Staff very friendly , efficient, and reasonably priced service . I would recommend them to everyone!

A-1 Lock was soooo helpful with remaking a couple spare keys for my 2022 Kawasaki motorcycle! I unfortunately came through their doors 10 minutes before closing, but they were still patiently helpful, made both keys, and I was out their door 1 minute before closing time!! Both keys work great, and they're actually better than my original because the replacements are taller and easier to grab when in the ignition! AND... both keys were only $4 each! THANKS AGAIN! I'll definitely be back! Tim read more

Largest locksmith in town. Also I believe the only one with a storefront building in town. But another locksmith company that will no longer program key fobs. Not because they cant if all because they have agreements and contracts not too. They will send you back to dealer. When they did program fobs its was 1/3 the cost of what it is at car dealer. They will cut Key blanks at nearly 1/5 the cost of what the dealer would charge even though they cut them for the dealers. read more

We're here at the State Fairgrounds from out of town and locked keys in the car. Called A-1 and they came within 15 minutes, opened the car in a jiffy, and charged me a great price. Friendly and professional. Highly recommend! read more

If you need locks or keys in Sangamon County, this is the place to go. Prices are fair and the staff is knowledgeable.

I have used A-1 Lock three times now. Once was to change all my locks when I got a new house. Another time was to unlock the specialty locks on my basement windows when workers doing waterproofing needed a way to vent the room and needed them open quickly. And the third time was when I locked myself out of the house for the first time and they came to my rescue on New Year's Eve shortly before they closed for the day. They are very helpful and responsive and have always been there when I needed them. I think the man who helped me probably had to work a little later to help me out and I really appreciated it. Every time they've been quick and helpful and the prices have seemed very reasonable. read more

Matt came out and saved me on a Sunday night when I had loved myself out of delivery truck. Great customer service with the person that was answering phone and great follow through with Matt on the other end. A-1 Lock is the go to company to help get your vehicle and or house unlocked. read more

Stopped by today (5/23/19 @ 12:15) to try to have a key made, the door was open and there was no indication that they were closed for lunch. I stood at the counter for about a minute while 2-3 employees spoke to each other in another room, one of the employees began walking towards me, didn't look at me or even acknowledged my presence as she walked right past me..so I left..and will not be going back. read more

After locking my keys in my car at a gas station on my way out of town, A-1 Lock quickly came to my rescue! The locksmith arrived shortly after calling and was very friendly, knowledgeable, and efficient in getting into my car. I am very pleased with the quality of service I received. They definitely helped me out when I was in a pinch! I would highly recommend A-1 Lock to anyone. read more

After purchasing our new home this was the FIRST company who came in and finished their job efficiently and affordably the same day they were hired. No hassle. No hidden fees. Quality employees. I am thrilled with the service I received. read more

Years back I had a good experience with A-1 after locking my keys in my vehicle. The tech made his way out quickly and efficiently picked his way in so I could get on my way. It was great. So yesterday when my girlfriend locked her keys in I figured it wouldn't be too tough to get them out to do the job. I was wrong. After she called and the dispatch person got a tech on the way the tech called to touch base. He told her that he had never had to pick a lock to get into a vehicle before but he would give it a try. (two other services had already tried the air bag and long stick trick with no luck.) He didn't seam too excited about driving out though and kept insisting that she should spend $125 dollars the following day to get a key cut from the dealership instead of $65 for him to come do it at that time. I would venture to guess that he is either not a very confident lock smith or he had better things to do than go to work when he was the only one they had on call that night. The second time that she called to try to get them out I spoke to the fine young tech and was basically told he didn't want to come out because we would have to pay him whether he got in or not. I guess I should thank him though because while I would have paid him, based on his general beat around the bush I doubt that he has the skills that would have been needed to get into the vehicle. Instead of working to make his employer and himself a little money he worked pretty hard to talk us out of utilizing their services. A-1 has been around for a while so I assume that this isn't the norm, hopefully this is a rare case with one sub par employee. read more