I have never met anyone so intuitive with my dog! She's a weird one. Lola is an 8 yr old GSD I…read moreadopted her a while back and she's settled in nicely but really really hate baths! She knows what's coming when the van pulls up and she goes crazy trying to get away. She calmed her right down and got her in the van. In an hour I had nice clean pup!

Tried to make an appointment but they want to ask all their questions via email instead of calling…read moreme liked I asked. Could have been a two minute call turns into hours of emails back and forth. I suggest if someone asks for a phone call, get brave and call them back.

Ashley is simply Amazing! My late German Shepard was not a fan of other dogs but she was always…read moreable to find a slot so he could still get groomed! And she was very understanding and accommodating as his condition deteriorated. Now that we have a happy hyper young dog she's done just as well with him! I will always recommend this place!

I'm not generally picky about how my dog looks, but my giant Yorkie has a cotton coat and…read morefast-growing nails, so I need a groomer that can keep her trimmed. That means a groomer she feels comfortable around, who I can afford, near my home, with good communication. Doggone Gorgeous checks all the boxes and then some! Their super-convenient location is small, but always clean, organized, and a calm environment. The groomers are talented not just with bathing and clipping, but with efficiency that doesn't sacrifice personal touch. The way they've handled my dog's grooms this far, they have a customer for life.

i highly recommend pup town. the groomers are patient and loving toward your pets. i was a…read morecustomer for 7 years and my 2 poodle mix dogs always looked greatafter the groom. for me a good groom is important but more important is how my pet is treated and at pup town they are the best. they even found my 2 yr old a wonderful new home when ihad to move and couldn't take gizmo with me. tammy o

I'm a very protective mommy for my little 7lb Marky named Baxter. I rescued him from a terrible…read morehome so I am very hesitant. I've had a heck of a time finding someone I trust to groom him. I'm new to the area and found Shawna at PupTown and am incredibly happy. This is my second visit here and will be coming back and back again. Baxter loves Shawna and so do I! Thank you Shawna for making us feel welcome and safe.

My mom has been going to Katie for two years now and I had my puppies first experience go extremely…read morewell, for a full groom and she did great Katie said. My puppy was so happy and seemed to enjoy her groom. Pictures don't do justice but I will post some down below. Katie truly cares for the dogs and is very knowledgeable in her work. We will definitely be regulars as long as we can get squeezed in. Lol ;) Katie exceptional at what she does so there is only occasional gaps, contact her soon before she is booked up!

Katie did an amazing job with Franky! She was very friendly and you could tell she really cares for…read morethe pups. She even cleaned Frankys ears and brushed his teeth! Her pricing is reasonable and she was great at communicating. She even got us in early! Highly recommend!

The Ma'am who helped us or running the business was super sweet, straight to the point, and very…read morecommunicative!! My babies came back happy and ready to play!

Kano's came to groom our cat Remus this morning, who had several mats on his chest and his hair was…read morejust SO long and out of control. She did SO good with our boy and he looks so handsome. He already looks more comfortable and happy in his "skin"

I have been bringing my Yorkie here since she came to me almost 6 years ago. She is happy to go…read morethere which tells me they treat her well. They do a great job and always follow my requests. I won't take her anywhere else.

I am hesistant to post this review as in the past, we were clients of The Barking Lot (with Matt at…read morethe helm) and loved it. But today I had a very bad experience with their current staff and policies. I dropped my pup off at 7:15 a.m. this morning (drop off is 7 - 8). I stopped in to pick her up at 12:15ish (pick up is before 1:00 p.m.). I wasn't really sure what "before 1:00" meant but figured if I dropped my pup off at 7:15 surely that was enough time to get her done. I was greeted by a very annoyed and unapologetic staff whose only response was "well... ugh!". I left and returned a minute later to catch them talking crap about me! My only crime was to try to be prompt and pick up my pup "before 1:00" (whatever that means). One of our last freedoms in this country is to decide where we spend our money - for me, it won't be at the Barking Lot.

The people are very nice and they take excellent care of my two pugs. Always satisfied.read more

I came here a few weeks ago and I'm totally new to Richland so had to find a new dog groomer and I…read moretook both my dogs (golden retriever and Shih Tzu). My Shih Tzu came out looking amazing and the employees were super nice and friendly. However, my golden retriever was in just for a trim and wash. He looked great but they completely cut off his neck feathers which usually you don't because it can cause coat damage. He started excessively shedding and itching himself around the face and neck and we had a new groomer today look at him and she immediately said he had bad coat damage. Both my dogs were itching so much for a week or two but no fleas just coat damage and will not be returning.

I've been taking my dogs to Meredith for years. She does a FANTASTIC job! She goes above and beyond…read moreto ensure you're satisfied and is happy to accommodate any requests you may make. She's great about answering the phone or calling you back when you leave a message to schedule. Excellent response time. She's gentle with my (fur) babies and I couldn't be more pleased. They come home looking and smelling great!!! Love her! Would recommend her to anyone and everyone.

I have been taking my dog here for years.Chelsea does a fantastic job grooming my dog and is…read moreextremely friendly.She also is very reasonable with her prices.I highly recommend taking your dogs here to be groomed.

Carol is rude, condescending and very inappropriate. We will not be taking our dog to someone with…read moreso little scruples. She stated that she is a required reporter of aggressive dogs that are in her care and that she will call animal control and have an aggressive dog removed without so much a word to the owner the dog. Shopper beware this is not a good person. She said it's the LAW that she has to do the reporting to animal control. No such law exists.

I brought my Australian Sheppard (mix) in today for a grooming. He was shedding so much and just…read moreyuck from the weather. They were so sweet from the moment we walked in to 3 hours later when my pup was done. He is so soft and looks so handsome! They paid special attention to details and she treated him like he was her grand puppy. We will be back. Also, this place was recommended to me by 2 other people, who said they are great, even with more challenging dogs. That is how I found this place.

Be careful. We took our pup for a pre visit. A new rescue to us. They turned him out into an area…read moreof dogs and he got into it with another dog. No idea why he wasn't on a leash for this. Since they took him from us we had no idea. The crotchety owners threw him in a kennel and punished him. They called my girlfriend to come get him and drilled her down about it all. The old dingbat lady even asked if our dog had coyote in him. Strange place. Go elsewhere

I'm so glad we found Ruff INN It! We had plans to be in the tri-cities area and on one day, we…read morewere scheduled to go on a tour that did not allow dogs, so needed to find a dog sitter/boarding in the area and found glowing reviews of Ruff INN It. To schedule an appointment with Ruff INN It, you must first make an account online, which is easy to do. This account allows you to upload your dog's vaccination records and also select a date and time for when your dog needs boarding. Soon after I created this and made a request of our preferred date, an employee called me to confirm the date and asked that since we were new clients, to schedule a meet and greet, which is their policy as they want to ensure that all dogs here are well-behaved and aren't socially aggressive with others. As soon as we came into town, we visited Ruff INN It for our meet and greet where the owner took our dog to the back area to introduce her to the other dogs and see how she reacted. He then invited us to come to the back of the area and see the facility. The facility is split into three different dog groups, depending on size and activity level. Our little dog was grouped with the other small dogs. For all the areas, there's an indoor area where they can sleep in one of the many beds and get water and they all have access to the fenced backyard area with artificial turf where they can play with the toys and balls, run around and go to the bathroom. Tons of space for the babies to play in! We dropped our little girl off at her scheduled appointment and the staff let us know that they would take photos of the dogs and post it on their Facebook for owners to see. When we came to pick her up, the staff let us know how much fun she had with other dogs, playing around. The owners of Ruff INN It are the sweetest people, too. I can't say enough positive words about Ruff INN It! If you're looking for dog boarding in the tri-cities area, this is definitely the spot to go to. Thank you, Ruff INN It!