Great customer service. Straight to the point. If you're looking to get a car look for Alex Agudelo!read more

very happy with our first experience with the Toyota Service Center. I brought our new (used) car…read morein for a recall fix, expected it to take an hour at most so I planned to wait. Jesus let me know that recalls usually take 3-4 hours and offered to call a Lyft to take me home rather than my husband having to come pick me up. since I was only there for a recall fix, I didn't expect them to, but was very happy that they did perform their multi-point inspection! this isnt our first Toyota, but it is our first time using a Toyota dealership to service our vehicle. I'm excited to use them for all of our servicing needs!

In one sentence: VIP CAR BUYING EXPERIENCE. (Excuse the…read morecaps, I want to emphasize how great it was. ) By now, Jeremy helped us buy two cars! One for ourselves and one for our friends. Both experiences were delightful, stress free (who would associate stress-free when you buy a car?) and quick. No hassle car buying - that should be his business's title. He helped us narrow down the list of cars we were looking at and make a decision that worked for us. He also scheduled all the test drives, negotiated the prices, and pointed us to a specific person at the dealership, a complete VIP experience. He did the same for our friends just this week, they bought a great car in a great condition, he negotiated the price down and steered them away from less desirable options. My friend was nervous (just like I was before ) because the process of buying a car is stressful. But after they got into the dealership and the car was waiting for them, they test drove and bought the car. My friend said: who would have thought that I can enjoy buying a car! And that's all thanks to Jeremy. Believe me I'm not hyping him up, he is professional, kind and customer centric. Thank you Jeremy!

Jeremy is a lifesaver and a true time and money saver. I will never shop for a car any other way. I…read moreneeded a car quickly and kept changing my requirements, but Jeremy made the deal happen smoothly and easily. It was an amazing experience.

If I could give more than five stars, I would. Jennifer Flora is an absolute rockstar. From start…read moreto finish, she made what could have been a stressful, intimidating process feel exciting, seamless, and genuinely enjoyable. Jennifer went above and beyond in every possible way. I honestly wasn't even expecting to get exactly what I wanted, especially knowing these cars have one year waitlists, but she stayed on top of it like a hawk and somehow made it happen. Her professionalism, responsiveness, and attention to detail are unmatched. On top of that, she is incredibly friendly and has the perfect non-pressure approach, which made me feel confident and comfortable every step of the way. I also have to give a huge shoutout to Barry, Carlos, Lei and Farwad, who were all wonderful to work with and truly added to the experience. The entire team made me feel supported, valued, and excited, not just like another transaction. Buying my dream car exceeded every expectation I had, and that is 100 percent thanks to this incredible group. If you're even thinking about purchasing a vehicle, do yourself a favor and work with Jennifer and her team. This is how car buying should feel. Highly, highly recommend.

What a great experience Rudy Sun my Sales Consultant made my vehicle purchase !…read more I had my credit union approval already set to buy my vehicle. All I needed to do is find a vehicle. I searched other dealerships and found no price worthy or the vehicle of my dreams available. Until, I looked on line at Stevens Creek Lexus dealership . I found my vehicle to be in 2 week ETA. As soon as my on line chat ended Rudy Sun called me to see what my interest was. He is so knowledgeable on every aspect of the vehicle. Rudy personality is extraordinary as he is just the most super nice gentleman. He kept in touch with my and offered me to come in and do a test driver on a similar vehicle that was due to arrive. I can tell you the test drive sold me on the spot. A Lexus ES 350 is so smooth on the driving. I was just in heaven. I immediately put my deposit down towards my vehicle to make sure i get his one when it arrives. Rudy made me feel so important as a customer. I felt he was on my side taking care of me. One week later me and my husband came finalize the paperwork and pick up the vehicle. The finance manager was great too. We even bought the extra Lexus Maintenance package. Rudy presented out vehicle inside and with a big RED bow on top !! We were both over the moon happy with Stevens Creek Lexus has provided on our vehicle purchase. Thanks again to Rudy, Finance manager and team

Wonderful helpers!! Cindy and John got me into my dream car! The experience was so smooth and easy…read moregoing. Traded in my car with east and peace of mind. Thank you Toyota family for making it so easy for me to get into my new car and trade in my old one. I'm loving my new car!

We stopped in here recently to look at cars as mine had recently been totaled by an idiot (a story…read morefor another time). We were helped by Trae McNeill, who was extremely helpful throughout the process. So helpful that we actually bought a car the same afternoon that we started looking! I liked Trae's easy manner and patience with our questions. When we came back to pick up the car, he was helpful and knowledgeable. The electronics in the car were all new to me but Trae's instructions got the car and me safely home! He even called to make sure we had made the trip successfully. This dealership is not the closest to where we live, but their inventory was better as was their reputation. We'd recommend them without hesitation.

Alejandra (Alex) is truly the person to go to if you're looking to purchase your first, second, or…read moreeven third car--she does it all. I bought my first car at 19, and it was truly a blessing to have such a smooth and positive experience. I'm already looking forward to financing future cars with her! Not only did she help me achieve a personal milestone, but she also helped my mom get her dream SUV. Alex goes above and beyond to make the process easy, comfortable, and memorable. If you're looking for someone who genuinely cares and will guide you through the process, I highly recommend working with her. Thank you so much, Alex!

Justin Barrett is another great service advisor. Brought my car in for first 12 months free…read moremaintenance service. He found two recalls that i was not aware about and had those recalls service done at once. Justin kept me informed and updated the estimate of time when my car will be done while I waited in the guests lobby. I appreciate little details in great customer service very much. Thank you Justin.

you know immediately when the vibe is off to a great start, owners welcome you and allow you to…read moreexperience their showroom in your own comfort level and offer a beverage for your stroll in the big kid toy store! Then when you believe it's times to play the game to my surprise no games just respectful adult conversation and support for my personalized experience , the collection of vehicles and vast knowledge of information was paramount fast smooth process at my pace wonderful experience highly recommend for that special plunge in one's life for their special dream machine Roger Santa Cruz

This company was very professional was very honest knew their business and were very kind to us I…read morerecommend this for anybody that's going to buy a very unusual beautiful unexpensive and expensive cars I definitely recommend it this is Mrs Luna from South San Francisco

My wife and I spent the afternoon car shopping, and even though we ultimately found a different…read morevehicle at another dealership, I had to come here to give Justin D. the recognition he deserves. We came in specifically to see the Mazda CX-50. From the moment Justin greeted us, he was incredibly helpful. As the conversation progressed, it felt less like a sales pitch and more like a friend helping us make the right decision. There was zero "hard sell" pressure, which we really appreciated. Justin was also very transparent with the out-the-door quote and worked hard to get us the best value. If you're looking for a Mazda, go see Justin, he's straightforward and genuine!

I'm a huge fan of Mazda cars, but the service department at Stevens Creek Mazda is a joke. I…read morebrought my 2015 Mazda3 in for the Mazda Connect Class Action Settlement because my display keeps freezing and the touchscreen is totally unresponsive. They confirmed the screen is dead, but then played word games to avoid fixing it. They claimed it's a "lens cover" issue--not a "display" issue--whatever that means. Just so they wouldn't have to honor the settlement. To make it even more ridiculous, they tried to sell me a CarPlay upgrade while standing right in front of a screen they knew didn't work. I texted the Service Manager, Neff Castro, to ask for my diagnostic notes and a real explanation. He's been completely unresponsive. But the part that really pisses me off? I'm still getting automated "special offer" spam from that same phone number. They can't be bothered to reply to my complaint, but they'll keep blowing up my phone for more money. Honestly, just save yourself the headache and go to Oak Tree Mazda instead. I'd rather drive further and not deal with crooks.

If I could leave two separate reviews, I would…read more 1-STAR for Sultan, he was extremely rude and had such a poor demeanor. He was very unprofessional from start to finish. I came in with my girlfriend, and she was extremely unhappy with the way he was treating us. He was on his computer and phone, not making eye contact at all with us while he was talking to us about our deal. He continued to dismiss what we were trying to come to an agreement on because my girlfriend is a teacher, and he kept disregarding the fact that she needed a payment at a certain number and he continued to make careless/dirty looking faces. The reason why I'm giving FIVE stars is due to the fact that Mundo, Di, and MAINLY HANY! When I first called in, Mundo provided the most exceptional service I've ever had at the dealership. He made me feel comfortable and confident that he was willing to help me and win back my business since we previously shopped here before. As soon as I came in, Diana stepped in and helped us. Di the GSM ended up working with my girlfriend and I helping her close the deal at a price that she could afford! Now Hany, he made us feel like family and like we've known him for many years! He treated us amazing from the start and built a relationship with him throughout the night with his extremely exceptional service! He went above and beyond with his service and I could've not had anybody better to help me! I'm truly grateful that I have met Hany! Mundo and Hany definitely deserve bonuses for their outstanding service and efforts!

Recently purchased a used Lexus Es here. Car fax states they…read moredid the maintenance and apparently not. Engine oil dirty, transmission fluid never been done, cabin and air filter dirty with rotten damage from the firewall. Spark plugs never been changed. SMH

Long Tong helped me immediately upon arrival and made the whole experience stress-free. I explained…read morethat my AC wasn't working due a leaking condenser, and he quickly looked up my vehicle information on his iPad and confirmed that it was still under warranty, pending whether it was a manufacturer issue vs. normal wear and tear. Given how hot it was, I was extremely relieved that everything could be addressed and fixed the same day. Long Tong was very down to earth, knowledgeable, and easy to work with. I appreciate his transparency and quick action. Highly recommend working with him.

Very poor customer service experience that ultimately made me (ironically) purchase my car from…read moreToyota. This is unfortunate because I was genuinely excited to be a Honda car owner after my family's allegiance to Toyota for the last few decades. In person, the salesman my mother and I encountered was cold, uninformed, and unreasonable. He definitely seemed to judge us as unserious and amateur buyers, for whatever reason, which strongly disincentivized our return. I mean, there was no way I wanted to give a sale to someone who couldn't be generously welcoming as we strived to learn more about what Honda had to offer. Online, it took me forever to get a price quote for my desired vehicle. This, in addition to my in-person experience, felt like clear signs that further irritation/poor treatment awaited me if I became a Honda owner in the future.

So far, my experience has been mixed. I found a car that interested me online, submitted the…read morepre-auth info, and waited for a response to my request that included specific vehicle, down payment amount, and request for monthly payment. Seems easy, right?! Nope. After countless emails, txt messages, and phone calls from the dealership, I finally received a clear response to my request. Of course, this still required multiple txt messages & a call. In between, I continued to receive multiple calls & txt messages from other people at the dealership. Fortunately, my iPhone blocks all unknown calls/txts. Over 18 hours later, I received a response from Chris at with the exact monthly payment amount. It was 412 pm. I was exhausted, but still needed to contact my insurance company to make sure the cost + car payment would fall within my budget. I'm really bad at math, but my calculations are much quicker than the sales manager. Now, it's past 5 pm on a Friday. Shout out to Jessica Connelly's Farmers Insurance agent!! She stayed late to verify full coverage payment amount for the vehicle I wanted to buy. It only took her 30 minutes!! That includes sending her the details of the car. Now, I have cold feet. Do I want to go over an hour away to buy a car from a dealership that has difficulty with calculations & has aggressive customer service? 4 stars because Chris is an excellent communicator.

I had a recall for my car. I contacted Capitol Subaru, but they were fully booked. Stevens Creek…read morehad several openings and one within the next hour - so I booked it (Saturday morning). Upon arrival, it was easy. The entrance signage was perfect and user friendly. I was helped by Michael who informed us that my car should be completed by the end of the day. Checking in was easy and he arranged for me to have a complimentary Lyft ride back home. He sent us a text message and it stated to use the text if we have any questions. Unfortunately, there was a communication breakdown. No one called me back on Saturday to tell me the status of my car or that they will be keeping my car overnight. We called and left a message, but no one ever called us back. Sunday, we called and we spoke to Jenny. She apologized for Michael, he had the day off Sunday, she set us up with a loaner car. They kept my car overnight again. Monday, we received an inspection video of my car, that was cool, but it was difficult to hear and understand the mechanic as he did the walk through. Later, Jenny contacted me and informed me that my car was ready for pick up. I wish we had a better experience.