1. A-1 Shoe

0

San Francisco, CA

A-1 Shoe

3.8 (64 reviews)
ModerateShoe Repair, Luggage
Closed • 11:00 am - 5:30 pm

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Services - A-1 Shoe

Shoe cleaning

Shoe repair

Shoe resoling

A-1 Shoe Photos

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Recommended Reviews - A-1 Shoe

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Reviews With Photos

New heels
S Blair P.

I thought this was the best after one trip. I was wrong. I left a pair of shoes there over two years ago. I went back maybe 6 months later because I'd never heard from him and no one ever answered the phone. He was there. I gave him my ticket. He looked around and grabbed one and said "oh. I just started working on these". Never went back. Definitely not worth the $100 that I probably gave him a deposit on. If he's ever open when I drive by maybe I'll stop by but I'm not sure. I miss those shoes. They weren't anything fancy but I loved them and can't replace them and was willing to spend 100 on them so they'd make it another 20 years. Oh well. P.S. the shoes that he did before needed a refresh- got one for much less on Geneva at another place. My error. Doesn't have to be yours.

Edward T.

I brought in a Dooney & Bourke bag that needed to be polished. Yony inspected the bag and saw that the leather binding was coming off. Of course, this needing to be fixed will also incite additional cost. And though I only wanted to spend less than $60 on the bag, he pegged the price at $135 for both polish and repair. Can it get any worse? Yes! My girlfriend needed the bag pronto, so all that Yony said he would do, had to be done the very next day, opening time. Recap: for a $135, two works needed to be finished in less than 24 hours: polishing/cleaning & replacing the binding. After a good night's rest, the job was done, and the job result was beyond what I thought it to be. It looked brand new and the timing was perfect! Granted, I picked it up around 2PM, but the job was that good that my girlfriend didn't bother with being upset with me!! Thanks for an awesome looking bag!!

30yr. old leather jacket, zipper and pockets worn out.

I have a treasured leather bomber jacket that is 30yrs. old. The zipper wore out and while at A-1, Johnny suggested he could treat the leather and bring it back to life. We were very pleased with the quality of workmanship. Johnny is committed to his work .

Charged me $50 for ordering new parts but gave me a used part instead :(

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3 years ago

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7 months ago

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11 months ago

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2 months ago

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1 year ago

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1 year ago

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1 year ago

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3 years ago

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12 years ago

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6 years ago

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3 years ago

I went three times and its closed. I called the number on the window and it goes straight to voicemail. Is this place still open?

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5 years ago

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9 years ago

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6 years ago

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9 years ago

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9 years ago

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6 years ago

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9 years ago

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6 years ago

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7 years ago

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13 years ago

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9 years ago

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17 years ago

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19 years ago

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14 years ago

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16 years ago

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7 years ago

Outstanding! Johnny replaced a zipper on one leather purse and repaired a strap on another. Quick turn around and excellent work!

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13 years ago

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18 years ago

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16 years ago

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7 years ago

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9 years ago

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8 years ago

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11 years ago

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14 years ago

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8 years ago

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15 years ago

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11 years ago

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12 years ago

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12 years ago

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Page 1 of 2

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Review Highlights - A-1 Shoe

“I called A-1 and Yony told me he will be working late so come in and wait while he works on my heels.”

Mentioned in 12 reviews

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Samsonite

Samsonite

(21 reviews)

$$

Union Square, SoMa

I started this adventure with low hopes. I'm in tech and the "support" facing world is grotesque…read morehere so I figured what do I have to loose - why not let's try the support process. I took a broken suitcase to the store but first I completed the on-line RMA process. The form was pretty simple, the store took it and charged me $10 for shipping. That was it. Really! In few days I got an e-mail notification that the item has been shipped back to me. To my home address that is, not to the store. Amazing! Who knew. I'm a devoted customer now. What else can I do? :)

This is overdue but wanted to send kudos to staff and especially Barbara, the assistant manager for…read moreStore #277 at the Samsonite store at their store at San Francisco Centre. I had previously purchased a Samsonite luggage for which I happily used for nearly ten years. Over the last two years of use, two of the wheels showed wear with one wheel splitting and other loosing the outer layer. I called the Samsonite SF store and they advised me to bring bringing the suitcase in. When talking with the original salesperson (sorry I forgot her name), she indicated that this damage may qualify under the luggage's 10 year warranty if I could produce the original receipt for purchase. I returned home and actually found the receipt showing purchase 15 days short of 10 years for the day I brought it in to SF Centre. The luggage was shipped and I was happy to hear via email that it qualified under the warranty, the wheels could not be replaced and Samsonite would send me a new Samsonite Freeform Spinner 28 White/Grey, model 78257 for no charge. I did not receive any further information for 2-3 weeks. With an upcoming trip, I contacted the SF store again and spoke with Barbara, Assistant Manager at Store #277 who listened and performed immediate triage and follow up while I was still on the phone, regarding the disposition of a previously approved replacement under warranty for my luggage. I had received the message that the decision was made to replace my original Spinner suitcase under the 10 year warranty, However, Barbara was able to see from my forwarded email that there was no link for selection of a replacement. She followed up with calling the warranty department and her managers to assist. In short time, I received a new and amended RMA showing a link to Check Status to review my replacement options. With special thanks and praise for Barbara. After a few more communications from her to the Warranty Department on my behalf, I received the Freeform Spinner 28, that I had selected and it happily served its purpose with my trip. This store has dedicated staff who know how to follow through for great customer service. Unfortunately the San Francisco Centre is going through changes and the Samsonite Store #277 was notified to vacate. Not sure if this has occurred but I do hope the company will relocate Barbara and staff to the next best San Francisco location in order to help us with our luggage needs. I'll definitely return when I have future plans requiring a new addition to my travel luggage needs.

RIMOWA - Ombré model

RIMOWA

(44 reviews)

Union Square, Financial District

Exceptional service once again from the RIMOWA San Francisco location!…read more I originally came in planning to purchase just one carry-on, but after the remarkable service we received from Morgan, we ended up purchasing two additional Hybrid Check-In L suitcases. The next day, I had a change of heart about one of the colors and called the store to ask about exchanging it. Morgan wasn't working that day, but Ian was incredibly helpful. He checked availability and let me know they only had one remaining in the color I wanted--the display piece--and I happily asked him to hold it for me. When I returned on Saturday with the white suitcase, Morgan greeted me right away and had everything prepared. The exchange was completely smooth, stress-free, and handled with such professionalism. No hassle, no complications--just exceptional service. I am truly grateful to Morgan, Ian, and the store manager, whose name I unfortunately didn't catch, for making me feel so comfortable throughout the entire experience. Morgan, who has been with RIMOWA for 24 years, is truly remarkable. We walked into the store simply intending to buy luggage, but we walked away feeling like we had gained a friend. Thank you, Morgan, Ian, and the entire RIMOWA San Francisco team for making our first RIMOWA experience so memorable. We are already looking forward to visiting again, even just to see what's new.

Exceptional Repair Service at Rimowa San Francisco…read more I recently brought in a 10-year-old suitcase with a broken retractable handle, unsure what to expect since my exact model had been discontinued and an identical replacement part was no longer available. That's when I met Adam, a service technician at the San Francisco boutique, who completely turned my hesitation into confidence. Adam took the time to walk me through my options, explaining that the replacement handle would come from a newer model and wouldn't be a perfect visual match to the original. He was honest and thorough, and reassured me the repair would still leave my case looking great. When I picked up my suitcase, I understood exactly what he meant. The precision of the repair was immediately obvious, every detail handled with real craftsmanship. It's clear Rimowa invests in technicians who take genuine pride in their work.

Maison Goyard

Maison Goyard

(290 reviews)

$$$$

Union Square, Financial District

I had such a wonderful experience at the Goyard San Francisco boutique, and Daisy made it so…read morespecial. When I first arrived, the SA I had worked with before was helping another customer, so Daisy stepped in to assist me. I'm so glad she did! She was warm, patient, and never made me feel rushed. She took the time to show me every bag I wanted to see and answered all of my questions without ever making me feel pressured to make a decision. I was torn between the blue and green Mini Anjou, and Daisy gave me honest advice based on the colors I wear most. She suggested the green because she felt it would go better with my neutral wardrobe, and she was absolutely right. I love my green Mini Anjou and couldn't be happier with my choice. What really impressed me was that she took notes on the colors and styles I'm interested in so she can let me know when new bags arrive. That personal touch meant a lot to me and made me feel like she genuinely cared about helping me find the right bag, not just making a sale. Thank you, Daisy, for making my shopping experience so memorable. I can't wait to work with you again on my next Goyard purchase!

This is a great Goyard store located on Grant Street in the heart of the beautiful city by the bay…read more We were surprised to see that the store is expanding to the space adjacent to it to create a bigger and better shopping experience. The Mrs enjoys looking at all the new purses and wallets and the salespeople always provide top notch service. Shout out to Roxanne for being able to keep the Mrs in the know when items she wants are in stock. Although there may be a line in the front it moves very quickly so don't be put off by it. Overall, I would highly recommend this Goyard when you're visiting the city.

A-1 Shoe - shoerepair - Updated October 2026

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