On Saturday, January 31, 2026, Black Tie Movers conducted my move. While the movers themselves were…read morecourteous and professional, my extreme dissatisfaction stems from the significant damage to multiple valuable household items during the move, and the subsequent, completely unacceptable lack of customer service and claims resolution process after the move.
The damages include: a chipped bed frame with a missing peg, a broken socket on a standing floor lamp (rendering it unusable), a severed knob on my treadmill (creating a safety hazard), and a punctured bookcase with a missing peg. It's important to note that these items were expertly wrapped by Black Tie Movers' staff, not in customer-packed cartons, which makes any questions about "carton damage" irrelevant to my situation.
Following the move, I have made over four persistent attempts to resolve these issues, primarily through my assigned representative, Noah. These attempts have been met with a frustrating pattern of unresponsiveness, contradictory information, and ultimately, a complete failure to initiate or confirm a claims process. Noah initially promised me a call from claims (which never happened). When I tried again, he claimed not to have received my calls. Out of desperation, I then contacted customer service, who immediately sent me back to Noah, stating that claims don't typically make outgoing calls - effectively trapping me in an unhelpful circle. After being redirected, Noah then requested photos on February 9th, promising to file a claim on my behalf. However, since then, there has been no communication, follow-up, or confirmation of any claim being filed.
I am expressing extreme frustration and anger over this profound lack of accountability, the disregard for my belongings, and the completely unsatisfactory post-move customer support, especially given the significant cost of the service and the generous tip I provided. Furthermore, I find the online claims process to be a deterrent, with limitations on photo uploads and irrelevant questions about carton damage. As a return/repeat customer, I am particularly disappointed by this experience. I demand an immediate resolution and fair compensation for the damages to my property.