The vibes were really off from the manager or whoever was in charge…read more
I had a dress on layaway and made two follow-up appointments. I had to cancel the first due to scheduling issues, but I confirmed the second. When I called to make the follow-up appointments, I explained that I wanted to come in and try on the dress I had chosen again to make sure it was the one I wanted. During my first appointment, I saw the dress on the mannequin and loved how it looked. Luckily, they had it in my size. When they brought it out, they mentioned it was wrinkled because it had just been taken out and hadn't been steamed yet. I decided to go with the dress and put it on layaway, but I had a hard time seeing past the wrinkles in the photos I took when I first tried it on. That's why I wanted a follow-up appointment and asked twice if it was possible to have the dress steamed like the other dresses on the floor. Both times, whoever I spoke to said they could do that for me.
Today, I went in for my follow-up appointment (I live an hour outside of Calgary), and they brought out the dress, but it wasn't steamed. When I asked about it, the manager or whoever she had immediately told me they couldn't steam the dress unless I paid for it in full. I tried to explain the initial conversations I had with the other staff who booked my follow-up appointments, but she was dismissive and her vibes were totally off. She kept repeating that they only steam fully paid dresses. I was going to pay it off today as I had it on layaway, but she questioned who booked my appointment and demanded her workers find out. She kept talking over me and to her workers in a tone that made me feel uncomfortable. I tried to show her the image of the wrinkly dress I had when I first tried it on, but she didn't seem interested and kept saying they don't steam dresses on layaway. I tried to explain that it was steamed on the mannequin and the other dresses on the floor weren't as wrinkly, but she kept asking her workers to find out who booked my appointment.
Eventually, she said they could steam the top material to smooth it out, which was all I had wanted and requested. She quickly had two workers in the back steaming the top material for me, and I got to try it on wrinkle-free.
I felt so awkward and uncomfortable from her tone and attitude towards me and her workers that I shut down. I didn't feel good after that and didn't want to engage with her or anyone there. I ended up deciding to keep looking for my dress elsewhere and didn't want to get that dress anymore from them. The worker and other manager who helped me during my first appointment were so welcoming and hyped me up, and I left feeling so good. But after today, I think I'll stay far away from David's Bridal. It's unfortunate because I loved the dress, but the way the older manager made me feel was no good, and I don't need that kind of energy near me. So, I decided to let go of the dress, and they took $140 off my $350 layaway price, which I find unfair as I really wanted the dress, but the whole experience was off, so I guess I'll just take the loss and move on far away from this place.