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911 Appliance

3.0 (2 reviews)

Services - 911 Appliance

Appliance repair

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4 years ago

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9 years ago

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Good Guy Appliance Service - Coils after the basic maintenance cleaning .

Good Guy Appliance Service

(84 reviews)

So, I originally wrote a bad review and have since taken it down. I contacted Good Guy Appliance,…read moreand Vitaliy (the owner) had a service technician come take a look at our washing machine. The problem was that the technician never got back to us with our quote for the repair, even after I called a couple of times. After a week, I just wrote a bad review, thinking they did not want our business. The owner reached out to me after that and explained his technician was new and forgot to send us the quote. He apologized profusely, and he went above and beyond to make things right. You could tell he prides himself and his company on the quality of work they do. He ended up helping us repair our drying machine that just had a belt snap a few days ago. He was honest and sincere and very knowledgeable. Made the whole experience great. If I need any repairs in the future, I will only contact him and his company. He made what started off as a bad experience into a great experience. Highly recommended! ,

Vitaliy is the kind of technician you hope to find but rarely do. When my dishwasher started giving…read moreus trouble, he came out, diagnosed the problem, and kept at it even when a fix didn't come easy. It took more than one visit, but he only charged me for the first. His integrity alone is worth five stars. What really stood out was his honesty. When he hit a wall, he said so plainly rather than guessing or upselling me; he spent time researching the problem and asking others in the industry. I even told him I'd be fine buying a new dishwasher, and he gently pushed back - he was determined to fix it, and he did. He asked for patience and delivered results. In the end, Vitaliy saved me a significant amount of money and did it with genuine kindness throughout. If you want someone who is skilled, honest, and truly committed to solving your problem rather than just closing a ticket, call Vitaliy. He's the real deal.

911 Appliance - homeappliancerepair - Updated May 2026

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