Rad was just phenomenal in his Customer Service. I really don't know what the other reviews are talking about but they got to me earlier than what was originally told to me. I was in the car with my wife and I and my wife is pregnant. Initially they told me they were only able to have 1 passenger but as soon as I told them my situation they had told me they will accommodate. Very smooth, very clean, very quick. If I ever got into this situation again, which I hope I never do get stranded on the I-80, I know who to call. Thank you Rad so much. In a really bad situation you provided such a wonderful care that you brought to us much comfort. read more

Will was absolutely incredible!! 10/10 service! Great customer service, towed my vehicle and figured out what was wrong better than the last guy! Thanks so much man! read more

The most disgusting and disturbing people on the planet. The crew was super rude and disrespectful. They tried to steal money from me. Management told me on the phone it'll cost 350 to get my car even tho the car was still on the truck and not in the parking lot, and the worker told me 450. Had a big problem and I had to call management again. They are low lives thief's. I would not trust or interact with these people. I'll definitely call the irs on them to give them an audit or at least keep an eye on them because they are just trying to dupe people and they only take cash, Venmo, and cash app. And youll have to fight with them to get a receipt. They don't accept zelle which is kinda shady because what type of business today doesn't have cc machine and only run on cash app or Venmo. WILL DEFINITELY REPORT TO THE IRS FOR UNREPORTED INCOM. and everyone else should do that as well. IRS FORM 3949-A. They also give keep giving me a lot of different aliases and not their real names. something is not right about these people or their business. here is the link to the IRS form to fill out : https://www.irs.gov/pub/irs-pdf/f3949a.pdf REPORT THEM read more

They set a trap, they tow the cars, they set the price as they want, you can only pay in cash, they also charge tax for paying in cash, shame on you read more

Scam artists. And they'll lie about their names so it'll be harder to get them in trouble. Driver told me his name is Evan, but I do a little research and it's actually Radwan or Raddy Rad on Facebook. Yeah the one leaving himself fake reviews bc the rest are all about how he scams people. Doesn't know the law, doesn't have any people skills, just here to scam you out of your money. Don't worry, you tried the wrong one. حرامي وكذاب read more

I payed 3k for stero system i had installed in my car A1 broke into my car to tow it off the meter and it didnt run oyt yet "my door would not close because they broke the hing "they had it tied up with my seat belt and didnt want to pay for my damage read more

I was omw home to NY from PA & My car broke down on the NJ I-80, A1 towing was assigned for my tow. Took them about 3 hours to arrive, before they got there they called to inform me I better not be in the car because I can't ride with them, fine whatever..I ubered to the shop I was getting my car towed to butmy car never arrived!! Turns out they Dropped my car off at the wrong location! I had no idea where my car was I only found out because my husband forgot his iPhone in the car & we tracked the phone. I called the driver over & over and they weren't answering. Even texted them as well and they STILL haven't responded 24 hours later. I ended up being stuck in Jersey with my 6 & 4 year old kids for the night and had to get a hotel & another tow. Very unprofessional, 0 stars. Don't use them !! read more

A-1 Towing - Towing Near Me

Broke down on rt 80 called A1 towing. Came within the hour. Definitely recommend would use again..

These people dented my car and lied and said it wasn't them then when I took a picture they added 200.00 more dollars to the bill and locked the door. They dont answ the phone and the manager makes money by lying and only takes cash to keep it off the books. read more

A-1 Towing - Towing Near Me

Best tow service in the area. I've used many different companies over the years but when it comes to reliability these guys are the best. I was stuck in the middle of the night, and they came and picked up my car with no hassle at all. I feel safe knowing they have my back no matter what time of the day. Straight to the point service. Highly recommended. read more

Most corrupt horrible business to deal with. Tony who says he's the owner or manager will outright rob you. John the tow truck dummy is a con man. I have chase card and it comes with tow. A1 agrees to tow vehicles at the rate negotiated with Chase. After Chase dispatches them they call you to let u know they also want an additional 100 dollars. Called them on their game. Had car delivered and called police. We waited 2 hours and they had to give me the car without me paying their additional 100 dollars. Chase opened an investigation against them. I'm following up with additional investigations. This crime can't continue. read more

I had a full warranty and my towing was fully covered by the dealership, before reaching my address they called me and said that towing will be $225 and I have to pay $125 because my dealership will only cover a $100. They will ghost you when you try to call them. They're scam artists. Do not use their service. read more

made me waite 4 hours for BMW road side assist has lame excuse truck was broke. they have zero consideration for stranded MW customer.

Never had greater service in my life. Hard to believe most of these reviews when my experience was the complete opposite. Best use I've gotten out of my car insurance to date. Kept the number because I'll definitely be using them privately in the future. Special thanks to Tony for all the help draining my clogged (AC) pipe when all he came for was a tow. He's extremely knowledgeable when it comes to troubled vehicles, not to mention was super patient, kind and helpful. Seems like all these negative reviewers aren't happy they didnt get away with illegally parking for free... better luck next time. read more

Very unprofessional. I called them to give them and updated location and I was told they were going to call back once someone was on their way. Never got a call and it showed on my app that someone did complete the pick up which was wrong. I called multiple times and no answer. Was waiting a very long time too. If you need to tow DO NOT use this company read more

They had 1 tow truck blocking the parking to the restaurant I was picking up food from. As soon as I parked, one of the restaurant employees told me they were towing my car. Who called the other truck that quickly? The same perpetrator blocking the spots to the restaurant? They got $150 out of me to drop my car. read more

A-1 Towing - Towing Near Me

One word... Extortion, Charged 2 days storage when they held the car for less then 16 hours. China House on Lexington makes there money by waiting and towing cars. Literally took less then 5 minutes to be towed because the tow company is 100 feet away. No address posted, A1 is NOT in Paterson like the sign says. The address is 388 Lexington Avenue, Clifton. They keep Paterson posted so you are a wild goose chase trying to find your car, which they block with a huge tow truck so you can't see if your car is in the lot. This place needs to be on the news, they charged me $372.40 because of my out of state tags and the make and model of my car. One month prior, my friend got there car towed and was charged $350 when the car was still latched in the property still... which is completely illegal. I will not stop until this company is investigated by the better business bureau. read more

A-1 Towing - Extortion - Towing Near Me

So yesterday 3/19/2020 around 9:20 PM I get a call from my dad saying he thinks the car has been towed from Clifton Commons. Apparently there is a new curfew from this new private company who has taken over the lot and has implemented a time limit of how long a car could stay there until. Unfortunately our car was there over their time stamp and it was unexpectedly towed. While we respect the companies new policy it was unfair that a couple of new signs which were also very small were installed in this lot. It was very unexpected and we were disappointed that we had to pick it up the next day. For those who know my parents, they are both nurses who work in New York City and the reason the car was out in the lot for so long was because my dad was coming home from the hospital after a long day probably dealing with patients of all types of illnesses during this Covid-19 scare. Hoping to explain the situation of why the car was out there after the time limit we waited for today 3/20/2020 (my mom's birthday is today btw). My mom called, stated the situation saying how both her and my dad are healthcare workers who are in demand and may need to work more than what their shift called for and explained why the car was still in the lot. (it was apparently the only car left in the lot btw). The employee on the line had the audacity to say "you work too" assuming that we can basically swallow the bullet and go fuck our selves as they aren't going to budge and we're going to have to pay their fee to get the car out. So now my mom and I are in an Uber and we get there and the women says the fee to get it out is $402.25. My mom and I were shocked and asked why it was so expensive. She explained that there was a "service fee" meaning $65 everyday it's in the lot. Mind you, we came in with about $300 as the pricing of their company went as followed $225 for towing $60 for special equipment and $65 for storage fee's. The fee's my parents and I concluded that we were going to have to pay would be the $225 towing fee, the special equipment fee since it is a SUV and maybe the service fee as it was around 8:40 PM last night when they towed it. However this woman had the nuts to say that our car was in their for "2 days". Pretty sure everyone can do the math but if the car was towed around 8:40 PM last night and we just got it back home around a hour ago (11AMish) that isn't even 24 hours of holding the car in the lot. She said it's because the policy is it goes by date not by time limit. This is where the cash grab is and where I am disgusted by this company. You knew damn well you didn't have our car for the "2 days" you state you had it for and yet you have this woman one of your employees tell me and my mom in our face that we have to pay $402.25? (in cash btw hella suspect) that is the most Illogical bullshit I've heard in a while. We paid it so we could leave and get our car back, but what we had to do to get it was robbery. The whole situation is wrong. My mom has been parking in the Clifton Common Plaza for over 18 years and this is the first time something like this has ever happened. The fact that they implemented something like this at this moment with Corona virus infuriates me even more. There are people who are risking their lives out there including my parents who work around the clock and are trying to fend off this crisis. We do not understand why this type of thing is being implemented now. All I can understand from this situation is that we aren't the first people to get played by this company as someone on Yelp also talked about something very similar to ours. All I want you guys to know is that this company doesn't have it's ethics straight. This virus is becoming a serious threat to all of the tri-state area and they couldn't even be lenient on a couple of nurses risking their lives to stop it? Blasphemy at the highest degree. This company is total bull shit and inhumane. Clifton commons should've never signed with this company! Having a curfew in an area that have people going in and out of the city? There are healthcare workers who park here and you're going to fuck everyone single one of them who have to work after 7 read more

HORRIBLE EXPERIENCE I left a very detailed note on how to approach when picking up my vehicle they completely disregarded this I received 0 calls and they canceled my tow within 2 minutes of me not answering a text I got from my insurance company 0/0 recommend after I waited 3 hours for a tow it took them 2 minutes to cancel and apparently they were "unable to locate my vehicle" when it was literally right on my driveway that you can see right into from the street. read more

be aware! do not deal with this tow truck company! i had my insuranced requested a service. insurance told me that i dont have to pay for anything since its only 3 miles for my dropoff. i have to pay additional $50, and i said "okay, do you guys take card" they told me they do and there will be additional $15 dollars for using a card!??!??? i told them i will withdraw cash and hangup and called my insurance to cancel the service. this is a extortion company, i have no idea how they are getting away with this. just be aware! read more

Worst company ever. My pregnant wife was stuck on the road for two hours waiting for a tow. I swapped her out and still waited three hours more. They lied about coming to my location. They are extremely unprofessional. read more

Sketchy to say the least. A-1 just held our car hostage for $50 saying insurance wouldn't cover a portion of the tow after multiple calls to the insurance company where they said that was not the case. They wouldn't take card only cash or Venmo lol. Save yourself the hassle and frustration and go with a more reputable company as these guys are unprofessional amateurs. The reviews on here are bonkers by the way. Who runs a business like this?!? ..yikes. Oh yea, and I'm totally filing a claim with the Better Business Bureau against them. I encourage EVERYONE else to do the same. read more

Had an unpleasant experience with this company over the weekend. Had to tow my son's car 6 miles to a mechanic shop. These guys took a whole hour and a half to pick up our vehicle even though they are located in the same town, minutes away. The arrogance, unprofessionalism and wrecklessness of the driver was unacceptable. I would NOT recommend this towing company to anyone. read more

I wish I could give them no stars! I honestly do not understand why they are still in business. It's the WORST TOWING COMPANY EVER!! I literally waited over 8hours and I know because I was at work when I called the dealership about my car and they have a roadside assistance through this tow company. So I call at 9:45 am to get the tow for my car........seriously people no joke at 4:45 pm I called and the owner/manager told me that he truck coming to me was in an accident ......NOW I was already waiting all damn day and extra 45 minutes before I called them and asked where the tow truck was. He was not going to call or text me about the tow truck accident if I did not call them first! So I called my husband who gave me another jump cause my Car keep stopping like the battery had an issues. So I basically drove my car to the dealership after waiting all day for them to come get my car... but to not answer the phone or call for that matter is bad for business and after reading these reviews they obviously don't care either!! SCAM SCAM SCAM!! THIS OWNER IS A JOKE!! read more

BEST TOWING COMPANY EVER! Recently my car broke down on the highway and I didn't know what went wrong. I called my insurance company and they recommended A-1 Towing, the driver came exactly at the estimated time, which was an less than 30 minutes. Once, Anthony arrived, he was very professional! He looked at my car and helped me get it to a mechanic to get a repair. My car works smoothly now! I would DEFINITELY recommend anyone with car troubles to A-1 Towing!!! read more

Totally unprofessional. At the end of the conversation, the caveman at the other end of the line told me to "drop dead". I was totally covered with my insurance company for the tow but they wanted to charge me extra with no explanation And when I refused the person became verbally abusive and eventually told me to drop dead. Total caveman loser!!!!! read more

There was a guy by the name of Micheal from this company. And he is very rude even almost ran us over. He told us one price then charged us an extra $30 just because we had him waiting. This is extortion said one price then said another and asked only for cash. read more

I had a terrible experience with this company. To make a long story short..I ran out of gas a few nights ago in the neighboring town of Paterson and had to call roadside through my insurance company for help. I was told that I would be covered for a tow up to $70 and the driver would be there within the hour. To clarify, this was inaccurate. The actual time was close to 1.5hr from the time i called. When I asked what happened the driver said he went to the wrong street and quickly blamed the insurance company for providing wrong information. At this point I just wanted it to be done so I can get home. The driver stepped out of the truck. He began to assess the situation. He didn't seem to happy. It almost felt that since it wasn't a cash type transaction, he didn't want to help. He then quickly came to the conclusion that he would needed to use a wench to get my car on the flat bed. I thought it was funny because all I needed was gas. I asked if he had a tank on him. He said no. I was shocked. In my head I'm like, this guy can't be serious. But oh, he was. I mean If the car was stuck in a ditch, I can totally understand. This car was parked on the side of the road. There was even space for the truck to back up into. His exact verbatim was "they probably didn't tell you this but there's going to be a $35 winching fee". I figured that he was going to try so slam me one way or another and he did. When I called my insurance company back, they said that they shouldn't have charged this fee and they are responsible for telling them of hidden charges before servicing the vehicle. They failed to do that. End result was I was towed 3 min away to a gas station, and had to pay $35 out of pocket although I was covered up to $70 on my policy. How did you expect me to feel? I'm writing to make sure you don't make the same mistake I did. read more

A JOKE OF A COMPANY! They took almost 3 hours to arrive and when I called them to ask them where they were they told me they didn't know and hung up. I also took a look at their website (if you can call it a website!) that is posted here and it just shows how unprofessional they are! read more

A truly professional and kind driver that came quicker than I expected and had a very clean truck for me to ride in to the mechanic. Who could ask for anything more. I have been lucky to have never needed to use my roadside assistance in the past and had heard all the nightmare stories and was worried, but I guess the angels were watching over me and it was the total opposite. Thank you A-1. I'm sorry I didn't get the driver's name to mention him specifically. read more

SCAMMERS. DO NOT USE THEIR SERVICE I had service covered from New Jersey Manufacturers for a Tow up to 75 dollars. The tow truck driver came and about half way through the destination (which was less than 2 miles) and says "This car isn't on the policy I need $50" for the tow. I'm in the middle of a bad neighborhood and he springs this on me. Makes me pay cash and hands me no receipt. Tried to call up and they lied and said they had to use "special dolly's to lift up the truck." RIPOFF. DO NOT USE THEIR SERVICE. read more

*************MUST READ****************************** !!AVOID THIS TOWING COMPANY!! Called my insurance company for roadside assistance to my mechanic shop nearby and everything went wrong from the start. Estimated time of arrival for service was an hour and they took over 2 hours to show up. After hooking my car up to the tow (not even on the flatbed) I followed the driver to the location of drop off. The driver was reckless speeding about 35-40mph in a 25mph zone with my car attached. As he was driving fast the driver hit a bump in the road causing my rear muffler exhaust to hit the pavement as we saw sparks. I contacted management and they proceeded to tell me not to do a police report or contact insurance and that they would fix the damage. The owner called me with an attitude and being disrespectful to me for a mistake his driver made. Today my car was in the shop for the muffler replacement and while it was on the lift I got an estimate as they requested. When I contacted management for the estimated damage cost they called the shop my car was at and told them they were not authorizing the repair. I called the female manager back and she blocked my number. This is a prime example of the type of service you can receive from A1. I rate them an F minus. 1 star is a compliment. I'm lucky to have my car in one piece. Stay away at all costs and if your insurance company recommends this company demand an alternate towing service! read more

If I could put ZERO stars I would. This company was the absolute worst I have ever had to deal with. I needed to have my car towed in Paterson to Hawthorne NJ, and my insurance company, Progressive, requested A-1 Towing to pick up my car. Progressive gave me a phone number to contact them, so I called that number. When I called that number I was rudely spoken to by a man who was complaining why I was calling 10 min after the request was sent out. In my defense, I just wanted to make sure they had the right address where my car was because I did everything online and wanted extra verification that they knew where to go. After I explained that I wanted extra verification, the man harshly told me that HE will call me when HE leaves to come tow my car. I told him thank you for the misunderstanding and he hung up when I was in mid sentence. I shook it off and patiently waited TWO HOURS for a phone call for when they were on their way. I never got the phone call. I got a text from Progressive saying that they can no longer fulfill my request after I've been waiting in the freezing cold at night. I had to figure out on my own how to get my car to Hawthorne NJ, and I've honestly never been more disgusted with a company in my life. I would not recommend A-1 Towing to ANYONE. Worst company ever please don't do business with these people. read more

My vehicle had to be towed to my dealership, so I called my insurance to set me up with a tow truck company. The reason my jeep had to be towed was because I had no working keys and had to get new keys. The tow trucker driver called me and told me my insurance doesn't cover lock outs (which I found out later was a complete lie) and told me my insurance doesn't cover him lifting my jeep on the bed of the tow truck and that I owned him $80. He went further and said my dealership was paying for the tow? He was also over a hour half late, so I just gave him the $80 without question once he showed up. The guy who towed my jeep didn't write me a receipt for the cash I gave him and had no idea what he was doing with the E break on my jeep. He told me at one point he's going to have to Google it. He was flustered the whole time which made me feel uncomfortable and that he must have been new at his job. Also, he ended up pulling my jeep behind his tow truck, but charged me anyways for a lift. Not only that, he dropped my jeep off at the dealership and didn't tell anyone. So when I called my dealership a hour or so later they told me they have no idea where my jeep was, they eventually had to scan the parking lot and found it. So that day I called my insurance, found out my insurance covers everything the man said it didn't and when I spoke to the dealership they said they never spoke to the man about paying for my tow. Once I got the tow companies name I called and asked for a receipt, I was asked "why didn't you ask for one" and said I had to wait until they got the book of receipts from the driver (the guy said he'd call me back that day which never happened). It took over a week and a few phone calls from me and my insurance to obtain a "receipt" They were so difficult to talk to and very rude to me and the case manager from my insurance. The guy should have been fired, but it looks like they all collude together and scam people. When I told the guy my insurance covers lock outs etc he said "yeah yeah they say that but doesn't mean anything" like he wouldn't listen to me at all. I finally called him out and said it sounds like your driver pocket my money and his response was "he's been here for 10 years don't think he'd lose his job over $80" Honestly the worst experience I ever had with a tow company. My insurance better have dropped them. read more

SUPER UNPROFESSIONAL! My insurance company sent them and they took over 3.5 hours to arrive. The driver was rude and unfriendly upon arrival and was speaking on his cell phone during the entire interaction, including the drive. Terrible. read more

LOVE this towing company! They made my first towing experience amazing!!! Positive workers and it only took about 10-20 minutes to get there. Great choice, I definitely recommend Anthony, he was so polite and professional. You won't be upset with THIS TOWING COMPANY!!!! From now on I will always count on this towing company!!! read more

So, unfortunately, I broke my key and had to have my car towed to the dealership on Monday. A1 towing not only stayed in constant communication with me via phone, but also sent an estimated time of arrival through text. Also, the way my car was positioned, it was difficult to hookup to the truck. A1 was very patient and worked diligently to get the job done. It definitely helped that he was friendly and had a sense of humorIf I'm ever stuck in the Jersey area again, I will certainly contact A1 towing. read more

This company Is full of shit .. all they is looking for is money. They telling the only I can get my car back.. if I pay with cash I do not highly recommend it straight trash company do not do business .. read more

Car needed to be towed. Tony from A-1 Towing was very helpful and extremely professional. Thank you for making what could be a stressful situation simple and seamless. read more

The absolute worst service on this planet. The tow truck driver good-looking and he knew it and he looked angry that he was there and I said I'm sorry to inconvenience you and he said it's alright like I was being serious. He was angry and mean and then he told me he cannot give me a ride I am elderly I was wearing high-heeled boots and he made me walk 3 miles in the heat and lied and said it's all tow truck policies. I used another tow truck service and they gave me a ride. Then I called his dispatch service they told me they were doing me a favor by towing my car and that they were doing me an extra favor by parking it in a parking spot. I said I pay for this service and if you don't park it in a parking spot where were you planning on parking it? Then he hung up on me I asked that they put the keys on my deck so I could get in my home and of course they didn't I had to break into my own car. They are rude conceited and mean. I would rather walk for 20 miles than ever call this company again. Two of my friends said they had similar problems with this company. It is not worth it call someone else. read more