I cannot begin to say enough good things about this shop. Frankly, this was the best experience I've *EVER* had at any kind of car repair shop and these are truly good people. Anne was kind, professional, and informative at every step of the way. I also spoke with Mohammad at certain points and he was great to work with. They absolutely went above and beyond to take care of me and I'm so grateful. I can't recommend them enough and will absolutely be back should I ever need any work.
The story: I was rear-ended on an on-ramp to Route 3 in Clifton, NJ on July 1st and was referred to this shop by Geico. The damage was minor, but my bumper needed to be repainted and one small part was missing. They made all the arrangements for me including the car rental while my car was in the shop, and made the process easy. Every question I had was fully addressed and they kept me informed the whole way through.
When I picked up my car after the repair, I noticed some issues: some scratches on the taillights which weren't there before, some excessive specks in the paint, an uneven paint line at the base of the bumper, and one other defect at the left edge of the bumper which didn't look quite right. Upon bringing these concerns to them, they immediately scheduled a time for me to bring the car back in and were apologetic and understanding. It was easy to tell from their demeanor that they take a lot of pride in their work. When I dropped off my car for the rework, they even arranged for a ride to and from the shop, which I totally didn't expect. Ultimately, no place can be perfect 100% of the time - things do happen, and how a business handles a situation when things go wrong really speaks volumes. They were kind, accommodating, and made it clear that they wanted me to be happy.
The end result? A wonderful repair. Because they painted the entire bumper, some damage which was present before the accident was also fixed, and they even fixed a part of the chrome detailing on the bumper which had looked bent and damaged ever since I bought the car. They did a great job - and the car looks better than before I even got into the accident.
I want to thank them for their work on my car as well as the excellent customer service I received! I truly could not be happier! read more