This is a review for the clutch replacement service I had done at Repairs Done Right a few weeks…read moreago. Needed to replace the clutch in my car, and Repairs Done Right answered the call! Sent out an inquiry through Yelp, and Billy at Repairs Done Right (RDR) was one of the first to respond. After comparing quotes from other shops and reading up on the various reviews, I opted for RDR (even though they're a little out of the way for me), since they were the most reasonably priced and had solid overall ratings. Got the car towed to their shop, and was promptly checked in by Billy and Ariel -- both were super kind and good vibes! Later that day, they sent me an e-copy of the quoted estimate to review and approve. I had questions regarding a couple of the line items listed, and Ariel was very patient and thorough in addressing my concerns, which reassured me and gave me peace of mind. During servicing, Billy reached out to inform me they had to replace the flywheel (instead of re-surfacing it, as noted in the original quote), due to the machinery and personnel needed for resurfacing being unavailable. He gave me a couple of options, and I chose to go ahead with replacing the flywheel (versus a clutch conversion?), which he said they'd do at cost. The grand total still ended up being within reason, even with the change, so no big deal. They sent me an updated cost estimate later in the day, reflecting the adjustment. I truly appreciated the transparency and clear communication throughout the whole process. I told them I could only do pickup on Saturday, and they said it's not a problem. It all worked out, since they finished the clutch replacement on Friday, and I went to pick up the car the next morning on Saturday. Can I just say, I am so grateful for them being open on a Saturday?! That is so incredibly helpful. The new clutch feels great! Mahalo to Billy, Ariel, and their team at RDR, for their help! Happy to support local independent businesses like RDR!
Pros: reasonable prices, excellent communication, and friendly service
Cons: not really a negative, but just something to be aware of... their lot is busy and can be a bit tight and congested at times, but that seems to be the case with most auto mechanic shops/industrial areas