This company is a joke, I am a realtor and sent one of my elderly clients to them. After I set up the appointment for a estimator to come out, they went behind me and called her and pushed her into getting financing set up for her carpet. She told them she did not need financing but they insisted she get it set up the night before the estimator came out so she was all set. My client said, set up for what, I dont need financing. My client then said the gal on the phone from 651 asked how much money she had. This is absolutely ridiculous. My client hung up with this lady from 651 and immediately called me all shook up and scared. My client is 75 years old and lives by herself. I WILL NEVER RECOMMEND 651 CARPETS AGAIN. What a horrible person they have working for them. The fact that they even have a policy to call people before the estimator even steps foot on the property, to try and convince folks to sign up for their financing, tells me they have zero regard for people and just out to make another dollar. Nice business model read more

DO NOT SPEND A DIME WITH THEM. 651 Carpets was able to come out and install new carpet quickly, but were unwilling to take the old carpet despite the salesman informing me they would. The installer informed me that it was wet and they'd have to come back later for it and then never showed up. I've since called 4 different times and was told 'we don't know who told you we'd take it, you should talk to them' despite those 2 employees working for this company. Had I known this, I would have gone with a different carpet company. read more

This was the absolute worst experience. Not only did they over charge me. They completely ruined my house. Took off all the base boards, didn't know where to put them back. Missing pieces, pieces that don't fit and are in backwards. Painted my kitchen wall (not sure why) wrong color! Left me a complete disaster. I would never, ever hire this company for a thing! There was nothing professional about this experience. My house looks like a 10yr old art project and is going to cost thousands to get back to how it was. read more

One good thing is they kept their scheduled time. The worst bid ever received. I asked for a detailed bid and NEVER got one. Oh, I got a bid just with install prices and with a granite counter top you get a free sink - which was never mentioned at the visit. Don't ask what kind of sink and anything else because they for sure aren't going to answer. Absolutely horrid. I would never use these people. They still, after weeks have not responded to my questions or sent me an itemized bid. read more

How are they STILL in business? With so many complaints to the BBB and horror stories of low quality carpets and granite counters that chips, bait and switch coupons, bad installations, no show appointments, damaged property and then refusing to make it right or even give you a name of someone to talk to. I can't believe they don't have a class action lawsuit against them!!! Someone needs to sue these crooks and put them out of business! read more

You get what you pay for. Terrible service, terrible communication, terrible delay and sales people just don't care. Much better out there. Use a more reputable company and pass on this one. read more

My husband and I were set to purchase our first home on April 24th and were able to select the carpet and meet with the salesman Chad before our closing date. One week before closing, the carpet had yet to be installed. We were then told the carpet we had selected was out of stock. Just days before closing, we were told to select a "premium" carpet and we would pay at the same rate as the carpet originally selected. Due to COVID-19, we had to select based on images sent to us. The carpet was installed and in a walkthrough on April 20th we noticed there were was a large bump in the living room and basement, and smaller bumps throughout the house on all floors. The quality is sub-par and not similar to what we had chosen. The install team came to address these issues and fixed the living room bump, but cut out a noticeably large rectangle that is now a different shade from the basement area. Among these issues, the carpet in the living room is noticeably two shades, the carpet on the steps has tacks visible, there are portions that are not pulled completely taut, and overall I am unimpressed with the quality of work that was done. I am disappointed in both Chad and his install team and have been ignored via phone and email. The seller of this home, had contracted the work and has also been ignored via phone. Our realtor has also attempted contacting your team with no results. read more

I ordered before Covid and then the world was put hold. This was 2/3/2020/. I gave lots of time for phone calls and then called three times with no response. Cashed by check on 2/42020 but is 9/10/2020 and I have no carpet and no refund. The WORST. read more

If you are considering using this company...WAIT. They gave us a quote and a 5% discount to carpet our home in February 2020. There was a delay, due to COVID, but was scheduled at the end of May. After tearing apart our home, they didn't show. Repeated phone calls finally resulted in rescheduling. Again they didn't show. It took us several other appts. before job was complete in July. We were lied to by the staff (i.e. told their truck broke down, but installers told us they went to another consumer who was more mad than we were) and never once got an apology or compensation for our hardship. BBB says they are on their radar. BEWARE!!!! read more

Do Not Use This Company. I recommended this company to my daughter when she purchased a new home. She had them install carpet in all living room, 4 bedrooms, stairs, and large family room. The installers did a horrible job, and she had them come back to fix a few things, one being a bump under the carpet. The guy simply hit it with a hammer! Needless to say, it did nothing to fix the problem. So over the past 3 weeks, I have called 3 times, only to be told that someone would call to reschedule. I never got that call. This company does not care enough to give me the courtesy of a phone call. No way will I go back there! read more

I had a consultation set for today 8/24 with the 9-11 window and no one showed up and no call from the sales rep. I contacted them and was assured they would have someone touch base with me in a reasonable amount of time. Four hours later I am contacting them asking what happened to them contacting me. I value my time as much as they value theirs for no one to show up is inexcusable I waisted my morning don't waist your time, the customer service and common curtesy doesn't apply to this company. read more

Took many phone calls to finally get our carpet scheduled more than a month after the initial time frame. The contractors that came to install the carpet also ate some of our food and drank our soda while we stepped out. Very unprofessional and inconceivable. No manager is ever available when we call. We always have to wait for contact through the receptionist hours later, the managers are always in a "meeting". Just awful everything, I wish I looked at the reviews first. read more

Quick to sell, not so quick after the sale. Salesperson was helpful and patient helping us pick out the flooring, and also as we took some time to consider the our options. Once we agreed on the package and provided a down payment, they went silent. After four days of frequent calling, emailing and texting, we still haven't been able to get someone to respond to our requests for scheduling. Calling the installation number goes directly to a recorded message that instructs you to leave a voicemail and that they'll call back within 72 hours. I can't comment on the install. We still haven't heard from anyone. read more

I should've listened to all the poor reviews on here, but wanted to give them the benefit of the doubt. I had someone come out and to give me an estimate. First, he seemed annoyed that I asked him to wear a mask and take off his shoes when entering my home. Secondly, he told me he was going to send me the estimates and prices and I never heard from him since! I was ready to work with them to have granite installed but not with this poor customer service. I even wrote an email to the sales rep and left a voicemail and still no response! I called the office and the receptionist told me that she would reach out to him but since I had already started working with him they wouldn't change the sales rep. I'd follow the rest of these reviews and NEVER work with this business! There's no reason why I should be chasing them down for my business. read more

Overall the experience was very good. I would go with them again. Everyone showed up on time, the install was completed as scheduled. The team cleaned up well and I didn't notice any typical damage you might expect from whole house carpet installation. The price was cheaper than all the other estimates. The trade-off for price is selection. The carpet options are limited, but if you're not picky they do cover a range of quality, colors, density, ect. I didn't give them a 5 for a few reasons. While we did find our ideal carpet from their selection, they are limited and it may not be for everyone. Second was that payment and interim communication between the quote and installation are clunky. It worked, but it isn't perfect and created a bit of anxiety at times. read more

I called a week ahead of time to get an appointment set up for carpet and/or vinyl planking on my main level. Was impressed with the follow up call and that they were on time. However, when the guy showed up he was rude and was just there for a paycheck. He brought in a few color carpet samples in which we did not like so we asked if they had something similar to the color we already had. His response was "this color was popular about 15 years ago but I might have something in the car. I brought in the most popular colors that people always get." RUDE. Next I was unsure on what areas I wanted to replace carpet and what area I wanted vinyl planking. HE DID NOT WANT TO DO MULTIPLE SCENRIOS for us and for pricing..... Very unimpressed as I had another company come out that was extremely helpful and priced out 3 different scenarios for me. NOT THERE JUST FOR A PAY CHECK BUT FOR WHAT COSTUMERS EXPECT FOR SERVICE. I will make sure I do not recommend 651 carpet to anyone. read more

Terrible customer service and poor installation. My carpet bubbled 6 months after install and I can't get anyone to call me back. $12,000 job that will be a complete replacement. read more

I am PISSED I went with 651 carpets!!! I ordered carpet which the free in home estimate guy said was "readily available and he would have no problem getting." I then paid half the the price to book the appointment. The day prior to my install date, not even a 24 hour notice, they call me and say the carpet isn't in, they don't know when it's going to be in and don't even make time to set up an actual appointment. I asked for a discount since it was their mistake and they need to fix it and they dodge my calls. This place has useless employees, scheduler can't rectify the problem, the call center can't rectify the problem..... I haven't even got my carpet and I'm already disappointed. read more

I would never recommend 651 Carpets! Our experience has been horrible. We are in the middle of an entire home remodel. Sales rep came to our home on Friday April 24th with samples. We knew what we wanted so we're able to make a decision quickly. He stood in our home and chatted forever and ever! Uhg! He kept telling us he didn't have a company iPad yet, and that matters to us why?! He came back with a written sales order. We qualified for the Wells Fargo 651 Carpet card. He asked for that number and I gave it to him. He kept saying he would be in touch first thing on Monday the 27th and they would install exactly when we wanted it done, if we had any questions to call him for immediate assistance blah blah blah. Well it's May 6th and...no call at all from this sales rep or anyone at 651 Carpets. My husband finally reached smooth talking sales rep yesterday and he promised he'd call back in 15 minutes. No call back so we called again. He said by 8 today he'd call with install date and no call at all. In the meantime 651 Carpets has an answering service who tells you they are open?!!! But not taking calls? I happened to check our Wells Fargo account and sure enough they charged almost 5K on our account. Finally got in touch with their customer service and they say they can't cancel and they are unable to refund? So charged in full but no product or even a scheduled install date?! What?!!! Crazy! Called Wells Fargo to dispute and when I explained to them the situation they were appalled. They said no worries they would handle it and get their legal involved if need be. It is very unethical business practice. In the mean time 651 Carpets maintains this is standard practice for them and a manager would call us right back. So far no word. Soooo warning to all please avoid this company. Zero communication, unethical, unprofessional and sleazy. Prices are lower than other places but I guess you get what you pay for. read more

Good prices, that's it. The installers were terrible. They cut into my brand new cabinets without asking and without explaining why. And, if I had left it up to them there would have been huge gaps under the counter, and between the cabinet and the apron front sink and the wall. In the end, the manager told me to let them finish. They are done. There are still gaps. Thankfully, I forced them to remove all the shims that raised the counter by over an inch...they kept adding them, instead of taking one out. They broke the granite around the faucet hole instead of cutting it to leave room for the faucet bolt. It was like they had never done this before or had absolutely zero common sense. And the lack of English made communicating impossible. Terrible! Terrible! Terrible! read more

The sales person didn't do a best job to investigate what was under my old carpet. But we figured it out with the installers chad and Andrew .they did top tier install on my floors. They took the time to be right on .with Everything and Andrew came back to finish the job . Top 10 installers .chad and Andrew. A big thank you. read more

I had carpet re-installed in my basement this summer. I was going to get multiple estimates, but the 651 sales person made it really easy for me to just go with them and not waste my time on more estimate appointments. They do try to gauge how much you want to spend and feel pretty sales-y, but they are selling something, so I guess I expect that. Overall my experience was awesome and I feel confident that I got a decent price for a decent product. The installation also happened exactly as planned and the finished product looks great! read more

Set up 3 appointments,first two they called to cancel. Last one they didn't even have a dignity to call and cancel, waited around 2 hours for them to come. Will not be setting up another appointment, there lost our business!! Highly disappointed!!! DO NOT WASTE YOUR TIME!!! read more

I had a 15 minute consultation on 3/6/2020 with Chad to install carpet in a basement bedroom. I gave them a check and was told they would not cash it until the installation date. They cashed it immediately. The installation was scheduled 3 weeks out, on 3/27/2020, it is written right on the WORK ORDER. I received a call from the salesman Chad one week prior to the installation date confirming everything was a go. I called the night before the installation on 3/26/2020 to make sure everything was set up, and was told I was not on the schedule, and that they could not install my carpet, and were shutting down after that day due to the Coronavirus. I was told someone would call me back that night. No one did. I called first thing in the morning on the day of installation to ask if they had squeezed in my install. (A small empty bedroom with no furniture in it, and no carpet removal needed) I was told that they were not able to do the install, or reschedule due to the Coronavirus and were closing at the end of the day. I was then transferred to Amanda, put on hold for 30 minutes, then transferred to voicemail. I called back and asked for a refund. Amanda said that a refund would be issued within 3 business days, then after looking up my account I was told that my account was locked and they would not be issuing a refund. I had decided to get carpet at Home Depot delivered and have my SO install it. I again stated that I needed a refund because they broke their end of the contract. I am a triage nurse and need to finish this home office to help patients during this Coronavirus epidemic. I informed Amanda that I cannot wait until the Coronavirus is over, and was told by Amanda that they were not refunding my money, and were closing that day and she hung up on me. On the contract is says ALL ORDERS ARE SUBJECT TO 150.00 ADMINISTRATION CHARGE IF CHANGED. So they not only owe me 672.00 they fraudulently swindled from me, but owe me another 150.00 for that plus the wages lost for taking off the day from work. I will be taking this to small claims court. It's all about the principal. I did give them a chance to rearrange a couple hours on their schedule the night before to accommodate, they chose not to even try to make this right. Big mistake! read more

651 Carpets+ - Countertop Installation Near Me - Ham Lake, Minnesota

Live in Lake Elmo, mn. Needed 20 plus year old carpets replaced. Had 651 carpets do bid and sold on carpet that would endure pet activity. Carpet installation took longer than estimated - well into dinner and evening time since unable to come back next day. Also taking pieces of carpet on stairs with many staples versus full pieces of carpet. Fast forward 2 years carpet strands pulling out of carpet during vacuuming. Wearing of carpet terrible. Called company to inspect carpet and supplier said no manufacturing issue and therefore 651carpets said likely "customer maintenance issue". So I asked if we have been vacuuming too often? Poor carpet quality! Be careful of them selling you quality compared to other companies. I should have done better research. Resolution currently is to offer upgrade to one of there other carpet distributors - even though I thought I already purchased their highest quality carpets less than 2 years ago.. and yes we would have to pay for instalation and upgrade but they might give us a discount for being a repeat customer. Will see if anyone calls back. If you are planning a short term carpet replacement just to sell your house perhaps use this company and you will be happy. If you want long term quality this carpet is not worth the price. read more

We started looking at quartzite October 2019 paid for installation and to upgrade for what we wanted. They promised install before Thanksgiving and would give us a discount if not installed prior. They delayed and delayed until Wednesday November 27th meaning we would not be able to use the counters for Thanksgiving also meaning the discount was not applied. Now we are in December and they have other counters with other people prior to us since we declined the day before Thanksgiving. Not a good company to work with. Some people will get what they are promised but our interaction has been poor at best! read more

Poor quality carpeting. Very poor workmanship. Left many scratches on the walls and trim boards, huge cuts in the carpeting that they left for us to fix and clean up was minimal. No masks. Definitely would not use them again or recommend to anyone! read more

I scheduled an appointment to have a rep come out on July 3rd. That is how long I have been dealing with this. All I wanted was my money back, but they DO NOT RETURN YOUR CALLS! They dodge me, the BBB and so far as I have been reading, there is roughly $25,000 in unpaid court judgements, I am still taking them to court to get my $2,350 that was taken from me. Ozzy came out, measured my entire house. I picked out the flooring for the entire house, he quoted me the price, and I agreed. He explained to me at that time that all I need to do with my little stuff was to have it in bags or boxes so it will be easily movable and I would pay a moving fee for them to move the big furniture. It was also explained to me that all the furniture in bedroom 1 would go in 2, then they would take care of bedroom 1, then switch bedroom 2 to 1. The living room furniture would go outside. There was ZERO mention that the beds needed to be disassembled before they came out. HE filled out the "contract" for me and read out loud the line items for me to initial. He did not give me a copy at that time, he stated it was too messy and he wanted to clean it up and email one out to me. He took my $2,350 in cash (yes, my stupid mistake, I thought it would be fun to say that I paid for my carpet with the tips that I saved from my job) he said he would get me a receipt on the 5th along with a copy of the order in an email. That never happened. There was NOTHING stated/said that if I cancel 50% will be taken for a "cancellation fee". The one install guy called me the morning of 8/1, once he arrived, he waited for the van with the rest of the crew and the flooring to come out. The one installer did not say anything to me at all and just started walking around my house and taking pictures. I started to explain a few things, he gave me this blank stare, I then asked him if he knew anything of the order, he said no. He said that all of this needs to be brought out to the garage. (he pointed to the furniture in the bedrooms) I was still confused, I thought he meant the little things that were in bags. I said, ok, I'll help start moving, so I started moving items in the bathroom just to get moving. The installer then said his supervisor Veda wanted to talk to me. Veda started to tell me that the issue was the furniture was still in the house and it ALL needed to be removed. I asked him what needed to be done to get this installed today. He stated that I needed to hire a moving company to come out and take out all of my stuff/furniture so they can do their job. I explained to Veda that that was not how it was agreed upon. The installer that was standing in my house flat out REFUSED to do the install the way it was originally agreed upon and they were not going to move anything even though I paid extra to have them move the furniture. Right after, I called the main office and told them I wanted a refund. The lady on the line told me that she would have a manager call me. They never did. 8/3 no call. I called them and asked to talk to a manager, I was told that none were available. I stated I wanted a refund, she then told me that the cancellation fee was 1/2 of the order. I said that was unreasonable, she then told me that she was nice enough to not even tell me that 1/2 wasn't paid yet, so to cancel, I would owe them $500. The reason why they did not do the job...she said she had a copy of the pictures and pointed to my TV stand and stated that everything was not out and they were not going to move it. (The TV stand is on wheels and didn't need to be packed up.) I told her that I never got a copy of the contract or a receipt. I got an email shortly later with a copy of the order but a blank sign off sheet, they didn't even have a copy of the one I signed. On that sheet there is NOTHING stating that a restocking fee was 1/2 of the total. After the lack of communication from them, I started with the BBB, they dodged that. Called Office on 8/1 9:45 3 minutes talked to rep Called Ozzy on 8/1 15:15 did not leave a VN, no answer Called Ozzy on 8/3 10:22 LVM Called office on 8/3 10:23 18 minutes talked to rude rep Called Ozzy on 8/4 14:30, spoke about install, stated he spoke to JR. and JR would be calling me back. Also stated there was nothing he could do, basically washing his hands of the whole mess 8/4 & 8/5 - No call back from JR or anyone from 651 carpets. 8/5 - Submitted complaint to BBB. 8/7 - Submitted a filing with Anoka county for small claims court. 8/15 - Mail from Anoka county stating due to Covid, court cases are on hold and will mail again when they proceed. 8/24 - Finally got a response from BBB stating that they responded to my complaint. They said they'd be happy to still come out and take care of my carpet, and that my place wasn't ready. 8/24 Responded back with a refusal of their response 10/7 talked to Shelly from KQRS read more

651-Carpets is a tough company to do business with. I had them out a few months ago to look at a room that I wanted to have recarpeted. The sales person came out, measured and showed me some samples. He left me a business card before leaving. He told me that he would call me back to schedule the install. He never called me back. Here we are a few months later. I called 651-Carpets again. They had a record of a sales person being sent to my house. They didn't have his measurements or estimate. So, I again had to take time off work and meet a second salesperson at my house to measure the room. This salesperson measured the room and told me that he would drop carpet samples on my porch the following day. That was on April 6th. It is currently April 25th, I never received the samples. I never received a call from 651-Carpets following up. Haven't heard anything from them at all. I called 651-Carpets today to notify management of my experience. The lady who answered the phone told me a manager wasn't available. However, she said let me look for the manager, and put me on hold. After a short wait, the phone was picked up by a man claiming to be a manager. I told him my story. I thought a business manager would have some interest in hearing about a problem that a customer had with his business. I was wrong. The manager that I spoke to at 651-Carpets didn't even offer an apology. He sure didn't seem interested in doing anything about my problem. He did mention that the Director of Operations from their company would probably like to hear about this. I left my phone number for him. He hasn't called. Big surprise. read more

Unable to get ahold of anyone, unable to get a refund, unable to get carpet installed, took my money and have done nothing and now won't reach out to me as promised read more

If you're in the market for granite, do not make the mistake of using this company. They knowingly installed scrap granite in our kitchen, did not allow us the opportunity to see the slabs before install (we were later told this was supposed to be part of their process). After the subpar product was brought into question, we were first ignored for about two weeks, then treated with aggression (while the manager was in our home) about our complaint. The solution that was given? We should install new lighting in our kitchen and the difference in slabs wouldn't be so noticeable. I could go on and on, but the bottom line is that because of their low inventory, they installed two different colored pieces of granite in our home. Management acknowledged that this is exactly what they'd done, but did nothing to rectify it. The only thing worse than their product is their customer service. read more

Require 100% up front payment to ensure the poor customer service you receive later won't affect them. Don't respond to phone calls even when job is not completed. Four days in a row they said they would call back; never called back. Still waiting... read more

I made an appointment to have carpet installed in a single bedroom through 651. The appointment was made for 8-10am during the week, thus I took a half day from work in order to be here for installation. 9:30 rolled around and nobody had called me yet. I called 651 and asked if somebody was coming. They responded that they they had me on the schedule for the afternoon. This is even after I called the day before to confirm my AM appointment. The installers finally showed up after 1pm, which meant I had to miss the second half of work as well. I brought this up with 651 customer service and they said a manager would call me later that day. I never received a call from said manager either. I DO NOT RECOMMEND 651 CARPET. IT IS CHEAP FOR A REASON. ESPECIALLY NOT RECOMMENDED IF YOU NEED THE WORK TO OCCUR IN A SPECIFIC TIME WINDOW. VERY UNRELIABLE. read more

Don't do it! To make a long story short, a salesperson came out an gave us an estimate. Once we decided to go with them and the rest of the house was ready (we did a major overhaul) we contacted them for the finalization of the process. I had to reach out a few times. Finally, he "sent me the paperwork". I waited a few days to let him know I did not get the paperwork and then he figured out it bounced back to him. I signed it and was going to resend it---he then went on vacation and left me with the granite manager's phone call. I called him and asked for his email. Again took him a few days to get back to me. In the meantime, we took out our current counter tops and disconnected the water. Thought we had the go- ahead, since the contract was signed by both parties. The granite manager contacted me (again after I contacted him) and said he had to come out to measure because the original sales person failed to send him the measurements. The granite manager made it out to the house and said that the first sales person under estimated us and the granite manager gave us a new estimate of $600.00 more!!! All of this AFTER both parties signed the contract. We decided to go with them to begin with because they were cheaper than other estimates. This is because they use 2cm, multiple slabs and they don't seal it.. The other estimates we got were from companies that use 3cm and custom cut the slab to fit so it is seamless. The new estimate was only $200.00 dollars cheaper than the competitors and we get a much better look and customer service. We tried calling the number to talk to the managers and no one answers. Also, no one has reached out to us to discuss this. TO re-cap: -They NEVER reached out to us, we always had to contact them - They went back on the contract that was signed by BOTH parties -We are going about 2 weeks with no running water in our kitchen and no counter tops -Oh and did I mention our baby is due in a couple of weeks!! read more

651 has the worst customer service I have ever experienced! The customer service manage is a joke. I had quartz counter tops put in a home we build. They were by far the worst company we worked with. As far as I'm concerned they never finished the job. The job was estimated for 48 sq ft for the counter and 7 sq ft for a backsplash. We paid for 55 sq ft. The day of the install only had countertop. I made many phone calls about this, no call backs. They cut the 55 sq ft stone in a way that didn't leave enough for the backsplash and want $3800. to put the backsplash in now. Against my better judgement I went with 651 istead of another company that was $1000. cheaper because I thought 651 was a better company. What a huge mistake! Save money and a ton of hassle and don't do business with 651 carpets! read more

I am warning you DO NOT use this company HORRENDOUS customer service. They never return your calls, promise for installation in 3-5 days then tell you it is going to be a month. You will never get a manager on the phone because the people in "the office" are NEVER available and will not return messaged you leave. There is no other number to call other their sales number, no email and no customer service at any point. The sales people are only in it for a sale after that they never follow up, return calls or texts. I would never recommend this company and the only reason they received 1 star was because I had to select it in order to leave a comment/recommendation. Worst company and never recommend their services. read more

I have to say working with these guys has been the utmost worst experience I have had with any company. It started out okay as when you call you will always be able to get in touch with someone to schedule an appointment. After that its all down hill. We wanted to get a new counter top for our bathroom vanity, Dan showed up and seemed like a nice guy and after a short time we decided on a color. We reached out to him after he left as my wife had a change of heart on the color which Dan took care of. Here is where all the trouble began. Nobody called us back to setup an install time though they cashed our check right away. After a week I tried texting Dan multiple days with no response. I tried to call the office but could never get in touch with anyone from the office. Only people I could get in touch with were the same people that setup the appt. They said they were not in the office and could not transfer me to anyone to help. I was forced to leave a message with them. Its now been two weeks since they cashed my check and btw STILL no call back from the salesman Dan. We kept calling and leaving messages to the people that take appts. and expressed our frustration. They stated that we should just keep calling until someone from the office actually answers. My wife then called for hours straight until finally Ozzie from the internal office answered. He stated he didn't have any record of our order and would have to get ahold of the sales guy. I said good luck the guy hasn't responded text or voicemails. Next Day: Ozzie calls back and says they figured it out and setup an install date for a week away on a Thursday. I was okay with this and scheduled to take the day off. Part of our negotiation was that I would disconnect the plumbing and rip out the old counter top. Night Before Install: I called on Wednesday the night before the install to ensure we were still a go but again only was able to leave a message with the appt people. Ozzie actually did get back to me the same day which was a shocker and said we were a go. This was important as I was going to be without a bathroom sink. Day of Install: I installed a couple shutoff valves (REALLY glad I did this as you will see) ripped out my old counter and waited. Schedule time was to be between noon and two. It was around 2:30 and nobody had shown up yet so I called the office and guess who I get? Yep the appt people again! I expressed my frustration and told them my situation and begged for them to please have the office call me ASAP. So now it about 3:45 and knowing that they are going to be closing soon I try to call again and luckily Ozzie answers the phone. I expressed again my frustration and he puts me on hold for about 10 minutes to get in touch with the installers. He gets back on the phone and states that since we went with the 3cm counter and not 2cm that the crew that was scheduled for install doesn't handle that size and that the 3cm crew would not be able to do the install for a week and half later. Needless to say I was LIVID! How about calling me to let me know? If I had not put in the shutoff valve I would be without any water! I also took a day off to be there for the install! This was unacceptable so I told Ozzie to cancel the order that if I was waiting I would have to go somewhere else and please refund me the check He said no problem he will transfer me over to Amanda. Well instead of transferring me he hung on me. I literally called right back and it went to the answering service again! Repeatedly tried with no luck so was forced to leave a message. Amanda did finally call back but for some reason she actually went to my voicemail. Not sure why it rang once and went to VM but in either case she mentioned that she would be sending my check in the mail and I was like great. Order a new counter top from a Menards and went with their installer who has been awesome. Now here we are two weeks later exactly and after multiple more message left no check returned. Multiple calls to office Yada Yada yada.. read more

This is one of the best companies that you can rely on for timely service and great installation at a fair price. Great staff and great products! read more

Good prices with lots of disorganization. I didn't know they were on here or I would've posted sooner. I had laminate and carpet put in at the end of Feb 2016. The sales person was great. Informative and knowledgable. Placed my order and got a decent discount + another $500 off from a coupon. At order time, laminate was supposed to be on one day and carpet the next. Install day 1 comes and both carpet and laminate guy show at the same time. They're all clearly frustrated. Carpet guy agrees to come back tomorrow. Laminate guy and his team of 2 others start looking around and unloading their truck. Main guy points out that the stove is still connected. (Something I didnt know needed to be done 1st, no one mentioned it.) After that was done they start working. Good thing I looked at the cases of laminate they unloaded. It was the wrong stuff! Laminate guy makes several calls and they all take an early lunch. About an hour later, the correct flooring shows up and they get to work. Actual install is just fine. My complaint is that they made a huge mess and didnt clean anything up after. Wood shavings, tracked in dirt, wet footprints were all left. When the crew did leave they just disappeared. No one said "bye" or left paperwork. Nada. I called their office and whomever answered said they should have gotten a signature from me for work done. They never did. Who knows? Carpet guys were great, a father and son team. Good work and friendly. They got a decent tip. Overall quality of the carpet and laminate is just what I expected for the price. A couple months later I referred a friend to this Company for similar work. She told me they would be giving me some kind of referral bonus. No one contacted me or provided any sort of bonus. read more

651 Carpets has the best prices in town, and believe me I checked everywhere. The salesman was very knowledgeable and had lots of samples to pick from in our price range. He explained the grades of each sample and the warenties behind each grade. The installers were on time and communicated with us prior to their arrival. The installers were very careful when moving our furniture, and when they finished installing the carpet, they cleaned up nicely after themselves. Overall, we are very satisfied with our experience with 651 Carpets. read more