Majority of the staff here (98%) are amazing! I am bummed out that most have been leaving and going to Starbucks. I've been a regular for several months now and they know my order and how I like my drink. I love my matcha latte Upper management should really look into why the majority of their staff is leaving. These are some of the most amazing young adults, who truly provide exceptional Customer Service. I will continue to come to this location unless their entire staff leaves, then I'll be heading back to Starbucks lol read more

The employees here are super nice and helpful! I've been coming to this specific location since it opened and have always had a good experience. The drinks here are so good I definitely recommend the house coffee and if you're looking more for a refresher, the strawberry sunset always hits. The restaurant is always clean and it's also a great place to study! read more

I went there tonight around 8:45pm on Sunday Dec-14-2025. While in the drive through I decided to inquire if they served any hot teas because on the menu I only saw cold Iced teas. I get it and understand that people have bad days. And at times they have a lot of things going on in their life. But from the start of our conversation, This person taking my order over the speaker had a bad attitude like I was bothering her for inquiring information from the menu. So I asked the young lady taking my order, what kind of hot teas do you have? She said in return to me( LIKE I SAID ) meaning I already told you and don't ask again with attitude. I couldn't believe it.I went inside to talk to the manager about this, and she told me to leave or else she will have to call the cops. This was a terrible, terrible experience for me.This was only my second time at this place. (Just attempting to purchase something as simple as some hot tea.) Tonight while I was trying to place my order, I also noticed that there were no customers at this location. I'm sure the owner is struggling to make things work at this location. But if you have employees like this with attitudes, talking to the customers like this I'm sure there's a lot of potential customer loss. And i'm sure a lot of those customers simply don't take the time to make a post like i'm doing right now, they just simply don't come back and that could make or break a business over time. Customer service training is essential or simply consider replacing People with better attitudes that understands the value of one customer. read more

7 Leaves Cafe - Girl on right side, some kind of manager but refused to address the problem. - Coffee & Tea Near Me - Santa Ana, California

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My order got sent to another location. I Only get a 30 minute lunch break. My order got sent to a location that was out of the way for my break. They didn't help me with cancelling the order or help me switch the drink order over or anything. It was a pretty lame experience. Especially since they mentioned it was due to them having the ordering turned off or something like that at the time. Update: the "other location" that received the order was actually very kind in giving me a free drink for next time. But this 3000 S. Bristol location should have done this with proof of purchase. read more

Review 19/365 Challenge Visited a girlfriend that lived in Santa Ana. On my way to her house. I noticed the old Walgreens is now a 7 Leaves. So estatic i was, i checked they were closing at 10 pm. In 20 mins. So i did my drop off and rushed to the coffee/tea shop. They were no longer taking mobile orders since it's 10 min b4 closing. This location has a drive thru. So went thru the drive thru. We had a few costumed drinks. Associate was really patient and understandable especially it was almost closing time. What we ordered ~ Sea Cream Jasmine Tea is my fav. Got it w Crystal boba and I loved it. ~ Taro Milk Tea was delicious as always. ~ Jasmine milk tea was good. Able to get it half sweeten. They offer a free pup cup for your TIP~ Download their 7Leaves App to earn leaves towards free drinks/desserts. Along with getting a free drink for your birthday and deals/promos. read more

7 Leaves Cafe - 1st Top, Jasmine Milk Tea, Sea Cream Jasmine Tea & Taro Milk Tea 2.19.25 - Coffee & Tea Near Me - Santa Ana, California

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I went to 7 Leaves to get a Jasmine Milk tea with boba. Same thing I get all the time, except this time the boba were terrible. Some were good and some were not fully cooked. It's like someone cooked them half was and thought they'd finish cooking while they sat or were just hoping people wouldn't notice. I called the store and they said thanks for letting us know (but you could tell they didn't care) and didn't even attempt to rectify the situation. I was already home so it wouldn't have mattered but the attempt would have gone a long way to showing that they cared. I wrote them on the app and received zero response. Needless to say I haven't been to any 7 Leaves since. There are many other boba places I can get my fix. read more

7 Leaves Cafe - Uncooked boba. - Coffee & Tea Near Me - Santa Ana, California

Placed an order through the app this morning and when I got the drinks, the cups weren't filled to the top. When I asked about it, they just added more ice. I've never encountered this at other locations and I hope management keeps a close eye on this as to not lose business from loyal customers. read more

I mobile ordered my drink as to not wait. I paid for aloe Vera add on (my receipt says aloe Vera, the sticker on my drink says aloe Vera) yet when I got home and took out all the drinks my drink did not have aloe Vera, it had boba which throws off my drink completely. I'm disappointed in the fact that I did not get what I paid for and had to get home to find out my drink was the one that got messed up out of the drinks I paid for. read more

7 Leaves Cafe - Not aloe Vera - Coffee & Tea Near Me - Santa Ana, California

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Came to their grand opening (3/16) and it looks like they have this planned out nicely. Tents, music, raffle, and other goodies for early birds. This place is located at the corner of Segerstrom Ave and Bristol St. We were in line (outside of the facility) for a while as they only allowed a few inside. Once we got inside, it went by pretty fast as we were familiar with their menu from other locations. Staff were friendly and efficient in taking orders. We ordered a Vietnamese coffee with no ice, extra pour (it was $1.50 additional), one of their Signature Lattes, Spanish Latte, and lastly ham and brie. Vietnamese coffee was as expected, deliciousness and addicting. Spanish Latte, on the other hand, was my first time trying and it wasn't too bad. It was light and not sweet. Ham and brie was heated perfectly. Overall experience was great and food and drinks were great. I would come back to this location at another time just to see how everything would be like on a day to day basis. read more

Just opened as of March 2024! They utilized a former mini Walgreens, so it's a weird layout. If you're doing drive thru, best to enter off Segerstrom. You'll have a pretty sharp turn that your vehicle probably won't be able to make if you enter off Bristol. You'll need to reverse to make it, so if there's traffic behind you, you'll be stressed. You can also park, walk in, and order. Looks like a few tables and chairs inside. Fast and friendly service! They mostly offer drinks, but do have macarons. Their pricing on the menu is for their small sizes, which are 20 oz. Large supposedly cost 80 cents more and are 26 oz. From my recollection, small base drinks almost all cost $5 as of March 2024 before any add ons. I got an iced Vietnamese coffee. Sweet and delicious! read more

7 Leaves Cafe - Small (20 oz) iced Vietnamese coffee - Coffee & Tea Near Me - Santa Ana, California

Waste of money ordering an upsize. Ordered two drinks with no ice. How do they manage to put more drink in the non upsized drink? I get they don't fill it to the top when you ask for no ice, but less than half and less amount than a regular sized drink? Basically paid extra for less read more

7 Leaves Cafe - My upsized drink has less than my non upsized drink - Coffee & Tea Near Me - Santa Ana, California

Came to pick up an app order for myself and two other people and went through the drive thru. There was only one person ahead of me in drive thru and no one inside so I thought it would be quick. I didn't ask the other two what they ordered since they ordered thru the app and thought it would be ok. Definitely was a mistake! They got 2/3 orders right, but the last one they kept asking me what the name was so I thought it was weird, and for that order they were out of whole milk. I come up to the window and they asked again what the last order name was under. Come to find out there were two drinks under I and I didn't know, which was on me for not asking the person as well so I could've prevented that.When I was waiting at the window the music was super loud and I could hear the people in the kitchen joking around and talking a lot, which was fine, but if that's affecting the person helping me, that's where I draw the line. Was so excited that there's a 7 leaves so close to my house, but definitely won't be coming back read more

I always come to this location and I never leave disappointed. I actually drive out of the way because there is another location closer to my home but Kristina is always so kind and cheerful I'd rather drive a little extra for her to make my drink and to say hi to her! She goes above and beyond to make sure my order is made how I like and she's so friendly. 7leaves you guys are so lucky to have her working here. read more

October 2 @1:29 pm l was at the drive thru and paid cash for my drink, gave her dollars and $1 and $15 cents in coins, she did not want to count them and mentioned that she didn't know how to count coins, I told her it was $1.15 cents, she was mad and rude that I gave her the coins, I felt disrespected. I called and asked to speak to a manger, she answered and said that she was in charge, I asked for her name and she didn't want to disclose her name. always pass to this location and I have never experience this before. Part of a business success is the customer service experience. I will never buy again from this location, and will recommend another coffee shop to friends and family, I rather take my money back to Starbucks. What a horrible experience I had . read more

7 Leaves Cafe - Vietnamese Coffee Hot - Coffee & Tea Near Me - Santa Ana, California

Every time I've gone here I've had such a bad experience. About two weeks ago I went and waited in the drive thru for 8 mins until an employee said they're closed... mind you it was 7 pm and they close at 10. There were no signs saying the store was closed or drive thru. The next time I went they were out of the drink I wanted... fine all good.. I substitute my drink for something else and it's all ice and barely had any flavor. The employees are rude and not welcoming at all either. read more

Why does a boba place run out of boba?!? Doesn't make sense to me. I ordered on the app. Wish it would update that they're out.

There are times that me and other customers would wait for 20 minutes outside until they unlock the door at 7:00 AM but they will take order on the app and saying they open at 6:00 AM read more

This is my favorite 7 leaves!! I come before work every morning. The girl that's always at the window is so kind. Her name is Berlin, she really makes my days a little better just by being so kind. read more

I always have a great experience at 7 leaves but this is my favorite 7Leaves spot. Very chill spot to do my homework at get really good coffee at the same time. Everyone is always very nice. All in all excellent customer service read more

7 Leaves Cafe - Coffee and homework - Coffee & Tea Near Me - Santa Ana, California

the service was terrible. we waited 20 mins for their drink because the "printer broke" and they forgot about our drink. the store was not busy whatsoever for them to just forget about our orders and they were not really apologetic about the situation. the drink was still good, but i'm overall disappointed by the service. happened to both me and the guy who ordered after read more

Always on point, very courteous staff. I had your seasonal Chai latte, please bring it back, it was Amazing I love it! Keep it up...

Was here last night and I've been coming here for the past couple couple nights and Lori always seems to greet me with a smile and gives me great customer service, I am really indecisive with my drinks and always recommends or offers me samples to give me the best experience I can get ! Thank you Lori read more

Solis and I had an amazing time at the official Grand Opening of this 7 Leaves location! We played games and danced to many songs! The host Newton (my apologies if I spelled his name wrong) is an awesome individual that helped get the crowd going with great games and performances. I am so happy we got to support Greenville Fundamental Elementary school with our purchase! For the drinks, we got the mint sereno, spanish signature latte with soy milk, sunset passion ezi, and a matcha soy ezi with boba. For the food, we got three orders of the croffle, one order of the ham&brie, one strawberry macaron, one pistachio macaron, and one earl grey macaron. read more

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Not worth the hype. Over priced drinks, coffee is not that good. They add way too much ice. Not worth it

By far, my favorite milk, tea. The Assam milk tea is the best. Also service is always good and if you want to sample something, they let you sample it. Their house coffee is delicious. But unlike other places, it is hard to lessen the amount of sugar, so just be aware that the drinks are very sweet. read more

They have music playing in the store, and blaring music coming from a speaker in the back kitchen. I usually don't mind, but they always have the kitchen door wide open so then two different types of music are mingling together. It's kind of unnerving and jarring. Just have the kitchen door closed so we don't hear two music genres crashing together. read more

You ran out of regular cups so you charged me for a large. It is very unprofessional to do that to customers.

Really gave this location a chance, but they always get my order wrong. Like 1/3 times it's wrong. Also drive thru has to be the slowest drive thru of all 7 leaves. Want to give this place 0 but service is nice and at least it tastes right. read more

Probably the worst 7 leaves I have ever been to. I love love love Jasmine Milk Tea from 7 leaves, my absolute favorite. This was my first time at this location, it was the morning so the line wasnt something I was worried about. The team was actually great and very kind I got my Jasmine Milk Tea, easy ice and easy sweet. My regular order at all 7 leaves. When they handed me the drink, by the color of it, I already knew it was not going to be great. And in fact was very disgusting. I actually got extra ice in my drink and the drink tasted like just milk - not exactly what I ordered. Very disappointed in this location. Not too sure if I will be returning here due to the quality of the drink. read more

Great location, staff are always kind, lime goes very fast, and my Thai Tea is always perfect!

I was at this location last night 12/14/25. I was at the drive through waiting for my payment to go through in my 7LEAVES app. The young ladies that assisted me were very professional, polite ,respectful , patient but most of all knowledgeable. When out of nowhere an older man about in he's 60's comes into the business and very loudly , aggressive, rude and disrespectful starts screaming at the young ladies ! He's continues to yell and threatens and not only is he doing all of that but it's taking video and pictures of the young ladies ! He proceeded to walk behind the counter to where one of the young guys is at! He was very scary looking and he's behavior was just as scary. I concerned for the young girls . And come to find out that it was over the fact that he wanted a hot cup of coffee. He was full of rage and hate . I sure hope that he never steps foot in there ever again for the safety of the workers and our the customers. The staff was 100 % well trained. Thank you all. Forgot to mentioned that due to the fact that I witnessed the scene , I drove off with out my order. I was just worried for the young ladies. I have pictures of the man but don't know how to post it. read more

First and last time on this location. I paid for a large drink and I received this. Of course, I went back to complain about it, it's not what I paid for read more

7 Leaves Cafe - Iced Vietnamese coffee - Coffee & Tea Near Me - Santa Ana, California

Good service. Place was clean and spacious. Good amount of tables for studying and chilling. Saw them making croffles or some kind of waffle thing and was very tempted. Service was good and the girl was very sweet that served me. read more

I've been an addict for 7 leaves :,) and I'm so glad they opened a new location here. I always order a regular house coffee easy sweet. Unfortunately, across all 7 leaves stores, the coffees are the only drinks where sweetness can be changed. I haven't sat inside the store yet, but it looks very spacious. Entering the drive-thru here is a bit awkward but that's easy to work around. I especially love the Iced Santa's House Coffee closer to the christmas season. It's perfectly minty. The staff is always nice as well. read more

The barista with brown-orange hair and glasses was so rude. I work at a cafe too so I understand the environment of working in one but if you don't like your job then don't work there? I couldn't ask her for anything cause she immediately would close her window at the drive thru. All our drinks were made with 80% just ice and I'm pretty sure they made it like that cause they were annoyed. read more

No sugar free options, but my husband enjoyed his hibiscus tea he will go back. ............

Tea in itself is not expensive, so why does 7leaves decide to put so much ice when you request easy ice? Why pay 6 dollars for 6-8 ounces of a drink when it's advertised as 16? If I wanted ice I would have gone to my fridge. There was a lawsuit at Starbucks for this exact reason, and workers act like the drink comes out of their pocket. Come on now, what a waste of money. read more

7 Leaves Cafe - Look at all that ice, this is not an outlier but the norm - Coffee & Tea Near Me - Santa Ana, California

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Coffee is great. Every time I place an order, I always ask for light ice but they never seem to do it. I pay for the coffee not the ice. (This is a large) read more

7 Leaves Cafe - Vietnamese coffee - Coffee & Tea Near Me - Santa Ana, California

I went to their grand opening yesterday and it was great. Entering the store, I was immediately greeted by the cashier. I believe his name was Tuan. It was my first time at 7 Leaves in a while so I was unsure which drink to order. Tuan was incredibly helpful and patient as he went through the menu and thoroughly explained each drink. I have high hopes for this location as it seems like customer service is their top priority. Overall, I felt very welcomed as a customer and pleased with my drink selection. I will definitely be making a return! read more

Slowest one yet. The drive through here is garbage. Need way better management because i ordered 1 vietnamese ice coffee w 3 shots. Of course it'll be wrong. read more