Ally Plumbing was more than fantastic. I received multiple quotes to replace my hot water heater…read moreand selected them. When they went to install the new heater they ran into a significant unforeseen condition. Multiple different people had to come to my house / the project to evaluate the issue. All of them were polite, professional, and responsive. Ally Plumbing quickly found a solution to the unforeseen condition and were able to execute the change quickly. They were in a position where they could easily have taken advantage of me, but instead chose kindness, understanding, and professionalism to resolve the issue. On top of all this, I learned they are a local business. Honestly, I have been recommending them to everyone that needs a plumber since my unfortunate incident. They are simply the best.

Three different companies initially misdiagnosed our issue. Ally was the only one who hung in theto…read moremake it right. Because of their patience and persistence to find a fair, workable solution, I intend to use them when any future plumbing needs arise.

While the field backflow testing service itself was adequate, the company's back-office operations…read moreare poorly managed and unacceptably disorganized. Their reminder system is not aligned with municipal requirements, and their billing and accounts receivable processes are fundamentally flawed. I was repeatedly told by staff that a prior invoice had not been paid, despite the fact that I retained written confirmation showing the payment was submitted through their Intuit QuickBooks link and acknowledged with a "thank you for your payment" email. Despite providing this documentation, the company unilaterally canceled a scheduled service appointment the day before it was to occur, citing non-payment. When confronted with proof, the explanation shifted to a claim that they "never received the funds from the credit card company," which is not a defensible position to place on a customer after confirming receipt. These outdated business practices, inconsistent internal communication, and lack of basic financial controls introduce unnecessary risk for clients. While I had initially intended to continue using this company, the operational failures and resulting service disruption make them unreliable and difficult to do business with. There are other providers who can deliver the same service with greater professionalism, transparency, and reliability, and I will be pursuing those alternatives going forward.

I've been a customer of Certified Backflow Testing for nearly 20 years. I didn't leave over price…read moreor convenience. I left because of how they handled a mistake. After their technician serviced my backflow preventer this spring, my irrigation system stopped running. I didn't realize it right away. By the time I noticed, my lawn had already browned out and some plants were damaged. When I raised the issue, it took 2-3 weeks of back and forth to get nowhere. Certified Backflow didn't put the valve back to how they found it, which was in working condition. Their procedure states they restore valves to the position in which they are found, but they did not follow this procedure and won't take accountability for it. Management's first response was to hide behind policy rather than acknowledge what happened. They did send their GM out to look at the damage, which I appreciated. But even after seeing it firsthand, they couldn't provide any evidence that the technician left the shutoff valve in the correct position, and they offered nothing toward the damage caused. Mistakes happen. I get that. But after 20 years, I expected better. Finding a new provider.

It feels like all the Backflow companies want to just take your money and expect you to trust them…read moreto do the test for you at some point before it's due. Oh, but you have no idea whether that's this week, next month, 4 months from now - who knows! Not Backflows Northwest. I called them to make sure the rates were accurate, and to get an idea of when they would do the test. The guy was super nice, and he said he'd do the test on Wednesday, and they said they'd leave a note on the door when it was completed. They did it a day early, and left the note on the door just like they said. This was exactly the ideal experience in my opinion, so I strongly recommend them!

Reasonably priced irrigation repair & pleasant to work with...will use them again. Always have them…read moredo our back flow testing.

I cannot say enough good things about this company. I needed a rescue from an unscrupulous…read morecontractor and Jimmy delivered. Rather than assume I needed a valve replacement as the other contractor said, jimmy tested it and found I didn't need one after all. And his price to replace the valve was less expensive, although I didn't need it in the end. I really appreciate how honest and reliable Jimmy was.

Flow Six has conducted our back flow test every year that we have lived in our home. Jimmy and his…read moreteam are very professional and friendly. The process of scheduling and conducting the test with his team is very straightforward. He is proactive in offering insight into other tests that will be required for our sprinkler system and recommending technicians for that service. We plan on continuing to use Flow Six for our annual back flow test and highly recommend then for anyone looking for this service!

Absolutely excellent service from real professionals who know their trade…read more I had been calling various plumbers to fix a toilet leak, and most of them made the situation feel more complicated than it needed to be. When I called Salish, the owner, Dustin, calmly helped me identify the likely issue over the phone, and we were able to schedule an appointment for the next day very easily. Nathan and Wade were the plumbers who came over, and they were respectful, knowledgeable, and efficient. They finished the job quickly and even identified another issue in the house that I hadn't noticed. Honestly, they were pretty reasonably priced considering the area, and at the very least, they were clear and upfront about their rates. Great business. Absolutely recommend.

Patrick spent 5.5 hours to fix a clogged sink in 7/2026. Here is the cost breaked down sent by the…read moreowner Dustin Williams-- Skilled Plumbing Labor & Job Time -- $840.50 Professional plumbing labor, jobsite time, material procurement, removal of the affected galvanized piping, installation of the new piping, leak testing, and verification of proper operation. Service & Operational Costs -- $1,351.20 Includes service vehicle and travel expenses, specialized tools and equipment, licensing, insurance, administrative support, job coordination, and disposal of removed materials and job debris. Parts & Repair Materials -- $104.00 Piping, fittings, connection materials, and consumable supplies required to complete the repairs. Warranty, Company Support & Margin -- $1,082.30 Supports the company's 1-year workmanship warranty, post-service support, and the resources necessary for Salish Plumbing Co. to remain available and stand behind the completed repair. Repair Subtotal: $3,378.00 Senior Discount: -$337.80 Sales Tax: $320.74 Total: $3,360.94 Dustin Williams Salish Plumbing Co., Owner/Operator (206)867-0624

I had a late night emergency where water was gushing off from a dishwasher pipe…read more I called Trisha in the middle of the night (3am) and she was super kind and helpful. She understood the problem and helped me over the video call to isolate the problem, helped shut down water supply to dishwasher, stop the water damage and turn off water supply for rest of the house. She also looked up schedule and helped me plan inspection of outside sewer etc I highly recommend her and am grateful for her help to prevent water damage in my house. Any other company would easily have taken advantage of the situation and charged me thousands. Thank you Trisha for being a wonderful human being and for helping me out tonight.

I started working with Trisha years ago and she had been really great. Straightforward,…read morehardworking, fair, etc. She's had a few life events happen recently though and might be between a rock and a hard place. Hope things get better.

Fantastic Experience!…read more Needed a backflow test completed, as we were late by a week according to the city. Scheduled an appointment with Good Guy for Friday, and then I sent an email asking them to come earlier, if possible. They got back to me in an hour, and confirmed they could make an earlier appointment for me! Super cool service, super easy, and well worth it! I would use Mac again in a heartbeat!

Overall I think responsiveness, timeliness, and completeness there were nothing wrong at all. I…read morerarely cross over outside of reviewing restaurants but This time I had to leave a review. After the work was completed, I was told the report would be sent to the city and I would get an invoice later for the work since there was an additional device that needed to be tested. I of course said ok and thought nothing more of it. Fast forward about a month later. I had already forgotten this issue since I was expecting an email. I get a letter from the city saying my test was incomplete and that my water will be cutoff soon. I called back and was told they had forgot to submit the report and they would do it ASAP. There were no mention of the second device cost so I thought maybe they were going to throw it in for free since there was a lateness. I of course then get an email with the invoice for the additional device and finally a few days later I think I was cc'ed on the report sent to the city. Now, if I had been out or didn't check my mail for a while I really could have my water turned off and I think that even affects my credit? That's not good.

Good service, professional We have used her services for…read moreall our jobs that require backflow testing. She is always responsive and professional. Thank you

Great service and they were able to fit me in within a week. I am very pleased. I will be…read moreutilizing Batgirl each year for my required backflow device testing.