They failed to deliver the centerpieces for my 10/1/17 wedding ceremony and so I had no ceremony flowers. My venue tried calling before the ceremony and no one picked up. My reception and ceremony took place at the Brownstone, and they did deliver the centerpieces eventually, so we had centerpieces for the reception, but they were only somewhat similar to what we wanted (we wanted loose and airy and received tight and symmetrical) and were missing a crucial type of greenery, leatherleaf, that resembles fern and was a huge part of our wedding theme. Three types of greenery were supposed to be included and only one kind was used. We also ordered a cake topper from them, and that was an epic fail - also missing the specific type of greenery we ordered, and they placed flowers on all tiers when we asked for flower topper only. Not to mention there were colored flowers on the cake when we asked for WHITE ROSES, leatherleaf, and greenery ONLY. I could not be more clear about what we wanted and even re-confirmed a few days before the wedding by e-mail AND via telephone with a woman who works there (possibly Brian's daughter?) They still screwed everything up. I sent an e-mail after the wedding about these issues and received no response.
Brian, the owner, was very nice, knowledgeable, and helpful during the planning process. That said, they made a sample which looked nothing like the samples in the pictures I provided. Given that they are maybe half a mile from my venue, have been around for a long time, and offered reasonable prices, I wanted to support a local business and chose to order the wedding centerpieces despite the issue with the sample. I had to come in for another appointment during which Brian remade the sample, and it now looked great. We both took photos of it. I guess all of that was a waste of time.
A woman I dealt with when signing the contract (Brian's daughter I believe) was not very pleasant, sounded condescending and rude on the phone, and obviously paid no attention to my e-mails and phone conversation. They did not even send us a contract until I called them and left a voicemail the weekend before the wedding to confirm everything. They caused a major upset during my wedding. When I saw the cake at the reception missing the leatherleaf, being pretty crafty I ran to the centerpieces to pluck some leatherleaf and flowers out and fix the cake... only to realize there was no leatherleaf to be found anywhere. So disappointing. read more