I had a 100ft Fruitless Mulberry that had split down the center over night. This tree had been trimmed regularly, the last time by Davey Tree Service. I called Davey and Master Tree Care, the other company that had trimmed it in the past. I was terrified that it would fall on our home and our neighbors. In many cases I got answering machines and left messages, none of which were returned I might add. A representative of Davey's actually answered the phone and said they could come out Monday, this was Friday morning. I said this is an emergency, someone's property is going to be damaged and hopefully nobody will be hurt. I was told, "sorry, that the best we can do". Their best wasn't good enough! I called Billy at A Better View Tree Service and he agreed this was an emergency. He was on his way. Prior to his arrival unfortunately, half of the tree fell, hitting our house. Now the biggest concern was stopping the other half from falling onto our neighbors home. Billy and his brother arrived and managed to secure the standing portion so that it didn't fall. They worked on our tree for 11 days straight in temperatures up to 103. The tree portion that had fallen on the back of our house had also taken up the entire backyard, giving them very little room to work in, but they managed to get it done. They even helped us and removed the smaller limbs so that the Sacramento Zoo could come out and take 4 truck loads back for the animals at the zoo. They are the hardest and most considerate workers you can imagine. They may be a smaller company but they really put everything they have into getting the job done, and doing it well. We were in a vulnerable position and they could've easily taken advantage of us with the cost, but they were more than fair. Honestly, the bill should've been quite a bit more because it turned into a much bigger job than initially thought. But, they honored their quote and never said a word. I will use them in the future for all our tree needs. If you want great service from a fair company, support small business because family owned businesses like this are the ones that have your back in an emergency. Davey's and Master Tree Care are only concerned with the bottom line! Thank you Billy for caring about our home and saving our neighbors home! read more
