Truly the worst customer service experience I've ever had. I hope that someone reads this and makes…read morethe decision NOT to use this company. ZERO availability for a simple fitting for over a month. No walk ins. No phone number at all. Try to find the phone number for your local store. You won't. Only a non local 888 number. Customer service atrocious. Refused to even give me a supervisor I am truly begging you to find a different company for your wedding. You will regret it if you don't. Many local non 1-888 number places around. Support those places

Highly recommended! Dan P the manager was outstanding ! I was being fitted for a suit for a wedding…read moreand Dan explained everything to him in spite of a very busy schedule with weddings and proms, etc.. He took accurate measurements and registered him on the BT website. Super helpful guy! Excellent value and selection.

Wide selection of dresses and some men's formal wear. Staff was friendly and willing to assist.read more

My daughter tried on so many dresses! Maria was very helpful and patient. She made the experience…read moreso much better than other places we've been. Great job! Thank-you so much for helping us find her perfect dress.

Maria was so lovely and helpful. I found my dream dress for only $400. Most dresses are more…read moreexpensive than that but I sure got lucky! I really appreciated Maria's kind demeanor and help. My bridal consultation was a lot of fun and I didn't feel pressured to buy anything. So many beautiful prom dresses too-- made me wish I was a senior in high school again!

I wandered in after returning something nearby, and wound up browsing most of the departments (even…read morethough I didn't "need" a thing!). I usually go to the Copley Sq location which is chaotic in the women's department, but the Framingham store had everything organized by size which was a huge surprise!!! Jadiel R. was at the register when I made my purchase, I was the first in line and noticed he was just as kind to the guy ahead of me as he was to me, he is just the right person to be working in that position!!

The lines are always so incredibly long and it's overpriced. I have not encountered consistently…read morelong lines like this anywhere else in the area and there have only been 2 cashiers every time I've come in. On the plus side the cashiers are very friendly.

I bought a $400 leather coat in Florence Italy, and later realized it was too tight in the chest…read more Milrich did an excellent job letting it out so I could move in it. Perfect stitching, you would never be able to tell it was worked on. Thank you very much Milrich!

perfectly fitted my bridesmaid dress that was too large in the chest, and had it done faster than i…read moreneeded

My old tux was just not fitting right anymore and I have an event coming up I need a tux for, so I…read morewent in to see John. He checked out my tux and how it fit me and suggested keeping the jacket and getting new pants and a shirt, which I did (and was cheaper than a whole new tux). John had me try on multiple sizes of pants and shirt to get the best fit, and told me about the different options. The new pants and shirt fit way better than the old ones and the price was reasonable. My tux looks so much better now!John is a friendly guy and the service was excellent. I would definitely go back here if I have further tux needs!

I just got married this past weekend in Waltham. During the wedding planning process, I researched…read morevarious online suit rental places such as Menguin and the Black Tux at Nordstrom. I was unimpressed by the service I received by them and the way they calculated measurements (Those services don't actually take measurements and you have input the information yourself). I also had bad experiences with Men's Warehouse in the past with other weddings that I have attended as a groomsmen. I realized that there was a local option in Waltham for me to check out. The staff at Formalwear Ltd were very friendly and knowledgeable. I visited the store multiple times as I collaborated with them and my fiance to select the perfect tux combination for my wedding. I picked up my tux a couple of days before the wedding and the size for some of the parts of it were off, but it was no problem at all as they overnighted the correct sizes. Everything fit perfectly for my wedding. If you need to rent a suit or tux for a local event, I highly recommend them!

I had an unusual request. My husband recently had his foot and part of his calf amputated. His pant…read moreleg needs a zipper so he can open the pant leg from the bottom up. This gives him access to his prosthetic and makes it easier to get the pants on/off. I took the pants to Lee's Tailors and there were 2 women at the desk. I told them I needed a zipper in the pant leg and showed them where (inner seam). One of the women thought that was hysterically funny - not sure why. She laughed and laughed, and then went in the back. A bit disrespectful, but whatever. The other woman was nice and respectful, showed me what she would do and how much it would cost. The pants were ready 2 days later, and they're perfect. They collect payment up front, and give a ticket for picking up. They did a great job.

I came to Lee's Tailor for the first time as an adult after having my prom dress altered here as a…read moreteenager. I ordered a floor-length gown to wear to a wedding, which required hemming. I came in around 11 am on a weekday and was immediately greeted by the staff. The measurement process was quick and efficient. The staff had me pay up front and set a pick-up date, then I was on my way. I felt that the price was fair, especially having gotten similar alterations done at other tailors in the area. I told the team that I just needed the dress back within 3 weeks but they told me that it would be ready within 2-3 days! My dress was ready on the agreed-upon date and the hemming was well done on all layers. If you live near the Natick Mall and require any hemming work on your clothing, I would recommend checking out Lee's Tailor!

I bought my wedding dress here and they are BY FAR the only place I will recommend!! Theresa…read moreencouraged me to try on a dress I wasn't sure about, that was actually BELOW my price range and I absolutely fell in love - my mom too. They worked with us as far as a payment plan and were just 100% professional and wonderful. One of the ladies (I'm sorry, I believe her name was Steph?) gave me some really great advice about wedding planning and some family I wasn't 100% sure on inviting to the wedding & everyone else I encountered was just absolutely lovely. I came here on a recommendation and will be sending everyone I know as well. I will update this review with a picture once my fiancé gets to see my dress, in August!

Staff was very rude and unwelcoming. More concerned with their own egos and whether they feel like…read moreputting their phones away than helping customers.

I walked in, and every dress was immediately in bags, shoved onto racks to the point you couldn't…read moreeven tell what style they were the few that weren't in bags I touched and immediately thought that they felt like horrible quality and was utterly shocked when I looked at the price tag and realized they were over $500 each. There was a lack of variety, and the staff was less than pleasant.

Ordered a dress 6 months ago. promised it would be in, in April. Nothing…read more Have made numerous phone calls to find out where it is only to be told each and every time they don't know, we're going to look into it and get back to you. NEVER EVER GET A CALL BACK! Drove down to talk in person 3x and still no answers. The customer service sucks, No one does their job, always passing the buck off to someone else. Let's see if they'll do the honorable thing and refund me my money w interest. This is for MOG dress in 2 1/2 months. The stress alone they are causing me is unfair.

My dress selection experience was phenomenal. I went into the appointment feeling very self…read moreconscious and scared I wouldn't find anything - and I bought the dress I wore that day off the rack. Never needed to go anywhere else! One and done baby. Melane understood my vibe and comfort level and brought me a great selection of great dresses. The fitting process was also so great. I live in San Francisco, so within a couple of days they rushed my fixes, and packed it into a suitcase for me. I truly couldn't be happier with how I felt about myself on a day I was so scared I wouldn't look good. Thanks Melane :)

This place is absolutely incredible. Went there to shop for prom dresses and I was blown away by…read moretheir huge selection. The pictures on their website do not show the second large room with racks upon racks of dresses. A huge bonus is the owner and staff were incredibly attentive and knowledgeable. They made my daughter feel like a true princess would definitely recommend this shop.