The worst management ever. I scanned a lotto ticket and it was a $3 winner. I brought it to the counter to redeem my cash AND buy my items, like I've done plenty of times before, and I've always been handed my cash. This time, the manager decided to apply my winnings to my subtotal without even asking me first--which would have been fine if he had asked. Instead, when I asked where my cash was and if it was on my account, he said yes, and never once mentioned he had used it toward my items. I had points stacked, so I assumed that's why my total was lower. There was zero communication. When I questioned it, his attitude was rude and dismissive instead of just fixing it or acknowledging it. I do want to say the other two employees who are usually there are always kind, respectful, and actually understand customer service. I've never had an issue before--this was strictly a management problem. Completely unprofessional and honestly just frustrating to deal with. read more

The worker T.K is so very rude!!!!! There was only cheese pizza and I asked when is there going to be pepperoni and then he told me pick whatever you see. I asked if he can make the pepperoni then he raises his voice at me until I told him I was going to leave a yelp review for his boss to see. Not good customer service at alllll. And I am a local customer who lives 2 houses down and comes frequently. Also this old Korean man seems to always be in a negative mood and it looks like he hates his job and interacting with customers. Not good for business! read more

worker T.K was yelling at me I just wanted some taquitos and he was to lazy to make some i live near by and if he raises his voice at me next ill respond back with the same energy treat your customers like shit ill treat you like shit. read more

If you expect not very friendly service, watch out for the older tall gentleman with the gray hair he always wears a mask and gloves he's not very friendly and he wouldn't give me my receipt when i asked. Also got no hello or bye. read more

ZERO STARS!!!! These Asian workers (2 men) are rude!! Every single time I go in there they always on a good one. I could only get $5 cash back but I pressed $10 cash back and when he saw that on his end he canceled the transaction and said"$5 cash back only" like wth why? He gave me no explanation. Other times I ask for slurped and you can't grab it yourself because of "covid" but they grab it themselves with the same dirty gloves they touch the register and money from customers throughout the day. That's worst!! I just walked out I always leave upset from that 7/11 even leaving my daughters candy behind because of how rude these dudes are in there. Like get a new job if you don't like it. They need to get trained. Or fired. I'm not the only one that thinks their rude apparently. Don't come here!!! Go to ampm better read more

Don't come here at night they're never open even though it says 24 hour. I've came 3 times consecutively only for them to be closed.

The worker song is rude rolls her eyes like if she doesn't want to be at work. I don't undeserved why they do not have customer service skills. Not to mention they never give you your receipt read more

I really dislike some of these Asian businesses. I was going to give them my support by shopping there, but when I pulled up into a spot near their area dumpster to park, this old Asian man in the dumpster area, probably where he belongs, who I assumed worked there, started blurring out...."no parking", "no parking". Really? I let him know that I didn't see any "no parking " signs posted. He continued with his "Asian" chant...."no parking", "no parking" Why do people have to be like this? I left, didn't even bother going in. Of course, things could have escalated, but then again, their rules, their way. What satisfaction did he get from this? That he had a rule in his head, and that he wouldn't allow nothing but his rule. I won't be going back to this establishment. I enjoy giving my business to those that respect the community that helps their business prosper. What an asshole of of person. read more

I just go to this 7-11today and i want use the 711 app reward reem point to pay the water, the people who work in the store tell me he dont no how to used the app pay and i ask anyone work here know and he have very bad attitude said no , sounds very uncomfortable and i ask to speak the owner of this 7-11 and he siad he do not know too ， i know u are Korea not good speak english but here is not korea i am the customer what the hell u attitude to ur customer,i hate this 7-11 read more

The workers are impolite to the customers Overcharged on the bills. Be careful when you spend there read more

12/25/2021 i walk in and buy a lottery ticket scratch it & won $100 gave it to him to redeem and he said no!?! I have no money .. I said no problem it's Christmas & kind of slow .. so fast forward too today, I go back it's pretty crowded & hand him the ticket. Again he says no money go to mobile gas station across the street. So I did . FYI same Asian guy both times .. called & emailed the California lottery to report this . read more

An employee named Song was so freaking rude to my daughter and girlfriend. Customer service requires you to be friendly and polite. There's no need to be rude to customers especially when they're asking a question. If you don't like your job then simply quit there's no need for bitterness read more

This 7-11 store has no line concept and does not enforce line concept. Customers would just cut in line but the clerks don't say anything. They continue to serve without daring to say anything. I encourage these Korean clerks should speak up and keep customers in line in a first come first serve order. Also, the store has some many markers on the floor which create an even more confusion. Bottom line: this 7-11 has no waiting in line concept. And, the clerks are too scare to speak up. It does not have a concept of right vs wrong in this store. Speak up when you see something is wrong. I guess they just want to make profit and look the other way when something is not right. I won't shop at this store anymore. read more

This 7 eleven doesn't deserve any stars whoever runs these cooperation needs to send someone out and train everyone who works at this store from the managerial staff to the cashiers. The employees here are very rude belligerent and argumentative. Only a small portion of employees know all the functions of the register. The rest will argue with you because they can't do their job correctly. The pizza, hotdogs and taquitos are hardly ever fresh and they never have condiments for them neither. read more

Their service used to be nice! I was back from Knott's berry farm at 1:30 on October, I stopped the middle of my way here and asked for 6 chicken wings, it was ran out of it but the sales man still cooked few for me. But today, I went there at 12:30, the sales has been changed, and the new sales man said he couldn't give me the chicken wings because the time is over 12:00 otherwise his manager will blame on him. I don't understand it! I was trying to negotiated, the sales man said "if you take at least 10wings then I will cook it！"What a jerk！！ read more

good gracious I've never felt the need to review a convenience store, but the owner/ attendant was so damn rude, he seemed rushed to check everyone out & was throwing around our items, he cancelled my transaction twice trying to process it through, & I asked for a straw & he just threw it, I let him know he didn't have to be so rude to everyone & he basically shushed me saying "okay okay okay" like no sir learn some damn customer service, geesh I just wanted to buy my juicy juice read more

I would give negative stars if I could! I just went to the 7 eleven in Rowland Heights. Extremely rude young woman working at the cash register. I have been going there for years. This is my first bad experience. My teenage son went in to buy me a big gulp. He asked the woman if he could input my phone number for the points. She told him "No, the Big Gulp is not on sale". Doesn't matter. A good customer service person would have allowed him to enter it for the points. I went in to ask her and she lied to my face and said my son asked if on sale and she said no. But it doesn't really matter. I wanted my points. Bad customer service!!!! read more

Absolute trash customers service. Extremely rude, to customers. If it weren't being so close I would never come. The gas station infront of it is better save your time and money read more

This store really has rude employees and owner what happened to me this morning.. with the cashier named david .. and lady really rude face .. man I can't believe it it happened to me this morning.. read more

Every time i go here, there is this Asian girl working who looks like she is in high school or college maybe? guessing it is family owned and she is forced to work here like most asian children with parents who own their own businesses. anyways, its a 7-11 so it has all the stuff 7-11 has. not really sure what else to review. I would go back. oh, the swishers are $1.75 each. that is one thing that sux, but not worth taking away a star. read more

Looks like this place is serving pizza soon! Good thing for late night munchies. I remember in Copenhagen all the 7 Elevens had pizzas, and they were so good as a late night snack after drinking with the Danes (all the hot dog vendor carts had packed up by then and gone home). I also notice they have a little section of make up and make up brushes. Not a bad idea gearing towards females. I've never seen this before at a 7 Eleven. Usually I see "guy" stuff like WD-40 and antifreeze. Well, kind of "guy" stuff. I admit, I've bought that stuff in the past so.... The cashiers are nice and friendly, too. read more

Beware this location doesn't expect the app price . I brought a few things and notice the coffee was 2.29. When I question the Clark he said it was only a dollar. He was rude and told me to take it or leave it. I'm going to contact the main office because it's false advertising. read more

Been going to this 7-11 for many years without any problems. Staff is generally nice. However , one man in particular has anger issues and a temper. He's a Korean man looking late 30s , early 40s. We know of each other since he's served me many times without prior problems. Yesterday, I went at 4am to get coffee and cash back. Prices of coffee wasn't readily listed or posted. I asked for pricing , the guy says it's on the sign. Didn't see sign price , asked where it was... He replied in disgust by shouting the prices to me in a rude antagonist way, then made a condensing remark to his coworker in his native tongue. I find the coffee I want and was ready to pay and forgive his rude demeanor. When paying, I had two debit cards out and my 7-11 app to be scanned. The first card declined ( grabbed the wrong card) . The second one was the correct one. At that point , clerk loses patience , and Doesn't want to sell me his coffee implying I must have no money at all since the first card , declined. He's basically making judgements about me. Finally, I exploded and yelled at him for being unreasonably rude after all these years ... Other things were exchanged but he crossed the line by mentioning my Race/ethnicity into this. " What kind of asian you are?" Or "This asian guy" and he might have included the word "shame". Later turns out he has a history of verbal confrontations with other customers. That 7-11 even gets into fights with the other retail stores in that small plaza. I heard they lost their liquor license for selling to minors btw. At what 7 Eleven do you have someone yell the prices to you , almost refusing a common sale and judging you by bring your Race into the issue? read more

Amazing! There is great customer service and great people there. We went on the date 7-11,2019 and got free slurpees. They were great and they had lots of people there. Best 7-11 ever. read more

Horrible service. This cashier was very rude. I asked the guy how come the slurpee is not working? Instead of slurpee, it was just complete liquid. I am paraphrasing: he said that machine #4 is broken. I responded by saying the machine I used was #3. Then he goes to say can't you see it is still mixing? I was like, your machine # 3 did not have a "do not use sign" like machine #4 so how am I suppose to know??? The cashier was an Asian gentleman and I am Asian as well. I would say he has the intelligence and politeness of someone who is not highly educated or taught any manners by his family. He gave me a stare as I was leaving and I sure returned the favor. I would definitely not recommend this store. Most 7-11 stores I have been to have manners as good if not better than 3 year old children that I see in pre-schools but not this cashier (20s to 30s in age). read more

The only sev that doesn't sell any beer, ok that's fine I'll just get a cup of ice for cocktails at home. A dollar for a cup of ice. Really? That's crazy. The guy told me to just bring back this cup or bring my own cup for .50 ice. I started bringing the same cup back and another guy still tried charging me a dollar, I told him that I brought it from home and he said no you didn't ok well arguing with him wasn't worth my time but yeah won't spend my money or time there again. read more

The staff here is very nice...when ur a regular here they hook u up....nice to know not everyones blindly driven by turning a profit

This 7-Eleven is right by my house so I love it. Whenever we're out of milk my husband makes a quick run here for milk for our sons. Parking here is kinda weird here. People start making their own spots. Also there is no alcohol here!! read more

Eh. Just another 7-Eleven but with an Asian staff (who are helpful and friendly btw). Unfortunately the store ran out of the 2 things I came for...Sunday paper and soft batch cookies. =( read more

This is my neighborhood 7/11. Pretty typical except they don't sell alcohol. When I bought my house I figured it would be convenient for a quick beer run. Fortunately, there's a liquor store in the back and they're always stocked up. read more

7-11 usually has things that are overpriced. However, it is a convenience store.. so it's going to be convenient. They also have the strawberry ice cream bar that I like from Mexico. It's delicious. It's so close to my boyfriends house so we come here if we need things like gift cards or if we're craving some ice cream. The workers are friendly so no complaints there but just the fact that it's overpriced really throws me off. This 7-11 isn't the biggest around either. Their selection, I feel, is a bit less than other 7-11s that I have been to. Also, parking here is a pain because it is such a small lot and people coming in and out of the lot is really annoying because it causes traffic. So, location wise, this isn't the best place either. read more

Who doesn't love 7- eleven, especially on July 11th. It's good when you want a snack to batteries or even a cheap movie, hence a convenience store. Its small enough where you can see everything but big enough to carry most thingsfor everyday stuff. I have been there at all hours of the day ( and night) and never have seen anything malicious or creepy so its cool. Plus there are usually cops chilling in the parking lot. read more

Rude employee!!!!! Doesn't even deserve a star this employee was super rude I've been going to this 7-11 since I was a lil girl lived in Rowland Heights for 40 years never had a problem before til today I went in to buy a coffee @ 5:20am this morning I decided to buy the 6.99 refillable cup the employee was super rude I was making the coffee his all u need to buy that cup I told him okay I am then went to pay I slide my debt card he was just standing there & was like declined I said okay let me slide it again he's all declined I was like okay let me go get cash what made me so mad was the way he was acting I told he u don't have to be so rude he's all u can't pay and that just set me off I told him I was gonna talk to the owner he was like so go ahead like he didn't even care I decided not to go back got my breakfast from McDonald's were my card was not declined NEVER GOING BACK!!!!!!! read more

I come here once a month for a quick bite. Love their new chicken wings. The pizza looks good too. I'll have to try that next time. I like the boss lady with the short hair, she is super friendly. read more