This is such a warm and friendly place! They not only stock a wide variety of pet supplies but a…read morevariety of healthy and family friendly pets. Bonnie, the owner, is always ready to answer questions and goes above and beyond to serve pets and their owners. Stop by to purchase a new pet or toy for your pet or just for a few minutes to relax watching the beautiful fish or relax as a cute guinea pig checks you out! The large and talkative parrots are always a treat to see.

Small boutique store for pets with custom made pet treats…read more They offered an interesting variety of dog biscuits. Staff was very friendly. Bought Morris a sausage stick which he so enjoyed.

The shop owner is probably one of the nicest people you will meet on this island. She has a…read morebeautiful senior fur baby that will greet you and show you where the best treats in the store are..as long as you give him one too. The natural waffle style dog treat was my babies favorite. We bought the cutest collar with crabs on it. Every time we go back to the island, we will be making a stop here. Lots of natural treats, cute outfits and again the nicest shop owner ever.

We happened upon this pet store while out and about, thinking we might find some natural perches…read morefor our parakeets. We ended up taking home two hamsters. We received a fairly good deal on the hamsters and accessories, which we appreciated. Here's the thing though...the young employees really need to educate themselves on some of these small pets. Two hamsters shouldn't reside in the same habitat, they do not require a "friend" and are solo creatures. They don't actually "like to climb", rather when the habitat is too small, they will climb to try and escape out of frustration, as well as chew on the bars (harmful). We are housing the two hamsters in separate DIY habitats that are over 4 feet in length. Hamsters are small but require a large square-inches habitat with lots and lots of enrichment. We also discovered once home that these were not same-sex, we were told that they are females but one is definitely a boy. I pin this error on the lack of supervision of the store's hamster habitat, one side with females and the other side with males. Kids are in there handling the hamsters and may be distracted by all the cuteness and put one back on the opposite side. Having the hamsters handled frequently is probably not the worst thing, as these are sweet and friendly little hamsters and they love being handled, but definitely they need more forethought in housing them in completely separate areas so there is no mix-up and no one takes home a pregnant female (female hamsters go into heat every 4 days). This all being said....the store has a lot of small exotic pets (birds, spiders, snakes, fish), it was about as clean as I would expect it to be with two young people working there on a Saturday afternoon. Thankfully the animals we saw looked healthy.

My dog had been having issues with her ears and the night before she had scratch so bad that her…read moreears started bleeding. She needed a cone for her head and we were driving down to Petco, but decided to give the small pet business a phone call to see if they had the cone and if they were open. The lady on the phone was very nice including explaining dog neck size. I have a big dog and very often don't find stuff in her size. They closed in 10 min I was 15 min away. She very nicely said that they would be there after closing so I could run in. I went in with a picture on my cell phone so I could show her what size my dog was. But she had all the sizes waiting for me at the front and I could try to see what would fit her, without having to dig around. $24 for an XL cone. Great price and very nice person. I ended up leaving my phone there because of me pulling it out to show how big my dog was. We called it and they picked up, we told them we would be there tomorrow to pick it up but was told VERY nicely that if we ran they would stay these so I could get it. THANK YOU GUYS, I needed it for work this morning. And thank you to the young lady who get stuck waiting in for me. I know you wanted to go home 20 min earlier and again THANK YOU for sticking behind so I could get it. We never liked buying from PetCo anyways. Prices were always so high and they never really have what I need. I would advise you to give whatever small business you need something from a quick call to make sure they have it on hand. So you don't get mad if you get there and they don't have whatever it is. We had been driving to Oyster Point to go to Care-alot. But now we have a new pet store. They went out of their way to be nice to a random customer and like I said it was KONG name brand and only cost me $24 Thank you guys again

So I used to come here quite often until I noticed a trend in who couldn't and could actually…read morehandle the small animals. So I scaled my patronage down a bit. Fast forward to today. My husband told me about some smaller bunnies he'd seen in there a few weeks ago. As I own a few New Zealand Bucks. Personally my trip in today was for a live feeder rat for my 6 year old ball python. Needless to say I saw two little bunnies behind a little girl who was sitting on a bench who actually wasnt even aware they were behind her because I asked were they hers and she said no. So then I asked the young lady at the counter could the bunnies be held or pet and she said yes. Soon as I go to pick up a bunny another lady who 1. Fails to even identify whom she is states Oh no you cant hold it, but you can pet it. So let me get this straight as a potential customer I cant hold an animal I'm potentially interested in?? So how many people go to buy a car and just purchase it right off the lot, no test drive? I'll wait... My point is every time I come into Pet Paradise I'm being told oh you can pet the bunnies or the ferrets but you cant hold them. Mind you I've seen "others," allowed to do just that. I've owned every animal mentioned previously in my 40+ years but it appears only certain people have the privilege here to actually interact with potential furbabies. Whelp they say word of mouth is the best form of marketing so figured I'd put the word out because it's a reoccurring theme I'm quite tired of and figured I'd let folks know about the fickle behavior of oh peep this the supposed manager who "Can Do what she wants," as I was told by the young lady behind the counter. Now last I checked a manager wasnt the owner but hey what do I know? I just need to find a better pet store with similar or BETTER options closer to me in Suffolk. Nobody buys cars without test driving, nobody adopts a dog without interacting, so why am I limited to petting a rabbit only and not holding it, but told oh you can hold it if your intentions is to buy one by the young lady behind the counter.. whew I could say so much but trust me I dont think I have to.

Customer service was terrible! We drove a hour just to get a feeder for our King corn, and they…read moreacted like we were aliens in the store! We couldn't touch anything. When we made it to the bird section, I was literally reaching for the sanitizer and the man demanded we put some on, and got mad at me for replying "I'm perfectly capable of reading " I'm new to the area ,and don't know if we will be returning to spend money in an establishment that acts as if they don't want you there. Super cute animals though!

I don't recall the pony ride last year but for a few bucks, I wish I could have been a kid for five…read moreminutes. Watching this 10 year old play with a snake was fascinating and disgusting at the same time. Every person got giddy seeing other people's dogs. I was one of them. You're at a pet expo. It's expected and well received. My dogs got treats out of it. Yes, you get to bring your dogs! I like the vendors that bring homemade natural treats to sell. We spent $20 on treats for the doggies. They were loving life in the car. The puppies were spent not too long when we got home. That's a sign that they certainly had a great time. I love pet expos like this!

Fur baby owners UNITE! Absolutely had a great time. Brought a harness for Quinsy and we watch the…read morediving dogs. Great event to pick up oddities for the fur babies. I only wished it would have been in Va Beach. Oh well, can't win them all. I did get a bunch of business cards so I can search websites and keep in touch with some of the vendors and seminar instructors. All in all, a great 3 hour day.

They sold me a full blown full sized husky claiming it was a Pomsky. lalabaloue's review checks outread more

Staff was so helpful and kind. They really love dogs and have plenty of knowledge about them. I was…read morein town just after deployment and wanted to bring my girls a puppy. They introduced me to our new love a Yorkie we named Mylo.

Paws Claws in West Ocean City has a horrible service and attitude! The lady's name is Jan. My wife…read moreand I stopped in to buy cat food and the store clerk would not even look up from the register as she was playing on her phone. When we asked her a question she ignored us. We asked again and she hollered, "I am busy what do you want!!??". That is not the attitude we expect from someone that is supposed to help and welcome customers. The Store Employees are supposed to be respectful to customers! We asked for her name and she did not want to give it so we asked again and she said Jan. She was belligerent, rude and acted very unfriendly. We asked to speak with the manager and she said she was. My wife and I looked at each other and we walked out. We are never coming back to this place! We hope they go out of business!! Too bad Yelp does not allow a Zero Star posting. Mike & Emma

Since I work in the costumer service industry I'm very picky in a lot of things. Let me tell you…read morethe service and the helped I got today was beyond amazing. The two employees really helped us. They walked us through the things our puppy may or may not need and the treat he might love everything was incredible. The options the store has are perfect! Highly recommend it. If I'm in the area again I would absolutely stop by!

Oh my goodness. We just got our first puppy ever, and are visiting Williamsburg. Came here thanks…read moreto a dog recommendation website (www.bringfido.com) and wow - this place is beyond "the best place to bring a dog!!" that I've ever seen, in my one week of dog ownership. Oh my goodness, the amount of treats and chew toys and atmosphere and let's face it, the love love love love the staff put on my puppy. Oh - and the visitors too!! I wish we lived here, we would visit weekly, very easily. I wish I could give this place more than 5 stars. It would be: 1 star for awesome staff + 1 star for awesome dog treats + 1 star for how much everyone loved my puppy + 1 star for the resident cat + 1 star for oh-my-gosh-they-have-doggy-raincoats + 1 star for doggie cookies + 1 star for how clean they are + 1 star for how smart the employees are + 1 star for how they taught me about raw feeding + 1 star for how they taught me that my veterinarian pet food (for my cats) is not ok. Wow - that's 10 stars, and it still doesn't feel like enough stars. Let's just say, I want to come to Williamsburg more just so I can visit this store as my sweet Cavalier King Charles Spaniel grows up. She LIT UP smelling all the wonderful treats in the store, then gobbled the ones I let her eat in the car for being such a good girl later that day. She is a sweetheart, and I know she wishes we lived above this shop. I love the "1 ingredient dog chews." Wow. Those are great. She is enjoying all of them!!!

I stopped in primarily to view the cat room. I had heard about this store from the Virginia Cat…read moreFestival last fall, and was curious to check them out while in the area. Before entering the cat area, a friendly worker had us sign electronic waivers. There were plenty of places to sit and toys to play with the cats from Heritage. I will say it wasn't my favorite cat room, however, as it didn't feel ventilated at all and it smelled strongly. I think perhaps if they add some air flow or clean the litter boxes more often that could help. The cats themselves were cute and I was very tempted to adopt Loodles, specifically! Precious girl. Once I was finished in the cat area, I stepped back into the shop and browsed. I saw a cute treat dispenser, so I purchased that along with a catit fountain. I haven't tried the fountain yet, but I did notice that it was $8 cheaper than I paid at other retailers, so that was pretty disappointing. I'm just chalking it up to supporting a small business. Hopefully the cats like it, as they ignored the last fountain I purchased! My orange does love the treat dispenser and has largely figured it out, so that's been a success. They also had some cute toys, and I bought a little birthday cake toy that I gave to one of my cats on his birthday about a week back. He's still playing with it, so that's a good sign! Overall, I think this is a great space that could be excellent with a few tweaks. I appreciate what they do to help pets.