I had a window replaced through 5 Star Windows and Doors, and the overall experience was very…read morefrustrating. I first called in late June, got a quote, and completed the paperwork the same day. It took a while for someone to come measure, but when he did, he was polite and efficient. After that, communication was poor--I had to call for updates multiple times, and when I was told I would get a call back, it never happened. My install was scheduled for August 1st. I took time off work and waited during the scheduled window (9:30-10:30), but no one showed up. When I called, I was told the scheduler was out sick and the crew had a flat tire. I'm not sure when or if I would have been notified if I hadn't called. They asked to reschedule for the next morning, but again showed up late, at 10:20, and the crew seemed unfamiliar with my job. Payment was another frustration. They don't encourage card payments (extra fee), so I paid nearly $700 by check. One of the installers folded it up and stuck it in his pocket, which felt very unprofessional. It then took a week for them to cash it. Even after installation, when they called to follow up, they couldn't answer my questions and again didn't return my call as promised. The window itself looks okay, but it didn't really fix the main issue I was hoping to resolve. Overall, the process was stressful, communication was unreliable, and I would not recommend this company. The staff I interacted with were generally polite, but the lack of professionalism and follow-through made this a very poor experience.

Had a great experience with 5 Star Windows and Doors! Eric made the process easy, and Riley,…read moreTaydon, and Britt did an excellent job with the installation. Professional, efficient, and detail-oriented. The windows look amazing. Highly recommend!

Good explanation of window e-coating. Helpful during ordering. Ordered windows, which arrived in a…read morecouple weeks. Window installation was quick. They made it look easy. No water in the house despite an ongoing sprinkle.

Called and talked to Saddler the day before. He stated he would come the next day no problem. Never…read moreshowed up or return phone calls! Left Texts and phone messages .. Never received a response. Stayed home all day..what a waste of time. If I could leave a -* I would.

I made the mistake of signing with someone who rang my doorbell and reminded me of how old and…read moreawful our windows were, and they needed to be replaced. I think I did it out of guilt, but the next day felt terrible. Fortunately, I was able to void the contract and do a search for a better window company. I found it. Alpine Exteriors was by far the best choice. From start to finish, the process was simple, and we have nine great new windows! When we can afford to do the rest, we will definitely go with Hiram Molloy and Alpine Exteriors again.

Hiram is a great guy, and very trustworthy. Fantastic windows, great service, appreciated the…read moreprice and the responsiveness. Took a long time to get the windows but probably had more to do with the manufacturer. Would work with Hiram again!

I highly recommend this glass company! Don't look any…read morefurther. I've Contacted many glass companies for quotes. Most don't even call you back. If they do, pricing is inflated with really long lead times. I've dealt with Murray Glass many times. Mostly with Courtney. Consistently amazing customer service, competitive pricing, great product. What else do you need? Thank you to the team there.

I tore out the rear window of my LEER Legend truck-bed shell. The local dealership for LEER said…read morethey couldn't sell just the frame--I'd have to purchase a whole new window! Enter Murray Glass on 4800 South in Murray, Utah. they were able to straighten out the frame, but couldn't get a freakin' hinge from LEER to finish the job. They searched high and low for a substitute and finally settled on a stainless steel piano hinge. Putting this on was a "Hail Mary" pass! Long story short, the job ain't as pretty as I would have liked, but it works! I like the way the company worked to find a solution to my problem, and the way the team at Murray Glass work together to get a tough job done!

Smooth from start to finish. I was able to book an appointment through text within the same week to…read morereplace my windshield and do all the necessary recalibration, easily got a reference number from my insurance sent over to them, and had the service done in 2 hours. Everyone was kind, my windshield looks great, and the process was super easy. Thanks y'all!

Valley Glass was great! After calling 7 companies in the salt lake valley to replace my windshield…read moreI got ahold of Alyssa. Alyssa was super kind and helpful. Valley quoted me the best price! It was cheap yet the service was quality! Tommy did a great job on install, they came right out to my place of work.

Caiden was great to work with. Not only was he the cheapest for repairing our window, he was quick!…read moreHe was professional, polite, and did an excellent job. Would recommend JDI Windows over the big companies for sure!

I usually don't review anyone but I felt like they deserved it because they treated me so well. I…read moreended up choosing them because they really know what they are doing, so I don't have to worry about problems down the road on such a big investment. Rex helped me and found out what I was looking for then matched me to the right windows. I was going to do it myself but after seeing them do the work I was so glad I had them take care of it all. Sure beats getting the house all dusty myself tryinh to get everything perfect like they did.

Very friendly group of individuals. Got my quote quickly and installed in a very timely manner…read more Love my new windows!

These guys are super friendly and fast. Got my giant, ugly, rotted window out and replaced in a…read moreday! It's no longer ugly: In fact, it looks fantastic! Excellent price, too.

Well, I'm not used to door to door salesmen, so I'm naive to their gimmicks. Here's what I've…read moregathered. First, the salespeople I spoke with were all very nice. Essentially, they said they were coming to the neighborhood to offer a special deal for just a couple of houses, to update their windows as "model homes" where they give you a bangin' deal in exchange for some advertising (have a sign in the yard for 60 days, write a positive review, allow before/after photos, and share the amount of energy savings after a year of having the new windows). They would cover labor costs, installation, and discount the windows themselves 30%. The first guy took down my number because I said I wanted my husband home before they started taking measurements to give me a quote, and he called later saying the two slots had been filled. The next day or a couple of days later, another guy came to the door saying behold! We opened another spot! So we made an evening appt for another sales person to come and do the measurements. She came, explained their windows, the deal, the lifetime warranty, etc and I have to say, she was very kind and accommodating when it came to our 1.5 year old son and newborn who were vying for attention. But she opened with "I'll need a hard yes or a hard no by the end of this conversation, and my husband hates pressure tactics, so he was already skeptical. Long story short, their "super discounted price" was $45,000. Full price was nearly $92k. I don't think windows should be ~20% the value of our house, sorry. Anyway - we ended up giving a hard no, and I read online that this company gives the same spiel to everyone. There is no model home. I'm guessing their five star reviews are part of the "discounted" exchange. I'm glad my husband is not as easily duped as I! When the time comes for new windows, we will look elsewhere.

Frustrating experience with incomplete repairs, poor communication, licensing issues, and…read moreundisclosed installation methods. I hired Performance Windows for a full window replacement at my home in Reno. They offered free labor because the home was supposed to be used as a display/advertising house. We financed the project through a third-party lender. From the beginning, there were problems: * The itemized invoice lacked a clear breakdown of materials versus labor. * When I requested the contractor's license, they gave me a Nevada license number belonging to a different company (Sky View Windows and Doors) that was suspended at the time for a DIR violation. They also provided an expired Utah license for the lead installer. After repeated requests and verification through the Nevada State Contractors Board, the Sky View license was eventually reinstated, but the lack of transparency was concerning. * Performance Windows operates mainly as a sales company and uses Sky View as the installation crew. This was not clearly explained upfront. * They did not disclose that they would overlay the new windows onto the old existing surrounding wood frames. When the old windows were removed, this loosened those wooden frames from the wall and created gaps. Those gaps later caused leaks. After installation, multiple repairs were needed: * A sliding door screen needed replacement (this was eventually completed). * A dining room window started leaking after heavy rain. The crew sealed the original wood panel that had been ripped out during the initial install. The sealant had to dry before testing, so I still don't know if the leak is truly fixed. * Bathroom and laundry room windows were supposed to get proper frame replacements. Instead, the installer only cut plastic pieces, which exposed holes. The smaller bathroom windows still do not open fully -- they claim this is "part of their design." * There was also a gap in the flooring caused by the smaller slider door installation. Beyond the repairs, the overall performance of the new windows has been disappointing: * Even though the windows may look better, our house is noticeably hotter than it was with the old windows. * We are now getting bugs coming into the house. Communication and scheduling were consistently poor: * Appointments were missed or delayed. * On one visit, the installer arrived late, a different crew showed up first with no knowledge of the other repairs, and the main installer forgot several items and had to leave mid-visit to buy supplies at Home Depot. * The crew often seemed rushed to finish and leave. While the sliding door screen was eventually replaced, the overall handling of the project has been disappointing. Multiple issues remain unresolved or only partially addressed. The combination of incomplete work, undisclosed installation methods, performance problems, and lack of professionalism made this a stressful experience. I would not recommend Performance Windows. If you're considering them, verify their contractor licensing status independently through the Nevada State Contractors Board, ask detailed questions about their installation method (especially whether they overlay onto existing frames), and get everything in writing before signing.