1. 911 Design

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Montclair, CA

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911 Design

4.6 (41 reviews)
Open • 8:00 am - 5:00 pm

Services - 911 Design

Bumper repair

Auto frame testing

Rear-end damage

911 Design Photos

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Recommended Reviews - 911 Design

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Rochelle C.

What an awesome job on my car!!! Loren and his crew have the highest of standards for their work. And they are a pleasure to work with. My insurance agent forgot to put rental car on my policy!!!!!! I wasn't going to pay for a rental car to sit outside my house as I work from home, just to drive it to the market once a week. I explained this to Loren and he did everything he could to get my car back to me. He is patient and kind even though I know I am a pain in the rear end!!! My car looks so perfect!!! It looks as good if not better than I would have had it from the factory. This shop is the best. If you care about exceptional workmanship and high quality this is your shop! All around a happy great experience!!!! I got my car home quickly, the workmanship wasn't compromised and I can tell they care about their work product and making sure their clients are happy. Can't say enough about how great 911 Design is!!

Carrera GT
Trevor W.

Love this place. Always full of amazing cars and they have an amazing attention to detail when servicing your Porsche.

Amazing shop!

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4 months ago

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4 days ago

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1 year ago

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1 year ago

Business owner information

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Loren B.

Thank you very much for the kind feedback. Enjoy the car!

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1 year ago

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4 years ago

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3 years ago

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3 years ago

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2 years ago

They were going to do a PPI for me. I had to cancel but the were still very courteous and helpful.

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8 years ago

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6 years ago

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5 years ago

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8 years ago

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8 years ago

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9 years ago

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14 years ago

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10 years ago

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Ask the Community - 911 Design

Review Highlights - 911 Design

“There's been a turnover in ownership (Hratch bought out Loren) but it hasn't slowed down the operation.”

Mentioned in 28 reviews

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Metro Honda - Honda Civic 2025 Type R

Metro Honda

(1.6k reviews)

I've been an Acura customer for over 14 years and have purchased vehicles from several different…read morelocations over the years. This was my first experience with Metro Acura, and the difference in customer service was noticeable from the moment I arrived. Before visiting Metro Acura, I had stopped at another Acura dealership in Covina. I walked through the entire lot looking at vehicles and was never greeted or even approached to see if I needed assistance. My experience at Metro Acura was completely different. From the moment I arrived, the team was attentive, professional, and focused on helping me find exactly what I was looking for. They quickly understood the vehicle I wanted, made the entire process straightforward, and within about an hour I was driving away in my new Acura. From my salesperson, to the management team, and finally the finance manager, everyone made the experience smooth, efficient, and enjoyable. There was no unnecessary pressure or wasted time, just excellent customer service from beginning to end. After more than 14 years of buying Acura vehicles, I can confidently say this was one of the best dealership experiences I've had. I highly recommend Metro Acura and will definitely consider them first for my future Acura purchases.

I bought a Mercedes at a Metro Honda dealership in Montclair…read more I've had nothing but bad experiences with Angel, Jimmy Thompson, John Lane, Armando. I've spent time and effort trying to get my car serviced at a Mercedes dealership, bothering their service department and my personal mechanic because (Jimmy Thompson) told me I had to service at a Mercedes dealership. My mechanic identified car can only be serviced at Metro Honda. I have zero confidence in them. I was offered a plan refund and asked for an appt to sign. Not possible, I have to walk in and wait as long as needed. Jimmy was bitter, acerbic, sarcastic and very rude when I challenged him on the misinformation given. 30 days to get a refund. No electronic deposit. He's an unhappy, nasty man. I never want to set foot in there again. Armando was supposed to give me info about the plan. I waited 2. days to call again. Called next 3 days in a row, left voice mails. Now my car is 1700 miles past due service. I started trying to get it serviced when it was 800 miles past due. I drove it out of state and needed to drive back since I had a maintenance plan! It took 9 months for metro to fix tears in the leather on the seat and a cosmetic flaw, both present at time of purchase. I asked and asked, after months I didn't know how to get help. It took me a month to do something I would never ordinarily do. I called John Hawkins (owner) and asked whom I should speak to. He was so kind and proactive. I was so sorry to bother him. John Lane replied (quickly) and was angry and rude. He said John was old and retired and hinted I hadn't kept previous appointments for repairs. Not true! As soon as scheduled, I arranged to be there. When we spoke after 5 days , (Armando) I asked if he received my messages. He said, "just the one today". The receptionist confirmed he was working the other days, "but was with a client". I keep my car maintained when due.I felt my only recourse was to call John Hawkins. I HATED DOING THAT!!! I asked whom should I talk to? Gus called within 10 mins. Suddenly have the soonest appt with a loaner. . That was never offered before. When I bought the car I asked Angel twice, if the car needed premium fuel. That would have been a deal breaker for me.Both times, "no, just regular gas" When I went home the day of sale, my tank was so empty that I could barely roll into an Arco before it died. Under the gas cap it said, PREMIUM FUEL ONLY. I mentioned it would have been considerate to let me know I would imminently need gas. Jimmy was quick to assert, "we couldn't fill it because it needs premium fuel and we don't carry that" The finance guy knew that, but not my sales guy? Again, (literally 2.3 miles) Reluctantly I was refunded $275 from price of maintenance plan, to be fair. At current gas prices, driving 10k/year, math shows it costs me about $700/year more for premium gas. My car has depreciated $9k in 10 months. Depreciation happens, but after the fact research factoring OTD pricing with its taxes and fees tells me I paid $5k over market value. Mr. Hawkins (owner) was present at my arrival and introduced me to his team and senior managers, instructing them to "treat me like family" I was lulled into a false sense of security and I just trusted. Mr. J. Hawkins is the owner and a family friend. I grew up with his daughters. He is getting older, but couldn't be sharper! I've known him for years. He is honest, kind, intelligent, and has an energetic vibe that is infectious. When I bought my car the dealership was being put back in order from their Christmas party from the night before. It was apparent it had been extremely beautiful and elegant. Staff were commenting on what a great time they had! John and family live out of state, and I don't know to what degree he's "retired" as John Lane sputtered at me, but he happened to fly in the day I went in, I sat in his large and tasteful office, the sr. management team all came immediately to greet him and meet me. It's the only time in my life I felt like a princess! I expected the best experience ever! I've bought cars at KIA Covina, KIA Citrus Valley, Claremont Toyota and Carmax in Ontario. This by far has been my worst experience. It hurts me to say that about Mr. Hawkins' company, I have the deepest respect for him. He's not there on the daily and I know he would not be happy with my experience. I can't be the only one. This am at 3:55 Emily Garcia texted me from Metro Honda asking if it was ok to text. Not at 3:55 am!! I don't silence my notifications, I have kids. That wakes me up. Around 8 I got another text, a person asking if I was ready to come in and look at inventory. I never indicated I wanted that! It's the last place I'd go! Her reply re: the 3:55 am text? It was AI. No taking responsibility. Are humans still in control over what AI does? Apparently not at Metro Honda of Montclair, CA.

St Mina Auto Sales

St Mina Auto Sales

(140 reviews)

TOP TIER BUYING EXPERIENCE!! I'm so glad that I came to St. Mina Auto Sales. The car was EXACTLY as…read morephotographed and was in the condition depicted. No smoke and mirrors here, like you get at other dealerships. Felix, Mina, and Henry were the BEST!! They are honest, straightforward, and literally streamlined the process. I couldn't have asked for a better car buying experience. I LITERALLY hate buying cars, but if I ever need to buy another car in the future, I would not hesitate to buy from St. Mina Auto Sales again. I LOVE MY CAR!!

So my experience here was fantastic. Felix was a great salesman with…read moreGreat understanding for what I wanted. They have a nice area to test drive . Car looked in great condition and beautifully detailed And it was definitely something that I was interested in. And I sent the information to my mechanic friend, and he said that the mileage that it was at was going to require it To get a certain service. After verifying that with toyota about this specific Highlander. I was so willing to get this vehicle, but I wanted it to be discounted for the price of the repairs that I was going to do on it within a week because of the mileage that required it to be done at that time. And without it it would not be a good outcome for this car. So I ask for the discount in between the price that both my friend mechanic and toyota quoted. And there was no budge. Great interaction, great communication, great cars. But yeah, if you're aware, and I'm aware a situation that requires a price discount. I think I should get it if i'm still willing to buy the vehicle just my thought.

Inland Valley Auto

Inland Valley Auto

(34 reviews)

My family made the decision to downgrade to a more economical vehicle. What could have been a…read morestressful experience turned into a truly positive car-buying experience thanks to Jay and his team. It's refreshing to work with a gentleman who genuinely cares about his customers and knows his vehicles from the bottom up. Jay's passion for cars and his love for what he does is contagious. Jay and his team are, in my experience, one of the most reputable and respected businesses in the used car industry. Everyone we dealt with was kind, respectful, and courteous. They treated us with understanding and made us feel comfortable throughout the entire process. They are a business you can trust, and my family is truly grateful for the time, patience, and professionalism they showed us. Thank you, Jay and the entire team, for making a difficult situation so much easier. We are very grateful for each and every one of you.

Was browsing around for TSX wagons and came across Jay and Crew/Shop. When people talk about…read morefinding a hidden gem in the automotive scene, this is definitely one of them. The customer service and professionalism were out of this world. Overall, it was a great experience and very welcoming. You can definitely see and feel the appreciation and love they have for cars, which really makes the whole experience stand out. I'm looking forward to purchasing a car from them and even using them for regular repairs and services in the future. One of the most honest automotive shops I've come across.

911 Design - bodyshops - Updated October 2026

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