I am very pleased with the entire process of instaling my heat pump. Rusty, the company owner explained everthing to me very clearly. The installation crew was polite and efficient. I appreciated the fact that they used drop clothes to cover the hard wood floor and carpet they would walk on. The whole instalation was completed in a very short time. The office director, Dave, was able to answer all of my questions. I feel I made a wise decision using CoolHeat 365. read more

Unfortunately this company is nothing but one owner ( not family based) All lies- the service was shady. Seven separate people came over during the 4 week installation- The owner was nothing but a fast talking salesman. Lies after lies! I filled a claim with the BBB. The system still isn't functioning properly! Do not trust this shady company! read more

I contacted this company by email and then by phone (twice) because they were recommended by a neighbor. Crickets. No email acknowledgement and no call back. read more

Rusty gave me a really good price for a heat pump and his team came over and finished it in a day and it works really well..

These people have no regard for the safety of others on the road. I'm distracted driving seems to be their specialty. Failure to maintain Lane, can't maintain speeds breaking for no reason because they're looking at their phone sooner or later somebody's going to end up getting hurt but whoever drives their little bronco sport read more

After a family member recommended Cool Heat 365 Rusty's personal did an excellent job installing a new AC system at my place. I am very satisfied with the work overall. I would definitely recommend Cool Heat365 LLC for any HVAC work Excellence job Rusty and crew!!! Thank you. Mario read more

We had a problem with our bedroom thermostat. Called Rusty and he came out the same day on his way home. Within a few minutes he had it fixed and didn't charge. Rusty always goes above and beyond. Highly recommend Cool Heat 365 fir all your heating and cooling needs. read more

I had Rusty come out on 11/10/25 and gave us an estimate on the Gas furnace. He was polite and professional. Gave us the best option for our house. I had two other companies come out and give us the estimate for the furnace, but they didn't come close to what Cool Heat 365 quoted us for. When the technicians came out to install the next day, 11/11/25, they were on time and very polite and finished the job little over four hours. I asked several questions while they were working, but they always happily answered all the questions that I had with a polite and professional manner. I will definitely recommend them to all my family and friends if they need a heating and cooling system. These guys do an "Excellent" job. Thank you!! read more

My mother in law used them to install a mini-split in her townhouse and they did a great job! So after the summer she referred me to them as my wife and I were now doing a full house remodel and Rusty came out to get me an estimate. He was super friendly (as estimators/sales people are) and after we signed with them, their team really took care of my family. The project was a really big one -- two outdoor condensers connected to 9 different head units/zones throughout the home. Their team really went to work. No project this large ever goes perfectly, and when we ran into different issues they fixed it and made things right. I really appreciate that about them that they really tried to make sure things are done well and to my satisfaction. I appreciate Rusty as well as the project supervisor and crew -- Hong, Wilson, and the entire team for getting everything done! For your HVAC concerns, you can check out other HVAC companies but also be sure to include Rusty and the crew as well. read more

Cool Heat 365 is a fantastic company to do business with. When we contacted a big HVAC company for an estimate on a new heat pump with three ductless zones, we were not sitting down when the estimate was presented. We fell over backwards in total shock. Then I contacted 'Cool Heat 365' and their estimate was one third lower than the first guy...for the same three-unit ductless design. Then Rusty, the owner, explained that our house would do well with two zones and brought the estimate down a little bit more. At 8:30 on the scheduled day, the crew showed up and each person had their specific job to do and they were done by noon. Not only was everything cleaned up when they left, but the crew had kept their work areas clean throughout the morning. They were all extremely polite and they worked well together as a team. When one person would finish their specific responsibility, they would jump to assist another of the crew. The electrician connected the power the next day and had it inspected and signed off before he left. As the finishing touch, Rusty stopped by and walked through the operation and maintenance of the system with us and offered an annual maintenance program that was also reasonably priced. I recommend Cool Heat 365 to everyone who is thinking about upgrading their home to a modern heat pump system. read more

Can I leave less than one star? I would if I could. We spent almost 20k with them two years ago. We've had some issues with the install. My wife called them repeatedly...like a couple of times a week for a few weeks, with no response. She finally gets through and speaks to someone today, and rather than actually try and help, they get snotty with her on the phone, and then just hang up on her. Who does that? This is extremely unprofessional. Forget that we spent that much money and they should stand by their work, they dont, you never treat anyone like that, ever! If you need any services like this in your home, please, please, go somewhere else. read more

We contacted them and had two missed appointments for an estimate. We found them at the home show in Monroe and scheduled another appointment - he called at the time he was supposed to arrive to push the time 1 1/2 hours - and I said no because we had another vendor already scheduled at that time. He showed up anyway as if he never heard a word I said over the phone. Third time missing appointments set an expectation that timelines don't matter to them and he doesn't respect my time... and I will never invite them back and will certainly never hire them even if they were the cheapest shop in town. read more

I was in need of installing a ductless heat pump in a bonus room above my garage that is now doubling as a home office. It gets very warm on sunny days even with all the windows open and a ceiling fan running. I called Cool Heat 365 on a Monday and Rusty was at the house that afternoon to give me options and a quote. I was happy with the price and his knowledge and put down the deposit that day. He originally quoted a week to have it installed but due to another job delayed was able to get me in Wednesday. I was also having my existing heat pump for the rest of the house serviced the same day. The crew arrived about an hour after originally quoted but Rusty called me that morning to explain why - an emergency with another customer. They explained what they were going to do. They were very careful with my home both inside and out. Used drop cloths, took their shoes off, attention to detail when hanging the unit and drilling the holes. And they cleaned everything up when they left. Rusty called me a couple of times to check in and see how I was doing after the installation. The unit has been working for a couple of days and couldn't be happier. I can actually work and breathe! It is quiet inside and out. Great communication, treated me and my home with respect, answered all my questions, and personable. Highly recommend! read more

About two years ago, our old heat pump system finally bit the dust just after going out of warranty. Since it was the compressor that died, the repair and/or replace options were expensive (especially since the compressor manufacturer had gone out of business). As our financial situation precluded making any decisions about it at the time, we sucked it up and endured last summer without any A/C. This Spring, we decided to take another look at our options. After some extensive research, it appeared that an economical solution might be to convert our old heat pump to an A/C-only system and continue using our gas furnace for heating. After researching several different equipment manufacturers' products, I settled on having a 4-ton Goodman unit installed. Not only are Goodman products manufactured in the USA, they use the latest technology that significantly surpasses our old heat pump system (which was promoted as "state-of-the-art" at the time). I contacted a few different HVAC companies, but most wanted to sell me a completely new and different system using their own preferred manufacturer which was substantially more expensive than what we could afford. Enter Cool Heat 365. Rusty understood our situation and worked with us to come up with a plan that was as least invasive as possible without sacrificing reliability. He worked up a quote that was significantly less expensive than any of the other options we were considering. We agreed on the first estimate he provided (I already had a good idea of what to expect from my own research), paid him half up-front and he scheduled his crew to come out to install it with minimal delay. Even though a few issues did crop up that took some more time and materials, Rusty worked them out with his installers and stuck by his original quote. The overall installation is fabulous and I am happy to report the unit has been working flawlessly for over a month now. We have comfortably made it through several stretches of hot days where the new unit easily handled the load for our 2,800+ s.f. home (even as I write this review it is well over 80 degrees outside). Cool Heat 365 not only provided an excellent quality A/C system at a good price, their fabulous crew installed it beautifully -- even better than the original heat pump system that it replaced. I have no problem recommending Cool Heat 365 (and Goodman) to anybody I know. Thanks Rusty! read more

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We used this company to have an AC unit installed and the next year it needed coolant - which it should not have - and by the next year it was broken completely. We spent thousands of dollars and will need to spend close to what we paid for the machine to get it fixed. The company moved and told us they would no longer service our home, even though we were under our service warranty those first two years. Now we learned the unit had been recalled and they still will not replace it or respond to emails. I have never written a bad review and feel very sad that this company has chosen to not help when we were under their warranty. read more

We call Cool Heat 365 and they were very prompt in returning our call. They came out, diagnosed our problem and we're out the next morning with the fix. Jeff was on-time, efficient and we would highly recommend this company! read more

The Cool Heat 365 installed the furnace and AC recently in my house with great service and good price, just in time for another heat wave coming to Seattle. I had very good experience working with them and highly recommend this company. Rusty, the owner, is professional and nice person to work with. He clearly explains the products/services and pricing. He is not rushing and pushing. I get the everything I need to know and make my own decision on which offer to take. Carlos and Carlos Jr. are a pair of father & son teammates who did the installation. They are knowledgeable and nice and easy. They are responsive, good at explaining the process and did quality job. They patiently tested out both AC and Furnace and make sure they function as expected. At same time, answer my "endless" questions. It's the 3rd day after installation. So far so good ... AC runs smoothly. We feel much comfortable inside the house with outside temperature reaching to 90. I am confident that we can depend on Cool Heat 360 anytime we need their professional service in the future. read more

Great service from Cool Heat 365! I called and they had Jeff come out later that afternoon to service our fireplace insert. He was very familiar with the insert and helped us understand how to operate it (we just bought the house and hadn't used it) and how to keep it safe and clean. When he left it looked like new and we felt comfortable using it. We signed up for yearly maintenance on the insert as well as the furnace. read more

Booked an appointment for HVAC for air conditioning installation. We called to confirm day before and morning of and we were told they were coming between 11-2pm... we called twice during that time block because it was already approaching 2pm and I waited all day for someone. Well they never showed up and they never called to say they were canceling. Clearly an unreliable company, disrespectful of our time. They probably would have terrible customer service if you needed repairs or have issues giving the poor communication. read more

I recently had a great experience with the Cool Heat 365 crew! My furnace died on Monday, made some calls on Tuesday, and the heat was back on by Thursday! This was an incredible experience and couldn't be more satisfied. Rusty the Owner came out around 6:30 pm because we had no heat, educated me on the various options and I was impressed enough to book on the spot. It's been over a week now and no problem me whatsoever. Rusty has called to check in and it just added to the overall positive experience. read more

Top notch company. Rusty came out and gave us a thorough education and assessment of our needs. We decided to go with an A/C unit integrated into our forced air heating system. His installation team was the BEST! Also, when the original unit was not available on the day of installation, Rusty upgraded us to the next higher model for no extra charge. We will use them again. read more

Cool Heat 365 - Airconditioning Installation - Heating & Air Conditioning/HVAC Near Me - Stanwood, Washington

We called Rusty at Cool Heat 365. Rusty came out and gave us an estimate. We decided to hire him for the job. He was about 6 weeks out. we tried for weeks to get ahold of Rusty for some electrical questions before the job ,but he never was available. The furnace was installed and his workers were amazing, very helpful. a few weeks later the furnace quit working so we called Rusty. He said to check the batteries in the remote, well the remote doesn't have any batteries. it was during the days that we had a lot of snow and cold weather. after 8 days Rusty came read more

I'd give a lower rating if possible. This is probably the worst company I've ever worked with and I hope nobody else gets the rude pushy service that I got. I asked to have my heater diagnosed, I was NEVER told there would be a diagnostic/ estimate fee when I requested they come look at my heater. Then instead of sending one technician, they sent two, one recommended I just replace a simple fan motor, the other kept pushing me to buy an entire new system. This was a repair difference of $1,200+ to $4,500+ Then after discussing I would call them if I wanted to move forward with the work as I wanted to get a second opinion they automatically scheduled the repair and picked up the parts without any approval from me. I was nice and called the owner to let him know I didn't approve any of this work or purchase especially since I had found out their markup on the motor was 300% so that his tech didn't make an unnecessary trip to my house and I was met with not only hostility, but more sales push to get a new unit! After telling the owner several times I would not be buying a new unit, he decided to tell me that I was risking killing my family because the burners could go out any moment and release CO2 into the house. I'm sorry, but if that was really a concern, don't you think you should lead with that, not end with it?! I had two tech's at my house for 30min, only one of them did any "work" and I was charged $229 when I was told their labor rate was $180. After I questioned what I was being charged, they still charged me $189 for 30min of work. (tax was added to prices) I would never recommend any one to do business with this company. read more

I've had my ductless heat pumps for 3 years now and have received top notch services with install and regular preventative maintenance. Rusty and Dave are responsive and reasonable. Tom is an excellent technician - he knows his stuff and is able to communicate that with the customer. He's professional, on-time, and efficient. Would highly recommend this company for your HVAC needs. read more

Terrible customer service, our HVAC system kept backing up and draining into our house after having them come out to look 3 different times. They also hardly return calls and do not show up at specified times they claim or just don't show up the day they say at all. We've now had our system for maybe 7-8 months and our compressor is leaking and nothing works. Spend the extra money and find someone who will do it all right the first time. read more

They made a complete mess of everything. Took forever to do the work and it turns out the a/c was done incorrectly. When I needed to add a unit, the installer and electrician were appalled by the poor quality of the work. Owner is a great salesman...not good on follow through. Don't use. read more

Find a place Your location Cool Heat 365 9204 176th St NW, Stanwood, WA 98292 HVAC contractor Todd Luciano-DeSmith 178 points   18 hours ago After I interviewed about six different Heating/Cooling (HVAC) companies to replace my 20+ year furnace and install a new AC, I was starting to get frustrated. There were a lot of pressure sales trying to get me to purchase different brand names, and equipment that I just didn't have any use for. Not to mention, their estimates were way too high and way out of my budget. Then, I called CoolHeat 365 and spoke with Rusty! He came over and introduced me to the Daikin Fit brand, which is one of the best and most quiet brands out there and a warranty that is unrivaled in the industry! He did some measurements and calculations and determined the size that would be needed for my home. He was very knowledgable and explained everything, including the need to completely revamp my air delivery system (main air duct), which was designed incorrectly when my house was built back in 1999. He also put his lead installer and business partner (J.J.) on my job to ensure that I got the best of the best!!! Rusty wasn't messing around...he was right on the money with J.J.! This guy knew his stuff! He and his team of guys were always prompt, respectful and diligent and made sure that their areas were always cleaned up at the end of the day! Now, my new HVAC System, coupled with the new Daikin One + Thermostat and Air Scrubber is the most up-to-date, most quiet and best system in my neighborhood!!! Trust me, if you're looking to replace your aging furnace or install a new AC unit into your home...this is the company to call!!! Thank you CoolHeat 365! read more

Cool Heat 365 - A new Daikin Fit, Ultra Quiet, Ultra Efficient 17 SEER AC!!! - Heating & Air Conditioning/HVAC Near Me - Stanwood, Washington

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i can't say enough good things about rusty and his crew.. excellent, fast and professional customer service. I called him for a bid and had an ac within days with a 67 degree house (very large house) in the midst of 113 Degree weather. His guys were amazing and knowledgeable and had the system in With no issues within hours. its been a month And my house has maintained a cool 67 with no issue all thru out the heat wave we had. Plus my electricity bill has been lower due to the awesome furnace he put in. Highly recommend 20/10! read more

I needed a new heat pump called about 4 companies for quotes first one said 18K next 2 couldn't even get to me until the 24th of the month. So gave Cool/Heat 365 a call left message and Rusty called me back in 10 minutes said he could come out to the house in an hour he was in the area I said great.Rusty knows his stuff he was a straight shooter told me what he could do for me then told me he could get it done early next week. well they were true to their word Rusty sent his team out led by his install guy Carlos. They do too notch work!! We now have a new heat pump and 2 ductless units installed exactly how he said they would and for 6 thousand less than the competitors with a 12 year warranty. Could not be happier thank you to Rusty and his team!! Ken From Camano Island read more

Excellent service, installed 2 outdoor units and 5 ductless indoor units. Everything works, installation was efficient, and the price was totally reasonable. It's hard to say much more. Estimate was reasonable installation was without event, and it all works as intended. What more could anyone want? read more

Last year my wife and I had central air conditioning installed in our home by Cool heat 365. I have tried at least 6 times this year to schedule a maintenance service. When I call, no one calls me back. Twice I did get ahold of Rusty and he told me we were on the list. It has bee over 2 months with no call back to schedule. They are obviously much more concerned about new installs then retaining customers. We will need a new furnace in the near future and I don't plane to call Cool heat 365 for an estimate. Scott Cluphf Everett Wa read more

Technician was on time and pleasant. He wore a mask and was very pleasant and thorough and fixed our system! Thumbs up on Camano Island!

Super prompt in responding, excellent and competitive pricing, and very informative! Owner Rusty has been in the business over 25 years and really knows his stuff -- he will NOT sell you more than you need! Like read more

I can't say enough about how impressed I am with the work these guys did for me! Rusty and his crew could not have been more professional in all aspects...from a great bid on the same day my old furnace died, knowledge of their craft, honesty and a keen desire to do the job right! Rusty actually talked me out of purchasing a bigger, more expensive model that I did not need. One day after my bid, my furnace was perfectly installed and I had heat again at a fantastic price. I was totally impressed with his installation crew. After the great work they did, they cleaned everything up and even vacuumed! I would absolutely recommend them! read more

Rusty's crew was installing an A/C unit at a neighbors on a Monday I talked to Rusty on Tuesday, he quoted me a very good price and by Friday PM I had Air conditioning. His guys were very cordial and did a great job and answered all of my questions. He uses quality products and doesn't cut corners, very honest. I would highly recommend his company. read more

rusty and the entire team were so great to work with! from estimate all the way through completion of job was above and beyond. I had 3-4 previous estimates to remove an old HVAC and install a new HVAC and they came in with the best price and helped me find an energy efficiency loan that was a 5 min process to apply for. I was approved in one day and Randy was scheduled to come the next week. When they arrived, my unit was so old that there were some unforeseen surprises for them to get over. They were their way over the time they allocated for the install because of all the hurdles they had to overcome. Randy and his install partner worked until the system was working and all set up. He even came out a second day to finish some things they needed extra parts for. The surprises of my old system were responded with patience, perseverance, and excellent solutions. I would recommend them for anyone looking for great price and better care and service. read more

Our furnace was 31 years old and served us well since purchasing the house 22 years ago with little issue, until it just died. We were considering removing and rebuilding the unit since it was still operating at 88% efficiency but decided to see what a newer unit would cost. Cool Heat 365 was among 4 companies i had come out for estimates on replacing our heater. They were courteous and understood our needs for a quality unit and solid pricing. When we saw the estimate i realized it would be better and not that much more price wise to have a newer heating unit with a stainless heater box installed. Add to this the 'peace of mind' of having a 10 year manufacturers warranty (lifetime heater box) on the unit was a definite bonus. Our unit was located in a closet which made the replacement a bit more difficult. Dave was undeterred by the installation restrictions and was able to get a unit installed within days of us saying Go! He has competent, courteous, clean and well trained techs working for him. They were able to remove, repair, seal duct work and install the heater within 4 hours on the installation day. I don't expect to see them for any more repairs or work to the house in the near future. If we install an AC unit in the future, i will give them the first call and crack at it. Thanks 365! read more

Every aspect of my A/C purchase was just great. The 2 installation guys were very considerate and efficient. Everyone arrived on time and they removed their shoes when working inside. I would highly recommend this company. read more

Rusty and his crew are great to work with. We had a large indoor AC unit installed in February 2021; we love it and opted for an additional smaller unit for our back bedroom, just in time for the late June heatpocalyse. They are very responsive, good at explaining the process, and do prompt and quality work. Highly recommended! read more

This is an update to my review of 9/27/2019. A couple of days after posting it, I received a phone call from Daniel of Cool Heat 365. He said Rusty had mentioned my review and wanted Daniel to call me. He was concerned about the negative review and asked if I would be willing to change it...I said "No, because what I had said in the review was true...however, if they were willing to address unresolved issues and correct them, I would not be opposed to posting an update." He offered to have someone meet with me on Wednesday, Oct 2. Ken Norton arrived on Wednesday as promised and addressed outstanding issues regarding thermostat programming/operation, remote sensor, and overall cooling system capability concerns. He made an adjustment to the cooling system blower output to increase it by 10% which should improve ability of system to cool off our 2nd floor spaces. Ken is new to the Cool Heat 365 company and explained he had been hired to address and manage deficiencies such as those we experienced. I found him to be genuinely concerned about correcting those deficiencies and focused on making things right with the customer. I give Ken 5 stars and appreciate the companies' interest in addressing its' shortcomings. With Ken's help, I think the company is better equipped to run the business like it should be. I'm pleased with the Daikin system, except for the thermostat which is not as user friendly as some other systems. The FIT system is extremely quiet...even when outside near the unit, it's difficult to hear. I've modified the overall company rating to 3 stars based on their willingness to resolve the issues and on Ken's stellar intervention. Unfortunately, it took a negative review to get them to take action. Hopefully, going forward, their business model will improve. read more