Very deceptive pricing -- expect to pay nearly twice their quoted rate after 4 months…read more I was looking for a storage locker in late April, and saw a small space at Extra Space Storage for $129/month. When I called, they told me that was in fact the rate, BUT they could only rent it to me if they could add a $14/month "insurance" charge, even if I didn't want my stuff insured. So at the beginning, the quoted $129/month was really $143. But I decided that was okay. They asked me to pay the first 4 months in advance, and I agreed. As soon as that 4 months was over, I received the attached rate increase in the mail: My $129/month rate was raised to $209/month BEFORE I could even make my first single monthly payment. Note the code in the lower right corner: "20250424 RATEINCR" -- that is, a Rate Increase that they planned for on April 24th, 2025, the day that I signed up with them. The contract does clearly say that they can change the rates whenever they want, so this isn't illegal, but this code makes it clear that from day one they expected to quickly change the pricing that their website quoted. That $129/month quote that attracted me was, as soon as they could change it, up to $223/month -- over $1100/year more than they advertised. They understand that once you have moved your stuff in, it is a lot of work to move it back out, and they are unethically taking advantage of that. I called, and the woman I talked to explained that 4 months is when they usually raise rates. I explained (politely, but heatedly) that I thought this was an unethical business practice, and that I'd leave reviews saying so. They took my name and called back a couple of hours later to reduce my $80 rent increase to a $40 rent increase. So, if they live up to this phone call (which we will see next month), they've only increased my rent by 31%. So anyone wanting to do business with them, you should budget a significant price increase 4 months after you move in, and you'll need to make a call and threaten to move out if you don't want it to be 60+%. If you do decide that pricing is acceptable (or maybe all locker places play these kind of pricing games), also know that the app is pretty cool and opens the gates and outer doors, but that app is spotty, I believe due to bluetooth/cellphone connectivity being blocked by all the concrete and steel in the location. Also, of the 3 times we visited to load our locker, the elevator was broken one of those times, which was a LOT of stairs to climb while carrying boxes of books.

great customer service. I highly recommend renting here the women in the office were helpful and…read moreinformed

I meant to write this review a few months ago when I first acquired a wine storage locker from…read moreGVSS. I couldn't be happier with the excellent customer service they provided in finding me the best locker in my price range. Their facilities are clean and very secure. I will continue to use them for any future storage needs and recommend them to anyone seeking the same. UPDATE: I just secured a second storage locker for some household items and Joanna and her team did another great job of supplying what I need in a timely manner. Their facilities are secure, clean, well-lit, and easy to access with the elevator, convenient parking, and provided carts. I would recommend them to anyone seeking storage needs.

We have been long term renters at GVSS, and highly recommend this location. We have used their…read morewine storage, larger walk up storage and indoor storage locations, and at every point, been extremely pleased with the cleanliness, security, support of the front office staff and ease of use. I highly recommend for any local Santa Barbara storage needs.

We highly recommend Patterson storage! They were so easy to work with and super accommodating! Very…read morequick to respond and always willing to work with our changing needs! Especially recommend for those families that need summer storage while school is out for summer break!

Patterson Self Storage has been our storage landlord for several years while we lived in the Santa…read moreBarbara area. The owners and staff are very helpful and positive. The facility is immaculate. On the day we moved out the cleaning staff were tending to the grounds and even wiping down the roll up doors! I would highly recommend them to anyone in the UCSB/Goleta area.

Monica is a great representative! Customer service line is always quick to respond. Moving out…read moretomorrow but storage units look well kept and maintained. Super secure entryway as well! Will definitely be back if I need another unit.

Monica is a exceptional employee, shes very helpful and friendly. I would recommend this facility…read moreto my friends and family.

Scott was a real pleasure to work with; completely transparent with respect to rates, likely rate…read morechanges, and whatnot. He showed me a couple of units that didn't quite fit my needs. But then called a few days later when a better unit (one with a larger door opening) became available. Thanks Scott! My little unit is working out well.

These peeps are awesome. So glad I was lucky enough to grab one of their units ! Everyone here is…read morepolite, friendly, understanding, very helpful, and everything is clean (also have nice clean bathrooms on site which comes in handy if your there organizing ur unit for a few hours) . They also have big dumpsters for u to toss any unwanted stuff/trash u may b getting rid of in ur unit.

Convenient location off of Garden & 101; nice stable responsive staff. No hassels. Clean. Expensive…read morelike everything else in Santa Barbara where land costs are high. Rates are competitive with other far out storage places.

Absolutely rotten! They called me yesterday, said they had a 5x5 available. I went to get it and…read morethe guy said it has already been rented an hour after he called me! I called this morning, he says d they have a 5x5 available, I am 2 blocks down the road, said I would be there in 5 minutes. he asked what I was storing, I said my fishing equipment, and a 3d printer. he said well you realize that we do not allow you to access it daily? I said 'reply'?!?! he said the manager does not allow peopl in daily! this place is seriously the WRONG PLACE to store! Unbelieveable!!!!

Summerland Self Storage has recently changed ownership and the improvements underway have been…read moreswift and comprehensive. The new staff are extremely professional and responsive yet it still feels like dealing with local business owners rather than a big chain storage facility. The recent upgrades to the property include new roofing, paint and security enhancements. All in all, a great set of improvements have been made to what was a wonderfully convenient location in need of the loving touch of new owners. Although the rent has increased from it's older days, it is absolutely commensurate with market rates and the upgrades and service from the staff make me more than happy to keep business with them.

When you call, a real person answers the phone! Super knowledgeable support staff who were…read moreattentive to our needs. Facility is extremely clean and all their units are easy to access. They also have smaller units and wine storage at their Santa Barbara location!

Amazing, amazing company, staff, prices etc. If there was an Emmy for Customer Service. THEY'D WIN…read moreHANDS DOWN!!! I'm renting the 20.ft container. I had them deliver it to where I live. The gentleman who delivered it. And I am serious when I say gentleman. You could tell this guy you wanted it to face the North by 30° on the side of a hill, but kitty corner. And it would be done exactly as you asked in the blink of an eye. This guy is confident and he should be. Any time I leave a message. Be it a text, voicemail, or email. They get back to you promptly. Sorry for the long review. Trust me there is so much more. Check them out

I would only recommend this business to someone I absolutely hated. Dont make the mistake I made…read moreand use this place for your long term storage thinking that makes you a valuable customer. It does not. This place is poorly run by two misogynists, and they make no bones about it. I had my ground floor handy storage container moved to the top of a three story stack of containers , fragile heirlooms inside be damned. When I approached them about retrieving my unit four weeks in advance, they complained askeing for closer dates. When that date came they told me my container had been there so long that it was lost. Deadlines loomed nothing to be done. Finally it is found and I have to rearrange things and add to it, doing this by myself as a 65 year old woman. They told me they could only leave it down for 24 hours, for the convenience of other people. And each additional time they had to move it, they would charge me $60.00. I protested which they found to find to be "offensive" so they gave me 48 hours to have my container emptied and cleaned. After ten years one time , and eight years another time, when they gave me a container almost impossible to open. The people that work there are toxic , difficult and dangerously thin skinned. Every interaction is stressful and they grab money in every way possible. I found the people across the street to be a thousand times nicer, cheaper, and actually helpful instead of scary. Dont use this place, especially if you are a woman.