Found Axis through Yelp and per the reviews they were spot on. The owner was extremely responsive…read moreand I never had to follow up. He showed up on time and as promised per his email. He submitted my back flow testing papers and confirmed via email. He didn't charge for travel time (which other businesses did which I thought was odd). This guy seemed honest and very fair prices. Highly recommend.

Highly recommend! Efficient, fast and reliable!! Glad we chose Axis for our backs flow testing!read more

VERIFIED THE BEST! The City of Mercer Island sent notice that we needed a backflow test. The notice…read moreincluded a list or 40 companies that were approved by the city. I loaded all 40 of them into my Claude AI program and asked the AI to tell me which one was the best. Which one had the highest ratings and had no bad feedback. It came back stating that 5 Star Backflow was the BEST of the 40 approved companies! I then called Josh, the owner of 5 Star Backflow, and he and his team worked around the clock to help me because I was up against a deadline. His communication with us was spectacular and thanks to him our water did not get cut off. We even had a complication with the backflow valve being broken, but he got it taken care of and he went way above and beyond to help us. I wish I could give him a 100 stars, because he is the real deal and he deserves a great review. If you need a backflow company, 5 Star Backflow is the absolute best! Thank you Josh!

I've been using 5 Star Backflow Services for my required city backflow inspections for years now…read moreand I've always been happy with the service, so it's probably time for a review. Once they had me in their system, they started contacting me in advance to schedule the test each year, which I really appreciate since the city notice doesn't usually give a lot of turnaround time. This year the city surprised me by sending the notice a month early, and I was on vacation when the notice came. This left me with just over a week before it was due. I contacted 5 Star Backflow Services and they were able to do the test just a couple days later. After the test they always send the report directly to the city within 24 hours. I have been very pleased with the service. Thank you!

Good service, professional We have used her services for…read moreall our jobs that require backflow testing. She is always responsive and professional. Thank you

Great service and they were able to fit me in within a week. I am very pleased. I will be…read moreutilizing Batgirl each year for my required backflow device testing.

Reasonably priced irrigation repair & pleasant to work with...will use them again. Always have them…read moredo our back flow testing.

It feels like all the Backflow companies want to just take your money and expect you to trust them…read moreto do the test for you at some point before it's due. Oh, but you have no idea whether that's this week, next month, 4 months from now - who knows! Not Backflows Northwest. I called them to make sure the rates were accurate, and to get an idea of when they would do the test. The guy was super nice, and he said he'd do the test on Wednesday, and they said they'd leave a note on the door when it was completed. They did it a day early, and left the note on the door just like they said. This was exactly the ideal experience in my opinion, so I strongly recommend them!

While the field backflow testing service itself was adequate, the company's back-office operations…read moreare poorly managed and unacceptably disorganized. Their reminder system is not aligned with municipal requirements, and their billing and accounts receivable processes are fundamentally flawed. I was repeatedly told by staff that a prior invoice had not been paid, despite the fact that I retained written confirmation showing the payment was submitted through their Intuit QuickBooks link and acknowledged with a "thank you for your payment" email. Despite providing this documentation, the company unilaterally canceled a scheduled service appointment the day before it was to occur, citing non-payment. When confronted with proof, the explanation shifted to a claim that they "never received the funds from the credit card company," which is not a defensible position to place on a customer after confirming receipt. These outdated business practices, inconsistent internal communication, and lack of basic financial controls introduce unnecessary risk for clients. While I had initially intended to continue using this company, the operational failures and resulting service disruption make them unreliable and difficult to do business with. There are other providers who can deliver the same service with greater professionalism, transparency, and reliability, and I will be pursuing those alternatives going forward.

I don't recommend this company to anyone. I used them for over 7 years for two properties with 5…read moredevices in total. This year due to an emergency situation that I needed to go to hospital, I couldn't keep my appointment. I asked Loren Hanson, the owner, to reschedule the test date for me, he replied by saying 'we don't work for you any longer! Loren has no appreciation of customer royalty.

I called pro sewer and they couldn't do what I needed. However, they did refer me to another…read moreplumber that could. Excellent customer service!

Scheduling didn't work out but they recommended another option that did. Really appreciate that…read morecustomer service!

They set and confirmed my appointment quick. Shot a guy out to my house the next morning for a…read morefree estimate/assessment. I thought I had a sewage vent issue but it was just a fairly simple downspout issue. They didn't charge me and I plan on using them later after redoing my concrete side path to properly set the drain. (Previous homeowner set and poured improperly) Extremely friendly customer service from everyone I engaged with. That's proper value.

I have only had a positive experience with TradeWorks from start to finish and would recommend and…read morehire them again in a heartbeat. I needed a Moen Flo shut off valve installed in my house and TradeWorks responded within a few hours to schedule an onsite visit. The onsite visit occurred exactly on time, the plumbers were knowledgeable, and they gave us a through understanding of what the job would entail. Their price was fair and competitive with other quotes. On the day of, they showed up exactly on time, were friendly, and carried out their work efficiently. When so many companies have a hard time even coming out to give you a quote in a timely manner, a company that does everything on time and on budget is truly a gem in Seattle!

Overall I think responsiveness, timeliness, and completeness there were nothing wrong at all. I…read morerarely cross over outside of reviewing restaurants but This time I had to leave a review. After the work was completed, I was told the report would be sent to the city and I would get an invoice later for the work since there was an additional device that needed to be tested. I of course said ok and thought nothing more of it. Fast forward about a month later. I had already forgotten this issue since I was expecting an email. I get a letter from the city saying my test was incomplete and that my water will be cutoff soon. I called back and was told they had forgot to submit the report and they would do it ASAP. There were no mention of the second device cost so I thought maybe they were going to throw it in for free since there was a lateness. I of course then get an email with the invoice for the additional device and finally a few days later I think I was cc'ed on the report sent to the city. Now, if I had been out or didn't check my mail for a while I really could have my water turned off and I think that even affects my credit? That's not good.

Fantastic Experience!…read more Needed a backflow test completed, as we were late by a week according to the city. Scheduled an appointment with Good Guy for Friday, and then I sent an email asking them to come earlier, if possible. They got back to me in an hour, and confirmed they could make an earlier appointment for me! Super cool service, super easy, and well worth it! I would use Mac again in a heartbeat!

Great communication, flexible appointment, and excellent professionalism. If you're looking for…read morethese qualities at an affordable price, call A3 plumbing. Mike did a great job!

From the owner: A3 Plumbing, when it needs to be done right: your local, family owned plumbing company for all…read moreyour plumbing needs. Fast, affordable, dependable.

I'm a current Seatown Parter Plan holder so I can't speak to value. However I wanted to call out…read morethe amazing professionalism and knowledge. I requested a tune up for my water heater and furnace. The team of 4 showed up, explained the process, and began work. After each of the tune up they provided a very detailed explanations of everything they found (both good and bad). They provided several options and there was no hard upsell. Overall I enjoy being a member and getting free and discounted tuneups! Shout out to Kevin who explained the mechanics of my furnace and helping me explore options around my current problem!

Oh my!!! What a nightmare it was working Seatown!…read more Communiction with the customer is virtually non existent!!!! I placed countless calls. emails, text messgaes to no avail. I was quoted one price and charged another!! And, their mistake was financed, hence the countless attempts to contact them on my part. After 3 months, and again more countless attempts to contact them, I got an email saying they'd be mailing the $348.00 check. its been 2 months. Never came. Contacting the BBB next ! They obviously said they'd email the check to get me off their back.