Ray and his crew are excellent auto body repair experts. My car looks brand new - nice and shiny…read morewith a top notch paint job. My only improvement would be to suggest a weekly car repair status email or phone call. Outbound status communication is important.

I took my Subaru with a crashed up front bumper to Ray, the big guy at A&P. He gave me an estimate…read moreright on the spot and I told him to go ahead. That was a Monday. The following Monday I was driving my car with no sign anything had ever happened. Ray is the best. I'm pretty sure that if I asked him to build a car he could do that too. Take your car to Ray because he can do it all. Phenomenal work at a more than fair price.

The owner has been amazing. My insurance company-usaa, has been back and forth with getting an…read moreappraiser out to the location. He has sent pictures to them because I am unable to.. He has attempted to resolve all issues that arose; including when the appraiser wrote a $60 estimate I appreciate your help throughout this entire process. Thank you

Entourage Automotive is the only place I trust to fix all my cars. Jason is incredibly responsive…read moreand always gets things done quickly. His team is fast, efficient, and reliable--I can never complain. I highly recommend them for any automotive needs!

We were dealing with a serious family issue. Every one there went out of their way to help us,…read moreeven staying after hours. Mark, Reynaldo(spell?) and the super efficient lady at the desk all went above/beyond. We cant thank them enough!! Please patronize them!

Beware of overpricing and unexpected fees…read more I brought my VW Tiguan to Vincent's Garage to check a check engine light. I clearly explained my intention upfront and was told to leave the car so they could plug it into their diagnostic system. When they called back, they quoted me $750 for a battery replacement. For context, the official Volkswagen dealership quoted $500 for the exact same job. When I went to pick up my car without getting the work done, I was shocked to be handed a $165.39 bill just for reading the code. This included a credit card fee and a "shop supplies" charge--which I was later told on the phone was for "grease that goes on the wires for a check engine diagnostic test." When I called to question the unexpected charge, I was told there would have been no fee if I had said something before leaving the car--even though I had clearly communicated my intent before handing over the keys. I requested a refund for what felt like an unfair charge and was denied. Poor communication on fees, absurdly marked-up service quotes, and questionable charges. I will not be returning and recommend shopping around before leaving your car here.

They destroyed the engine in our new car -- only 6k miles, no problems -- by botching a simple oil…read morechange. The car broke down on the highway while driving with kids. The car had to be towed to a dealership where an inspection found no oil in the engine block, the result of the Gulf station improperly installing the new air filter. The catastrophic oil leak required an expensive engine replacement. Even after learning of our experience, and knowing that we were without our family car due to his shop's obvious negligence, the owner then refused to cover the costs following his insurance carrier's denial of his claim. And his insurance company just told me that he did not have active coverage because he has been failing to make regular payments. That forced us to involve our own insurance in order to cover the $15k-plus worth of work. We just got it back, nearly a month after it broke down.

They get you in and out quickly always accommodating honest fair not what you expect in car dealersread more

Had these guys dispatched to me when my Hummer H3 broke down and John was awesome person to have…read morecome help me out in my time of need. He was willing to go out of his way to assist me, luckily everything worked out to my advantage and my truck was able to be towed to the AAMCO Transmission on E. Gun Hill Rd. Bronx NY. John was professional, friendly, courteous and knowledgeable of his trade. I definitely took his info and will be using these guys again directly the next time I'm in a situation like I was. Thanks guys...

Transparent about pricing and great service. I have brought my car here at least 3 times.read more

Life savers! On my…read moreway home to Westchester from Brooklyn, i hit a huge/deep pot hole on the ramp to the Bruckner Expressway. I knew i had a flat and was looking for a place to find a spot away from traffic and I was able to exit to the Bruckner Plaza. Usually I can change a spare tire by myself no problem (this wasn't my 1st rodeo). However, for some reason the flat tire wouldn't come off, and it was freezing. I eventually resorted calling my automobile's roadside assistance. I provided them my location and the problem. They indicated that they contacted Hope Roadside, and that the ETA was approximately 45 minutes. This was like around midnight too, and it was freaking brick outside. They came on time as estimated. The guy helped me out. At first he tried to pull off the tire too, but he indicated that it's stuck on pretty good (probably frozen). He proceeded to pull out a sledge hammer and knocked the tire off. Luckily the hub wasn't damaged from the sledgehammer. When putting on the spare, the mechanic noticed that one of my lug nuts was shredded, so it wouldn't screw on correctly. He indicated that he can only screw on 4, which should be enough, but I need to eventually get it checked out. The guy that helped me understood that it was late at night and it was freezing, so he came and got the job done as quickly as possible. I definitely appreciated the help. He provided recommendations to drive only 40-50 MPH since i am using a donut with only 4 nuts bolted on. The guy was very helpful. 2 thumbs up!

These guys are life savers!! I was on my way to Syracuse with my wife and 9 month old child when my…read moreback tire exploded! I was fortunate enough to make it off of the highway and Google a near by roadside assistance and luckily I came across hope. The gentleman introduced himself to me as D helped me jack my car up and had me back on the road in no time and just when I thought I was going to get scammed like the other places I've delt with in the past the price turned out to be pretty fair, I was in awe to see that I didn't even have to negotiate with him on anything, also while we were fixing my car he provided air conditioning and water to my family in the 90 degree weather we were in, thanks HOPE you guys are awesome!

Nightmare! We waited 6 hours for a tow service and then dealer reports over $9k worth of damage to…read moremy sway bar, under carriage etc. Both insurance adjuster & independent mechanic agree it was caused by towing company when they pulled my XC40 onto the flatbed. This cost had absolutely nothing to do with the reason the car had to be transported back to the dealer. This towing service was through Volvo roadside assistance. Buy your own and don't chance using them. The chances of them owning this damage.... worst experience and equally bad Volvo customer care. Don't buy a Volvo.

Thank you for being careful with my car very courteous Service will use again Most of all very…read moreprompt They will be recommended from me

This is a wonderful shop that I've been to twice, and they are very courteous, sincere, and do the…read moreright job by you. This is a go-to trusted mechanic for the white plains area. They explain everything to you and don't force you to get unnecessary things done on your car.

Lol came back 2 years later to write this. Took my honda civic here 2 years ago for what I thought…read morewas a oil leak. Get a call saying my head gasket was blown and might as well do the timing chain while they're in there. Around 2k in work. 2 years later and 35000 more miles, my car is still running strong. Always get a second and even third opinion! Ps. there was no leak at all, and that was my mistake