Unfortunately, our experience with this moving company was very disappointing…read more During the packing process, I had to repeatedly follow staff around to make sure things were actually being packed. Items were left behind in closets, kitchen items were missed, and overall there was a lack of attention to detail. We were also told that our toiletries were "too much" and they would not take them, and they refused to take unopened, brand-new laundry detergent. Communication became another major issue. We were notified less than 24 hours in advance that delivery would be taking place at 8:00 a.m. at our new home. We contacted ownership and simply asked if delivery could be moved to noon because my flight was not landing until 9:00 a.m. and my husband would arrive later that day. Instead of working with us, Angie was rude and stated that we already knew when they would be there. That was incorrect -- she appeared to be referring to the packing schedule, not delivery. I explained our travel situation and tried to communicate in advance. The next morning, I received a message stating they were signing paperwork as "customer not present" and leaving the load at the house. To make matters worse, we discovered damage and missing items: * One dresser was damaged * Another dresser was left laying on its side * Our Tempur-Pedic bed arrived missing wires/components * A decorative statue was damaged Moving is stressful enough, and we expected better communication, more care with our belongings, and basic customer service. Unfortunately, this was not a smooth or positive

Needed movers because I couldn't ask my friends to help us move (I like my friends to stay that…read moreway). They came out and looked at all we wanted moved and listed it all and gave us a good estimate. We had a couple weeks to change items (some ended up selling with the house) and with those changes in place we awaited moving day. I don't know how to explain how great these guys were. They wrapped our items so nicely in blankets to avoid any damage. They were friendly and personable and way nicer to my 14yr old that kept asking them questions than they had to be. They didn't even grumble when I asked them to rearrange items when they got to the new house because I changed my mind where they should go. Best of all they moved a 300lb safe from a basement to another basement and tried their darnedest to get a standing freezer into the new house basement (unfortunately the logistics just didn't work). Estimate came in a lot lower than we expected too. I would recommend them again in a heartbeat !!!

Trevor and John did a good job. It did take longer than expected(5 hrs). With what knicks and…read morerips that happened, it was otherwise a good job.

PLEASE, PLEASE, PLEASE STEER CLEAR OF ILLINOIS VALLEY MOVERS!!!…read more My experience with them was in June 2016. Our move was supposed to go smooth; after all, I was nine months pregnant and due in three weeks with a two-year old toddler in tow. What could possibly go wrong, right??? On moving day, we were expecting three movers at 12:00 noon. They showed up at 4:20 PM with four movers. When we complained, we were told by the owner that we would get a discount for them being so late. The movers didn't plastic wrap our furniture to try to protect it, they just came in and started moving items into the truck. They damaged both the furniture and the walls. After the move, they spent 20 minutes trying to figure out how to put our bed back together before I asked them what was taking so long. They finally told us that the screws in my slats were stripped on our bed when taking it apart so we ended up putting the slats down without the screws. They then spent an additional 30 minutes attempting to put together our crib. Three of them were in the bedroom during this time; two were working and one was texting on his cell phone. They eventually left the crib unfinished. They didn't leave until almost 10:00PM, taking much longer than the original agreed upon time of completion. We were charged for the full time that they were there including the time they spent doing nothing. We were also charged for the "extra guy" that we never requested in the first place. Oh, but we did get the "discount" for them being over four hours late. The owner did nothing to work with us and waived us off as if he did us a favor. When we asked him for a receipt he was EXTREMELY rude and even threatened us because we left a bad review on the website where we found the company. My experience was HORRIBLE!!!

Eric's helped up move some very heavy exercise equipment as we prepare for a move. They could not…read morehave been nicer or more professional. He returned our call same day. He let us know when he was coming and he showed up when he said he would. The pricing was fair and Eric was upfront about his rates beforehand. He did everything we asked and did such a great job. We will use them again in the future and will recommend them to anybody looking for a reliable moving company.

I had to move in January of this year and got quotes for moving about 30 miles. Eric was responsive…read moreto my questions so I went with his company. The week I was supposed to move brought bad weather. I had a long gravel driveway and expressed to Eric that his truck may not make it through on moving day and that we should reschedule. He assured me that it would. On moving day they spent in total almost 2 hours trying to get the truck in and out of the driveway. They were not able to take my mower or other lawn equipment on the truck and offered a flatbed at an additional cost. I had no faith that the flatbed would be able to get in/out of the driveway with the snow so I decided to call on a later date for the equipment. His crew cracked my headboard and left cigarette butts at both houses. When I contacted him about moving the lawn equipment in April he did not respond.

Easy quote, they gave it to me straight with an initial fee and then an hourly rate. No complicated…read moreestimations. Movers got there and moved everything quickly and carefully. I was shocked by how fast it was. Ended up like half the price of all the other estimates I got. Great work

Very reasonable company.Easy to schedule. Fast and efficient service. Highly recommended…read more Used twice already

Our trailer was delivered to our new address after two weeks in storage so I have been treated to…read moreyet more of the Verlys "professionalism." The amount of broken, damaged, or destroyed items is beyond belief! I've moved numerous times and never lost possessions like I did this time. It has been heartbreaking. The movers we hired to unload the truck (actual professionals, not pretend ones) couldn't believe how sloppily the truck was packed. We have solid wood tables with the legs snapped clean off, leather furniture with holes poked through, and numerous boxes that were just crushed and destroyed along with the contents. Boxes marked "fragile" we're put at the bottom of 9' high stacks of boxes and crushed to 1/3 of their size. Just because I have a lot of free time and I'm a masochist, I'm going to try to file a claim with their insurance company.

It is not very often that I post anything negative. But, given the multitude of damages and the…read morelack of a professional response from Verlys Pro Moving Labor I feel compelled to warn all. Here's the brief summary... Move scheduled over a month in advance for June 29th at 9am. Confirmed with them 1 week in advance. Truck, tools for furniture disassembly and shrink wrap were not provided, yet they said it would be. I had to scramble last minute to get a truck and we had to use our tools and labor to disassemble furniture. By the time we figured that out along with the mover's arrival we did not start moving until 3 hours late at noon. The two movers they did send were nice guys, but by no stretch were they experienced "pro" movers. It was hot, they rushed and we have what you can see in the pictures. The employee said he was not scheduled to work and was called last minute, he then called his brother who did not work for Verlys to help him. Yet, when I called with concern she told me I had two of their most experienced movers. 1 year of experience for one and 1 day for the other. So that is your most experienced? To top that off, because they were not even supposed to work they had to leave by 6PM, guess when the appliances were put on the truck - yep we had to unload those ourselves. So back to the pictures... Several pieces of furniture damaged, holes in walls that were just painted and deep scratches in the hardwood floors. Conservative estimate: $5-6K worth of damage. Would John Verly the owner call to even discuss after several requests through his so called manager, no they would not. Instead, tried to play victim that I only paid the labor and not the remainder of their fee. In my opinion, Verlys Pro Moving Labor who operates under cash only with no agreement or contract has done so because it is NOT a legitimate moving service as portrayed on Facebook. To further that, they are most likely fully aware that if they were to operate in a legitimate manner they would be opening themselves for being liable for situations like ours. Moral of the story - DO NOT use Verlys Pro Moving Labor.

This review is long overdue, but the positive experience that I had with Stevenson transfer is…read moreworth sharing with others. My positive experience started with my initial contact with Miss Angie. She let me know that they are a family owned business that takes pride in taking care of their customers. I have moved several times, but never out of state. Also, I was moving while Covid was still rampant. I had no idea what to expect, so I had so many questions. Miss Angie set up a video call so I could "walk her through my home." A couple of days later she gave me an estimate and didn't seem bothered by answering my countless questions. I appreciate it that they had several options, depending on how much help I needed for the move. On the day of the move, I met Alex, who assured me this would be a seamless process and he would personally make sure all of my belongings made it to my new home in TX. Sure enough, a few days later, Alex was the one pulling the semi truck up to my new home and organizing the activities of the move-in crew. He even gave some suggestions on where furniture should go. From beginning to end, the customer service was top-notch and I definitely feel like the money was well worth it. I don't plan to move again anytime soon; but if I do, I will be sure to call Stevenson.

Stevenson Transfer moved our daughter out of state. A crew came on time and packed all the…read morefurnishings, and breakables (there were a lot of those too). My daughter was nervous about the move but was happy and relaxed at the end. All items were professionally packed and stored on the moving truck. The truck arrived on time, everything was unloaded put were they were suppose to be. There was no damage or problems and the young men could not have been more accommodating, Stevenson Transfer charged a very fair price and executed very professionally. They value customer service and I would highly recommend them. Jim F

I booked these movers after I received quotes from half a dozen companies in the Chicago area. I…read moreshould have known that the low hourly rate and what was included in the price (tape, moving blankets) that it was too good to be true. I worked with Lily via email and Yelp messaging to confirm my move for October 27th at 7 am. I made sure that I requested 4 movers and one truck, as I wanted to get the move done as quickly as possible. In my initial conversation with Lily, she suggested going with just two movers, to which I politely declined, knowing that it would be more expensive (again, I wanted the move to be done so I could get to unpacking). I received my confirmation of the move on October 16th with all of the details. At this point, I was feeling pretty good. On October 26th (the day before the move), I received a call a little after 2:30pm from what I assumed to be the scheduler (I never got his name) asking if we could have the movers show up at 8am instead of 7am. Once again, I declined, saying that I booked for 7am and wanted to get the move completed quickly. I was then asked to decrease the number of movers to just 2 since I was only moving a 2 bedroom condo, to which again I refused. We ended the call agreeing again to 4 movers at 7am. I received another call from the same number (773-313-7777 for reference) at 8:30pm telling me that the moving company was short on people, so they would only be sending 2 movers, but the hourly rate was conveniently 60% of the 4 person rate ($65/hour for 2 movers instead of $105/hour for 4). At this point I was very frustrated and explained that I had been confirmed for 10 days and they needed to send 4 people. I was told that they couldn't, that they were sending two people, and the rate would be "just $60/hour." I told them to send as many as they could and I would pay what I thought was right, as I was already feeling the bait and switch. I then got a text message at 10:30pm that night (8.5 hours before the move) saying that everything was good and they were sending 4 people. Problem solved, right? The movers and truck showed up after 7am on Saturday, the 27th, and work began around 7:30am. The movers were definitely working hard, but from my previous experience with moving companies (I have moved 6 times in 10 years, including multiple cross-country moves), these guys were not moving with the speed to which I was accustomed. After talking to one of the movers on the way to my destination, he mentioned that moving is not his job, and that he was only helping out his friend to make some quick cash. The light bulb turned on at this point and now I knew why the move was going slowly: inexperienced movers who were out of their element. About halfway through the move (which was 5 hours in at this point and we hadn't even started unloading yet), I decided to pitch in and start carrying things myself. I have no doubt in my mind that this sped things up considerably. By the time all was said and done, the move took 10 hours and the entire day was shot. I tipped the movers and sent them on their way, after I was sure to note that a table was damaged. I made sure to pay via credit card (even with the 3% fee added on top versus paying via check) because I wanted to make sure I had some level of consumer protection. After I reported the damage to Lily via email within the 24 hour window to report damage, she responded on October 29th that she would forward the email to Nadia, the claims coordinator (amcmovingcorp@gmail.com) who would take care of it. Six days later on November 2nd I reached out to Nadia directly with the same information, but never got a response. Finally on November 7th I wrote both Nadia and Lily saying that I would be disputing my credit card charges for the value of the table ($100) unless I heard back by the end of the day. I'll let you guess as to whether I heard back or not (spoiler alert: nope). So now I have disputed the charges with my credit card company (luckily they charged my credit card 4 separate times and two of the charges added up to roughly the amount of the table). I'm sure that if I were to have paid by check (or cash as was initially suggested by the lead mover) that I would just be out the money. TL;DR: Poor planning/communication, inexperienced movers, no follow-up, bad experience

I am writing this review to follow up with the customer service I received after filling a…read morecomplaint for missing shoes. I proceeded to tell the woman the information and she starts accusing me of lying. She asked me how do I know the shoes even fit the movers? Did you ask them their shoe sizes? Then asked me why would their wear womens shoes? I told her they were my husband's new shoes. She then told me it doesn't make sense they would steal shoes when they could steal other things.. why do you think this happened? I told her you are asking me to explain something I don't understand either . Wow... first the movers steal from you then horrible customer service... never again.

I wish I could explain how great my experience with Armstrong was! I have never used movers…read morebefore, so I was pretty green to the process. Michael did my site survey and was so professional and helpful. He told me everything that I was to expect on the day of the move and gave me some tips on how to pack. I think I will use their packing service next time, because that was QUITE a process. Amanda, in the office, called me before my move to confirm what time the movers were there and ensure I was prepared. She was so nice and helpful and I felt like I was in great hands! The movers (izzy and Reggie) were SO QUICK! I could not believe how fast they packed the van up. None of my items were damaged, and I was called later that day by Michael to check how the move went. Definitely will use again! Thanks to Michael and Amanda for the professional experience!

This company movers are not good .i lost 16 big boxes of home belongings with this movers. Most of…read morethe furnitures were damaged. The agent is not answering your phon calls. Driver took my expensive paintings and wall decors and is not answering your calls. Do not work whit them