1. 986 Pharmacy

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Rosemead, CA

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986 Pharmacy

5.0 (1 review)
Open • 9:00 am - 1:00 pm

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2 years ago

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CVS Pharmacy

CVS Pharmacy

2.4(85 reviews)
2.4 mi
•$$

I want to give a special shout-out to Pharmacist Joseph Chen for his outstanding service and…read morededication to patient care. I brought in a vaccine voucher from my clinic that allows me to receive a vaccine at CVS, even when my insurance is not contracted with the pharmacy. Unfortunately, I was initially turned away despite presenting the voucher. The staff member assisting me told me that the voucher would not work and that I would have to pay out of pocket for the vaccine, which was confusing and frustrating. Thankfully, Joseph stepped in and took the time to help me. He went above and beyond to figure out the issue and get everything resolved. As it turned out, the system was very particular about how the information needed to be entered. Rather than simply turning me away or telling me to pay out of pocket, Joseph demonstrated patience, resourcefulness, and a genuine willingness to find a solution. This is what exceptional patient care looks like. Healthcare is not just about processing prescriptions or following a system's prompts. It's about taking the time to listen to patients, understanding their concerns, advocating for them, and making an effort to find solutions when things don't go as expected. Joseph demonstrated the kind of compassion and professionalism that can make a stressful healthcare experience so much better. His willingness to take ownership of the situation and go the extra mile truly stood out, especially when I had initially been told that nothing could be done. CVS is fortunate to have a pharmacist like Joseph Chen. Employees like him remind us how much of a difference one person can make through patience, dedication, and genuine care for the people they serve. Thank you, Joseph, for not giving up on me and for providing the level of patient care that everyone deserves. You truly went above and beyond, and I hope your efforts are recognized and appreciated! Also, I think the initial lady didn't know or lied idk her name but she did it to shoo me away

Shopping in Alhambra, California…read more.. Still on the hunt for postcards, I was driving by this CVS Pharmacy, and decided to take a peek... Looked at some beautiful flowers, plants, and other cute merchandise, but no postcards. I even asked staff... she pointed to some calendars... nope... Another staff said that they don't carry postcards... Oh, well, I got a nice gift and used my coupons... yay!

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CVS Pharmacy
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CVS Pharmacy

CVS Pharmacy

3.0(85 reviews)
3.1 mi
•$

I drove all the way here after the "mentally unstable" customer service experience from 816 E Main…read moreStreet location. (They wasted my whole hour!) I would recommend this store, because the employees know what to do. I just asked the cashier lady to apply all coupons on my account, the cashier lady did it! Funny thing happened when she didn't have a change for my $100 bill! She was going to have her coworker to redo the whole transaction.. and a note... it's quite common CVS employees messed up on transactions because of their reasons! Two days in a row now! I told her to not worry about it! I could check out with my card! At least I got my service done much smoother within 10 mins! I was able to use the restroom too! Save yourself time to come here! It's a holiday season! Don't let bad people ruin your day! I just realized I posted a good review for this location 7 years ago!!!

So, I've been to a few CVS locations and each time, it was hard to get assistance. I have the care…read morepass and each time I do self checkout, I dont get my discounts. So I ended up paying the full amount. I scanned my digital card at the self kiosk and it didnt go through. I checked the number that was associated with the membership and it was the same. Im not sure why it didnt go through. It is very annoying when I can't get my discounts for a membership that I paid for. The pharmacy is always busy, but theyre nice and will help when they can.

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CVS Pharmacy
CVS Pharmacy
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CVS Pharmacy

CVS Pharmacy

2.1(312 reviews)
4.4 mi
•$$

My child's school notified me that my TB test had recently expired so I had to get submit a new…read moretest result ASAP or I wouldn't be able to volunteer. It was extremely difficult to schedule an appointment with my own provider so I decided to pay out of pocket to get it done at a local CVS. Scheduling an appointment through the CVS app was super easy and the check in process was seamless. I received notifications on my phone with reminders to check and I was called into the doctor's office within a 5 minutes wait (walk ins are welcomed, btw!) The doctor was friendly and very thorough with the process. The test was quick and I was able to schedule a follow up visit to check the results the following Monday, and I received an email notification right away confirming my appointment. It was $35 for the appointment and it will be another $50 for the follow up. Definitely had a wonderful experience!

Terrible Customer Service & Lack of Care w/ pharmacist…read more I had an incredibly frustrating experience around 9 PM with pharmacist Maggie Cheung. The pharmacy wasn't busy, there was no line, and only one or two other people there were just sitting down waiting. When she told me my prescription wasn't there, I called my urgent care clinic, who confirmed it was sent. I tried to politely wave to Maggie to say "excuse me," but she completely ignored me. When I asked her to double-check, she suddenly found it and dismissively said, "Oh, they just sent it right now." Her attitude was terrible--no greetings, no "hi," no "bye." To make matters worse, she didn't bother to give me any patient counseling or explain how to take the medication. There is no excuse for this level of poor service when she wasn't even busy helping anyone else.

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CVS Pharmacy
CVS Pharmacy
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986 Pharmacy - drugstores - Updated October 2026

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