Good customer service from Nick cool guy who help me when I was waiting in line for a washread more

Bad management to schedule major construction going in to snow/salt season…read more Employees hey 5 stars, managers 0 stars.

A few months back, I was taking advantage of the service provided of the free vacuums. Being…read morecareless and not paying much attention, I took my air pod out of my ear and placed in my center console. I began to vacuum and did just the thing I didn't want to do. I sucked it up in there and in a matter of seconds, it was gone!! I thought that it was a loss, but decided to mention it anyway. The young man who helped me dry my car was still an ear shot away, so I asked him if there was anyway of retrieving it. His name is Mark, and he was very friendly and helpful. He let me know that they were closing soon, and fortunately for me it has just been cleaned out. He said they couldn't do anything until the end of the night but would check at that point. He looped in the manager/owner, who allowed me to give my number to the young man. Would you believe it?! An hour later, he called and told me that he had it. It would be in the office and that I could come grab it at my leisure. I did the next day, and thanked both of them repeatedly. I could've easily replaced the air pod, but the level of extraordinary customer service I received is unmatched. I was a retail store manager for most of my career, and understand how often complaints flow but how little acts of kindness and a job well done are applauded and mentioned. This is why I'm a member at this car wash and why I will continue to patronize this establishment. Keep up the good work! Thank you.

Amazing inside detail work. So thorough. I haven't seen my interior this clean since I purchased!…read moreWonderful work and speedy service.

I got to the car wash at 8:30am when they said the were going to be open and I was the 4th car in…read moreline. All the employees got there at 8:30am and now it is 9am we're just being able to go through the car wash. So do we open at 8:30am or 9am? First time coming when they first open. Just spoke with someone they now open at 9am it just not update on the site.

Well, I paid about $40 for exterior and interior cleaning…read more Apparently they didn't do the deep interior cleaning. This made me thinking whether is it worth it?

Something's up with their touch free laser wash, which is why I usually drive out here. Everything…read morewent as expected until the dry cycle - for some god awful reason the dry cycle only affected the right side of my car. So my right is spot free while my left was as pictured below. I was in a hurry and I had to go somewhere else, so no time to towel dry the rest. But after all the dirt that water's gonna stick to on the drive home, my car is gonna look just as crappy again. $16 feels bad man.

Needed to wash salt off the car so I decided to give the touch less car wash a try based on other…read moreYelp reviews. Thankfully the line to it wasn't long. I appreciated an attendant being out there to direct traffic on the long lines to the self wash station which help me get the touch less wash that's in the far right corner. I choose the $16 wash that offers under carriage wash and spot less drying. It did a nice job covering the car with soap and rinsing. See pics. I was disappointed in the spot less drying feature as it didn't dry the car properly and it wasn't spot less. I had quit a bit of water marks on my front window and other parts of the car. This could be because the drying session was very short and not that powerful which I would suggest increasing both for a more effective drying session. I took one star off for this reason. However, I would consider re visiting when in need to wash salt off my car again.

I made an appointment the week before and received several text and email reminders. I arrived for…read moremy 4:00 appointment at 3:50pm. I had to wait for the owner, Troy to finish up with another customer. He came back close to 4 and asked what I needed. I told him that I had an appointment for the basic wash plus. He took my keys and started working on my car right away. He told me that it would take 45 minutes. I left to do some nearby shopping. I came back at 5 but my car wasn't ready. I sat patiently in their neat waiting area until my car was finished. Troy came back out at 5:22 and drove my car around. I paid $25 and a tip. My car was shining and although it didn't include it in the service, he cleaned my trunk. My wheels were shiny and clean and my car looked like it had wax on it. I was surprised because I didn't think the service included that either. Troy chatted with me for a few before I was on my way. Overall, it was a good experience. He goes above and beyond in his service. I think he needs more help in his shop though. A female receptionist would be a nice touch. Just a thought.

My appointment was scheduled for 9am on a Saturday and when I got there I was told they were…read morerunning behind. I waited nearly an hour before my car was serviced, and that time also included a breakfast break for the shop owner (only person working). The first time I visited last year was mostly fine. After the second time I noticed my dashboard and trunk were not touched. I chalked it up to a simple oversight and I cleaned them myself when I got home. My third visit this weekend was a repeat of the second time, plus I noticed that there was no vacuuming done under or in between the front seats. I found months old popcorn, a partial leaf, and lint on the floor between the driver seat and middle console. Additionally, the next morning I noticed that my driver side wheels still had some black residue, clearly indicating that a subpar cleaning was done. According to the website, everything that was not done was included with the mini detail so I was definitely played. I was also charged $120 for this crappy service, despite the website noting $115. I've frequented this place because they offer shop services (as opposed to just mobile) and the location is convenient; however, after my last visit I will not return. I'm convinced that the owner knows exactly what he's doing - he doesn't want to fully complete the services booked but is happy to take your money. I strongly recommend avoiding this shop but if you do visit, inspect the work prior to making payment.

I have been going her for years. Best car wash in the area. They do a great job detailing too.read more

My entire family and I have been coming to this car wash for years, and we've purchased more car…read morewashes than I can count. Until recently, we had never had a bad experience. Unfortunately, my last two visits have been extremely disappointing, and the way I was treated during my most recent visit has ensured I will never return. About two months ago, I purchased the Ultimate Car Wash, the most expensive wash they offer. I wasn't completely satisfied with the cleaning, but I gave them the benefit of the doubt, assuming the employees were rushing because I arrived close to closing time. Fast-forward to Monday, October 12, when I purchased the Ultimate Car Wash again because I wanted my Honda Pilot's interior and exterior thoroughly cleaned. Right away, the attendant attempted to charge me for add-ons I had declined, although he did remove the charges when I pointed them out. Inside, I also questioned another charge, and the employee at the counter insisted I must have told the attendant I wanted that service. I found her tone rude but let it go. When I drove away, I immediately noticed areas that had clearly not been wiped down. My large touchscreen still had dust and fingerprints all over it, and upon inspecting the vehicle at home, I found several other areas that had been missed. These were basic cleaning tasks I reasonably expected to be completed, especially after paying for their most expensive wash. Having experienced similar issues two months earlier, I was frustrated by what felt like another careless job. About an hour after my wash, I emailed the business to express my concerns. The owner, Richard, called and offered to clean my vehicle again for free. I politely declined, explaining that this was the second time I had purchased the Ultimate Wash and been dissatisfied. I simply wanted a refund, and Richard agreed, telling me I would need to come in to receive it. On Wednesday, October 14, at approximately 5:45 p.m., I returned after work for my refund. The man working at the front desk told me Richard was not there and that he needed to inspect my vehicle before issuing the refund. I agreed and offered to show him the pictures I had taken and emailed to Richard on Monday. Rather than handling the situation professionally, he immediately questioned why I hadn't returned right after the wash to have the employees fix the missed areas. I explained that I had other places to be and that it was not my responsibility to rearrange my schedule to have a service completed properly after already paying for it. As I pointed out the areas I was unhappy with, he told me my vehicle was very dirty and that I clearly didn't get car washes often. He then told me my standards were too high and that if I wanted a professional detail, I should have gone somewhere else. I was appalled. I paid for the most expensive car wash they offer. I was not asking for a professional detail or anything unreasonable. I was asking for the basic cleaning included in the service I purchased. There is a difference between expecting perfection and expecting someone to wipe down the surfaces they are supposed to clean. What made this experience even worse was the complete lack of accountability. I did not receive a single apology. Instead, this employee repeatedly blamed me, criticized the condition of my vehicle, and dismissed my concerns as unreasonable. His attitude was rude, arrogant, and completely unprofessional. When I finally told him that the way he was speaking to me was unacceptable and that I simply wanted my refund, we walked back inside, and he allowed the door to close directly in my face. I ultimately received my refund, but the way I was treated was disgraceful. My family and I have supported this business for years and spent a significant amount of money here. I never expected to be treated this way when simply trying to resolve an issue with a service that did not meet expectations. These last two experiences have completely changed my opinion of this establishment. The poor cleaning was disappointing, but the customer service I received on Wednesday is what truly lost them my business. Mistakes happen, but how a business responds to customer concerns says everything about its professionalism and respect for its customers. I sincerely hope management addresses both the quality of the cleaning and the way customers are treated when they raise concerns. After years of loyalty, I will not be returning. It is incredibly disappointing to see a business lose a longtime customer over poor service and an employee who showed absolutely no respect or willingness to resolve the situation professionally.

Chas detailed my car interior at my workplace. The communication was clear and good. He was right…read moreon time in the morning and finished as expected. The car looks and smells great. I'd definitely use his service again.

Reached out to Chas this past weekend (Saturday) for a last minute appointment on Tuesday for a car…read moredetail. Quick response and showed up to my house on time. He did an amazing job with my car. I primarily have a lot of hair in my car because of my dog. I appreciate the details of degreasing my engine and using clay bars (because not every detailer does). My tires were the best part. Chas is incredibly fair with pricing and got the job done in about 3.5-4 hours. Highly recommend.

I haven't had a professional detail since I bought my car. But Pro Wash Auto Spa has my car looking…read morebrand new. I got my car detailed and windows tinted. The staff is professional and polite. They were able to get my a quote for all of the services I wanted and recommend options. This will be my new place to get my car cleaned and tints.

I was very impressed with Pro Wash Auto Spa. I got a full detail done on my car and it looked brand…read morenew when I picked it up. I definitely recommend getting your car detailed here and pay cash.

The staff are the best of the best. They are fast and very knowledgeable. Auto Spa is the only…read moreplace I will have my cars serviced. Keep up the great work

There is so much room for improvement with this business. I paid for the cheapest wash, which was…read morestill $40. My car was not that dirty on the inside but could use a good vacuum. To say that I was unimpressed is an understatement. I was downright disappointed in the quality of service. They spent all of TWO MINUTES cleaning the inside of my car. They left my floor mats soaked in whatever liquid they used. I had to use a rag to mop up the liquid off my floor mats before I drove off. Also, I had to grab rags and clean the rest of my car myself before I left. They could have spent maybe two more minutes to make sure the car was actually clean. I will never be back to this location. And I will also make sure my friends know to never go here. If I wanted a crappy job done, I wouldn't have paid $40 for a crappy job. DO BETTER.

I was a customer here 2010-11 and again for the last 3 weeks…read more PROS: Monthly memberships are a good deal anywhere. You never have to worry about the future weather when deciding to get a car wash. They also seem to hire teenagers and young adults from the area. CONS: lines can be long and slow. Never a perfect wash but hell I'll be back tomorrow maybe you'll get it right then. TIP FOR MGMT: improve on wash/dry then monthly subscribers won't need to come every other day.. in turn shortening your long lines.

Worst car wash I have ever received here. You have lost my business, I will not be back. Long…read morewait, lousy vacuum and cleaning the windows and jambs was hit or miss at best. I paid $36 plus $5 tip for this non service. This is a shame, this used to be the best place to go, not anymore.