Started using this laundry service a few months ago and it has been WONDERFUL. Ample pickup and…read moredelivery time options means I can get my family's laundry done quickly and on my schedule. Imagine the joy of returning from vacation with bags of freshly laundered clothes waiting at home! I find the price reasonable for the convenience. They also offer dry cleaning and tailoring. Haven't trying yet but I will in the future!

No complaints here. I highly recommend. My clothes were picked as stated and returned, fresh,…read moredried and folded. I'm getting the next loads ready. Great service!

They brought back to life a sweater I was going to ditch! I couldn't believe the quality…read more They also dry cleaned some wedding guest dresses I had worn & did the most phenomenal job. I have been recommending them to everyone! So awesome.

Simply AWFUL experience. My wedding dress was RUINED here. I brought it in with a few small fresh…read morestains and got it back with the original stains still there, plus new large oily stains from their "cleaning attempts." On top of that, there were obvious new stitches added that hadn't been there before, and they didn't even remotely match the fabric or color of the knit. I also brought in a trench coat, which came back with all the same stains untouched -- honestly, for the best considering what happened to the dress. When I returned to show them the damage, there was no apology, no accountability, and no attempt to offer compensation. I had to request a refund myself. The employee handed it to me and simply walked away without even acknowledging the inconvenience. This place used to be excellent before the ownership change. Now it's an absolute mess. Please do not trust them with valuable clothing, especially anything sentimental like a wedding dress.

I've had a pair of pants with them for repair that I dropped off before COVID-19 (mid-March). When…read moreI stopped by in April to see if they were open, they had a sign saying they'd be re-opened on May 18. I've stopped by twice since then - at the hours stated on the hand-written (COVID-specific) sign on their door - and no one's ever there. It's locked. I'd really like to get my pants back, but they don't answer their phone, they have no voice mail, and they have no website/email. What am I to do? How can I get my pants back?

I brought in a number of clothes that I'd spilled things on (the downsides of poor hand-eye…read morecoordination). The woman working the counter told me that they could try their best to remove the stains, but that I would be better off replacing them since they were mostly t shirts. I was really impressed with their integrity in passing up sales (during what I imagine is a tough time for them) for the best interests of the customer. I'll be coming back here for a while.

I was leery since the ownership had changed. I normally spend$1.50 to dry bath sheets(4) towels and…read morehand cloth. Dry on high for 20mins then checking. I stepped out for 20 minutes I come back and the worker had switched my load from high to medium. She felt it was her place to switch it. Telling me I was going to burn my clothes. No sign posted used dryer on medium. Spoke to neighbors and they said she was wrong. Being over 55 and using laundromats I've never had been confronted with an attendant.

When I drop my clothes for dry cleaning, the store confirmed twice to me that it is $72. When I…read morepick up my clothes, they suddenly asked for $100. They threatened me that if I don't pay the increased amount, I cannot get my clothes back. Due to this threat, I had to pay $100. See attached receipts at drop off date and at pick up date. They mentioned they made a mistake in the beginning, but even so they should call me first to confirm the price change, instead of making decisions on their own to increase the price. The laundry quality is mediocre at most.

Title: Beware of Unexplained Upcharges and Price Surprises…read more From the moment I called to inquire about their prices to the shocking moment I received my bill, it was a rollercoaster of frustration and disappointment. Let me start with the initial phone call. I called to ask about their prices for dry cleaning a few garments, and I was given what seemed like a reasonable quote. However, upon picking up my clothes, I was handed a bill that was nearly double the quoted price. When I asked about the discrepancy, the staff noted "additional services" that were never mentioned during the phone call or during drop off--which was a price quote still higher than the price provided during the phone call. What infuriates me the most is the lack of transparency. If there are additional charges, customers deserve to know about them upfront, not be blindsided at the checkout counter.

I usually don't write reviews but I am writing one now 1. because I am so pissed off and 2. to…read moreprevent others from having a bad experience like me. I brought in my wife's blazer for a dry clean not too long ago. She needed it for an important presentation and the gentleman (I think the owner) said it will be done by the time we needed it. Indeed, the blazer was ready by the promised date and I picked it up. When we checked the blazer at home it had black smudges in multiple places that were not there before. My wife had to go out and buy another blazer last minute prior to her flight that day. I brought the blazer back in and the gentleman said he will send it back to the plant. A few days later, I got a call saying that it was ready. I went to pick it up. This time, I took off the plastic bag and checked the blazer while in store. It STILL had some of the black smudges as well as new large areas of light but very visible black stain, almost like a water mark. I showed them to him and although he initially tried to say he didn't see it, which turned into "it was probably there before", but he eventually agreed that they were there. These new stains were ABSOLUTELY NOT THERE before. He said he will send it back to the dry cleaning plant again. He was very nice so I said OK and came home. I went back to pick it up a few days later only to find that the stains were STILL THERE!!!. I usually have a really good amount of patience when it comes to things like this. However, this was so frustrating. Why would you not check the clothing for stains before calling the customer if it has been going back to the plant to be re-washed three times? I told the gentelman at that point that I need money for the dry cleaning cost as well as for the blazer because the clothing appears to be ruined now. He said he will talk to the plant and come up with a solution. Fast forward to today, about 30 minutes ago, I called the shop. A lady picked up this time and told me the blazer was ready yet again... I was doubtful but went into take a look. This time, the stains did appear to be gone. However, the blazer was pretty much ruined. They must have been so aggressive with the cleaning to get the stains out (stains that they caused) that the fabric appears to be permanently wrinkled and the seams are coming apart. The gentleman that I have been talking to was not there today. The lady who picked up the phone earlier who apparently is a tailor there was EXTREMELY rude. She was basically yelling that there was nothing wrong with the blazer despite me showing the areas that are clearly damaged. She in a very accusatory manner asked if I am saying this because I want money from them as if I am trying to scam them. She went on to say that she is just a tailor and the owner won't be back until 9/15 (today is 6/29) that there was nothing that she can do. She said she will contact the dry cleaning plant to call me and that I have to talk to them directly despite I am using their service. I was very patient throughout this whole episode as the gentleman tried to fix the issue and sending the blazer in multiple times to remove the stain. I am obviously not thrilled with the experience of going back and forth to find the issue not resolved. However, this lady's behavior is absolutely unacceptable. I not only will never return to this cleaner but will not stop until I get reimbursed the dry cleaning cost and the cost of the blazer.

I've had dry cleaning here for 4 years - it's a great place highly recommend! Five out of five starsread more

I got my suit drycleaned for an event on the weekend. They said pick it up friday. They close at…read more6pm, so I figured I'd go after work. They call me at 3:45pm Friday saying if I don't come now they will be closed for the next week. I showed up at 4:40pm and they were closed. That's BS and unprofessional.

Updated review: Because their website, google, and yelp hours were posted wrong, I showed up 30…read moreminutes after their "new" closing time the day of my event and was unable to wear my hand tailored Tuxedo and custom dress shirt, and had to spend $220 on a terrible rental. However, after I discussed with them, they were understanding and we reached an agreement that I felt was fair. Including me helping them update their hours online. Their dry cleaning work is excellent though. It would be five stars if not for this incident.

I rarely write reviews but I am so frustrated by the service I've received at Royal Cleaners that…read morethis felt necessary. They ruined 3 $100 shirts with sloppy tailoring and were unable to fix their mistake after 3 repeat visits. I have sunk too much time and money into these shirts that I'm just considering them ruined and donating them. Absolutely would not recommend to others and I will not return to this business.

Worst dry cleaning experience ever. Requested dry cleaning but the order was laundered instead and…read moredelivered wrinkled. Owner Karen told me she would investigate and provide a store credit but never got back to me.

There's nothing sweet about doing laundry, let's be honest here…read more Sweet laundry, though, is a pretty sweet place to do laundry, if laundry can be sweet, I guess. I like it and it's not too badly overpriced and it's in Somerville which is kind of a middle-income area with some ethnic stuff and some cheaper stuff and some poor people so it makes sense that it would be affordable and I appreciate that.

Go elsewhere. You will thank me later…read more I asked her, are you sure we want to measure the alteration this way? The owner assured me she was confident. Spoiler alert. They were measured wrong. This place is not cheap and does a bad job. And real lose lose. If you're thinking of making a trip... just go elsewhere

Top Cleaners denied damaging a blouse that I submitted for cleaning. This happens with the…read moreautomatic machines and I would have been accepting of this if they had accknowledged that mistake. They claim that it was damaged on submission, but I know that it was not, and it had a cleaning tag on it when returned, and they had tried to repair the hole without asking my permission to do so. Please see my prior post about this. After a few months, we decided to return to get services with them. They cleaned one set of our clothes and asked us to remove the negative review. We did not remove the review and when we returned for a second cleaning, they denied service unless we removed the online review. This is violates the Consumer Review Fairness Act, which protects your right to share honest opinions about a business without fear of retaliation, including being denied service.

Walked in with a rather unique set of pants and was very impressed by the service and the hem I…read morereceived! Kind customer service, very easy

Dropped off a pair of white slacks I had only worn once. No stains or marks except the bottom near…read morethe heels were dirty because they were slightly too long. They came back with 2-3 brown stains/watermarks on them where nothing had been previously. Nice that the owner re-did them twice for me, but unfortunately only more stains appeared and the pants were ruined. Luckily the company I bought them from replaced them since I had only owned them for 4 weeks. Disappointed and concerned that maybe they are not switching out their cleaning solution often enough.