the past few months after the new year... 2014.... this place has been TERRIBLE... i have it on VIDEO!!!!!!!!!! i'm not sure who the manager is ... but there's an african american big guy with long braided hair and a smaller East Indian helper... who work late nights.... the thing is ... one of the BUSIEST time of nights in Fells Point Baltimore is late night... the bars close at 1:30am.... I've never experienced such terrible service and i've been been to many 711's in my lifetime....
I had to wait 1 hour and 20 minutes to get a 8 mozzeralla sticks!!!!! i bought them and some icecream.... by the time i got the mozzeralla stick my icecream was melted...
the black guy (manager?) said i would have to WAIT at least an hour to get some mozellerla sticks... he said he needed to clean the oven... the place was EMPTY!!!!! ... yet when other people came in... he gave then hot dogs etc.... ....
i waited over an hour and 20 minutes... for something that should take 4 minutes to cook!!!!!!!!!!! and others who walked in were able to buy hotdogs...etc...
before me... even though i was WAITING.... does it take 1 hour and 20 min to clean the oven?????????? this is what the black guy said.... he seemed hostile.... i didn't believe him... but i stayed for the principle of the matter... I have my receipt with the time stamp on it....
Fells Point Baltimore.... one of THE most busiest times is after 1:30am to 2:30 am... why did they choose that time to CLEAN the oven??????? that's terrible for consumers.
this has happened several times!!!!!!!!! this guy... especially the "manager" if he is that ... the african american guy should be FIRED!!!!!!!!!!!!!!! he works night shift... and because he is lazy... he starts to clean up right at the most busiest time of the night in fells point...
he is also hostile... he made me wait for over an hour in the corner.... THE PLACE WAS EMPTY mostly... this was completley disrespectul the date: March 31, 2014.......
I have it on video... but my guess is .... 711 also has its own video cameras..
i felt deeply disrespected....
This "manager" is LAZY.... he wants to clean up the kitchen at one of the most busiest times.... I've been to this store before for a few years... they always... ALWAYS had pizza, hotdogs and mozeralla sticks waiting.... to be served.... everytime i go now... there is NOTHING in the window..... and they say that the "kitchen is closed"..... how on earth can this be.... this is a 24-7 place,.,,, I've been to MANY 7-11's in baltimore and across the country I've never encountered such laziness and disrespect for customers.... this black guy needs to be retrained or fired!!! The Indian guy seemed embarrasssed by his behavior ,,,,
i demand an apology!!!!!!!!!!!! read more