Absolutely the "Best Once Again". Aquasense repairman found a slice on our sprinkler main line in the morning & repaired it. Then came back later that same afternoon (after the adhesive dried) & finished checking all 12 stations in getting them directed correctly. We were so pleased. Thanks Grant, your company ROCKS! Best in the Northwest! read more

Poor communication and appointments get cancelled We recently bought a home that had been serviced by this company so we decided to continue using them after we moved into. I called in October to schedule a sprinkler system winterization, the first available appointment was for early december in the early morning (7:30 am)I took that scheduled appointment. My husband planned to work from home that morning since they need access to the garage. They changed our appointment the week prior without notifying us, they just sent an email stating that our appointment was now at 10 am. They never showed for this appointment. There was last minute (the day of, about an hour before) stating that the technician was now sick and wouldn't be able to come by that day. I rescheduled for the next available time that was about a week later. The technician didn't show up at scheduled time. I had to call the office and tell them they were not at my house. Come to find out, the technician was having car trouble. There was zero communication from the technician about this, it would have been helpful because I was staying home from work that morning. Once he showed, he did do the job as described. Overall, incredibly dissatisfied with this business. I want to support local but they made it nearly impossible to even want to try them again. I won't be using them again and will be looking at other options. read more

I bought a home and previous owner used Aqua Sense. After a few weeks moving in, i notice some part of grass is always yellow even though i do water with my sprinkler system. Since Aqua sense has been in the house couple times, it made sense to call them to come in it took me a while to find a spot they can come in and finally a gentleman showed up. The guy (Tristin?) was great, knowledgeable, he explained everything so that i can understand. He suggested bunch of fixes and he told me he can not finish the job that day but , will contact to office and get the full estimate written up and reschedule me in earliest possible, it has been ~3 weeks, called many times, still not getting response from this "repair department" . I have to be transparent, the person I talked (Heather?) was so helpful and doing her best but she told me she is waiting for that repair department which sounds to be the problem. I am quite frustrated overall, with AquaSense. Beware read more

We have used Aquasense for over ten years, and their service has always been great. Their technicians are professional, very knowledgeable, friendly, and efficient. Andre was recently here to fix a very old sprinkler assembly, and he did a great job. He had to try a number of parts to get it resolved, but he fixed it, and the pricing was very fair. Great company! read more

I have been a client of Aquasense for 20 years and trust Grant's vision for creating outdoor lighting that enhances my property. I also love the service I receive for my sprinkler system. Recently, I needed an LED rail light fixed and I was lucky to have Grant solve the puzzle and also switch a lamp from an extension cord to the landscape system. Which now come on dusk to dawn with the rest of the lights. So happy! And thanks to Mitch for his hard work !!. read more

Aquasense - Conversion of plug in lamp to landscape lighting and stair railing lights added to landscape light array. - Plumbing Near Me - Redmond, Washington

Mitchell from Aquasense solved a tricky problem that another company couldn't solve after trying twice before. THANK YOU! I now have a fully functioning sprinkler system in my backyard after being out of commission a couple of years. Great job, Mitchell - good communication and sticking with it until you had the problem solved! read more

"We have a minimum one hour charge at $84.95 plus tax. Additional time is billed at $75 per hour at 15 minute increments and parts are extra." Total cost so far of $621.98 for two short visits - crew of two each time. Fixed a leak and did some tune up on the second visit. Breakdown is attached as a picture. Appreciated the detail in the invoice. Prompt with email, voicemail, and start times. I provided a PDF and JPG based on a Google satellite/maps image of my property, with full annotation of sprinkler zones and problem spots. I'm relatively new to the area, so it's difficult for me to comment on value, esp. when it comes to labor rates - which is why the breakdown is attached for you to judge. Seem like a popular family business with pretty good nextdoor.com ratings. read more

Aquasense - Fixed a leak and did some tune up on the second visit. Two short visits with a crew of 2 each time. - Plumbing Near Me - Redmond, Washington

This is the second year in a row I've reached out to them and they have stated "they are not taking new customers." The first year was right after we moved here so we found an alternative solution which we will have to find again this year it appears. I won't be trying again next year that's for sure. read more

These guys are complete crooks. I should have read the reviews before hiring them. I paid almost $400 for a spring tune up, they left with two zones not working and now do not return calls. STAY AWAY from shoddy work and crooked businesses. If you read the other reviews you will see that this is a common complaint - poor work and no accountability. read more

We are long time Aquasense customers for over 23 years. Always great service, dependable to arrive on time, customer focused always! Rob and Andre came today for our annual sprinkler winterization - excellent customer service, very knowledgeable and inquired how we liked their recent "sprinkler tune up" this past Spring, very experienced Team members! With the Spring tune up, our water cost reduced due to improved efficiency and focus of the sprinklers. Rob and Andre were super focused and provided a great service today! Very high quality Team!! read more

I was billed for spring sprinkler turn-on and a back-flow check. The work was done, but the new guy was a little confused about what was on his work order. No worries though, we've all been the 'new guy' and it got sorted out on site. I paid the invoice mailed to me online, but eventually got an unpaid bill notice. I was informed that I owed $55 more. I asked why a couple times and eventually they sent a PDF invoice for $50 more than the original invoice *with the same INV number* but now with a $50 'high season' charge added that was not on the original invoice. Of course there were late fees. $55 doesn't break me, but the office seemed uninterested in finding out why. read more

Felipe and Mitch came out to my new property and did full inspection and fixed everything that need attention. They both had lots of knowledge about my system and spent time explaining it to me. Also had several tips for improvement. Great job. Highly recommend read more

We called Aquasense in October of 2021, It's that time of the year to winterize your sprinklers. It had been a few years since ours had been used so we wanted to make sure everything was running and shutdown properly. They scheduled us promptly even though we had not been a a customer for a while, they found our details and got us in. Technician came as schedule in the time window, was super professional and also the cost was great! No surprises which we loved. He also helped me answer a few questions I had on our sprinkler system which was great! Will continue to work with Aquasense for our spring re-start and any other needs! Highly recommend if they have open spots for new customers. read more

Really bad customer experience - the technician was rude and tried to trick for amount of time spent on the job. Did not fix the issue and never showed up for the second visit. Horrible service - avoid them. read more

We had a very awkward pump system for our irrigation and the original installer was unavaible to turn the system on. Aquasense and specifically Mitch did an incredible job of standardizing the system to allow a simple turn on and off. The pricing was very reasonable. Mitch was very professional, very friendly andcommunicative and as an added bonus he did our backflow testing. We have and will continue to recommend. read more

Bart came out this WED to reset my sprinklers, fix broken heads, and make sure the system was working correctly after we had removed some sold landscaping. He really knows his stuff and got everything in working order. My rainbird system is older so I'm so glad it's up and running and he knew how to fix it....great work Bart! read more

a big shout out to Dan for his work setting up my sprinkler system this spring! while he was at my house, he took the time to make sure everything worked well and looked nice. He also explained to me what exactly he completed. fast forward, everything got put to the test with the good weather we had and it all worked flawlessly! my pots and yard look great! thank you Dan! You rock! read more

We have a minimum one hour charge at $85 plus tax. Additional time is billed at $75 per hour at 5 minute increments and parts are extra. We can only send two people crew, so even when my job was a 1 - person, 1 hour job, I was being asked to pay for two people. Seriously!! I am better off finding someone else. read more

Update 5/20: We had our new sprinkler system service provider come out today to turn the system on for the season. It took him less than five minutes to repair the obvious leak that Aquasense ignored for at least 4 service cycles. He also had us confirm that everything was hitting all of the areas we wanted before he left. I highly recommend Sound Irrigation Inc. 1-206-817-1976 read more

Bart and Brandon were outstanding as well as the entire front office staff. They have serviced two of my properties for years and always do a tremendous job, at a reasonable price, and on time. read more

I can't share anything about the quality of their work because they never actually made it to our property. In July, they said that they would visit "late August/early September." I understood that they were busy so agreed to that. Unfortunately, they just kept pushing me back until finally this week saying, "we just don't have the time to take this on right now." Now, I'm stuck with a broken irrigation system and need to find a new vendor. read more

I used their service to add a zone to my existing sprinkler system. Dan showed up on time, explain exactly what needs to be done. I was home and I was monitoring what he was doing. He worked straight without a break until he was done. I am perfectly happy with the results. More important my wife is happy with the results. I was reasonably charged. It was worth the wait. Highly recommend. read more

I've been an Aquasense customer for nearly a decade and am very pleased with their service (sprinkler maintenance and backflow inspection). This morning, they came to winterize my sprinkler system, and everything went smoothly, as usual. Dan and Bart showed up on time, worked quickly and efficiently, and before I knew it had the job completed. I'm consistently impressed with the professionalism of their service. read more

Bart was wonderful. Did the routine maintenance but also did a great job helping me to know where my meter is and he fixed my drip system like a pro finding leaks I didn't even know I had. He was wonderful. Would recommend them to everyone. read more

used it for 2 years! first year, great and charged for $99. second year, 2022, technician failed to show up for twice, with no explanation and no phone calls. read more

Had been a Customer with this co for over 11 years, but the recent treatment from Grant McKay (owner) has definitely altered opinion of this Co. He has been beyond Rude, Unprofessional, Demanding beyond measure. He threatened to reverse repairs of Sprinkler system for our Annual Backflow Testing & reverse the Documents sent to Water Co (according to water Co, thankfully this can NOT be done. This attitude and treatment added so much stress it is beyond imagination. The company (w/exception of Steve from the crew membership dept, whom took less than 10 mins to repair the Sprinkler situation), has really really gone down the drain!! Sadly!! read more

We've been using Aquasense for about four years. Today Brandon came out and was right on time and polite and helpful. I walked around the zones to ask questions and point out areas I knew were not getting adequate water ... Shrubs grow and over the years can block sprinkler heads. I've found that if you go out with the crew and walk your yard with them you get better results. You should know your yard better than someone who comes out just twice a year. Brandon solved a few irrigation problems by swapping out heads and also explained how to have better results when setting up the watering schedule. read more

Aquasense consistently solves sprinkler head problems for me (whenever needed as a customer for over a decade), and today Dan went above and beyond. A gusher was buried over 12" down near a tree, and Dan persevered to find the broken sprinkler head through a maze of thick roots. Thank you, Dan. Every winter, Aquasense winterizes the system. Every spring, I have them test my 7 zones and they repair if needed on the spot. They also do the required "backflow test" for the water district. Recommend them HIGHLY. read more

Happened to see one of Aquasense's trucks working in the neighborhood and reached out to see if they could accommodate me in their schedule. Bart Rogers requested few details about my sprinkler system and was able to get me a winterization maintenance window for the same day. I am so glad to have met Bart and experience professional services of Aquasense. Thank you very much and appreciate your services. read more

Scheduled back-flow valve replacement. the technician broke a zone pipe while replacing the valve and either did not notice or didn't care. Aquasense wanted to charge us for 2 hours labor to repair the pipe. we replaced it ourselves and told aquasense what we had found. We have not received any apologies or any other contact. Sterling read more

Bart came to my home and rocked it. I had multiple sprinkler zones not activating and he tracked down the wiring problems in no time. Smart and friendly service. I'm having low voltage lighting done soon with them and will try to update after that. Put them at the top of your list. read more

I've used Aquasense for probably 15 years and I'm always happy with the service. Bart was particularly helpful for this years start up service! read more

Beginning with a reasonable estimate from Grant for a major re-piping project (which included a master and two zone valves and backflow assembly replacement) and then the work performed skillfully by Anthony and Bart, this project, which could have been a nightmare, was smooth sailing from start to finish. Never had the pleasure of meeting Grant but Anthony and Bart were as pleasurable to be around as they were talented technicians. Recommended without reservations. read more

Very knowledgeable and always able to fix any problem with my irrigation. Gave me a 30 minute curtesy call before they arrived as I requested. Highly recommend them and Dan. He was super nice and gave me good irrigation advice. read more

Our condo through the Board has recently hired Aquasense to turn on our irrigation system and perform a tune-up. They send a second Technician, Mitch, who was very professional. Understood the minor issues and provided a prompt and correct action, even on a Saturday. Great experience. Best to communicate via e-mail. read more

Used for past few years. Initially they were great. Then the work started to dwindle in quality. Last service call i asked for replacement of 2 heads. Said they completed. When i asked tech (to his face) if he tested the system after replacement, he paused. Then said oh yeah. After leaving, i tested system. Both heads still had obvious leaks..water oozing from the earth. So i dug up both heads and found both were not connected properly. I had to redo their work. read more

Great customer service and attention to detail. They are very accommodating with their service appointment schedule. It's also nice that all their trucks have all the parts needed to do the job without coming back for another service call. By far the best lawn sprinkler company I have used. read more

Aquasense is a very professional company with knowledgable technicians. The office staff always calls or emails back promptly, which I've discovered is a rarity in this area. It took a few weeks to get on the schedule, which was not a problem for me, as my yard stays naturally wet until mid-July. I'd let my system go for a few years, and several heads had become overgrown and weren't working... I also had a broken pipe. They patched it all up and recommended a few additional improvements, which I decided to spring for. That required a second visit, which they were able to do the following week. Had one head break (lawnmower mishap) and they were right back out to take care of that. Each visit came in priced lower than original quotes and it's all been running terrifically for several weeks now. I'll likely look to Aquasense to add a zone to my system in the future. read more

I've been a customer of Aquasense for over a decade. The team has been fantastic, helpful, and always looking out for our best interests. We highly recommend Aquasense! read more

Dan and Howie came out to do the Spring maintenance on our home. They are amazing!! They noticed a bush that was dry and fixed the sprinkler head so everything runs perfectly. They are the nicest guys and did a fantastic job. Highly recommend Dan and Howie and Aquasense!! read more