I'm just leaving this car wash and I don't know where to begin on this review. There was no organization, minimal effort, shoddy work, lackadaisical staff and marginal customer service. I really wanted to give this place a chance since it's close to my home and my regular hand car wash did a poor job during my last visit. I was looking for someplace new and wanted to give this one a shot. After this experience, I'm going back to my regular hand wash in Laurel for the time being.
First, the man in charge was rude and abrupt upon entering the lot. I overlooked his attitude since it appeared to be hectic day and I wanted to give it a chance. Only person seemed to working washing the cars. Everyone else was standing around talking, on cell phones, and acting as if this was their first day or in training. The guy started washing my car, then someone else came in the middle to assist. The second guy washed, then went to wash the car behind mine. However, he missed spots and I had to ask someone to go back over what he did so the first guy came and washed behind him. My car sat out in the sun without being rinsed for 10 minutes because there were two other cars ahead of mine sitting soapy and waiting for rinsing. The man in charge finally started rinsing the vehicles after "Rick" (assumably the owner of the 24 hour wash where ADI operates) complained about the traffic back up and confusion. After my car gets rinsed, it's moved to be wiped down. Once wiped down, a third guy walks around to "inspect" the work. I stood in front of the car and noticed that they missed a spot on the hood and totally neglected the under carriage. I pointed it out to the first guy who went back to wipe things down. It was that great of a job but he did try and he checked to see if I was satisfied, which after waiting 40 minutes now I was ready to go. Another guy proceeds to dress my tires using a rag that left material on my rims. I had to ask someone to clean up behind as he went to go lean against the wall and talk. As they are finishing up my car, someone else realizes that they placed my front floor mats in someone else's car. The first guy took the mats out the other car and returned them to mine. I go to pay and the head guy tells me $45. I told him that the website says $40. He says no, the site was updated/redesigned and the new price hasn't shown up yet. I explained that the site said $40, which I pulled on my phone that he finally agreed to take. I get in my car to drive away when I noticed that my parking permit was missing. Someone knocked the mat down and I found it under the floor mat. No one bothered to at least place it on the seat. As I look at my car, there are other spots that were missed. There is no point of rewashing until after the rain this week. I have never had such a car wash experience. I will never go back to ADI. read more