Fantastic job on bathroom flooring as well as carpet on stairway! Also, last year I had laminate…read moreflooring installed in living room and hallway. Just love the professional job you do! Highly recommend Brother's flooring! Thank you!

Recently Brothers installed hardwood floors throughout our house, as well as installed our kitchen…read morebacksplash. In both purchases we give Brothers our highest praise and rating. Their products were reasonably priced, and their service was fantastic. Mr. Grell even helped us with design features, which were spot on. The gentleman they had install our floor and backsplash was fantastic as well. He was professional and courteous of our home and time. Lastly, and very importantly, everyone at Brothers communicated with us throughout the entire project. My wife and I are looking into bedroom carpet sometime in the future, and I will definitely use Brothers Flooring again!

Morgan did an amazing job, as well as the Boss team. They did the flooring throughout our home as…read morewell as the tiling in the showers. I couldn't be more pleased with the result. We had some complicated design choices with in our home that many around here could not tackle but Boss along with our contractor worked them out, to get us the results we wanted. Being on a budget we went out and got quotes from other companies, even went as far as Rockford. No one was able to beat their prices or quality. I know we made it hard for Morgan with our vision but she helped make it seamlessly happen. She made our experience not only easy but fun. Couldn't have asked for a better sales person. If you are in need of flooring I would definitely look towards Boss. They do an incredible job, but most importantly I know they will stand behind their work.

My disabled brother-in-law has used them and they do deliver for him. They even delivered closet…read moredoors today and they were very careful to do it as early as possible so that we who are out of town could do some sightseeing for the day. Everybody who works there is just fantastic. They will do their best to help you. I really love this place.

From the owner: Frary Lumber, in Sterling IL, is the leading home improvement store and fullservice lumberyard…read moreserving Dixon, Amboy, Rock Falls, Oregon, Polo, and surrounding areas since 1920. We offer a full line of lumber, cabinets, windows, doors, vanities, flooring, paint, home decor, and much more. We can build you a house from bottom to top. Our home décor team has degrees in design to help you better. Another service we offer to our contractors is we draw blueprints for the job they may be working on. For all your home improvement needs, contact Frary Lumber in Sterling.

I was very pleased with the service I received from C-N-M Floor Restoration. We had to refinish the…read moreoak floors in a house that we had just purchased. Very professional and very reasonably priced. They were able to perform the work promptly and finished on-time. They were very efficient. The floors now look amazing!!!! I would absolutely use them again and highly recommend them.

From the owner: When your floor needs an upgrade, hire flooring experts to get the job done right. C-N-M Floor…read moreRestoration offers floor refinishing services that will cover all your flooring needs. We serve all of Northern Illinois and pay close attention to detail on every job. We'll transform your old hardwood floors into walkways that shine. Our insured team is made up of the most qualified contractors in Dixon, IL.

They responded to my inquirie within a day. Fixed everything that needed to be updated and did an…read moreexcellent job.

From the owner: Your partner for worry-free construction projects. Licensed, insured and bonded, we deliver quality…read moreworkmanship and peace of mind.

Terrible customer service with no accountability for their staff members or independent…read morecontractors. I purchased a piece of furniture from there. The run around I received from staff regarding where / how to purchase and then to coordinate delivery was absolutely ridiculous. I should have left there. They charge extra for delivery INTO a house / property. Basic delivery only covers to a driveway or garage. They hire independent contractors to handle their deliveries, those contractors are super rude to customers. The guy called me to tell me he couldn't do the delivery since he didn't have another guy with him, didn't care when I said I'd call the store, and then hung up on me. I called the store, explained the situation only to receive "so what's your question?" by their staff. I also never received any communication from the general manager, as he was emailed as well. The contractor ended up going back to Menards to pick up one of their staff members to help with this delivery. This was discussed with me around 5pm -- delivery didn't happen until almost 7:30pm; I received no update and had to call them to see when I might be able to expect the delivery. During the delivery, this contractor was literally raising his voice and screaming at me, always trying to get his two cents in. I had to ask him several times to stop yelling at me, and eventually ended up telling him that he's said enough this evening. Only reason I'm giving them a two star review is with how polite the second guy was. I never got a basic apology from any of the staff members with how I was treated from the beginning trying to purchase this piece, nor the experience I had with the independent contractor. Constant blame game between the contractor and the staff at Menards.

I used to love this store! The former employees were friendly and welcoming, but customer service…read morewent downhill lately. Might as well go to Home depot as they treat you the same. I recently was shopping in the flooring section and there is no one ever there now, I spoke to a associate in another section and they said corporate is "cleaning house" and everyone was getting fired. It does seem like it as the new manager Omar treates and talks to the employees poorly. I see he has some type of power trip and control issues when directing the staff. Such poor management...oh well I use to like the friendly feel of the store bit now it seems tense and hostile, this trickles down to the customer as i felt agitated and just wanted to get out of there instead of shop around. They must have fired cashiers too as it takes forever to check out now. I originally went for some deck paint. The new manager (red hair guy with no name tag) mixed the paint and it was way off, he had to ask the employees how to do it. Lol. What kind of manager needs to do this!!This made me sooo upset because I was there 45 minutes waiting for help and then this JA made the wrong color. To top it off, that was the last one even though it said there was 3 in stock...this new management makes us question in even coming back. What the f happened??!!??

Great! 5 Stars+. very professional expert service. Lance and company exceeded our expectations…read more Fixed our problem by thinking outside the box. very happy with the outcome. Highly recommend Lances Plumbing!

Janaury 2023: Our sink was clogging - Lance came out and charged us $500 and our sink is still…read moreclogged - he tried to fix it AGAIN but now not only is it still clogged, it makes a gurlging noise SO HE OFFICALLY MADE IT WORSE. Dont let Lance come into your house - he is refusing a refund or to continue to work on it and said he will find a resolution for us- March 2023: he is now ignoring my phone calls and won't call me back like his wife Melissa promised me - save the headache and call a different company

They were here when promised and stayed in contact with us. Very efficient and cleaned up after…read morethemselves.

1.Communication - not getting back to customers. Not…read morereplying back after I replied back to their emails with offer ...