We had a very positive experience with A-Nova. Their technician was knowledgeable, professional, and repaired our Viking microwave. He also took the time to explain what may have caused the problem and how we could avoid similar damage in the future. We also asked him to look at an issue with our Samsung refrigerator ice maker. Rather than spending unnecessary time on it, he quickly identified the likely problem and clearly explained how to defrost the refrigerator and get the ice maker working again. We really appreciated his knowledge, practical advice, and willingness to help. Excellent service and highly recommend! read more

Anova has always provided excellent service. We have had multiple issues with three built-in refrigerators and Anova did a great job installing them. We have worked exclusively with Harold, he is an expert on all things appliances and has always provided cheerful and exceptional service. If your appliances need service, he's your guy! I highly recommend you ask for him or wait until he's available. Regars, Happy Client! read more

Good communication and service. The repair person was knowledgeable, professional, and friendly. My only complaint is that they couldn't come for 2 weeks. read more

I had set my appointment by email (I was abroad) - no problem. Harold came and looked into the ice maker of my freezer and got things sorted. I just need to monitor for the next few days. I am positive that everything is sorted. read more

I would give this company 0 stars if I could. We called in Nov or Dec of 2025 to have our ice maker replaced because it stopped working and the Samsung refrigerator told us via the self diagnostics that the ice maker needed to be replaced. We called A Nova appliance. They first came out in Jan of 2026. $149 service fee to diagnose what was wrong. Told us they would order the part. Gave us an estimate and said part would be in in a week. That was 1/19. In Feb they called and said that the wrong part was ordered and they needed to reorder. They came out 3/31 to replace the ice maker. It worked fine. For a while. Then the small nugget side stopped working, about a week after it stopped working the actual ice mold came out of the ice maker and parts of the mold were cracked. We called A Nova back and let them know. They scheduled for a tech to come out for 7/5. They called 6/24 and said someone could come out 6/26. Tech came out and obviously said yes it needs to be replaced again. We informed him of the last few times and replacement etc and figured it would still be under warranty because the contact states 90 days. We apparently it's 90 days from whenever they ordered the part not when they actually installed the part and only 30 for labor. We tried to explain how this isn't exactly fair to the customer since it wasn't installed and in our home until April. They said they won't honor any kind of warranty on the part or labor and to replace the broken ice tray would be regular price which we paid over $500 for in the first place in Jan. We called the manager of the location and were told that they would not honor any kind of warranty or cover any of the cost to install a new tray. The manager got loud over the phone and insisted that the ice maker that they installed isn't due to anything that the tech did wrong during installation. After telling the manager that the yelling and talking loud and over us on the phone make them sound incompetent they hung up on us. This business is unprofessional, doesn't stay by their work or the products they install. read more

Harold was on time, prompt, and quickly fixed the issue. The company confirmed the appointment the day before, and Harold called 30 minutes in advance before arriving. He fixed the issue quickly, and we haven't had issues with our Viking dishwasher since. Thank you! read more

A-Nova provided very good service for us. Our range hood fan and lights blew a fuse. The technician came out, identified the problem, contacted the manufacturer, ordered the parts and returned to complete the repair. The problem recurred beyond the amount of time for the repair visit to be included in the original charge, but we were not charged for the service visit. They do good work and are fair. The technician was friendly and made sure everything was clean and in order before he left. read more

Harold delivered an amazing service. He was efficient, thorough, and punctual. I would utilize A-Nova again and request Harold.

Harold, Simon and team at A-Nova were outstanding. Harold and Simon ate highly skilled and immediately understood what was wrong with my oven when no one else in could fix it. Together they diagnosed the control board issue and fixed it quickly and professionally. I'm so grateful for their expertise and the care they put into their work. Highly recommend them. read more

Great job and quick with the communication. Parts were I stock and ordered immediately with an expected 7-10 day turn around.

A-Nova was recommended to me by Bertazzoni, the manufacturer of my Range. I requested service. Received prompt appointment. Daniel arrived timely. He is professional, courteous and immediately diagnosed the issue. Thank you for your excellent service. read more

Harold from A-Nova was extremely knowledgable about our Viking appliances and was able to diagnose our dishwasher issue quickly. He ran several tests to make sure he had fixed the issue and was very friendly during his visit. I highly recommend A-Nova Appliances and will call them if I need any appliance services in the future. Their pricing was also very reasonable and Harold arrived right on schedule. read more

A Nova is the best appliance service company and Harold is outstanding. I recommend this company especially as they service high end appliances. They really get the job done and trust is everything. read more

Harold has repaired many of our home appliances and always does great work. He's someone we trust.

Harold is very thorough and professional. I really appreciate his work. He was flexible and works way too many hours! Thanks

Harold was wonderful. He identified the problem immediately: fan motor on my subzero refrigerator needs to be replaced. He opened the condenser area annd even cleaned the casing for me. Harold is courteous prompt, pro and professional, and I would recommend him to anyone. read more

They charged $140 just for diagnosis while I told them the problem. More importantly, didn't mention this fee when initially contacted them. On top of that, asked for $200+part cost for changing the water valve! When called and complained, insisted that they mentioned this fee when scheduled while I'm sure they didn't. I ended up paying the $140 and found a fair company. read more

We recommend A-Nova for a few reasons. 1. A real person answers the phone every time we call and is professional and efficient in scheduling a service visit. 2. Harold and John have both worked on our Viking Range and have done a wonderful job. 3. They are knowledgeable and efficient with their time. They fixed the problem we had and we will call them again for our appliance repairs. Thank you! read more

I have used A-Nova for both my Viking and Dakor ovens in recent years. I had to wait several moths for the part for the Viking and they were very apologetic. Harold came out as soon as the part arrived and fixed the problem. He also just recently diagnosed and fixed my Dakor. Harold knows what he is doing and his staff is great. After going through quite a few people, I am glad to have Harold available to fix these appliances....so hard to find good people these days and Harold is a good one. read more

I have used A-Nova for both warranty and non-warranty appliance repairs. They are timely, knowledgeable and work with me to figure out the best option for repair. Their prices are on par with other companies- but the service is much better. My stove works better than it did before it broke. read more

Harold provided great service. Quickly diagnosed the problem and resolved the issue. A-Nova Application will definitely be the one I call next time there is a problem. read more

Worked on both Viking and Bosch appliances. Knowledgeable and effective in solving problems. Does take a while after calling before a service call can be made. read more

We have 2007 double Viking ovens. The broil element in the bottom oven was fixed by A-Nova Appliance in November 2024 in a timely and professional manner. We have had no problem with our bottom oven ever since. Now, the same part has failed in our top oven and we are again having A-Nova do the repair. Expect they will do as excellent of a job. The same technician has come to our house for both repairs and is very knowledgeable. There is a wait for parts. Can understand why this would be frustrating for folks who do not have a working appliance while they wait. Cost of repair has gone up by over $200 which is why I have given 4 instead of 5 stars. read more

Requested service was for a Viking refrigerator. Setting the appointment is easy but they are always short on appointments so usually a wait of 2 - 3 weeks and if they have to order a part to solve the issue then it's potentially another 2 -3 weeks for them to come back and fix it. Technician is knowledgeable on Vikings and easily sees the issue, and tries to help as best as possible but in the end there is a waiting period to get the issue resolved. read more

Do not call unless you have at least four months for the project to be finished. Called in August to get a microwave door latch fixed. $450 and four months later and we're now told they won't be able to get someone out until January. Save yourself a lot of money & headaches. read more

Technician arrived late, wasn't experienced on repairing the item, and then left without completing the repair. A-Nova replied by telling me they have no one else to do the work. read more

We had a warranty repair done on our new Zephyr beverage cooler. The technician, Mory, did an excellent job. He called first to let me know what time he would arrive. He arrived on time, performed the work, was courteous, and fixed the problem. I recommend this company. read more

Absolutely the worst customer service in the world! He is rude, disrespectful and he doesn't fix the problem!

If I could give them ZERO stars I would. My husband called A-Nova on December 23 and explained our Blue Star Stove, which was under warranty, had a failed oven igniter. This is something we were able to diagnose ourselves. Alternately, a technician could have done so over the phone. A-Nova told us the first availability for service was three weeks away! We had family coming for Christmas dinner and New Year's, but we decided to readjust our plans so that we did not need to use the oven. On January 6th the day they were to come, we had a heavy snow. Instead of coming the following day, we were informed that A-Nova only comes to our area on Mondays so we would have to wait another week. This meant a wait of one MONTH for the initial service call! When the technician finally showed up he took about 3 minutes to tell us what we had already told A-Nova--the oven needed a new igniter. Unfortunately, despite our requests, he did not bring the igniter with him. He said he would need to order one. He assured us he should have it by the end of the week and if possible. he would be back in a few days or at the latest the following Monday. A day or so later I called the manufacturer to complain about the poor warranty service. They told me no part had been ordered by A-Nova for my stove! So Blue Star ordered it for me. We called A-Nova Friday to confirm they would be coming on Monday. That is when they told us they had indeed received the part (which I ordered, not them!), but they were booked up so we would have to wait another THREE weeks for the repair! That would have meant two MONTHS without an oven! Two months for a simple repair is UNSATISFACTORY! In the end I called Blue Star again. They were kind enough to send the part to me and offer to reimburse me for the repair if I could find another vendor to repair the stove. With the part now in hand, I called another appliance repair firm in my area with high YELP ratings. The technician was at my house within an hour and had the part replaced in 15 minutes! He told me I hadn't needed to order the part as it is one he routinely stocks. He said he had ten (10) in his truck! DO NOT USE A-NOVA. Their customer service is non-existent. read more

Expensive, slow and forgetful. I hate giving negative reviews, but hopefully someone from A-Nova with integrity reads these and does better. read more

I purchased a viking range which after being delivered one of the burners wasn't working. Viking sent this company to have the burner fixed. The guy who came over was pleasant enough but didn't fix the problem. When I called them back they told me the guy who fixes ranges only comes to DC once a week. I have a busy job and decided to address the problem later and called Viking and asked them to send another vendor not A-Nova because clearly they weren't competent enough for me and lacked enough cerebral gray matter to do the job right. The Viking range also had one of the iron grates chipped. When A-Nova delivered a new one, it was also chipped because of poor packing. They are useless through and through. read more

Company sent first repair person to work on a brand new fridge. He came in my home ready to blame us for the problem. He pretended he knew what the issue was. A-Nova sent 2nd repair person. He might have figured out the issue but since he was alone, he had to move the fridge all the way out. Back and forth and sideways- with wheels that only go one way. Therefore he gouged our brand new wood floor. Issue still not resolved. Ordered replacement fridge. Repair person came back and still didn't fix the problem. A-Nova took weeks to admit fault. We got an estimate to repair the floor but A-Nova refused to pay for two workmen to move the fridge. They withheld money. The reason they gouged the floor is because the lone repairman had to move the fridge by himself. This is not the way a professional company resolves a problem that they alone created. Terrible customer service. read more

If I could give them a zero it would be zero stars. They are dishonest, unreliable, and antagonistic. DO NOT, I say again, DO NOT use this business! They wanted to charge me $180 for a $60 part. At first he said he couldn't get it, then when I checked online and found it at an online parts store(Sears Parts Direct), he said that they are very unreliable and it I would be wasting my money to buy a part from them, and I would never get the part. The part came four days early in the mail. I called and made an appointment for NOVA to install it. So I rushed home from visiting my wife in the hospital to let the repairman in. When he didn't show up on time I called NOVA to see where he was. He then told me that it was a 9 to 11 window. Then he got mad at me when I informed him that he had not told me that before. He started yelling at me on the phone and canceled his service appointment. DO NOT use this company! read more

Worst service I have ever received over the 44 years of living in Alexandria. I needed to have my lower oven broiler element replaced in my Viking oven. I paid to have an A-Nova technician come out and tell me he couldn't do the work because his dolly-cart wouldn't fit in close enough to the oven to lift it out. (Oven is in corner.) A-Nova said I would need to have installers come out and remove the oven. Leave the oven out and call A-Nova and they would come repair it. After A-Nova repaired it, I would then need to call installers to put the oven back. I couldn't find any installers and A-Nova offered no help in finding one. I fortunately called Top Notch Appliance, they sent 2 servicemen and moved the oven out changed the lower oven broiler burner and moved the oven back in place. All this in 25 minutes. If you need appliance service, call Top Notch Appliance. read more

A-Nova Appliance fixed my U-Line ice machine that had been installed incorrectly by Bray and Scarff. The service technician Zee was able to fix the problem quickly and then called an hour later to make sure that the machine had begun making ice! Indeed it had! After months and months of waiting for Bray and Scarff to repair the machine, A-Nova had it fixed quickly. Thank you A-Nova! read more

This company is the worst. I only used them because I had a high end appliance that they were one of the only companies authorized to fix. The problem is they couldn't fix it and kept having to schedule appointments over a week out. It dragged on and on. When they were on site the technician wasted my time by spending a half hour arguing with some dispatcher over his bluetooth headset. Then he would spend a little time trying to fox the appliance before making excuses and leaving. He also didn't bring the proper tools for the job and kept asking me for things. Any one of the issues I experienced would have been fine if he actually fixed the appliance. But if he's not going to even fix it then there is no way I'm going to put up with all of this. read more

Highly recommend that you avoid this company's services. They are very slow to respond and after 4 visits over 8 weeks still hadn't fixed my refrigerator. I was told that we were in a process of ruling out issues ($500 later) and then was told that I should do my own research on the issue. The appliance was a 5 year old KitchenAid refrigerator- should not be so difficult for a knowledgeable service team to fix. read more

I have known Harold for a while. He is the only one who could repair my Asko washer without harming it, like other technicians did. He knows what he is doing and he is a very pleasant guy to work with. He will explain you all details if you wish to understand what's wrong with your machine. He was recommended on the ChevyChase listserve which is a very reliable source of information and recommendations. Anova is quick to respond and have great technicians. read more

This business appears to use "independent contractors" as service technicians. The initial technician came to our house to repair a 3 year old Bosch dishwasher and told us we needed a new pump. He returned a week or so later with the pump, only to tell us he had the wrong pump. He came back 2 more times, eventually told us the control board had to be replaced, but since the dishwasher was "10-15 years old" he couldn't get the part. He got hostile when we told him the dishwasher was only 3 years old and left. We finally got an employee of A Nova to come out. He knew what he was doing and after 2 visits he replaced a small part. The dishwasher now (apparently) runs. In all, 6 visits (a lot of effort on our part to get the repairs scheduled and arrange to have someone present) and 7 weeks later we appear to have a working dishwasher. Repairing a 3 year old dishwasher should not be this difficult. I have since contacted Bosch and they have supplied me with their factory trained repair persons to use in the future. read more

Slow, unreliable, and incompetent - AVOID this company. They are an authorized Lynx repair company, and as such we were directed to use them to repair or smoker; it's been over 18-months and they have not returned with the part. We contacted another company and got the smoker fixed with the correct part - it took the other company 3-months....A-Nova is a joke, avoid! read more