In the past, we were spoiled by our pet / home sitter, and we were sorely disappointed with the…read more'slim pickings' we had experienced in the Tri-Cities. We happened upon Suze & Badger Mountain Pet Care, and cautiously gave them a try. We interviewed her over the phone, and had an in-home consult shortly thereafter. Boy, were we pleasantly surprised when she came over! Not only was Suze super-professional, but she 1) treated us as valued customers from the start, and 2) she treated her business like a business - GO FIGURE! Licensed, bonded, & insured, Suze was the real deal when it came down to the brass tacks of her business. Not only did she maintain a legitimate business presence, but she also carried herself in a professional manner, and had all the documentation that you would expect from a professional. She asked the right questions, took notes, and walked the property with us, in order to cover ALL the bases, in the event of an, "Uh oh" moment. Beyond getting us to wag our tails, our dogs were instantly drawn to Suze's calmness & demeanor. Our pets - whom are family, to us - were happy and relaxed in Suze's presence, which made us feel supremely confident in her abilities to manage our home & hearth while we were away. During our absence, we would receive texts / photos periodically - and Suze never hesitated to contact us with a question / concern, whether about the property, or the dogs. We LIKE this, and if you do as well, we would encourage you to call Suze for a consult in your home. When we return home, everything is in order, and our dogs are happy. We realistically couldn't ask for more from Suze & Badger Mountain Pet Care.

Suze with Badger Mountain Pet Care has taken care of my cats multiple times while I have been away!…read more She spends a lot of time with them and they seem a lot happier in her care than they do when I leave them to their own devices. Super reliable, personable, and she always leaves me a note about how my pets did while I was gone. Highly recommend!

We have used Queensgate many times over the last 10 years for two different dogs. Our first dog…read morewas happy to go in and happy coming out. The dog we currently have is pretty difficult to please. She doesn't like much if she isn't;t with her family. She does really well at this kennel. Brendan knows her and lets her hang out with the smaller dogs (she's medium sized). She doesn't bother anyone and they don't bother her. She is in good spirits when we pick her up. We will continue to use Queensgate as long as we have a dog.

My husband went to check out this place....It's dirty, the dogs run in dirt and a cat was thrown by…read morea worker while my husband was standing right there!!

They have my daughter's dog. My daughter passed away in November 20 23. She was 16 years old…read more That's her in the picture with her dog. We've had a pest issue going on for almost a year now we've had six different pest companies come out been told multiple different things. I'm so frustrated and fed up That I had to get my daughter's dog out of the house because I felt like she's suffering because what's going on in here I'm trying to handle everything on my own. I was hurt on a job in 21 so this is all just a lot for me to handle Kind people have stepped into help out and they've been a godsend. This is one of the places and they're gonna take really good care of her. She's the closest thing that I have left to my daughter.

I've boarded my dog 3x in the last 2 months (2 one night stays and 1 full week). The most important…read morething is that my dog seems to enjoy his stay! He's never excitedly run inside a place I've boarded him before. They've also been very helpful in testing out suites vs. regular kennel (and they offered to try out the regular kennel (cheaper option) when I originally requested the suite). The staff also remember his allergies when I check in and reconfirm what they can/cant give him without my prompting. He also refuses to eat often, and he has had no problems eating there after a little coaxing with treats the first time he stayed. I feel like they actually take some time to get to know the dogs and enjoy taking care of animals. We will always be going to bnb even if it's a 30 minute drive away.

This was our first pet boarding experience. And it was a great one! They were really good at…read morefollowing up by phone to assure we get them our vaccination records. Both for confirming our appointment, the safety of our and others pets. I may have not accomplished the task had they not called. The property is beautiful and well kept. The indoor area was very clean and welcoming. The staff is amazing and it is obvious they are there for all the right reasons. The fees were half of what we had seen advertised in our own area and as we were on vacation this was so comforting. We really appreciate your services, staff, facilities and loving care for animals. We will be back when in the area or passing by. We will and have referred you to others. Oh and I almost forgot the extra added blessing of a play date. I was ever so happy to pay the small fee of 6.00 so that Jake could go outside to play a game of fetch!

Not a fan of this place at all. I took my dog here once because it had been recommended by someone…read moreelse. 1) The kennels are TINY and the dogs don't have an indoor/outdoor access 24/7 so they will end up peeing and pooping inside if they aren't let out enough 2) The kennels ECHO like crazy which just makes it SUPER LOUD. The staff even wear hearing protection when they go in there. Can you imagine what this is doing to your dog! 3) They charge EXTRA for "play time". I didn't get a clear answer on this question, but if you don't pay for play time, does your dog even get to go outside during the day at all!? Or are they just stuck in there all the time! 4) Staff was not friendly and didn't want to answer questions 5) The owner (i assume, older guy, retired doctor) has a real "I know better then everyone" attitude. I would not want my puppy stuck in this situation. Much prefer another local kennel which has indoor/outdoor access all the time for the dogs.

Amazing kennels. My dog enjoyed her stay! They are also fast on replying back when you have…read morequestions while away about your pet...pick up day was smooth and my dog smelled like shit!

I tried this place twice. I have two large dogs, one quite old. the first time they mixed up meds,…read moreso neither dog got proper meds. The second time, they got the meds right, but gave one of the super soft and fluffy dog beds I had brought to another dog in a different kennel. I had to throw it away, as I couldn't wash it. and one of my dogs came home reeking of urine. I wanted to like them. they've been in business for a long time and are fairly close to me. but I won't go back.

Love, love, love Paws to Play and staff. The staff are wonderful and my dogs love going. Under Ami,…read morethe staff make my dogs feel safe and relaxed. My one pup, little (very little) was a rescue and had lots of anxiety about new things. She literally jumps into their arms when we take her. The big dog, very big, started going to daycare as a 6 month old. She grew up at paws to play and had her share of accidents...she was a goofy pup that ran into things when she played. The staff took such good care of her and helped her grow into a well behaved, loving adult dog. Since we work at home, Paws to Play has allowed us to work and keep the doggies happy and exercised! THANK YOU!

My experience with Paws to Play has been terrible. I originally called to schedule and find out the…read morerequirements for my 1yr old lab/retriever mix to come occasionally for daycare when I am in town for work. She loves the dog park and any chance she gets to play with other dogs, so we felt daycare would be a great option for her during long work days. Paws to Play told me to schedule my dog for a fecal test and then to let them know when I did that and they would get me scheduled for the daycare introduction. I was also told often times, they are able to schedule intros "day of." The next day I submitted a sample for my dogs fecal test and then called Paws to Play back to set up an intro date. I then was told they wouldn't schedule the intro until they received my dogs results. So already, they contradicted them selves. Once I sent over her fecal test results, I called again to schedule the intro. My call was not returned, and instead I was sent an email from Ame giving me no options but one intro date and time on a Tuesday, which also happened to be over a week from the date I submitted the test results. I told her I was not able to do that date and she gave me a Friday date instead (almost 2 weeks from when I submitted the results). I agreed for that appointment and asked for them to please let me know if there were any cancellations earlier and I would try to make it work. She advised me there would not be any cancellations and she would keep me on the Friday appointment. I'm not sure how Ame could have told the future, but I agreed. A few days before our intro appointment I was schedule for a work meetingfrom 9-10am. Our intro was schedule for 9:30am. I called asking if it were possible to adjust our appointment to 10am, and specifically asked for a call back. Again, I was not called back and received another email from Ame stating that was not possible and that they would just need to cancel the appointment all together. I responded saying I would arrange for a family member to bring my dog at 9:30 and I would be picking her up after. The day of the intro came and my mother took my dog to the appointment. My dog is afraid of the vet after her spay surgeries, and upon arriving at the daycare she obviously assumed she was going to the "vet." She slipped out of her leash and ran to the car. Paws to Play then informed my mother they would not be able to take my dog for an intro because she "had too much anxiety." My mother informed them that once my dog went inside and realized she was at daycare with other dogs, and this was not the vet, she would be perfectly okay. Paws to Play again said no and continued by telling my mother how anxious my dog was and how it would take "45 minutes to calm her down" should she be allowed to come inside. They stated I would need to schedule some "meet and greets" which would include my dog sitting in the lobby for 10 mins multiple times while someone comes out and pets her and gives her treats. They told my mother they would give me a call. Later that day I again did NOT receive a call, and instead Ame emailed me to tell me they had issues with my dog, she was "under too much stress," and I would need to schedule the meet and greets. I declined. Overall, every single interaction I have had with Paws to Play was ridiculous. It's also extremely unprofessional that I couldn't even get a call back any of the times I reached out a left a message, and instead they chose to email me, despite specifically asking for call backs. What poor business etiquette. You would think individuals who work with dogs daily would be skilled enough to recognize dogs have fears just as humans do, and would allow for a dog to come into their appointment for the opportunity to see daycare is not the vet. And lastly, please don't tell people scheduling is likely to happen "same day" if you are going to schedule them weeks out, and then be so readily willing to cancel their appointment all together when they request a time adjustment.

I'm so glad we found Ruff INN It! We had plans to be in the tri-cities area and on one day, we…read morewere scheduled to go on a tour that did not allow dogs, so needed to find a dog sitter/boarding in the area and found glowing reviews of Ruff INN It. To schedule an appointment with Ruff INN It, you must first make an account online, which is easy to do. This account allows you to upload your dog's vaccination records and also select a date and time for when your dog needs boarding. Soon after I created this and made a request of our preferred date, an employee called me to confirm the date and asked that since we were new clients, to schedule a meet and greet, which is their policy as they want to ensure that all dogs here are well-behaved and aren't socially aggressive with others. As soon as we came into town, we visited Ruff INN It for our meet and greet where the owner took our dog to the back area to introduce her to the other dogs and see how she reacted. He then invited us to come to the back of the area and see the facility. The facility is split into three different dog groups, depending on size and activity level. Our little dog was grouped with the other small dogs. For all the areas, there's an indoor area where they can sleep in one of the many beds and get water and they all have access to the fenced backyard area with artificial turf where they can play with the toys and balls, run around and go to the bathroom. Tons of space for the babies to play in! We dropped our little girl off at her scheduled appointment and the staff let us know that they would take photos of the dogs and post it on their Facebook for owners to see. When we came to pick her up, the staff let us know how much fun she had with other dogs, playing around. The owners of Ruff INN It are the sweetest people, too. I can't say enough positive words about Ruff INN It! If you're looking for dog boarding in the tri-cities area, this is definitely the spot to go to. Thank you, Ruff INN It!

I had a very disappointing experience during an interview with this company. While on my way to the…read moreinterview, a friend I was traveling with suffered a serious accident that required an ambulance. I stayed with him to ensure he received help, which caused me to arrive approximately 10 minutes late. I explained the circumstances upon arriving, but the response I received was cold and mocking. I was told, "I'm not very impressed, you're dismissed." The interviewer didn't even ask whether my friend was okay. I understand the importance of punctuality and respect an employer's right to choose their preferred candidate. However, I believe professionalism and basic human compassion should go both ways. I was disappointed by the lack of understanding and the way I was spoken to during an already stressful situation. Based on this interaction, I left with a negative impression of the company's approach to treating prospective employees. I hope future applicants are treated with greater courtesy and consideration.

I have taken my dogs to this VCA location for several years. They have always been kind and…read morecompassionate. I love the Vet and all of the staff. I have one very nervous dog and they are understanding and patient with her. They are expensive, but so are most of the Vets in this area, unfortunately. I do recommend this place.

I've had all three of my pets enrolled in Care Club plans here, and unfortunately, my experience…read morehas been very disappointing. While the doctors have always been kind and professional, the front desk staff has consistently been rude and unhelpful. The poor customer service at the front desk is ultimately what led me to cancel my membership. I'll be taking my pets to another VCA moving forward.

This is the first time I boarded our dog and he is 7 years old. Hailey and Mylie took excellent…read morecare of him. They fed and medicated him on his schedule and sent me pictures of his activities. I was really nervous about leaving him but he did great thanks to their loving care.

Took really good care of both my dogs. Sent me videos and pictures without asking. My dogs get…read moreexcited when we pull in so I know they are in good hands.