This was my first time in using this shop, which was recommended via word of mouth…read more I came in to have my car's entertainment screen replaced. My overall experience was great! I like how I was kept informed of how the work was being done. I was brought into the shop to see an issue from previous work as well. The owner also went above and beyond with this screen replacement, and I feel he was very honest with the work he performed. I will definitely come back to Action Auto Sound & Security for work I need done with two other vehicles. Thanks guys!

In today's environment it is challenging to find an area specialist who offers a quality service,…read morehas availability, all at a reasonable/great price. Shaun, with 30 years experience, is clearly one of a kind at the top of his field. He installed a (just released) VIOFO 329s 2 channel dashcam in my 2026 Honda HRV in lighten speed. Cannot say enough about his professionalism, customer service .... And most importantly the end result

I am giving Car Toyz a 5 star review, based on communication and quality of installation…read more I had purchased my own equipment for a truck stereo, speaker replacement, with an amplifier. I bought my own equipment and wiring, so I was just looking for installation only. There are not a lot of these places around anymore, so I decided to take a chance at this place. I communicated with Chris, directly through Yelp messaging. He responded promptly with prices and availability. We were able to set up an appointment on a Friday and we were off and running. The install was fairly uneventful. It took about 4 hours total (4 speakers, amplifier), which I thought was fine. The technician did a great job on the install. It came out super clean. The only thing I was would have happened, considered the price I paid for labor only, was more of an explanation of how to adjust the amplifier and crossover. I am fairly electronics literate, so I was able to do much of that on my own. That was my only negative. The rest was positive. Overall, the experience was good. I would use them again for my car stereo installation needs.

Do not recommend this company. Charged me $80 to put in a 15 amp fuse. Which took them about 2…read moreminutes to install. Feal like I was ripped off.

Amir did a great job installing a back up camera on my 4Runner. Did the job quickly and explained…read moreeverything beforehand. Highly recommend his shop and his work.

Made a 3pm appointment, waited over 30 min and called the owner but didn't answer. I used another…read morephone still no answer however, he called back on the other number only to inform me that he hurt his leg the day before and couldn't work on my car. He could have sent me a text the day before or earlier on the day of the appointment to save me from driving 30 min to his shop.

I called today inquiring about having remote start installed on my 2015 Toyota Highlander. I was…read moreimmediately greeted by Robbie on the other end of the line. He actually does the remote installs for the majority of the Toyota dealerships in Richmond. Not only was the total price (parts + labor) 60% cheaper than the dealership, he was able to install it in my work parking lot and was able to work me into his schedule the same day (within the hour of me calling!). The remote start system works with my current factory Toyota key fob, which was my main concern about going aftermarket; I didn't want an extra fob to have to carry around. Robbie was incredibly friendly and informative about my new remote start system. I'll definitely be recommending Automotive Accessories Unlimited to everyone I know for remote start installs!

I have used Extreme Audio twice in the past several months and both times they have not only met…read morebut exceeded my expectations. They are knowledgeable, friendly and efficient. I have had my limousine tint removed and replaced with state-legal tint that was done flawlessly. Most recently, I had my car audio updated to an Apple CarPlay-capable system the can leverage my OEM Bose stereo amplifier and speakers. The professionalism and attention to detail is top notch. The finished product looks like factory, and there are no issues with functionality or performance. I will gladly use them again

After purchasing a 2018 Chevrolet Traverse I learned the shark fin antenna was bad due to there was…read moreno reception of satellite radio. I purchased a GM shark fin antenna through GM. I picked up the antenna at Hendricks Chevrolet. While there I inquired what would it cost to have it installed. I was informed it was a 3 hour job at their labor rate, somewhere between $400.00 to $500.00. I then contacted Strosnider Chevrolet. I was told it was a 2 hour job at their labor rate. A friend of mine that owns two import car dealerships suggested I contact Extreme Audio. I called Extreme Audio inquiring if they would install the antenna. If so, how much would it be. I was told they could install it and it would take no more than an hour. I set up the appointment. The work was done quickly. When I went to pick up my vehicle I was told the bill was $66 and some change. I first looked at him like he had four heads. He then said I can charge you more but it took less than an hour, and that is how we do things. We don't over charge. I highly recommend Extreme Audio for your vehicle audio needs. They are straight forward honest people. I won't hesitate to return in the future.

Recently had my driver and front passenger winds tinted. Great experience....great work, efficient…read moreand at a great price. Definitely recommend these folks.

Stopped in with a service request. They went out of their way to assist me. Would recommend and…read morereturn!

Not what they used to be... I really enjoyed purchasing my sound system for my last vehicle through…read morecrutchfield.com. Now it's terrible. They used to guarantee the lowest prices. Found out I paid about 33% more for the speakers than SonicElectonix had them listed for. When I spoke to them about a price match I was told the do price match... but with a big caveat, the only price match if the manufacturer lowered the advertised price. This isn't really a price match. In order to stay in good graces as a dealer they can't sell for more than MAP or manufacturers advertised price. So first downside: no longer the best prices and they are unwilling to match or compete with better pricing. Second issue, I was told my package would arrive by a certain date so I can schedule my install. It was delayed. Asked for some help since I lost the shop deposit and my install spot... Nothing. Second downside to Crutchfield: no customer service Third issue: the forgot the speaker harnesses to use my factory wiring. Cool. One benefit Crutchfield always touts is they hook you up with everything you need... unless you want to plug in your speakers without splicing into overpriced factory wiring harnesses. And here is the final straw: I was delivered used, damaged products and an incomplete order. The amplifier was clearly used, not like open box, but used. The outer box says BEST BUY EXCLUSIVE on it. I checked the date and it's from late 2020 so about 5 years old. The speaker terminals were already stripped out and had burn mounts on the power terminal. This was clearly a used unit that somebody pulled out of their car. The amp smells like cigarettes and is missing the cover. Well... now I'm waiting for the rest of the parts and an amplifier that didn't spend the last half decade under the seat of somebody's Marlboro Mobile. I already had to push out the install date twice and lose two deposits to hold the spot. So they don't even sell quality equipment anymore. Lastly, they sent the wrong speakers. I ordered 6.5" and the sent the 5.25" version. That's an honest mistake but on top of everything they're making me wait while they investigate. So the only usable thing I received are the adapters for the speaker opening. Now I am stuck with gear I can't install or use while they investigate. I was told they should be done in the next couple days and the we can go from there?!?! We can go from there?!?! They sent the wrong stuff and I'm stuck with it until they decide I can send it back or they'll refund it. It's clear that the customer is the LAST on the priority list for these people. Hopefully they get back to me in the next few days so I don't have to start a charge back process. I highly suggest going with another company that values their customers and aren't just skating by because they've been in the industry for so long.

CRUTCHFIELD LIFETIME SUPPORT IS A LIE!…read more Crutchfield promised me "lifetime support" when they told me to buy a $2000 lemon and - three years later after warranty repairs did nothing and me spending countless hours on the phone and in chat and spending a small fortune hiring local AV techs did nothing - now they are telling me "no we won't help you, buy a new one or go away". The specifics: at Crutchfield's recommendation, I purchased a Yamaha RX-A4A in June 2024. I immediately had problems with it shutting off - many calls and chats with tech support. Returned to Yamaha in 2025, they did not fix it. Now 2026 Crutchfield refuses to help me in any way! Just an FYI: I have two degrees in electrical engineering from MIT so I'm really not an idiot user. Not only is the Yamaha garbage, what really makes me angry is that Crutchfield PROMISED ME LIFETIME TECH SUPPORT AND NOW THEY ARE ABANDONING ME!

The guys at Explicit Auto Sound & Aubin Designs did a fantastic job on a CarPlay unit install on an…read moreolder roadster. They were communicative, able to fit me in same-day, and completed the install quickly and cleanly. They didn't work to upsell or recommend a suite of extra services I didn't need, but did offer helpful advice about my new unit and options for upgrades on my other vehicles. Definitely recommend these guys vs. big box corporate chain installers.

They said they would work magic and absolutely delivered the best audio quality setup I could have…read morehoped for. After going to a different business and being told it was 3000 dollars just for one item, these guys at Explicit hooked me up with everything I needed for less than that and did it perfectly.

BROKE SCREEN IN VEHICLE. This place now offers audio installations. Not sure how new that is but if…read moreyou go there in person they have signs everywhere. They broke the display screen while trying to install a new system for me and then said that's how it came in. It's not even that they broke it that makes me upset. They didn't own up to it. They said they'd have the manager call me and then just never contacted me. I'll get the screen fixed but like I said that's not what infuriates me. It's their customer service. How are you going to tell me how I took in my car in? I clearly took it in for an install and left with no install, $200 in the hole and a broken screen. Ridiculous.

This might actually be my first review done. Definitely not worth the $199 detail. Did not touch my…read moretrunk at all, not even a quick vacuum of small leave debris. Still salt and such under driver foot mat. Didn't clean top edge of windows where go into frame of door. Etc.. Main reason I had car detailed here was because shop next door repaired my shattered window, also there's still glass in the seat. Not worth the value.

I got a remote start on my 2012 Honda Civic and I love it! The Staff ( I forgot his name) was very…read morepolite and helpful. He did a great job at explaining and showing me how it worked. I liked that I could use my existing key and not just the fob I was given. Service was fast, friendly and a good value for the price I paid. I highly recommend!

I sincerely hope that anybody who decides to take their car to this shop does not have the…read moreexperience I did. They canceled my appointment at the last minute, rescheduled it. I was going on vacation and needed the car three days later. It was not done--in fact I don't think they started the work until two days after drop off. I told them that I would be out of town until Monday. I received a call on Saturday that I needed to pick the car up. It's a convertible --and when I arrived, it had been sitting out in the parking lot all day with the top off. I figured out why! The top no longer worked. Neither did the driver's side window. I did not figure these things out until I drove the car home. But that was only after dealing with the fact that the mechanic drove my car up on the sidewalk tearing my bumper skirt up. After listening to it crunch as I slowly backed it off, the three guys in the shop proceeded to harass me--telling me they'd just fix it, then telling me my car was a piece of junk. They did nothing! I had to call my insurance. I should have called the police. It took the shop owner over five days to call me. I have yet to be contacted by their insurance. After I took it back in for them to fix the windows and top, they said they couldn't do anything. I could take it to a dealer and pay to get it fixed and they'd cover it if they thought it was due to something they did. So avoid getting a lawyer--and just skip this shop! ****(added 7/29) I'll reply to Andy's response since I can't add to his comment. I'm sure this comment is NOT for me since he didn't contact ME about this. He doesn't really care if my car is repaired or works. He just wants a great review. I don't blame him. But maybe he should train his managers to deal with things when their mechanic wrecks customer's cars. As far as you the customer? I've learned some things. I would just be very careful dealing with car shops. Document everything when you drop it off--mileage, condition. Just like a rental. Andy makes it sound like I'm some kind of crazy woman. Well that's how his managers made me feel too when I complained that my car was up on the damn sidewalk. I should have called the police since I didn't have a witness there to see the condition of the car. I was alone-- and they knew it. Their insurance company sent me a check for $2000 even though the estimate to get the bumper that fits my car is well over $3000. And my top? Mercedes really doesn't know if it's the pump. They don't know. So it worked when I dropped it off. When I picked up my car, the bumper was wrecked, the top didn't work and the driver's side window didn't work. Nothing was said to me that they wouldn't touch the top before I picked it up. Ever. And yes, it did sit outside all day since 10:00 am with the top down. So it's all sketchy. I am now stuck with a car that I can't sell. I'm $1000 short to repair the bumper. So thank you Andy for your reply here on Yelp. As with other "no phone calls," I appreciate the NO follow up to see that I was taken care of. Go away. I know. Go away. I'm sure my convertible will sell right away with that wonderful $700 radio re-wire your shop did!