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Draper, UT

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HomeStar Windows & Doors

4.6 (15 reviews)
Open • 8:00 am - 5:00 pm
Updated 2 months ago

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Just had HomeStar install 3 new exterior doors at my home. Easily the best experience ever having work done at my home. The quality of the doors is fantastic and the installation crew top notch. I have a 110 year old house so expected some problems but what was projected to be a 2 day process only took 6 1/2 hr. All that and definitely all at a very reasonable price. Five stars I'd say closer to 10!

Old windows
Katie D.

Great experience from start to finish. Steve was professional, kind and knowledgeable and didn't promise me the world with my windows and doors I was having installed like other companies did. Due to the project, he wanted to make sure everything was going to work out before he sold me a certain type of door. He had someone come by and take off the trim to confirm we could do the project the way I wanted. Other companies just said yep, this will work, without really taking a look at the door itself. The install was fast and done well. Joseph and his team were courteous, cleaned up after themselves and did a great job. We could not be more pleased with the service and product we received. Was HomeStar the cheapest window bid I received? No. But they were the ones that showed me up front what it was going to cost and took the whole wall into consideration, while the others told me there would be more costs, and barely glanced at the wall. I did have more costs due to some rotting wood under my old doors, but the cost to fix that was very reasonable. We purchased Milgard windows from the Trinsic line. When I need to replace any windows on my home, I won't be calling anyone else but HomeStar.

2019

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6 years ago

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Review Highlights - HomeStar Windows & Doors

“Dave made an appointment to measure and give us estimate, offered payment options and schedule installation.”

Mentioned in 4 reviews

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Performance Windows - Ready for energy efficiency while also beautifying your home? Look at this recent Performance Windows project!

Performance Windows

(17 reviews)

Frustrating experience with incomplete repairs, poor communication, licensing issues, and…read moreundisclosed installation methods. I hired Performance Windows for a full window replacement at my home in Reno. They offered free labor because the home was supposed to be used as a display/advertising house. We financed the project through a third-party lender. From the beginning, there were problems: * The itemized invoice lacked a clear breakdown of materials versus labor. * When I requested the contractor's license, they gave me a Nevada license number belonging to a different company (Sky View Windows and Doors) that was suspended at the time for a DIR violation. They also provided an expired Utah license for the lead installer. After repeated requests and verification through the Nevada State Contractors Board, the Sky View license was eventually reinstated, but the lack of transparency was concerning. * Performance Windows operates mainly as a sales company and uses Sky View as the installation crew. This was not clearly explained upfront. * They did not disclose that they would overlay the new windows onto the old existing surrounding wood frames. When the old windows were removed, this loosened those wooden frames from the wall and created gaps. Those gaps later caused leaks. After installation, multiple repairs were needed: * A sliding door screen needed replacement (this was eventually completed). * A dining room window started leaking after heavy rain. The crew sealed the original wood panel that had been ripped out during the initial install. The sealant had to dry before testing, so I still don't know if the leak is truly fixed. * Bathroom and laundry room windows were supposed to get proper frame replacements. Instead, the installer only cut plastic pieces, which exposed holes. The smaller bathroom windows still do not open fully -- they claim this is "part of their design." * There was also a gap in the flooring caused by the smaller slider door installation. Beyond the repairs, the overall performance of the new windows has been disappointing: * Even though the windows may look better, our house is noticeably hotter than it was with the old windows. * We are now getting bugs coming into the house. Communication and scheduling were consistently poor: * Appointments were missed or delayed. * On one visit, the installer arrived late, a different crew showed up first with no knowledge of the other repairs, and the main installer forgot several items and had to leave mid-visit to buy supplies at Home Depot. * The crew often seemed rushed to finish and leave. While the sliding door screen was eventually replaced, the overall handling of the project has been disappointing. Multiple issues remain unresolved or only partially addressed. The combination of incomplete work, undisclosed installation methods, performance problems, and lack of professionalism made this a stressful experience. I would not recommend Performance Windows. If you're considering them, verify their contractor licensing status independently through the Nevada State Contractors Board, ask detailed questions about their installation method (especially whether they overlay onto existing frames), and get everything in writing before signing.

Well, I'm not used to door to door salesmen, so I'm naive to their gimmicks. Here's what I've…read moregathered. First, the salespeople I spoke with were all very nice. Essentially, they said they were coming to the neighborhood to offer a special deal for just a couple of houses, to update their windows as "model homes" where they give you a bangin' deal in exchange for some advertising (have a sign in the yard for 60 days, write a positive review, allow before/after photos, and share the amount of energy savings after a year of having the new windows). They would cover labor costs, installation, and discount the windows themselves 30%. The first guy took down my number because I said I wanted my husband home before they started taking measurements to give me a quote, and he called later saying the two slots had been filled. The next day or a couple of days later, another guy came to the door saying behold! We opened another spot! So we made an evening appt for another sales person to come and do the measurements. She came, explained their windows, the deal, the lifetime warranty, etc and I have to say, she was very kind and accommodating when it came to our 1.5 year old son and newborn who were vying for attention. But she opened with "I'll need a hard yes or a hard no by the end of this conversation, and my husband hates pressure tactics, so he was already skeptical. Long story short, their "super discounted price" was $45,000. Full price was nearly $92k. I don't think windows should be ~20% the value of our house, sorry. Anyway - we ended up giving a hard no, and I read online that this company gives the same spiel to everyone. There is no model home. I'm guessing their five star reviews are part of the "discounted" exchange. I'm glad my husband is not as easily duped as I! When the time comes for new windows, we will look elsewhere.

5 Star Windows and Doors - ProVia front door

5 Star Windows and Doors

(3 reviews)

I had a window replaced through 5 Star Windows and Doors, and the overall experience was very…read morefrustrating. I first called in late June, got a quote, and completed the paperwork the same day. It took a while for someone to come measure, but when he did, he was polite and efficient. After that, communication was poor--I had to call for updates multiple times, and when I was told I would get a call back, it never happened. My install was scheduled for August 1st. I took time off work and waited during the scheduled window (9:30-10:30), but no one showed up. When I called, I was told the scheduler was out sick and the crew had a flat tire. I'm not sure when or if I would have been notified if I hadn't called. They asked to reschedule for the next morning, but again showed up late, at 10:20, and the crew seemed unfamiliar with my job. Payment was another frustration. They don't encourage card payments (extra fee), so I paid nearly $700 by check. One of the installers folded it up and stuck it in his pocket, which felt very unprofessional. It then took a week for them to cash it. Even after installation, when they called to follow up, they couldn't answer my questions and again didn't return my call as promised. The window itself looks okay, but it didn't really fix the main issue I was hoping to resolve. Overall, the process was stressful, communication was unreliable, and I would not recommend this company. The staff I interacted with were generally polite, but the lack of professionalism and follow-through made this a very poor experience.

Had a great experience with 5 Star Windows and Doors! Eric made the process easy, and Riley,…read moreTaydon, and Britt did an excellent job with the installation. Professional, efficient, and detail-oriented. The windows look amazing. Highly recommend!

HomeStar Windows & Doors - windowsinstallation - Updated October 2026

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