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    5 Star Windows and Doors

    2.3 (3 reviews)
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    Murray Glass

    Murray Glass

    (24 reviews)

    These guys are not following the state guide lines of wearing masks and social distancing. Ryan was…read morerude when I asked him to wear a mask. He said he didn't have a mask saying, its my body and started walking toward me. He showed up late for the appointment also saying he didn't have my phone number. I gave them my phone number when I made the appointment. I told him to come back when he had a mask. After he left he called me (I thought he was going to apologize) but he told me he would not be coming back out and was very rude again. It turned out the person that came out was one of the owners!!!!!!!!! His costumer relations suck!!!! I am 78 year old and subject to complications for C-19 so why take chances??? The office personnel were very nice and did a good job on their end. I will never use them again. I am updating this review. It turns out the person that came to my house was not the owner as I was told. The owner Kyle called me as soon as he found out this had happen. Kyle offered to replace my glass free to makeup for the anguish I went through dealing with Rxxn. He sent out two other guys to measure the window (wearing Masks). Today they installed the new glass in a very professional manner.(wearing masks) My opinion of Murray Glass has change 180 deg. From the worst to the best. A lot of businesses would not have taken the time to make this right but Kyle did. He is a first class guy and Murray Glass is the best!!!

    Requested a quote for a broken window but never received a response after waiting over two days.read more

    Performance Windows - Ready for energy efficiency while also beautifying your home? Look at this recent Performance Windows project!

    Performance Windows

    (17 reviews)

    Well, I'm not used to door to door salesmen, so I'm naive to their gimmicks. Here's what I've…read moregathered. First, the salespeople I spoke with were all very nice. Essentially, they said they were coming to the neighborhood to offer a special deal for just a couple of houses, to update their windows as "model homes" where they give you a bangin' deal in exchange for some advertising (have a sign in the yard for 60 days, write a positive review, allow before/after photos, and share the amount of energy savings after a year of having the new windows). They would cover labor costs, installation, and discount the windows themselves 30%. The first guy took down my number because I said I wanted my husband home before they started taking measurements to give me a quote, and he called later saying the two slots had been filled. The next day or a couple of days later, another guy came to the door saying behold! We opened another spot! So we made an evening appt for another sales person to come and do the measurements. She came, explained their windows, the deal, the lifetime warranty, etc and I have to say, she was very kind and accommodating when it came to our 1.5 year old son and newborn who were vying for attention. But she opened with "I'll need a hard yes or a hard no by the end of this conversation, and my husband hates pressure tactics, so he was already skeptical. Long story short, their "super discounted price" was $45,000. Full price was nearly $92k. I don't think windows should be ~20% the value of our house, sorry. Anyway - we ended up giving a hard no, and I read online that this company gives the same spiel to everyone. There is no model home. I'm guessing their five star reviews are part of the "discounted" exchange. I'm glad my husband is not as easily duped as I! When the time comes for new windows, we will look elsewhere.

    Frustrating experience with incomplete repairs, poor communication, licensing issues, and…read moreundisclosed installation methods. I hired Performance Windows for a full window replacement at my home in Reno. They offered free labor because the home was supposed to be used as a display/advertising house. We financed the project through a third-party lender. From the beginning, there were problems: * The itemized invoice lacked a clear breakdown of materials versus labor. * When I requested the contractor's license, they gave me a Nevada license number belonging to a different company (Sky View Windows and Doors) that was suspended at the time for a DIR violation. They also provided an expired Utah license for the lead installer. After repeated requests and verification through the Nevada State Contractors Board, the Sky View license was eventually reinstated, but the lack of transparency was concerning. * Performance Windows operates mainly as a sales company and uses Sky View as the installation crew. This was not clearly explained upfront. * They did not disclose that they would overlay the new windows onto the old existing surrounding wood frames. When the old windows were removed, this loosened those wooden frames from the wall and created gaps. Those gaps later caused leaks. After installation, multiple repairs were needed: * A sliding door screen needed replacement (this was eventually completed). * A dining room window started leaking after heavy rain. The crew sealed the original wood panel that had been ripped out during the initial install. The sealant had to dry before testing, so I still don't know if the leak is truly fixed. * Bathroom and laundry room windows were supposed to get proper frame replacements. Instead, the installer only cut plastic pieces, which exposed holes. The smaller bathroom windows still do not open fully -- they claim this is "part of their design." * There was also a gap in the flooring caused by the smaller slider door installation. Beyond the repairs, the overall performance of the new windows has been disappointing: * Even though the windows may look better, our house is noticeably hotter than it was with the old windows. * We are now getting bugs coming into the house. Communication and scheduling were consistently poor: * Appointments were missed or delayed. * On one visit, the installer arrived late, a different crew showed up first with no knowledge of the other repairs, and the main installer forgot several items and had to leave mid-visit to buy supplies at Home Depot. * The crew often seemed rushed to finish and leave. While the sliding door screen was eventually replaced, the overall handling of the project has been disappointing. Multiple issues remain unresolved or only partially addressed. The combination of incomplete work, undisclosed installation methods, performance problems, and lack of professionalism made this a stressful experience. I would not recommend Performance Windows. If you're considering them, verify their contractor licensing status independently through the Nevada State Contractors Board, ask detailed questions about their installation method (especially whether they overlay onto existing frames), and get everything in writing before signing.

    5 Star Windows and Doors - windowsinstallation - Updated September 2026

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