The owner is extremely rude and unhelpful. He gives misleading information and attempts to charge as much as he can get away with. Extremely uncompetitive rates and bad service make it and worth going elsewhere. read more

Horrible Customer Service, Disgraceful man who works there. Asked if we could use our FedEx Business account and he called me stupid and said you cannot use a FedEx account at an authorized FedEx Shipping company. I just didn't know that. What an A-hole! read more

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Used this as UPS Access Point pickup and was met with extremely rude employee. The lady that works there is really nice so I feel bad writing this but her sub was a complete jerk. Walked in with ID and UPS door tag and dude was unwilling to even look for my package. Told me if no tracking # no package and to have a nice day. Shocked I said NO I paid for my package and I'm not leaving without it. I stood there for 5 mins digging through my email for a tracking # cuz fyi they have poor WiFi. Located the email and read the digits he needed. I've used other UPS access locations and none of them not even UPS store have been unable to locate a package using ID and door tag. I think the guy was just clueless and didn't know what to do so imposed a fake rule to make it harder to get my package. Maybe he was just lazy. Never using this location again for UPS access point, sheesh!! 0 stars! read more

Value has continued to decline. Service from Ana is still good. But the value provided compared to the regular price increases is not good. PROS - If you're in the neighborhood, it's nice to have a mailbox nearby that's not the USPS or UPS. - Main worker, Ana, is good. Can be grumpy, but does fine work and provides good service given her conditions. CONS - Only one worker basically at all times. So a line can form, which of course then gets blamed on the one worker. Where's the owner though? Maybe make be there more often during peak hours? - Fees only increase. What we get for those fees has not changed in years. Last service improvement was when they started to send emails when a package arrived. Cool. But that was several years ago. In six years, base price has doubled (outpacing inflation). We're now charged if we receive too many packages. And we're now charged if we don't pick up our package in three days or less. - Costs for additional items (tape, envelopes, etc.) too damn high. I'm going to assume that Ana is paid minimum wage and hasn't received a wage increase in years. read more

The lady that works here is rude, slow, and unhelpful. I needed LiveScan services. She was charging me more than what is stated on the DOJ's website and processing the forms differently from what is stated on the DOJ's website. When I asked her about it, she was extremely rude and told me she knew nothing about what the DOJ required; she just knew what she was told to do. I felt very uncomfortable processing my request here since she knows nothing about the DOJ's requirements. When I told her I did not want to continue, she got angry and rude. This is not the way to treat customers; she also needs to learn DOJ procedures if she is going to offer LiveScan services. I will never return here again. What a joke! read more

Ana was extremely helpful with a package sent via FedEx. She explained to me that there may be an issue with my packaging, but she offered to call me to let me know if the package was accepted. She followed up as promised, which was time taken out of her day and very much appreciated. I wanted to write a review to show appreciation for a nice gesture from a local business. read more

The folks who run this store are sweet and reliable. What more could I want from a mailing center?

I highly recommend this place. Ana is the name of the lady that works there. She is always pleasant and greet with a smile. I had not once had a bad experience with her. I do not understand the negative reviews. Excellent customer service. As far as having to pay for supplies such as tapes, make sure your package is secured using your own supplies at home. It is a business so I find it reasonable to charge for service and supplies. I hope this place stays for a very long time. Thank you Ana for the excellent service. Seeing your smile always make my day. Nancy C. read more

Even though I live around the corner, I rarely use this business. There is always some weirdness. Today I needed to ship my laptop back to my former employer. The two people in the shop watched me struggle at the door but, even though the place was otherwise empty, no one thought to open the door. There is little space to place a package because most of the shelves are blocked. Instead of walking to where I placed the box, the main woman made me take it to her, then jumped back like I was doing something wrong by placing a large box on the counter. The woman kept asking me if I needed a slip. I told her no every time but that never seemed to register with her. When I said $3 was a lot for tape, she lectured me that she doesn't set the rates and I shouldn't be so nasty. I simply said the price was high. I didn't attack or insult her, although she certainly gave me plenty of reasons to want too given how actively unhelpful she was. The other thing that stands out is how messy the place is. Everything looks disorganized. That was my last trip to A+. I don't need to be lectured or treated badly when I am simply trying to ship a package. read more

I feel intense anger when I think about this place. They charged me $3 for 3' of tape. read more

A+ MailBoxes & More - The suspect in question. - Shipping Centers Near Me - San Francisco, California

Terrible customer service. Lady working the register has a bad attitude every time I've had to pick up a package here.

This seems like a great space for mail fraud. Maria was unhelpful and defensive and even though multiple fedex agents told me my package was at the store, Maria didn't even check. Is she stealing packages and reselling them? Who knows? Can I speak with her manager, no because Maria refused to give any specific information to contact for help. She was just lazy and not wanting to help anyone. read more

Who knew getting new passport photos could be such a lovely experience? Ana took several photos and let me pick the one I liked best. She also managed the flow of customers and UPS delivery workers with kindness and respect for their time. Highly recommend! read more

I hate to give anyone a negative review so I want to be clear: This review is NOT of the wonderful woman who works there who works so hard and is always so kind to everyone! She runs the place solely by herself and she is NOT the business owner....so I want to let her know how much I appreciate her kindness and efforts. She is EXTRAORDINARILY helpful - goes the extra mile every time she has helped me, and the owner is lucky to have such a stellar employee. So....I am writing this review with the hope that the OWNER sees it and can fix his problem that is frustrating the neighborhood customers who want to give him their business! The issue for me is that I would say a full 75% of the time that I've come here, they've been closed with a 'be back at such-and-such a time' kind of sign. I have been careful to look up their business hours to MAKE SURE that I'm understanding when they're open. I totally get that things happen - so I would expect this sporadically from a small business. The issue can be easily fixed: the owner should decide a lunch hour for his employee and then post that they close for lunch at that specific time. It's as simple as that. She is entitled to a peaceful lunch and I don't begrudge her one bit - but it's frustrating to show up to a closed door during 'business hours'. I was told today that lunch is specifically from 2:30 - 3:10 PM - but it was posted nowhere (that little clock they use has hands that change whenever they are 'out')....so....who knew?! Well, hopefully those reading this do now. Today I even looked up the hours first and then even tried to call because this has happened so many times that they're not open when they say they will be. No one answered the phone (because, as I later learned, the sole worker was at lunch)...so I guess it's on me that I took my chances thinking maybe she was just too busy to answer the phone. Repeated experience and frustration should have taught me not to count on this business to be open at the hours stated. I totally get that it's a hard time for small businesses and I completely support the very kind and helpful woman in her right to take an uninterrupted, peaceful lunch. I just want the owner to respect MY time as well as that of other customers who also waited perplexed, heavy boxes in hand (and more than a few got frustrated and just left)... He just needs to post his REAL hours, that is all. I'm posting this so that others might be spared the frustration. Thanks for reading. read more

I used this place a lot over the last 3 years. Now, there are new owners. At first they seemed fairly cooperative and helpful, if not really that knowledgeable. In my interaction today I found them unhelpful and actually ignorant of Post Office regulations. Then to top it off, the worker started saying rude things about me as I left the business. I had an envelope (which the worker insisted was a package) that I later mailed at the post office where it was not considered a package. In short, they are unprofessional and lacking in knowledge of the business they are in. I don't recommend them. read more

New owner. This used to be Mailboxes Etc, which I left a negative review, for a while. Difference in owners is night and day. The first time I met the new owner, I had a notarized letter. He saw only the cover letter and said that it wasn't the correct format. Then I showed him the *actual* notarized letter underneath, which was fine. Sharp eye. The second time was a disputed bill from FedX, from a shipment prepared by the previous owner. The new owner took the time to followup. And then he followed up again. The issue was quickly resolved. Yay! So, if you're thinking that A+ is the same old same old with a different name, it isn't. These folks are awesome! read more

Very unprofessional just returning a package took like 45 mins and in the end had to return without even being able to just drop it off. Accepted credit card last time I went but this time was cash only. The lady who was there was extremely rude, doesn't seem to speak much English and doesn't give a shit about any customers. read more

This store is a scam and the lady is so rude. I requested my package from staples to send it here and according to UPS they are an active ups access point. Hence, they accepted my package and held it. When I was about to pick it up, the lady keep saying we no longer accept packages unless you have a mailbox with us. Now I couldn't pick up my package and the ups says it's there at their shop. read more

Wow, the woman who works there is terrible! Absolutely zero customer service skills. She yelled at me from across the store for trying to put a UPS package into the UPS dropoff box (ummm what??). Then proceeded to just angrily yell at me to leave it on the floor. She made it seem like I was inconveniencing her... this is YOUR JOB. Seriously, don't come here until they get some decent staff & customer service. Gross. read more

5+ Stars. Excellent/friendly customer service, knowledgeable staff and very efficient. I came in to have a live scan fingerprinting conducted for a new job. I called ahead and was told I could come in and be taken care of right away. The staff not only conducted the services I came in for, but went above and beyond by informing me of a way to expedite the results so I could receive and submit them quicker to my new employer (at NO extra cost), on top of that they made copies of my SS card and passport for FREE. All of this completed and paid for in less than 20 minutes! If you are in need of services provided by A+, don't hesitate to go elsewhere, they are the best in the city hands down. Thank you to the staff again! read more

Anna was very attentive to my shipping needs. She showed me what I needed to do and helped me through my many packages. Will come again for my shipping needs! Thanks Anna!!! read more

This 21st St and Valencia location is my go-to place. The woman that works there named Ana is always so kind and thoughtful to me. She always takes care of my packages responsibly. Also she's the only one that works there and is busy busy busy! I love this spot! read more

This place was recommended by a neighbor for shipping services. I'm surprised to see some mean comments here. I've had nothing but good service from the lady. Give her a break, people. She works very hard at her job! read more

If your package needs it, they charge $3 for tape. Pretty absurd, if you ask me. I'd go somewhere else that doesn't nickel and dime you.

I'm very happy with my mail and packages being delivered to A+. Anna is very dependable and the store is always clean and orderly and she makes sure that health safety protocols are followed. read more

This place doesn't actually have a notary except by appointment. Would've been nice to know that before waiting outside for 15 min waiting to be seen. read more

1. Very bad service. We went to transfer some videos to cd's, after we paid $300.00 we can't reproduce the cd's i our computer. We went to the store to try to find an option/ solution to reproduce the cd's. The guy at the desk could reproduce 2. After my bad review, Dylan, one of the partners, sent me a message offering me to meet to go over the issue. We went over the problem together and he was very helpful. read more

Great place with wonderful customer service, very friendly highly recommend using A+ Mailboxes and More.

I would leave 0 stars if possible. I've used them more than 5 times and every time terrible service. Rude, overpriced, terrible customer service. Never again read more

Don't go here, it's a waste of time. I've tried using services here three times - UPS drop off, notaries, and just printing a label. All three the owner had some excuse or reason why she couldn't scan my package, how the notary isn't here, how the printer doesn't work. There's nothing wrong with this package, I'm not asking for anything special, I'm not confused, I just want routine things they advertise that they do and for some reason they cannot do. I don't know how anyone ever exits this shop having achieved their goals. read more

i've been going to the San Francisco store for 2+ years. the staff there are all so friendly and helpful. whoever is working will always help me find whatever i need (i.e. best rates to send stuff out international or domestic). i've never had any errors with my packages sent out by A+ Mailboxes. the manager Dylan whom i correspond with via email is super responsive. he always replies within 1 hour (if not immediately!) to my questions/requests. a few times now he's helped me with various passport photos too and they've all turned out perfect. thanks so much! read more

excellence and pleasant service, new owner is very knowledgeable and helpful about all maters notary and various govt. document preparation