We have had AP Systems for 6 years. Last night we had lightning strike our home and it set the alarm off. We were unable to get it to turn off so we called the monitoring center. They said they didn't know how to stop it either and everyone had gone home for the day so we would just have to wait until tomorrow morning until someone came into the office to figure out how to turn it off. I asked if they had a cell number for someone in service that could wak me thru how to disable it. They said no they are just a remote monitoring company and don't know how the system works and they have no way of contacting anyone at AP Systems. The alarm went off for about an hour waking neighbors and completing freaking out our dogs. I was finally able to figure out how to disable it and was amazed at how easy it was. It was very puzzling that a monitoring center would not have been able to tell me what do to. We cant be the first home in Florida struck by lightning. So we paid for 6 years and the one time we need help, they could'nt give it. We are moving to a local company that owns their own monitoring operations that can handle issue when they occur. read more

I hired AP Systems to install a fully functioning security system. I asked whether they could incorporate several existing cameras that had been previously installed. They told me yes and would purchase the same make and model cameras to complete the system. At that time, they made no representations as to the quality or functionality of the already installed cameras. They never advised me that they had any concerns about the existing equipment or that it would impact their decision to stand behind their work. Had I been advised up front that these cameras were outdated/discontinued and not fully functional, I would never have proceeded with the project. After the new cameras were installed, the technicians determined that the system would never be fully functional. They began blaming the outdated/discontinued cameras. When I asked the technician whether I would receive a refund, I was told to call the office. My daughter spoke to Beverly who represented herself as the owner of the company. She was highly unprofessional. She placed blamed on everyone but AP Systems. She said the fault lay with me for asking whether the existing equipment could be used, my daughter for not being present during the initial meeting and because a discontinued camera model was used. She also blamed me for not charging the wireless camera batteries (quite difficult for someone in their mid 90's with mobility issues). I now know that wireless cameras are not a good fit someone my age and condition. When my daughter asked Beverly why AP Systems would use and install additional substandard equipment, she responded... "what should I have done....walk away from the job"? My daughter said yes, if it meant using discontinued cameras that would not function as needed. She told my daughter the company performed exactly as the customer wanted. Can you imagine anyone asking for a security system that did not work. Beverly told her that AP Systems is unwilling to take any responsibility and will not refund any portion of the $760 paid. It is my view that AP Systems took unfair advantage of an elderly uninformed customer. I relied on their expertise to provide a fully functional system. read more

Never sent estimate and when I called about it a week later...they said that can't do my security camera addition and then the standard I'm sorry and then hung up in face. Rude female owner! read more

Wish there was lower than 1 star because of how disappointing they were even though we had been customers of their's for years. They did the AV,Wifi and home security. They had access to the house from before dry wall was up. We moved in in June and in January most things were failing regularly. One of the parts they needed that was keeping the system from working was missing, the tech knew and told us so after months of problems. And when we moved on to another company to fix their shoddy work they were totally unprofessional in transitioning away from their incompetence. 8 months and the system still not working and they still think they did nothing wrong. They are horrible. Run, don't walk, away. read more

We bought a new home in Jacksonville Beach that AP systems had installed all the speakers/wiring for our tvs and stereos throughout the house. When they finally returned my call and were able to come "hook up" everything, it took 2-3 days to get the wifi, new stereo receiver, and tvs all working thru the speakers on the main floor. I'm still waiting for them to come back and finish my master bedroom suite--they haven't returned numerous calls to their office to even try and set-up the appointment. They installed the front doorbell/intercom system when the house was built, old one didn't work so they replaced it--but there was a tiny piece missing from the new one so now the doorbell still doesn't work. I would not recommend AP Systems. read more

We've been a customer for several years. The staff is helpful and friendly. Appointments pretty fast and fair price structure. Monthly billing is actually affordable and no price increase year over year - so it's budget friendly! read more