The cashier at this location showed obvious favoritism towards another person despite the fact that I was already in line. I can't prove that they were already helping them but the item they were carrying did not seem to be procedurally restricted. Either way, the customer basically forced me out of the way to conduct their transaction. If the cashier said they were helping them first they should have specified that. While I don't like interacting with people, I can still hear, you know. Fortunately I don't go here a lot. In fact, the only reason I came here was due to unusual circumstances. read more

5-24-26 10pm The absolute worst customers experience of my life. I stood at the register for a long time while the female employee was sitting on some sort of bucket hidden from View very close to the register on her phone. I said hello, hi, hi. She looked at me and ignored me. Meanwhile, there is nobody else in the store at the register at all. Just me. She couldn't care less. Ignored my hello. Finally made her way to stand up and move over 2 feet to the register. Still never said hello never looked at me looking down at her phone I guess. Then she called out the amount due. That was it. Terrible horrible maybe never want to come back read more

The owner just lost my business today. I go it two three times a day. Everyday. Today I was informed that I could not use my debit card because my purchase was under two dollars. read more

At the time of this review, Yelp has this location marked as permanently closed, but it's open! The store was super clean and all the employees were super friendly. Lots of snack and drink options, and the slurpee flavor some employees recommended did not disappoint. Thanks :) read more

i am a happy 711 customer! the cashier isabel was very friendly and helpful you should promote her it makes a difference to be met with a smiling face. i will chose to come here instead of other places closer to my home because of isabel. great job 711! ps i asked how long she's been here and she said a week. a week and you have a future manager on your hands. i've been in customer service jobs for 14 years and you found a special human to be the face of your lake forest store. bravo! read more

7-Eleven - a happy 711 customer - thanks to the cashier Isabel! - Convenience Stores Near Me - Lake Forest, California

I shopped at the 7-Eleven on 21,701 Lake forest Dr. in Lake Forest. I bought: one Apple Danish, Banana Nut Muffin, and a diet root beer soda. I also bought; two lotto tickets; I know the odds of winning is about zero to none. The place was nice and clean. The cashier was nice and friendly. I left to see if I could win! Someday ho, ho, ho. Robert H. read more

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I always seem to come in when the two ladies are working together and they are so sweet! It's always clean (they are always cleaning when I come in) and I appreciate that! Coffee area is clean and organized too! They have an ATM machine, Slurpee (of course!), lotto if you feel lucky, and even some seasonal items. I once bought a last minute birthday gift there (it was a cool summer hat). While I don't enjoy eating the processed foods they sell there they always believe it or not have healthy choices. I often grab a banana and a coffee. They also have hard boiled eggs and sandwiches. Love my 711 store in my neighborhood read more

Unbelievable today I went in asking for a e-Cigarette and the cashier behind the counter was extremely rude did not know what kind he had when I asked a question he was offended and asked me to leave this was around 1:30 short Light-skin foreigner So I did with no argument why they lost my business came to AmPm across Saddleback asked same question got what I wanted with a smile. I would like to speak to the franchise owner regarding this individual no customer service at all he did the same thing on a different item to a person in front of me. read more

My review for this 7-Eleven is based purely off the staff which has always been nothing short of professional and friendly. They always greet you as you walk in and ask if they can help you find anything. The selection of products is good and this location tends to run a good deal of specials on soda and energy drinks that I don't see at some of the other locations. I am often in need of an energy drink on my way into work and this has been my go to location for quite some time and I do not see that changing anytime soon. read more

7-Eleven - Storefront - Convenience Stores Near Me - Lake Forest, California

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I have never written a yelp review for a 711 because they are just everywhere and every time I have gone to a 711 it's a normal visit. However this 711, made me do it. It's super clean, friendly staff, and there's always parking in the front when I arrive. The store is very clean to be a 711. lol most of the 711s I go to are dirty and have homeless around, but this one has neither of that. I'm very pleased with this location. read more

Cashier tried to short me! Paid with $100 bill, he gave me my change and no receipt. I went out, put my things in my car and noticed he didnt give me a receipt. Went back inside asked for my receipt and counted the change. It was short. read more

Purchased a Kambucha drink which I realized it doesn't taste right, and when checked the date it was expired about two months ago. The person in charge who just sold me the Kambucha started talking rude, very rude and instead of looking into the matter called the 911 and asking me to leave. After the deputy sheriff showed up I showed them the receipt the drink which was expired and she gave me the incident #180121-0057 orange county sheriff's department 949 206 6100. The person in charge of the 7eleven could easily put someone's life in danger by either giving them an expired food or calling for falls alarm on 911 and when they show up the result could be not reversible if the customer was a not experienced teen. This situation is seriously and really dangerous and I hope someone lawful individual would take an action before it's too late. Best read more

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this new guy cashier at night. I show him my coupon from Marlboro that I usually used to buy at this store he scanned it but it doesn't go through. but he just straight take my money and put it in as there was no discount which it supposed to give me $2 off. and when I said that he said the transaction already done. that's a bullshit. and not even say I am sorry. so rude. He is the one should pay attention to it but not even trying how to return or cancel transaction. he just want me to kick people out as fast as posible. and relax. and he said use it next time... the coupon I got only twice a week. and I buy my cigarette twice a week. now I lost my $2. which not a big deal but how rude and not even try to fix it. that is one shity customer service guys read more

If I could write a review for negative stars they would be negative 5. I went into the store to buy cigarettes and this guy Marty was the rudest human being I've ever experienced. He was condescending, careless and angry. I gave him a bent ID and he gave a very mean, sarcastic laugh. He then tried to charge me for 3 packs when I asked for two, he scoffed and then threw his hands at me. I said never mind I'll go across the street. He flipped me off and told me to F myself. I responded in kind. I have never been so pissed off in my entire life. I will be calling his manager as well as corporate regarding this employee. Worst customer service experience ever. Stay away from this 711. read more

This place is down the street from me. Had to get some emergency milk for the family and music was blasting and the cashier nice but couldn't hear them. The place smelled really bad I don't know if something was spilled but didn't like that smell. They need to clean up. read more

This is my go to 7-11. So close to the house, although I don't have a lot of check ins, I've been here a few hundred times. The store is always clean and the employees are super nice. The drinks are always well stocked as well as the chips and candies. There's an ATM you can use and usually easy parking, I day usually because as with any 7-11, sometimes it can get a bit crowded, but there's plenty of parking. It's right on a corner so if you need to get in and out, they have a few driveways you can enter or exit on. So the convenience here is good. I personally can't comment on the freshness of their food items like hot dogs and pizza etc, as I've never eaten anything from here. But if beer soda candy or snacks is your bag, head on in and pick up some goodies! read more

The dude behind the counter was the rudest guy I have seen in a long time. Sorta fun though so I like going in to see how rude he might be to the person in front of me. Will be back for sure for a good laugh. read more

Scum bag cashier shorted me $300 of the 400$ I initially gave him to load a prepaid card just now realizing after hours passed and my receipt was changed so that it shows I only paid 100$ he tricked me and put the correct amount on register but I handed him 4 100$ bills SCUMBAG, don't give them your business read more

Close to my house, very clean and always good to stop by for some goodies

Poor service The lady was just standing there doing nothing so she wasn't busy. Which is fine as long as she is doing her job.went to get coffee 1st one was out 2nd one was out 3rd one was out. At that point I was done and walked out. This store needs to train their employees to have coffee ready it was only 8am and this is not the first time read more

This place is not different than any other 7-11s I been to. It really looks the same and has the same feel. It's convenient and quick. I buy my cigs here, no hassles. In and out and I leave with my smokes. There is a Redbox here. There's also dirty magazines. lol. Again, not so different than any other 7-11s. read more

Radio commercials say any sized coffee $1.00 at 7-11. I stop by this morning WEDNESSDAY and grab a medium coffee and the guy charged $1.99. WTF? read more

Cashier scanned by rewards card. Purchase price for 2 rockstars was 5.30. Told cashier it was supposed to be 3.99 he says Oh and hits some button and the price goes down to 3.30. I would leave no stars if I could. I should not have to remind cashier to give me my reward once My card is scanned. I won't be back to this store. read more

Worst service from the Indian guys, the Hispanic ladies are amazing but this Indian guys are very bad for that business

It's red Ribbon Week at the local elementary school(s) to support a drug-free life. PTA gives these red bracelets to the kids that enables them to receive discount/free items from local merchants that are participating. And the merchants hope you'll buy something while there. The school immediately tells the kids they can get a "free" slurpee at the local 7/11...which of course, is very exciting and all they can think about... I held them off all week, and said we'd go on Friday. Unfortunately, these bracelets are barely sewn together, so they break apart easily and are sometimes lost. My son's broke and we found and tied together. However, when my daughter had hers fall off and she was unaware when it happened, it was lost. She started crying. I told her it wasn't a big deal. I'm sure we could explain as the entire district is participating in this event. I took them to this 7/11 after school today, grabbed a Big Gulp to support the store... and explained that we had (2) wristbands and that one broke and both kids go to the same school and it's obvious they are elementary students. The owner (Or manager) as of 2:45PM this afternoon REFUSED to give us (2) free slurpees because we didn't have (2) wristbands. I explained they were both Rancho Canada students, and it's obvious they break showed her the one I had tied together... I inquired if they actually collected the bands or took something- asked if they did anything to account for the freebies they hand out...how they kept track of who has come in for a free slurpee that day. They said they didn't. So, I concluded to them: "So I can come back again later, with this same 1 wristband and get the other free slurpee? Or make one kid go outside with their slurpee and have the other come in with the same wristband, yet, they are standing here together, and because there's only 1 wristband, you're going to charge us for the other? Come on, we had two and one broke." How many students have come in, how many have they given "free" that others were less than honest? Getting more than their (1) freebie a day? That they don't even track. They still said no and my daughter was on the verge of crying. Fine, I'll pay because I'm not going to have one for my son and not my daughter. I even paid for a Big Gulp, that I didn't even want, but bought to support the store for giving free slurpees. I told them I'd never come back and do business with them again... I HOPE THE MANAGER/OWNER reads these reviews: what a STUPID business move to lose a customer over less than $2.00 of merchandise. I'm that pissed. Totally pissed off enough to write this dumb review and ensure to blast this on Facebook and I know a lot of people. So, it may not just be our business they lose, but others read more

I appreciate a place willing to be open at ungodly hours of the night, especially when family members are sick and you need meds. Clean, bright and the staff on duty were friendly. Which is nice at 4am. A few boxes of saltines were expired, but not all. read more

I got notification of a free coffee using my 7-Eleven app. When I went to check out, the clerk charged me for the coffee. I showed him the offer but he wouldn't honor the deal. I hope the $1 they saved was worth getting this 1 star review. Honor your deals and offers or else don't make the offer in the first place. I understand it might just be a glitch in the computer system, but the 1 star review also reflects the "don't give a damn" attitude of the cashier. read more

I've been a loyal customer here for quite some time. I usually go in for fountain drinks and snacks. It's never been a problem unfortunately today my son dropped his slurpee. The attendant on duty had the worst attitude about it even though her job is to clean the store when accidents happen. To make matters worse I opened a bag of nachos and was getting ready to prepare them, but the cheese dispenser had no cheese. Who eats nachos without cheese? I informed the attendant and she confirmed that there wasn't any cheese in the machine. Then she said I would have to pay for it anyway. Why would I pay for something they don't have? I refused, paid for what I got, and left. This will be my last time at this 7-Eleven. read more

I should have taken a picture boo. Anyway I like this 711 because they have a mango madness slurpee! It is so good. The service is a bit iffy I was ready to pay and the cashier just kept vacuuming while I was standing there waiting at the counter. read more

Bought a steam card for my cousin for his birthday. Everything went fine. But when I got home, I scratched off for the activation code and there wasn't any. So I went back and asked if I could get another card or something. They said that the card is inactive and they cannot do anything about it... ARE YOU FUCKING SERIOUS!!?!?! How can it be inactive if I haven't even activated the card yet. Worst customer service ever. Lost $20 for nothing. Don't expect much from them. Worthless. read more

This owner is so rude and condescending! I don't want ice with my damn iced coffee! Who the hell are u to tell me otherwise! Next time keep your comments to yourself jerk, or you're going to keep on losing customers! read more

This 7-Eleven is quite basic and small and is good if you need ATM cash (the machine is part of the CO-OP Shared Credit Union network so it is free to all CO-OP members), cooked food, or just something basic like eggs, milk, or water. The real reason to come here is for the coffee. It has among the best cheap full flavored coffees you can get anywhere and you don't even need to talk to a barista. Don't hang out at this location when it's dark as it has a lot of unusual people lurking about. read more

The only reason I go to this 7-11 is because of Frank and the ice coffee. He is so friendly and professional. As for the iced coffee.... They don't always have it in stock read more

Great stuff but the ownership is kind if stodgy. Not very friendly and why not it only 7/11. The one on Trabuco and marguerite is better the people they are way cooler read more

I stopped at this 7-11 2 weeks ago as it was closer as I was coming back from Foothill Ranch I was going to buy 3 packs of Pall Mall 100's for a neighbor I was charged 24.00 ! I told the clerk why was I going to be charged the 24.00 ? I said that couldn't be right as the 7-11 on Muirlands only charges 20.59 for 3 packs of the same kind he rudely said they went up in price I said when as I had just bought her some 2 weeks prior he didn't say anything & I asked for him to cancel the sale he got so upset and right out told me not to ever set foot in the store again , I was so pissed and told him some unkind words . So whoever buys anything from that store make sure you check prices there ripping people off !!!! I give this store a 0 rating for trying to rip me off read more

we get our lottery tickets here and they are very personable and nice . for a 711 they do a good job.