The whole process from start to finish was nothing short of a disaster. We chose Derks as a recommendation from our wedding planner for suit rentals, and the customer service has been terrible. First, we never actually received a call that the suits were in for pick up, one of our groomsmen called in 3 days before our wedding and they said they'd have to look around. Turns out they had come in but no one was ever contacted.
Second, when the groomsmen went to try them on, not a single one of them fit correctly. One of the suits had pants that were very discoloured and no longer looked like the same shade of grey as the jacket, and were far too big. Even worse, one of our groomsmen was measured for a suit, and when it came in it was several sizes too small. At this point they told us "they don't make suits for people his size" so they just ordered the largest suit possible - extremely offensive and always fun to find out 3 days before the wedding instead of at the time of ordering considered he was measured on two separate occasions.
We ended up having to shop around and purchase suits for all our groomsmen 3 days before our wedding. We asked for our money back and were told we'd receive it by cheque (apparently this is still an appropriate form of refund in 2015). It has now been two months and several phone calls/trips to the store have been made with no sign of any cheques. We have even called the head office and all they did was apologize and say they'd get back to us ASAP, and we still have heard nothing.
It ended up being cheaper in the long run if we had just bought suits in the first place! Stay away! read more