Sound View Plumbing did the general plumbing and heated floors in my 2 year old townhouse. We've had a few hiccups, particularly with the radiant heating system, but they were always responsive, friendly, and available to come help (for free). After a few visits the radiant heat was working great.
More recently, I had a problem with one of the toilets, and they came out and told me what was wrong at no cost, even though the problem was not covered by any warranty (it was my fault). Dean, the person who came out, first tried to fix it himself, but the damage was too extensive, so he laid out all my options (including some very affordable DIY ones) and told me to call them when I've decided what to do.
Overall I've been very happy with their customer service and field plumbers. Everyone has been very nice, responsive, and professional. If it weren't for some mistakes that caused a couple extra visits while troubleshooting the radiant heat, I'd give 5 stars. read more