I noticed that they rarely answer their calls to the store. They should take answering calls serious. Customers are usually calling for services they've received. Not answering the phones is simply irresponsible. read more

Free Slurpee on July 7 (Seven Eleven Day)! Thank you, Jessica G., for reminding me about the FREE Slurpee today! I searched my Yelp app for the nearest 7-ELEVEN and found this location. It shares the free parking lot with businesses such as Cricket, a salon, and a taco shop. I did hesitate for a moment about making this stop when I saw the line out the door. However, it was a warm day, a parking space opened up, and I needed to stay hydrated! Inside, an efficient male worker was making Slurpees for each customer! He knew exactly which flavors were not ready, which ones had run out, and which ones were available! He was patient with each customer and even gave everyone a straw with their cup! The woman in front of me ordered half Peach and half Piña colada. She could have said, "Two cups of Half Peach and Half Piña colada"... instead of the guy having to ask her... Oh, well... I got the same as that woman... LOL! It was great! Thank you! read more

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I hope that I speak for all diabetics, when I say how disappointing it is that none of your locations in the Pasadena area no longer offer Sugar-Free Slurpees. They used to be available, and aren't any longer, without any explanation or alternative. I used to be a big fan and frequent your stores. "Do you dislike customers with dietary concerns, or do you simply not care?" You are failing to recognize or consider a significant portion of your potential customer base by ignoring this. read more

I'm not sure if it the city or if the special is just gone but I always come in for Coke Zero and get 2 for $4 but they did not have that going on at this location. The service is always easy going and Pasadena is pretty nice so there aren't a bunch of crazies hanging right outside. read more

This business is going downhill fast. Dirty, smelly, unhygienic business. Doesn't honor the deals they have in their window OR listed on the 7-11 page. I watched the sales lady tell a person she wouldn't sell him a vape at the price listed on the wall next to the vape. Just flat out "no". The 7-11 promise is that coffee will always be fresh and ready or it's free..always. Well at 7:30 this morning the coffee wasnt ready. All carafes were empty. After rolling their eyes when I asked the worker if he could make some coffee I waited for it to brew and brought it up to the front. He refused to fulfill the 7-11 "promise" so I'll be getting my coffee, and other conveniences, elsewhere. Look at the buttons on the soft drink machine and tell me this is a clean properly run storefront. Health department should shut this place down. read more

I'm making this comment on Yelp for the sake of other patrons and not for the store management because based upon other reviews, the management really doesn't care. DO NOT PURCHASE AT THIS STORE!! Their associates are Rude rude rude rude!! Their ghetto employee was eating cup o noodles at the counter and talking on the cell phone and immediately declared "don't nobody ask me for shit! I'm on my break and I'm not helping nobody with nothing!" I ignored her and went to the toilet paper aisle and picked up a 6 pack. The 6 pack had two different prices on it, so I asked the male associate how much is the TP. She rudely interjects "A thousand dollars!!" Again I ignored her and the male stated $6.99. I politely took the TP back and retrieved two single rolls. Again I asked the price to the male associate. Again, the female, who's supposed to be on break, rudely interjects, "Like I said...a thousand dollars!" The whole time, she's still talking on the cell phone to someone. I ignored her agin, made my purchase and left the store. While I was sitting in my car, I realized I'd forgotten to purchase water. So I went back in. And now there are additional customers in the store. Once inside, I head to the back and she gets loud and tells the person on the phone "Uh uh, they're coming in here with a purse empty as hell. I need to get up and watch them" I was carrying a backpack, so I don't know if she was talking to me or to another customer. At any rate, she was rude, obnoxious, unprofessional, sarcastic, and condescending. I'm sure I wasn't the first person or the last that she was rude to. read more

Lovely tasting cigarettes & brilliant service! Sometimes I even treat myself to a couple slices of the pepperoni pizza and let me tell you...if you were to close your eyes and take a bite you'd think you were dining at the finest pizzeria in Naples, Italy. Fantastic. read more

I went to this store to buy a sandwich. After i handed a $20 bill to the cashier he checked the bill looking through it at light and without using any testing device he declared that this bill is a fake. While i watched him, he turned around with his back and started to poor water from the faucet and crumbled it in small pieces. He showed me the torn bill and told me that i gave him a fake $20 bill. He immediately put this bill into his cash drawer and told me that he is calling the police. i realized his prank and explained to him that i don't buy his tricks to confiscate the $20 bill based on a very cheap trick with water. After i complained to him that this is a dishonest trick i told him that i will notify the store owner about this incident. The security guard asked to leave the 7 eleven store and to wait outside for the Police. They tried to intimidate me and the Police never arrived to the store. So definitely the behavior of the cashier is outrageous and he seemed so confident after he probably played this dirty prank also to other clients. This is a shameful act of con artist trick allowed by the store owner who probably doesn't care of customers complaints. read more

Thanks for the great customer service ......... this guys always on top of register read more

This spot is an amazing fast delivery and has lots of discounts and options for food they have drinks snacks and foods

This is the worst place unless you want the guy helping everyone else when it's your turn. Thumbs down

He was very rude and racist. He wanted to take these other people order when they were clearly behind me in line. He also tried to rush me out of the store. Do not go here!!! read more

7-Eleven - The owner of 7/11 in Pasadena, CA on lake - Convenience Stores Near Me - Pasadena, California

OK, granted, i have only been to this 7-11 between the hours of 4 and 6am on Saturday night/Sunday morning, but... the clerks are consistently hilarious and friendly. They are well stocked and have never been out of anything i've ever gone in for. Sure, there are always people hanging around outside, but who cares.. GO INSIDE and get what you need. I've never had a problem with any of them. It's also one of the only places open in the residential snoozefest that is Alta Dena/Pasadena up here 24/7... can't complain! read more

Say what you want, but there are few that give you a big ass jumbo coffee to buzz you like 7-11. This is American as it gets. Rolling hot dogs at 6am Slushy at 3am A guitly stop that we have all done! read more

7-Eleven - the outside of a fast food restaurant - Convenience Stores Near Me - Pasadena, California

Nice 7-11. I come to 7-11's often because they all have Citi Bank ATMs. Located right on the corner of Lake and Orange Grove. read more

7-Eleven - Front store panorama - Convenience Stores Near Me - Pasadena, California

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I let the cashier know that he was overcharging for an item that was priced at $1.99 but he rang it up at $2.29. I let him know. He was super rude and he said to talk to the owner. I let him know I could call Weights and Measures and he didn't care. Also, the store was a hot mess, dirty and no good product available. Worst 7/11 ever!! Don't waste your time! read more

Lol I don't get what's happening here. There was a line of 8-10 people waiting to buy their food, and the one employee was going around "fulfilling orders" whatever the hell that means, while everyone else just waited for her to finish wtf she was doing, so she could ring them up. She never did finish though, so some people just left. What a mess. Either hire more workers, or if your one employee can't ring up customers because she's fulfilling orders, then perhaps close the store so people don't come in and wait like idiots while the employee just ignores them and goes about her order full filling day read more

Terrible experience today by the cashier. He yelled and belittled my wife for incorrectly filling out a lottery ticket. He should not be working in face to face public and reprimanded. The lady also behind the counter also yelled at my wife and just walked away and didn't want to help. My wife asked for the manager and nothing. She apologized and he still went off on her. Last time we to here! Stay away! read more

Horrible customer service. They let one of their customers get in my face and start yelling at me and instead of telling that customer to stop and that they would talk to me, they joined in on yelling til. All of this happened cause of a unintentional mistake. read more

It is well organized 7 11 with wide selection of everything you can urgently need. It is clean and nice. The are a little long, so I take off one star. Employees are helpful, but too tired. I think they need to hire more people to make the shorter shifts of work. read more

The people working the 2am shift were extremely discriminatory towards a homeless man of color. Denying him something so simple as hot water for his food. When I went to ask why, the employees simply did not answer my question and continued to ignore me and be rude as I purchased my item. This seemed to be racial profiling on their behalf. Absolutely horrible and cannot believe this company hires such disgusting people. The cashier had the Gaul to ask me why I cared. I hope he is terminated from this company for discrimination and rudeness. Absolutely disgusting that theirs still people like this, in this era. read more

The 711 here is complete trash its so gross, the outside smells of urine, the floors are completely sticky, everytime I have ever walked inside I have not once seen food displayed. The lack of care for the building definitely shows! read more

These guys are rude and have no respect or care for common courtesy. With all the other shops around town, I'd recommend going to a small business instead. The guys here are obviously way too big on themselves to care about the little guy. read more

The lady here legit short changed me but I had no way to prove it. She insisted she didn't but it was my word against hers. This is never good for business I'll just go to another 7/11. read more

Shout out to Gary for being the main man on campus! He's genuine and he runs that whole store. Promote him to manager.

7-Eleven is my daily stop. There isn't a single day that I don't stop at the stores in burbank. Today I made the mistake of changing my routine, and that should teach me a lesson coming into the store ever again. Talk about dirty, the handles of the the door just to come in were nasty. The floors, spills everywhere. One employee behind the counter, doing her best due to the amount of customers. Coffees all empty, floors near coffee makes you want to vomit. You can't touch anything. The the owner, you are making enough money, hire a few people or close your dirty store! read more

They still charge you 10 cents for a bag even when buying food which is against the law in Pasadena. That only applies to merchandise general, not food to go. Shady! read more

Fuck this store and fuck delivery from here, got charged and never received my order and didn't get any updates whatsoever.

What is it with employees and their cell phones, I walk in at 3:30 in the morning the guy is on his cell phone not paying attention, I get coffee walk to the counter as he goes to the register he's sets his phone down as he's ringing me up he's looking at his phone give me my change never says thank you doesn't look up just paying attention to his phone. Who the heck is he texting at 3:30 in the morning. People need to stay off their phones while they're working, I guess that won't happen. He could have been cleaning the dirty mess instead of texting read more

‍‍‍‍‍‍Don't go here. They don't sell giant sour punch straws for their slurpees. ‍‍‍‍‍‍

Standard 7-11. All the junk food you can buy and people asking for money on your way out. Will I be back? probably.

Great customer service I fell while on a skateboard and the lady working there got a bandaid from her car for me

Typical store with limited parking. Homeless hang out front asking for $. Various coffee flavors and mix ins. Beware the floor was grossly dirty and sticky near the coffee. For a moment thought my shoes were stuck in supermans web. Seriously it is 10 am should the floor b this sticky already. It was a last minute stop but not again for coffee. Associates nothing special no greetings just ring u up and move on to next customers. read more

Visit this place for a last time. Very rude stuff, nobody smiled to me. The cashier was browsing his phone and did not pay any attention to me. Only after 5 inn of waiting he served me. Very pair customer service. read more

Convinient for late night run. Hate to genderize but if your a female, just be careful at night. For reassurance they have a security that hangs out inside the 7/11. read more

I hate going in here. I live down the block and everyone that works here is always cranky. The security guard actually is the friendliest and smiles when you walk in so I'm giving It two stars for him and also because its 7-11 and perhaps that's just what you expect with that sort of place. I definitely think though some improvement in customer service would benefit their business profits since I'm sure I'm not the only one who avoids this particular location. read more

I'm in my mid-twenties and can't even buy a lighter without being asked for my ID, but apparently to the fine ladies who work at this 7-Eleven I look like I'm over 35. If you are underage and want to purchase alcohol, this is the place. read more

Typical 7-11 - not overly clean and not overly dirty. Convenient for a late night stop.

Came in for a quick cup of coffee before a ce course at the Hilton on Los Robles. The owner is a lady. She looks clean and well kept. My fav hazelnut was brewing so I waited a few minutes. I didn't mind because it would be fresh. She actually apologized for the wait. She complimented me. She honored my bringing in a used cup. She scanned my app. The store does not smell. The only down side which I see as a trend in all 7elevens as of late is the fact that they no longer carry sweet n low. So I bring my own. They still have equal and Splenda. read more

I have never written a review on a 7-11 store. Yes, this location, unfortunately, does have some shady characters here and there, but you know what their customer service is superb! I'm not kidding. They are very kind which is really unexpected with the riff raff that goes in and out. I've been there a couple times from way across town and they handle this crazy climate quite well. read more