I chose this moving company after several calls to various movers. I spoke with their office person, Marissa, who answered my questions and offered what I thought was good advice for my move, on 5/27/2011. I was only moving 17 miles to my new home. I lived in a 1322 sq.ft. home; 3 BR, 2Ba. Small, but lots of stuff, as we had lived there for 13 years. My husband was out of town, so I was doing the move by myself. Marissa had suggested that I hire 4 men and 2 24ft. trucks. When asked about appliances, BBQ, patio furniture, etc., I hadn't thought about all of these items...so that sounded like the right thing to do. The price she quoted seemed very fair...I made sure to ask about any other charges, she assured that the price was per hour, estimated for 8 hours, possibly less; using 4 men. So I booked it. I asked what time they started, she said about 8am. Allow for commute time should be at my house by 9am or there abouts. I called the day before to make sure everything was set, all was good. The morning of 5/27, by 9:20 they still had not arrived. I called the company...they were on their way. They showed up at 9:30. We went over the contract, the quote was correct. They stated to show them the rooms, and they would get busy. The last words from this guys mouth was "we do accept gratuities, we prefer cash, cuz if it goes on a credit , we may not get it." I stated I had cash, no problem, let's see how you do! They all got busy moving things, most of my stuff was packed with all boxes labeled where to go. I told them whatever was not boxed up, not to worry about, we would get it later. At around 12:30pm, they started saying they were hungry...any good pizza places around? So I mentioned to them what I knew in the area. My friend who was their with me, noticed an dramatic "slow down". At about 1pm, they stopped and asked if found a pizza place...so I called & got pizza delivered & I paid for it. Not a big deal. However, they were in even slower motion after lunch!
They finally got the 2 trucks packed, one was full, the other one was only 1/3 full. Left my house at 3pm. It only takes 15-20 minutes to the new house, I left at 3:30pm, got to the house at 3:50pm, they were not there! They showed up at 4:15pm! When I asked what took so long, he changed the subject! However, they did all leave their Carl's Jr. garbage In my driveway! They finished up at 8:30pm. During that time they restocked the 2 trucks, did not put boxes where they were supposed go...and took smoking breaks walking up & down my block! At check out time, time to sign & collect the money, here come the "extra" charges! Gas, gas time, travel time, overtime....I told them that I was not happy about this. My bill went from $1596 to $ 2760.50! I could not believe it! I told them I was going to call their manager to complain about the "hidden" charges. They were oblivious! Asked if I was upset with their services!!! I am still fuming over this! I have spoken with various people trying to get resolved no avail. They said they would credit back the gas charges, pizza cost & overtime charge. Nothing yet! I would NEVER recommend this moving company to anyone. Like they say, if it sounds to good to be true, it's not! RJ, Elk Grove, CA. read more