Took them three visits to fix my rocking downstairs toilet. I had called them up and told them the problem. When they showed up, I told them that while they were fixing it, to replace both the upstairs and downstairs 35 year old toilets. When they had finished I noticed and pointed out the almost 1/2 inch gap with a wooden shim in it between the downstairs toilet and the floor. I was told that was to stop the rocking. A week later the new toilet was rocking and when I took a peek around the base, I saw one of the white decorative caps had not been re-installed and the retaining nut and bolt could both be spun using just my fingers. On their second attempt to fix it (same crew), I was told to "be careful" when sitting down since the repair part they used was not that robust. Seemed odd to me to be careful just to sit down. Anyway, within a day the new toilet had the original rocking problem. On their third visit (different crew), they told me that the flange was cracked and needed to be replaced. They also told me the new toilet was cracked. They said it would be no cost to me to replace the toilet, but it was going to cost $1200 to replace the flange. So they took about an hour and a half to replace it, fix some water damage and replace the broken toilet (which was caused by their poor installation in the first place). Couple of questions: Why didn't they discover the broken flange on the first and second visit and why did it cost $1200 for one and a half hours worth of work for two guys and a part that cost less than $100? Were they really getting $366 an hour each to work on this? I did a search and the average wage of a plumber in Washington State is about $30 an hour. Sounds like some price gouging to me. NOT recommended. read more