We were told by someone else we needed complex work on a shared sewer line, which would cost $25k,…read moreso I needed a second opinion. Mark was highly recommended by two other area plumbers, and he was quickly responsive to my explanatory text. He came out to give me a free estimate, and spent an hour scoping the entire line down to the street, told me that he saw no reason for expensive repair work, and suggested an annual scope and possible jet-out as needed. They have a customer in me for life now.

I had a disappointing experience with Pioneer Plumbing. Communication was poor from the start. They…read moredidn't tell me when they'd arrive, didn't knock, and entered through the back without saying a word. Throughout the job, we had to initiate every conversation just to understand what was going on. When they finished the job they didn't even take the initiative to let us know that they had finished, provide a summary of work that was done, and what the root cause was. The pricing felt very excessive for the work performed. 3 workers were sent to dig a hole, only 1 of them was digging while the other 2 were chatting the whole time about moonshine, drugs, and parties they go to. They came unprepared, even though they arrived in a 20+ ft truck, so another 2 workers came with the required part. Then the 2 additional that came also joined their conversation and just stood around, distracting to the main person working. No details on labor costs, parts, taxes, and fees were stated on the SOW. We had to sign it since it was an emergency fix that was needed. After some negotiation they eventually reduced the price by a small amount. Nevertheless, they took advantage of our vulnerability. To top it off, they reached out after the invoice was paid, stating they forgot to include taxes. This was an absolute waste on my time due to their lack of attention to detail, professionalism, and management. The entire process was frustrating and lacked professionalism. I wouldn't use them again.

Jason and Brent came in and fixed the problem faster than I though possible. After we had an…read moreappliance repair man and another plumber come out these guys came out and finally got to the root of the issue. Would recommend to anyone looking for any plumbing needs. Plus my dog seemed to enjoy them and he's a pretty good judge of character. My plug payed apprentice while they worked under the sink.

Prompt response, knowledgeable, professional in every way. Cost much less than I expected..nice…read moresurprise. Will absolutely use them again if needed. Ava is a sweetie, so easy to deal with.

we had 2 recent occasions to use the services of Terry from Jake the plumber. He came on an urgent…read morerequest to replace a hot water heater in a rental. Service was responsive, very timely and efficient. He went above and beyond to inform renter at this property regarding status and helped identify need for outdated smoke detectors. Noting this experience, we decided to preventatively replace our own hot water heater. Again, top of the line service, warm interaction, and willingness to help install a shower head as an add on...Terry will be our go to plumber from this point forward! thanks again Terry!

Terry and his son are so easy to work with and they do a great job…read more It's so great to know who to call for plumbing issues.

This was our second time using them - they installed a water tank for us. They explain everything…read morebefore hand, came out two days later and got that thing in there quick. The guy spent a lot of time talking to my husband (he is the one who deals with all this as I am a layman in these types of things). He said the guy was good. They fixed a pipe thing for us a year ago too.

Great work...my man Emilio saved the day!!! RayMark just solved a plumbing problem I'd been…read moredealing with for way too long. I had chronic sewer main clogging due to insufficient grade on my line, and their team came out and installed a clean-out that fixed it elegantly. The work was clean, professional, and honestly looks better than I imagined. . Sometimes you don't realize how much a great work stands out until you see it. Highly recommend...these guys know what they're doing.

Excellent company to do business with. The plumbing technician who helped us exceeded our…read moreexpectations. He arrived on time, was very knowledgeable, and took the time to be helpful and courteous. I would absolutely recommend them. Jerry & Kristi Jacobsen March 11, 2026

Extremely unprofessional and disturbing experience…read more An electrician Dallas from this company came to my home, inspected several electrical concerns, and gave verbal observations and recommendations. After the visit, I requested a basic written summary of what was inspected, what was observed, and what was recommended. The company refused to provide any written findings, technician notes, estimate, or service summary. The receptionist Kaitlyn said they would not provide a letter because they would then have to "back up" what the electrician said. She told me to submit my own audio recordings, video recordings, and text messages instead. She also refused to transfer me to the electrician, the owner. During the conversation, she was openly hostile, dismissive, and used profanity, including words such as "fuck" and "bitch." I also experienced her tone and comments as racist and discriminatory toward me as an Indian woman. I repeatedly explained that I was not asking the company to make up or certify an unsupported diagnosis. I was asking for a factual record of the visit: what the electrician checked, what he observed, what he told me, and whether further testing was needed. Instead of addressing the request professionally, the receptionist told me, in substance, that I could do whatever I wanted and that the company would not provide anything in writing. This raises a serious question: why send a licensed electrician, provide verbal opinions and recommendations, and then refuse to document the visit or allow the customer to speak with the technician or owner? The combination of refusing basic service documentation, blocking access to management, using profanity, and making me feel racially targeted was completely unacceptable. I would strongly advise customers to confirm in writing before hiring this company whether they will provide technician notes, findings, recommendations, estimates, and a professional escalation path if there is a dispute.

Had them out for a backed up main line. They had a camera to find the root and hydro-jetting is the…read moreonly way to go. They were quick and professional. Highly recommend.

My toilet was pulled three weeks ago which took 5 minutes for $250 and was told my floor needed…read morereplaced and they would come back to install the toilet once done. The floor has been done for 9 days with call after call with BS excuses about "a quote" a "call back" a "the person who did the job will call you" a "we will get it scheduled this week". Not a call back, no scheduled repair NOTHING after my six phone calls. Pretty much got ripped off for $250. I should know not to call a sewer company for a simple plumbing job. *edit - Angela from their office called. I do have the correct company.

I recently had a serious plumbing emergency at my home and couldn't be happier with the service…read morefrom Waterways Plumbing. This efficient, highly personable three-man team was a lifesaver. After getting quotes from several other companies that were clearly trying to price gouge and take advantage of my urgent situation, Waterways stood out immediately with fair, transparent pricing and honest advice. They treated my concerns with utmost priority, scheduling quickly and arriving promptly. The team listened carefully, explained everything clearly, and resolved the issues with confidence, skill, and integrity. No hidden fees, no unnecessary upsells -- just ethical, high-quality work done right the first time. They worked cleanly, communicated every step, and left everything spotless. In a tough spot, Waterways Plumbing saved me from being overcharged while delivering outstanding service. They're now my go-to team for any plumbing needs. Highly recommend them to everyone! -- Grateful Homeowner

Arrived as promised work completed quickly and service person was very knowledgeable and friendly…read morecould not for anything more

Showed up on time, triaged the issue and fixed under an hour. Lower cost than initially quoted too,…read moregreat value! Would ... and in fact will.. hire again!

This is the second time I've had Mike's crew in for a job, in this case a new sink, with some…read moreunanticipated complications. The guys did an outstanding job - on time, friendly, quiet, complications dealt with at no extra charge, thorough cleanup. It was a pleasure to have them here, and the job was very well done indeed! Five stars.