Justuce and Dylan were amazing! I cannot say enough wonderful things about them…read more They installed a heat pump for us. They communicated with us through the whole process. They showed up on time, they told us what was going to happen, they answered all our questions, they cleaned up when the job was done. It was an all day project and they were the quietest contractors we have ever had. They know what customers appreciate and they go above and beyond. You would be lucky to have them!

Justuce is the absolute best! We had a late night emergency situation, the furnace failed and the…read morehouse began to smell like gas. Justuce was on top of it. Figured out how he can acquire the necessary parts in short time and how he can fit us into his very tight schedule. He came back with an option to repair the existing furnace with new parts so that we can save money instead of replacing the whole furnace. Overall a super friendly, honest, and professional company!

I've used Butterfield Plumbing on two occasions. The first was an emergency repair leak. Paul came…read moreout, identified the problem, opened the wall-up and made the repair. He was a nice guy and I enjoyed talking to him. It was expensive for 1-2 hours of work but that's to be expected for emergency repairs. Paul gave us a rough quote to add a bathroom in our basement and update plumbing in the house (it's an old house). I liked Paul enough that we only got one formal quote (from Butterfield) when the time came to add a bathroom in our basement and update plumbing. The job was quoted and expected to take 4 days and start the following day. Unfortunately, no one came for 3-days and the job ended up taking over 4 weeks to complete rough in. Before finishing the rough in and passing inspection, the owner Herb, began requesting payment. I said I wouldn't pay until they passed inspection and he suggested he could file a lien against my home despite the fact that the work wasn't complete, not to mention the terms on the contract were net-30 days payment. I stood my ground and was glad I did because they didn't pass the first inspection. They corrected the identified errors and passed inspection a couple days later. I paid them in full that day. Overall, Herb was unprofessional, difficult to get a hold of, and slow to get the work done. Other subcontractors we had doing work at the same informed us the plumbers were rarely on-site, left throughout the day, and ultimately Butterfield set our remodel back substantially. The experience was poor enough that we secured a different plumber to do the final finish work.

I lucked out is about all I can say. After being away from the Seattle homestead for many a moon,…read moreI planned to take a shower there yesterday morning. I held my hand in the water to see when it would be warm enough for me to jump in. Well, I waited and waited but it never got warm. I'm thinking, not good. A quick inspection of the water heater did not reveal any leaks. However the pilot light was out. I knew there was gas flowing because my furnace was on, so I figured the hot water heater had gone to meet its maker. So what do I do? Of course, I looked up "hot water heater" on Yelp. Up pops Butterfield Plumbing with a sturdy 4.5 average score over several dozen reviews. That's pretty convincing, so I called Butterfield at 10:00am and a gal on the other end of the phone gave me a noontime appointment for the tech to come out. However, around 10:30, the tech called to say he was in the area and wanted to know if he could come at that time. Of course, I said yes! A fresh-faced and friendly young man soon appeared at my front door. He was able to quickly diagnose that it was just the "thermo-couple" that had to be replaced, not the entire water heater. Hallelujah! Within minutes, my hot water heater was once again up and running. I especially liked that the tech took pains to show me the components inside the water heater and to patiently and carefully explain the diagnosis/repair/payment process. Like I said, I feel really lucky, my hot water heater was fixed within 1.5 hours of placing the initial call (and Butterfield didn't attempt to persuade me to go ahead with the more expensive option of replacing the entire heater). Oh, and I really liked that the tech had shoe protectors that he was faithful about taking on and off as he entered/exited the house. As a note: Butterfield may have payment plans available, but otherwise, they do expect cash or a check upon completion of work. In any event, I highly recommend Butterfield!

Honesty, integrity and customer care that is second to none. If you want it done right the first…read moretime then make Right On your first call. They are the example that all businesses should follow.

They have gone out of business and have refused to answer any calls to find out who can support meread more

I moved into a home with an existing heat pump 15+ years old and started to have some heating…read moreissues. After calling a couple of other places, including one that installed a ductless unit in another part of the home, they were out the next day. After an initial diagnosis by Mike (the owner I later learned) determined the issue could be the thermostat. A quote for a replacement was sent the next morning, and scheduled for the next day. When I received the quote, along with it was a story about the company itself. Devon came out to install the thermostat and had it done quickly. I went with a WiFi until and after connecting it to the home network had some more issues. They were back out the next day and after a few hours of troubleshooting between Devon and Mike found there was a simple wiring issue in the crawl space. A few things that set this company apart for me. They are local and a family business, came the next day, met their promises of when they would arrive, checked with me to make sure it was okay to wait for the install and subsequent repairs, and were super friendly and kept me informed. They will be my first call when I have any other needs and will schedule regular maintenance with them next year. If you have any HVAC needs I highly recommend Stilly River Mechanical.

Stilly actually moved our appointment up, fixed our AC in one day, and gave advice on maintenance…read more They were prompt, polite, did a great job. It cost much less than we feared.

This is our second review. We previously left a 5 star review and were really happy with the team…read morethat installed a new heat pump (Justin, Tate, and Israel). This review is also a 5 star. There was an issue with the configuration of the indoor unit. We called the home office and cannot overstate how responsive they were to our concern. They sent a team out the same day (Pete and Justin) who resolved the issue within a couple hours. This is obviously a business that stands behind their product and are focused on customer satisfaction. This has been a great experience!

As an owner of an old family business, I can usually tell when I am engaged with another family…read morebusiness, and Good Guys fits that mold. Most family business I know focus on great service, great pricing, and client retention. Good Guys Heating and Air definitely meet that standard. John Loacker

Realized our system was backed up on July 4th and called several places seeing if someone could…read morecome out this weekend to help us. Unfortunately they all said no or had high rates for the holiday/weekend. Luckily, my husband was able to get ahold of Andy and they came to our house today. The service lasted around an hour and they fixed the clog! Also gave us some suggestions on how to remain clog-free in the future. My husband said Andy was really knowledgeable and made the experience a lot less stressful with his humor. Will definitely be calling them again if we have any other issues in the future (hopefully we won't need to ).

I called on a Sunday afternoon with drain problems. Andy immediately came over because he had a…read morefull schedule on Monday. To say my system was a challenge is an understatement, but Andy didn't give up and was finally able to solve the problem. Many thanks to Andy for his promptness and perseverance. I highly recommend this company

I had a wonderful experience with the sales manager and the technician that completed the work. I…read morewas in need of a quick fix, was put on the schedule for the following day and the work was completed and looks great. Both people were kind, efficient, had great customer service and were knowledgeable. Thank you!

Hired WHD for a bathroom remodel and they did excellent work…read more Throughout the entire project they were professional, punctual, and very easy to work with. Can't recommend them enough and I'll be using them for all work in the future. Thank you!

I clicked on an ad for a $79 cleaning thinking it was too good to be true -- but I'm so glad I…read morebooked it! They scheduled my appointment right away, and Cody came out to do the service. He did an excellent job, didn't try to upsell me on anything, and took the time to give me some really helpful advice for when I eventually need to replace my 12-year-old furnace. Super professional, honest, and easy to work with. I'd definitely recommend them and will be using them again in the future!

We had a new hot water tank, fuenace, and air conditioner installed. The fellows who came to do the…read morework were courteous, friendly, efficient, and professional. The result was clean, well thought out and nicely planned. The value will give great returns for years to come. We would recommend Snohomish Furnace and Air to anyone.