I first brought my car in here a little more than 6 months ago and had no issues whatsoever. I knew there was rain forecast for the day but I really needed to get my car detailed and most other places would close due to rain. Thankfully, Pro Wash did not! They're pretty close to the Largo Shopping Plaza so I was able to hop an Uber over there to do some shopping while I waited. Car looked absolutely fantastic!
When I needed a detail again, I of course remembered my great experience here so knew I'd bring it back. They updated their website to now have an appointment scheduler, so I thought this was great! I submitted my appointment and got both email and text reminders confirming everything for Saturday at 9am.
At 8am on Saturday morning, I receive a call from Pro Wash. I figured it was confirming my appointment again, but the convo was weird. The guy asked me "When did you make your appointment?" I told him that I scheduled it on Tuesday and have all the confirmations for it. So he says "Oh ok, so you're bringing your car in then?" Um, yes. 9am. That is my appointment time. He responds "Ok great, see you then!"
I get there 9am on the dot and tell them I'm there for my scheduled detail. Guy basically tells me I should come back another time because they're busy. It's going to take HOURS, not the scheduled hour and a half. I explain to him that I have an appointment at 9am and it had just been re-confirmed an hour ago! Dude has no idea what I'm talking about. They don't attempt to try to look anything up in the computer. I'm getting pissed and telling him that it needs to be cleaned, I have an appointment, so they will be cleaning it. PLUS they're closed on Sundays anyway so it's not like I could bring it back the next day. I basically had to force them to stick to the appointment that I scheduled!
I went over to the shopping plaza as usual and called them later on, they told me it should be ready by noon. So I head back to Pro Wash at 11am and they're just then starting on my car. But they were right, it was done at noon. So the entire thing took 3 hours.
I get that you guys got busy. But WHY have an appointment scheduler on your freaking website if you don't honor the appointments that have been scheduled??
They did a great job detailing my car again which is the reason this rating isn't lower. Will I be back? Probably not. I live in DC, it's hugely inconvenient for me to drive all the way out to Largo only to basically be told "sorry not sorry." read more