I went to get flowers to bring to a long lost relative The lady who helped me was so nice and attentive She asked me exactly what I wanted and created a beautiful bouquet for me at a great value read more

A Personal Touch Florist - Florists Near Me - Nutley, New Jersey

I ordered prom boutonneire and it was delivered without a method to fasten. I also ordered a corsage from the website and was informed that they did not have the primary flower. I asked if they could replace with something similar and they agreed. What I received was quite less worth than what I requested. I do appreciate the customer service. Whenever they called or I called, the person was informative and kind. read more

I ordered a bouquet of pastel flowers (the standard size on the website is attached) to thank my previous manager since I have recently switched hospitals. What she received is absolutely nothing like the website and to add insult to injury is John's response to my call about the flowers falling short. As you can clearly see in the photos, John kept providing a multitude of excuses including; some pastel flowers were not available and were substituted as stated in their policy, some flowers may have shifted during delivery and how on their website images always show the flowers bunched up on one side. He said he could bunch them together so it looked tighter but that is just him offering to put a rubber band at the bottom. Regardless if some flowers were unavailable, it is clearly evident the number of flowers used was too little, the substituted flowers do not match the title/theme of the bouquet which is pastel, and no amount of flowers shifting in transit can make up for the fact they used too little flowers in the bouquet. Then he interrupted me to say I was rambling as if I did not have the right to be upset. I paid for a service and John's company failed to meet expectations and instead of recognizing their faults he decides to insult me. He asked me to send him an email and I have yet to receive a response. As a healthcare worker, I am embarrassed to have my old coworker think I would thank her for all the kindness this past year with a measly bouquet that looks like it was picked from my backyard. John, you can choose to make up whatever lie you want to defend yourself but the fact of the matter is you failed to create a bouquet to even appear similar to what you advertise online. read more

A Personal Touch Florist - Florists Near Me - Nutley, New Jersey

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Great customer service, and nice staff. First time using them for Prom. Bought the corsage and boutonnière. Pics attached. My son and his date aren't traditional so we opted for something other than a rose. Came out great! read more

A Personal Touch Florist - Florists Near Me - Nutley, New Jersey

We needed flowers for a funeral mass. John created a beautiful urn wreath with pink and white flowers and two matching tall vases with the same flowers. Everything looked beautiful and fresh. We were very pleased with it all and definitely worth every penny. read more

A Personal Touch did a phenomenal job with our centerpieces and bridal bouquet for our Christmas-time convalidation/wedding. We sent an image in advance, and they did an excellent job recreating our vision. They were also great with communication and finalizing details. read more

A Personal Touch Florist - Centerpiece - Florists Near Me - Nutley, New Jersey

Great store , beautiful arrangements , friendly service , owner personally prepares every order that comes in .

Beautiful flowers and arrangements. They did not have all pinks, but were able to make the perfect arrangement. Very communicative as well. Thank you!!! read more

They did the flower arrangements for my father's memorial service. They listened to what I wanted and exceeded my expectations...the flowers were gorgeous! Highly recommend. read more

The staff was shocked that I walked in to purchase an arrangement for my mother.... AT A FLOWER SHOP! The guy who helped me had a very bad attitude and was talking down to the girl working...unprofessional to say the least. And I'm honestly not impressed at all by the flowers. Some are turning brown already and I just got home with them. I don't think I'll be returning here anymore. read more

Ordered flowers for wake this past week, I prefer to send white roses in a vase so I called directly to see if the florist had them. I also like to use a local florist always. Sue was very helpful checking on my requests. My initial request wasn't available. but John recommended Yellow roses with red tips. I want to note that every person who was looking at the flowers were making comments on how gorgeous these flowers were. They were STUNNING. Extremely fresh, strong looking stems, and beautifully arranged in a vase. Thank you Sue and John I will absolutely use your florist for anything I need locally in the area. read more

Boy do you have nerve Accusing me of "lying" or leaving a false review??? I ended up getting my $500. Worth of bouquets from another florist in Rutherford Your flowers were fake or wilted. Your store was outdated. No one "put me up to this" 30 years and you still haven't gotten it right? If this was the day before Valentines Day were were all the fresh Valentines Flowers and bouquets???? I didn't see them I have a home in Nutley This was the first time I walked in I wanted hydrangeas and lavender bouquets ordered for May, when they were going to be in bloom You simply did not impress me in the least. It looked like you took no pride in your store at all. I'm not a florist I don't work for one I am not related to one I yelp because I depend on others opinions. I didn't see your reviews prior. I saw your shop several times on franklin- I'd like to give my money to Nutley Business owners over Rutherford If I recall correctly I came in before noon, I believe I saw you there within feet of me, you didn't welcome or say hello or ask me if I needed anything Had you asked me what I was looking for I would've told you I was looking for 10 personalized flower arrangements for my sons communion at the Chart House but no! And given your attitude in response to my very honest and accurate yelp review shows volumes of your character. You did not invite me back into your Florist to come and see your fresh flowers? Are you going to tell me I didn't see a whole bunch of fake flowers throughout your store? Are you going to stand there and tell me that I was welcomed and greeted obviously if someone's walking in your store there's a reason I'm a woman why would I go and buy Valentine's Day flowers for myself or for another person? In fact I've been married for so long my husband knows I don't even like red roses. You are way off on that one In fact I think I'm going to make a stop in very soon and take some more pictures and hopefully since all the rain and everything and flowers are in room maybe I'll give you an update and hopefully it's a positive. Well I know was my photos weren't altered and if you look at my Yelp you can see I am a legit yelp user. And most 95% of my reviews are always positive. Nice attitude read more

Again, John has outdone himself with a spectacular flower arrangement for my birthday gathering. And a week after, we are still enjoying the flowers and sweetest scent throughout our home! Personal Touch is our go-to florist! read more

I came in wanting to order flowers for Mother's Day. Since we're still in the middle of a pandemic, I wanted to support a local florist instead of buying from the grocery store. I immediately had a bad feeling as soon as I came in. One of the employees wasn't wearing a mask despite requiring customers to wear them. The employees were also removing brown and wilted petals from roses. The pre-arranged flowers on display looked subpar to me so nothing really caught my eye. They asked me if I had something in mind but told them my mother likes bright flowers but nothing specific. I've never ordered from a florist before so I asked about pricing to get an idea and the owner said the lowest starts at $25. I said that I could go higher than that. I had pictures saved and showed it and he said that was at least $200. I said that it didn't have to be those specific flowers, it was just a general idea. He said "That's $18 a stem." So instead of helping me figure out something that would work within my budget, it seemed as if he just assumed I was a cheapskate or some broke bitch even though I said I could go higher than $25. As the other low rated reviews state, the owner truly had a distasteful attitude and was extremely condescending and unprofessional. PLEASE SPARE YOURSELF AND DON'T EVEN GO PAST THE DOOR OF THIS PLACE. read more

We worked with John at A Personal Touch for our wedding at Nanina's in the Park, and would highly recommend him to anyone. John went above and beyond to deliver our vision. When I first met with him, I did not know what I was looking for. I told him I wanted something less formal and little more rustic. Immediately, John gave me some ideas for lantern/flower centerpieces with lots of greenery, with matching flower arrangements for my girls. On the day of my wedding, I was blown away by the arrangements. They were truly stunning. They were elegant but not formal and stuffy. John gave put candles into the lanterns which made the entire room glow. It was beautiful. John is an artist and he knew what I wanted even when I didn't. Highly recommended florist for any occasion. read more

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we had john do the flowers for our wedding and they were absolutely beautiful! I wasn't sure which flowers to use and he suggested sunflowers and i was very happy with how they looked with the girls dresses. it really made everything pop! the centerpieces were gorgeous and the flowers lasted for a very long time when i took them home. read more

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Last week I went to Personal Touch with my aunt and Uncle. We walk in and we were greeted, asked what they could help us with, so my aunt tells them that we just left the funeral home and need to get flowers for a wake. She then proceeded to tell them that we want to it to say "loving dad" and "loving pop pop". ( so by default , florist can assume that we are either the children of, or the grandchildren of someone that has passed away. ) my aunt and uncle are doing all the talking and I am standing there is a daze because I just lost my grandfather and I had only slept for 3 hours that night . So the owner looks at me and says "what's wrong with you ?" And I replied that I was exhausted. So without skipping a beat he says "well if your exhausted at your age you have something wrong with you." And I guess the owner can tell by the look on my face that what he said was wrong , but there was no apology. Let me start off by saying , I have never in my life dealt with someone so boorishly insensitive after just being told that someone's family member has passed away. The cavalier attitude that was presented from the second we stepped into the store was completely and utterly disgusting. Also, I understand that we went into get flowers the Thursday before Easter, so there were probably a lot of orders. The owner really made it seem like we were inconveniencing him with the fact that we needed flowers for my grandfathers funeral. I can promise that he will not be feeling inconvenienced going forward because I will never order flowers from this place again. I will also make sure that my family and friends are well aware of this situation so they do not inconvenience the owner. As a life long Nutley resident , I have made orders and received orders from Personal Touch, and I will never put another penny into that business. I will give credit where credit is due, the flowers were very pretty, and the owner did end up giving us one free rose and sunflower after realizing that he pissed me off. On that note, I guess if your looking for nice flowers, and a personal touch of "we're the only business in town attitude" to go with it, this is the place to go buy flowers. read more

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I would never order from here again. You would be better off buying flowers from the grocery store or corner bodega than at a personal touch. I placed an order for a certain arrangement of roses as seen on their website.I was told on the phone that there would be a dozen and a half roses in the arrangement. I confirmed and said 18 roses? Yes, the totally uninformed sale clerk replied. This person had to check with someone for every single question I asked. Do you deliver on Sunday? When is the latest you can deliver? How many flowers? etc Anyway, what i received were 13 roses instead of the 18 promised. 3 of the stems were "broken" (the roses were hanging down from the middle). All of the roses were old and totally open. Many of the roses had brown edges. Never again. read more

I called in an order for my parents 50th anniversary. The girl I dealt with was very pleasant. I had asked here if this business offered a military discount and she told me that she would have to ask. The owner got on the phone and explained that he does give a discount but their policy was that I had to be there in person so I could present them with my military identification. I asked if I could text a photo of it (I was trying to prepare for the anniversary so I didn't have time to go down to the store). He told me that wasn't satisfactory and needed to be there. I did NOT have a problem with this policy and I think it is perfectly fair. What I DID have a problem with is this guy's attitude!!!!! He was down right condescending, rude, and disrespectful! About 10 minutes after I got off the phone I called back to cancel my order. I didn't want to give someone this guy my business based on how he handled a simple question. When did call, I told the girl who answered that I wanted to cancel my order and was told to hang on. The owner got back on the phone with the same bad attitude and asked if he could help me. I told him that I wanted to cancel my order because I didn't care the way he spoke to me. He immediately YELLED "This is our policy and its been our policy for 30 year, have a nice day!" and HUNG UP ON ME! Again, the policy is completely fair, but the way this deals with the public is atrocious! I cant believe someone who acts this way is selling flowers! Check out the reviews on Google, it seems another customer has experienced the same thing. His responses are consistent with people who know they are abusive and giving their best effort towards damage control. He can respond all he likes, my recollection of this incident isn't fabricated in any way. I only gave him one star because I couldn't give him zero, which is what he deserves. read more

A Personal Touch Florist continues to be my go-to for beautiful floral arrangements. Their roses are extremely reasonably priced, and last for a considerable amount of time. The staff is always attentive and takes cares of my needs even when I arrive close to closing time after my after-work commute. As a customer, I am appreciative of their consistency. read more

I went to Personal Touch to get fresh flowers for a cake being made at bakery in town for my mom's Surprise 60th birthday. I spoke with John and showed him a picture of a cake (from Pintrest, of course) that had sugar flowers on it. They matched the picture with fresh flowers so closely it was just stunning. And they were sweet enough to drop off the flowers at the bakery the evening before my cake order was to be picked up! The cake was gorgeous and I have both the bakery and Personal Touch to thank for that!! read more

A Personal Touch Florist - Cake from Aromi di Napoli with fresh flowers from Personal Touch Florist...STUNNING and DELICIOUS!! - Florists Near Me - Nutley, New Jersey

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My daughter had an upcoming father daughter dance, so of course we needed a beautiful corsage for the big event! The first few florists I called weren't very willing to accommodate us in making a small size,but Personal Touch was. I reached out to John the owner and he was more than willing to take my order. His prices are great, and his service is even better! He took the time to listen to what I was looking for and even made a suggestion in regards to a coordinating ribbon to match her dress. The corsage came out beautiful and my daughter was over the moon about it. Great florist! read more

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From the 1st meeting we had with John to our wedding day -- A Personal Touch Florist was always on the same page with my husband and I. John was fun to work with and listened to what we were looking for and also gave great advice/suggestions on things to make it less stressful for us. The guy knows his stuff! This is a place you can trust. All of our guests commented on all of our flowers from the bouquets to our centerpieces- they all wanted to know where we got them from. Go to A Personal Touch and meet with John -- you will get more than your monies worth plus fun conversations with him because he doesn't just see you as a paycheck like most other places will. You are treated like family when you are there. Thanks John!! read more

A Personal Touch Florist deserves 10 stars!! I cannot say enough about the friendly staff or the breathtaking beauty of their flowers. I received flowers from them and they were beautiful and they lasted for days. Normally when I buy flowers elsewhere my flowers die in 2 - 3 days and all the flowers i received from personal touch have lasted more than a week I wouldn't hesitate in recommending them to any one, they exceeded my expectations on every level. Flower delivery is not easy but they've got it absolutely right. Well done. . read more

Get your flowers elsewhere - I went here once and dealt with the sweetest woman who took care of a small order I wanted to give my Aunt upon return from deployment so my first experience allowed for a follow up. I called recently to fill a same day order for a family members funeral and got a man with the bad attitude. You would think I called a bar and ordered a pizza and was asking what I wanted on it. The guy is such a poor fit for the establishment. Hung up on him... read more

So far wonderful call & service with Marietta. She was very helpful in getting me what I want to be sent as a Sympathy Plant. She was very understanding and worked with me on the delivery time. I thank her and if the product is as good as she....they will become my go to florist! read more

A Personal Touch lives up to their name. We live 1600 miles away and I wanted to send flowers to my ill mother-in-law. When I called to order, they apologetically explained to me that because of the hospital location, delivery was going to extremely difficult & expensive. So I sent the flowers to the house with the hope another relative could take them to her. Well, A Personal Touch delivered a beautiful bouquet an hour after I spoke with them! The bouquet got to the hospital without any extra burden to my family. I was amazed! And so thankful for their tremendous care of their customers. They are our permanent florist! read more

Tammy Sawyer's flower shop The Personal Touch Florist is by far one of the best shops around. Tammy treats people with a Godly love and much respect. She is by far a true example of what a good Christian lady who loves all. She would never treat anybody with disrespect. Let me tell you the type of person she is, I was in hospital on Thanksgiving and she took time out of here family dinner to fix me a plate and had 2 of her beautiful children bring it to me; now does this sound like someone who doesn't love people; I Think Not. read more

Ordered a wreath for my father's funeral. They charged us $200 for the arrangement. The arrangement looked cheap and it's definitely not worth the money spent. On top of that they promised to have the flowers to us half an hour prior to the church service and they arrived five minutes after the service started. I wouldn't recommend using them to anyone read more

First time I ordered from Personal Touch but it will not be the last. The flowers delivered were delivered on time & so very beautiful! read more

Came in inquiring about flowers for a fall wedding. This place obviously isn't interested in new business, we left with no information and definitely left not feeling welcome. We will be taking our budget and business to another small business. read more

I just recently ordered flowers for a funeral. I ordered a large basket and asked them to make it very pretty and respectful. Not only was it pretty, it was outstanding! It went far beyond my expectations. I couldn't have been happier. With a two day notice, the presentation and choice of flowers was very special. I was amazed at the sheer volume and freshness of the arrangement. There were several comments from others at how amazing and lovely the flowers looked. The proprietor I spoke with was very patient in listening to all my requests for the arrangement. I had asked about the various options for sizes and they took pictures of the baskets and sent them to me which enabled me to make a decision. They truly went above and beyond my expectations. I would highly recommend this florist as they live up to their name. read more

Absolutely stunning arrangements and flowers! Owner is wonderful, 10/10 recommend!!

So my wife made the arrangement for my sons christening this past sunday so I didn't know what they looked like. We set up a delivery time for 12PM at our venue and we paid full. We arrive at the venue around 230 PM Sunday and no flowers. i called the owners johns emergency contact number and turns out the driver delivered the flowers to the wrong place and by the time the driver arrived with them I had to turn them away because the party was almost over and people were leaving. John called me the next day was VERY VERY apologetic refunded us IN full and gave us a few other perks as well. Being in the service business I understand things happen. I was very thrilled John handled the situation like a true business man and lived up to his name! When we went in to sign paper work he had the arrangements still and gave Us one. It was beautiful. Give Him a try. You wont be disappointed. read more

Walked in trying to get a price for flowers for my daughters bridal shower and was not pleased with service at all. The man had a major attitude problem once he heard I was going to do the arrangements myself. He was not helpful and didn't even try to look up prices just kept saying the price was going to be so high. Went to Carolyns on Centre st and what a difference! read more

I have been the delighted recipient of fresh-cut flowers from A Personal Touch Florist on two occasions. My usual "awesome", "spectacular" and "magnificent" don't begin to describe the impact of these creations. They are truly something special. I have dealt with a local florist for many years but will place future orders with A Personal Touch. Ya done good guys!!! read more

I purchased funeral flowers for my aunt and they were gorgeous. Although the situation was sad the beauty of the flowers brought a smile to my face and several people commented on how gorgeous they were. The professionalism of the shop impressed me as well. read more

I recently had a hospital stay, and while recovering I was the recipient of a few different bouquet of flowers; one of these came from Personal Touch. The flowers were very fresh, smelled beautiful, and the arrangement was stunning. However, what impressed me the most was the fact this particular arrangement lasted for almost 3 weeks!!! The others started fading after just a couple of days, but the ones I received from Personal Touch stayed fresh for a much longer period of time! All arrangements were given the same attention and care. In the future I will be sending flowers via Personal Touch or requesting flowers from them. Amazing! read more

My wedding was on Sunday March 13, 2016 at The Park Savoy Estate, and the flowers Jon put together for us were absolutely amazing! He really helped bring my vision alive and I am so grateful for all of his suggestions and the beautiful flowers! We recommend A Personal Touch Florist to any bride looking for beautiful flowers and someone with amazing ideas to help bring it all together!! read more

This florist did a FABULOUS job on flowers for two special occasions for my family this year. The prices were reasonable and the service and creativity in design were outstanding! read more