In the past, we were spoiled by our pet / home sitter, and we were sorely disappointed with the…read more'slim pickings' we had experienced in the Tri-Cities. We happened upon Suze & Badger Mountain Pet Care, and cautiously gave them a try. We interviewed her over the phone, and had an in-home consult shortly thereafter. Boy, were we pleasantly surprised when she came over! Not only was Suze super-professional, but she 1) treated us as valued customers from the start, and 2) she treated her business like a business - GO FIGURE! Licensed, bonded, & insured, Suze was the real deal when it came down to the brass tacks of her business. Not only did she maintain a legitimate business presence, but she also carried herself in a professional manner, and had all the documentation that you would expect from a professional. She asked the right questions, took notes, and walked the property with us, in order to cover ALL the bases, in the event of an, "Uh oh" moment. Beyond getting us to wag our tails, our dogs were instantly drawn to Suze's calmness & demeanor. Our pets - whom are family, to us - were happy and relaxed in Suze's presence, which made us feel supremely confident in her abilities to manage our home & hearth while we were away. During our absence, we would receive texts / photos periodically - and Suze never hesitated to contact us with a question / concern, whether about the property, or the dogs. We LIKE this, and if you do as well, we would encourage you to call Suze for a consult in your home. When we return home, everything is in order, and our dogs are happy. We realistically couldn't ask for more from Suze & Badger Mountain Pet Care.

Suze with Badger Mountain Pet Care has taken care of my cats multiple times while I have been away!…read more She spends a lot of time with them and they seem a lot happier in her care than they do when I leave them to their own devices. Super reliable, personable, and she always leaves me a note about how my pets did while I was gone. Highly recommend!

I've had all three of my pets enrolled in Care Club plans here, and unfortunately, my experience…read morehas been very disappointing. While the doctors have always been kind and professional, the front desk staff has consistently been rude and unhelpful. The poor customer service at the front desk is ultimately what led me to cancel my membership. I'll be taking my pets to another VCA moving forward.

Staff is very knowledgeable and kind. They get you in make your pet feel cared about.read more

I've boarded my dog 3x in the last 2 months (2 one night stays and 1 full week). The most important…read morething is that my dog seems to enjoy his stay! He's never excitedly run inside a place I've boarded him before. They've also been very helpful in testing out suites vs. regular kennel (and they offered to try out the regular kennel (cheaper option) when I originally requested the suite). The staff also remember his allergies when I check in and reconfirm what they can/cant give him without my prompting. He also refuses to eat often, and he has had no problems eating there after a little coaxing with treats the first time he stayed. I feel like they actually take some time to get to know the dogs and enjoy taking care of animals. We will always be going to bnb even if it's a 30 minute drive away.

They have my daughter's dog. My daughter passed away in November 20 23. She was 16 years old…read more That's her in the picture with her dog. We've had a pest issue going on for almost a year now we've had six different pest companies come out been told multiple different things. I'm so frustrated and fed up That I had to get my daughter's dog out of the house because I felt like she's suffering because what's going on in here I'm trying to handle everything on my own. I was hurt on a job in 21 so this is all just a lot for me to handle Kind people have stepped into help out and they've been a godsend. This is one of the places and they're gonna take really good care of her. She's the closest thing that I have left to my daughter.

We have used Queensgate many times over the last 10 years for two different dogs. Our first dog…read morewas happy to go in and happy coming out. The dog we currently have is pretty difficult to please. She doesn't like much if she isn't;t with her family. She does really well at this kennel. Brendan knows her and lets her hang out with the smaller dogs (she's medium sized). She doesn't bother anyone and they don't bother her. She is in good spirits when we pick her up. We will continue to use Queensgate as long as we have a dog.

My husband went to check out this place....It's dirty, the dogs run in dirt and a cat was thrown by…read morea worker while my husband was standing right there!!

This was our first pet boarding experience. And it was a great one! They were really good at…read morefollowing up by phone to assure we get them our vaccination records. Both for confirming our appointment, the safety of our and others pets. I may have not accomplished the task had they not called. The property is beautiful and well kept. The indoor area was very clean and welcoming. The staff is amazing and it is obvious they are there for all the right reasons. The fees were half of what we had seen advertised in our own area and as we were on vacation this was so comforting. We really appreciate your services, staff, facilities and loving care for animals. We will be back when in the area or passing by. We will and have referred you to others. Oh and I almost forgot the extra added blessing of a play date. I was ever so happy to pay the small fee of 6.00 so that Jake could go outside to play a game of fetch!

Not a fan of this place at all. I took my dog here once because it had been recommended by someone…read moreelse. 1) The kennels are TINY and the dogs don't have an indoor/outdoor access 24/7 so they will end up peeing and pooping inside if they aren't let out enough 2) The kennels ECHO like crazy which just makes it SUPER LOUD. The staff even wear hearing protection when they go in there. Can you imagine what this is doing to your dog! 3) They charge EXTRA for "play time". I didn't get a clear answer on this question, but if you don't pay for play time, does your dog even get to go outside during the day at all!? Or are they just stuck in there all the time! 4) Staff was not friendly and didn't want to answer questions 5) The owner (i assume, older guy, retired doctor) has a real "I know better then everyone" attitude. I would not want my puppy stuck in this situation. Much prefer another local kennel which has indoor/outdoor access all the time for the dogs.

I tried this place twice. I have two large dogs, one quite old. the first time they mixed up meds,…read moreso neither dog got proper meds. The second time, they got the meds right, but gave one of the super soft and fluffy dog beds I had brought to another dog in a different kennel. I had to throw it away, as I couldn't wash it. and one of my dogs came home reeking of urine. I wanted to like them. they've been in business for a long time and are fairly close to me. but I won't go back.

I have 4(!) HUGE dogs. The good folks at Campbell's have always found a way to get my dogs in and…read moretake care of them while I'm gone. I have nothing but great things to say about the staff and the facility. When the dogs come home after a "vacation" they are always exhausted from playing! Thanks Campbell's!

Love, love, love Paws to Play and staff. The staff are wonderful and my dogs love going. Under Ami,…read morethe staff make my dogs feel safe and relaxed. My one pup, little (very little) was a rescue and had lots of anxiety about new things. She literally jumps into their arms when we take her. The big dog, very big, started going to daycare as a 6 month old. She grew up at paws to play and had her share of accidents...she was a goofy pup that ran into things when she played. The staff took such good care of her and helped her grow into a well behaved, loving adult dog. Since we work at home, Paws to Play has allowed us to work and keep the doggies happy and exercised! THANK YOU!

My experience with Paws to Play has been terrible. I originally called to schedule and find out the…read morerequirements for my 1yr old lab/retriever mix to come occasionally for daycare when I am in town for work. She loves the dog park and any chance she gets to play with other dogs, so we felt daycare would be a great option for her during long work days. Paws to Play told me to schedule my dog for a fecal test and then to let them know when I did that and they would get me scheduled for the daycare introduction. I was also told often times, they are able to schedule intros "day of." The next day I submitted a sample for my dogs fecal test and then called Paws to Play back to set up an intro date. I then was told they wouldn't schedule the intro until they received my dogs results. So already, they contradicted them selves. Once I sent over her fecal test results, I called again to schedule the intro. My call was not returned, and instead I was sent an email from Ame giving me no options but one intro date and time on a Tuesday, which also happened to be over a week from the date I submitted the test results. I told her I was not able to do that date and she gave me a Friday date instead (almost 2 weeks from when I submitted the results). I agreed for that appointment and asked for them to please let me know if there were any cancellations earlier and I would try to make it work. She advised me there would not be any cancellations and she would keep me on the Friday appointment. I'm not sure how Ame could have told the future, but I agreed. A few days before our intro appointment I was schedule for a work meetingfrom 9-10am. Our intro was schedule for 9:30am. I called asking if it were possible to adjust our appointment to 10am, and specifically asked for a call back. Again, I was not called back and received another email from Ame stating that was not possible and that they would just need to cancel the appointment all together. I responded saying I would arrange for a family member to bring my dog at 9:30 and I would be picking her up after. The day of the intro came and my mother took my dog to the appointment. My dog is afraid of the vet after her spay surgeries, and upon arriving at the daycare she obviously assumed she was going to the "vet." She slipped out of her leash and ran to the car. Paws to Play then informed my mother they would not be able to take my dog for an intro because she "had too much anxiety." My mother informed them that once my dog went inside and realized she was at daycare with other dogs, and this was not the vet, she would be perfectly okay. Paws to Play again said no and continued by telling my mother how anxious my dog was and how it would take "45 minutes to calm her down" should she be allowed to come inside. They stated I would need to schedule some "meet and greets" which would include my dog sitting in the lobby for 10 mins multiple times while someone comes out and pets her and gives her treats. They told my mother they would give me a call. Later that day I again did NOT receive a call, and instead Ame emailed me to tell me they had issues with my dog, she was "under too much stress," and I would need to schedule the meet and greets. I declined. Overall, every single interaction I have had with Paws to Play was ridiculous. It's also extremely unprofessional that I couldn't even get a call back any of the times I reached out a left a message, and instead they chose to email me, despite specifically asking for call backs. What poor business etiquette. You would think individuals who work with dogs daily would be skilled enough to recognize dogs have fears just as humans do, and would allow for a dog to come into their appointment for the opportunity to see daycare is not the vet. And lastly, please don't tell people scheduling is likely to happen "same day" if you are going to schedule them weeks out, and then be so readily willing to cancel their appointment all together when they request a time adjustment.

I'm so glad we found Rick and his facility! After being turned away by other kennels due to breed -…read moreI was so relieved to talk to Rick and his long and wonderful experience with all kinds of dogs! He gladly accepted our pit bull and him and his wife took amazing care of her! Prices are very reasonable! 10/10 we will be using him for all of our boarding needs!! And they offer doggy daycare!!

Forgot to finish this review a year or so ago. My dog came back extremely stinky and when we got…read morehome he ate so much food. I hope they've improved.

Very good experience everyone is friendly courteous. I felt very comfortable bringing in my four…read moremonth old Yorkshire terrier and they are now my veterinarian. Highly recommend them.

I kenneled my dog there for less than 24 hours and was charged 170 dollars. The receptionist was…read moreextremely rude when I questioned why I was being charged for 2 full days. I will not be kenneling my animals there again and would recommend you do not either. I would give zero stars if it were an option

My dog always looks beautiful after Mariah grooms her. She is a "senior" dog and she is very gentle…read morewith her. And the stress of the car ride is eliminated! Thank you Mariah!

first time grooming for my dog who has two years old she had some mats on her butt all this was…read morediscussed what we're going to do for her They came to the house, said was not very gentle upon taking her on the bus. I was worried about that however I've never had my dog groomed before so I wasn't sure if that was normal and she might've just been anxious about the bus that should've never been on. Long story short I would love to add pictures to this review. She was only have shaved. She looked like she had a lions mane on her back. She also had one leg left on shaved or cut. The whole leg her feet were bleeding. It was recommended that I let them come and fix the horrible job that Sid had done. I absolutely no one I would ever have my dog ever again SYDNE HE IS ON THEIR LIST OF GROOMER ! When the new groomer came to fix the atrocity that said had done to my dog, I was very reluctant however, my family members were telling them to fix their mistake because I also paid $130. I really wish I could post pictures ! Never in my life whatever recommend this company ever. I would also like to call the Better Business Bureau on the groomer that's name is SID !! 0-0 stars PS THE GROOMER THAT CAME TO FIX THE JOB ALSO DID NOT UNDERSTAND HOW HE GOT IN BETWEEN HER TOES LIKE THAT I TOLD HER THEY WERE BLEEDING MAYBE THAT THAT'S HOW HE DID IT I paid $130 for this haircut. I paid $130 so very upset that I could not get any appropriate words the $130 so he would leave and then called the company Left a message and they called back within five minutes. They said it was a misunderstanding that's so wrong but they did come and fix the dog.